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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Total Quality Logistics, LLC has 58 locations, listed below.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our company receives 3 to 5 calls per day from Total Quality Logistics soliciting business. We have respectfully instructed Total Quality Logistics (TQL) that we aren't interested in their services and to please remove our company from their call list. They refuse to honor our repeated requests to stop calling us but it doesn't deter them whatsoever. We are asking for the BBB's assistance to get TQL to discontinue their harassment practices. I'm sure if it's happening to my company, it's happening to many other companies who experience the same daily frustration received from TQL. Thank you for your assistance!!

      Business Response

      Date: 01/11/2023

      Hi ****** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to *******************


      - *************************
      * *************************
      * ***********************
      * *********************
      * ***********************
      * *************************
      - ************
      * ************
      * ************
      * ************

      Customer Answer

      Date: 01/11/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

      Customer Answer

      Date: 01/19/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.


      Regards,



      ***** ********

      Please review Case ********. I reviewed TQL's response to the BBB and followed their process by emailing ****************** requesting TQL to stop any further contact with ******* **** * ****. It has only been 8 days and they are already contacting ******* **** * **** again. Please take the next steps with TQL as they aren't honoring our request.


       

      Business Response

      Date: 02/13/2023

      Hello
      *****, we can confirm the below contact information is on our Do Not Contact
      list. This is what we have for you in our system, but let us know if there are
      any more you'd like added. TQL's phone number will appear as ###-###-####. If
      you have received calls from other numbers please let us know so we can
      investigate.


      - *************************
      - *************************
      - ***********************
      - *********************
      - ***********************
      - *************************
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####

      Customer Answer

      Date: 02/13/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  Since my initial complaint to the BBB, the number of contacts from Total Quality Logistics has increased, not only for me but from many other people at ******* **** * ****.  It's as if we made TQL angry and now they're going to punish the people at ******* **** * **** by calling them more often.  I would prefer not to give TQL a list of all the people at ******* **** * **** that they should not contact, I would rather TQL simply not contact anyone at ******* **** * ****.


      Regards,



      ***** ********

      Business Response

      Date: 02/16/2023

      Hello *****, all
      locations for ******* **** * **** have now been added to our Do Not Contact
      list. For a complete list of phone numbers/emails on the list, or any further
      questions, please email ******************.

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a freight broker for 10+ years, no matter what company I have worked for, TQL calls me nonstop asking me to co-broker my customer freight to them. In 2022 I had a friend work there for a very short period of time and I gave him 1 load. 1! After he was fired for not meeting their insane outbound call #'s harassing other brokers, customers and carriers alike, I respectfully asked to be removed as a 1 time customer and to not be contacted ever again. I was assured this was done. Nope, I continue to get calls/emails asking for my business. This is a major issue, I made a post about it on Linked and over 250 comments and 100K page impressions later many others have chimed in with the same complaints.

      I have emailed their prospecting address as recommended by employees there and have received no response back confirming I have been removed from their system

      I have an attorney working on legal action with over 1000 people and companies ready to file a complaint about this.

      here are 2 LinkedIn posts with dozens of people complaining about the same thing. This is borderline harassment.

      ****************:******************4/

      ****************:*********4*********/

      Business Response

      Date: 01/10/2023

      Hi ****** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.
      - ************
      - ************
      - *************************

      Customer Answer

      Date: 01/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******

    • Initial Complaint

      Date:01/05/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I checked my caller idea and the past three months TQL has called my business at least once a week, some times twice a week. I have been very polite and nice and have told them we are not interested; they still call at least once a week. Stop calling, we don't use truck shipments at all!

      Business Response

      Date: 01/10/2023

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####

    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call the house CONSTANTLY!! Several times a day, every day! I WANT IT TO STOP! We are on the "do not call list"

      Business Response

      Date: 01/10/2023

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.
      - ###-###-####

    • Initial Complaint

      Date:12/23/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      will not take me off call list and is a complete scam company

      Business Response

      Date: 01/03/2023

      Are you able to provide the company name or number they have been receiving calls to? I couldn’t find them in our system.

       

      Thanks!

       

      Maria H****** | Marketing Specialist I | Total Quality Logistics

      4289 Ivy Pointe Blvd, Cincinnati, OH 45245

      p. ###-###-#### | ****************

    • Initial Complaint

      Date:12/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company calls every couple of days to attempt to do business with me. Every time they leave voicemail. They simply will not remove me from call list. Requested removal many times. They call from revolving number of phone numbers and can't block them successfully. It is to the point of harrassment.

      Business Response

      Date: 12/27/2022


      Hi ***** the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      * ************
      * *******************

    • Initial Complaint

      Date:12/15/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite repeated attempts, I cannot get Total Quality Logistics to stop calling asking for business. They call almost daily and my reply to them is to stop calling. They then call back asking for business. I want them to stop.

      Business Response

      Date: 12/20/2022

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - *****.*******************
      - ###-###-####

      Customer Answer

      Date: 12/20/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** ********

    • Initial Complaint

      Date:12/09/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company continues to call and ask for our business. Myself and several employees have asked them, repeatedly, to stop calling. I have stated if we need business from them, we will contact them. Yet, they continue to call. I advise we do not need any of their services and they continue to push and call.

      Business Response

      Date: 12/12/2022

      Hi *********, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - **************
      - *************
      - ************************
      - *********************

    • Initial Complaint

      Date:12/05/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I personally have told this company 6 or 7 times to stop calling, put us on the do not call list. My receptionist has also told them many, many times we are not interested in their service. Today they called twice, 2 different people. This is bordering on harassment. I will NEVER do business with them, and I've made that VERY clear every time they call.

      Business Response

      Date: 12/07/2022

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####
      - ***********************
      - *********************

      Customer Answer

      Date: 12/07/2022

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I hope this company actually complies.



      Regards,



      ***** *******

    • Initial Complaint

      Date:12/01/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business continually calls me asking for logistics/trucking. I have nicely explained a dozen or more times, that I am in no way, shape, or form associated with any logistics company and to please take me off their contact list. This has been occurring for the last 10 months, with at least 3-5 calls per week. They have still not removed me from their contact list. I attempted to escalate to a supervisor, and was left on hold for 60+ minutes. I attempted to block the number, however their IP phone system uses a caller-id overwrite, so it does not block the internal DIDs the call originates from. My only request is that they remove my number from their contact list and stop calling me.

      Business Response

      Date: 12/20/2022

      We can’t locate this company from the phone number and email they provided. Could you find out their company name or the phone number they are getting calls to?

       

      Thanks,

       

      Maria H******

      Marketing Specialist I | TQL

      p. ###-###-####

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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