Trucking Transportation Brokers
Total Quality Logistics, LLCHeadquarters
Important information
- Customer Complaint:As of November 2012 BBB Cincinnati handles all TQL complaints.
Complaints
This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 188 total complaints in the last 3 years.
- 59 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has called every day for the last 6 months. We ask every time to be put on the do not call list. Rep Blake F********* emails and calls all the time. This is costing us a lot of money.Business Response
Date: 12/01/2022
Hello ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- *****************
- ******************Initial Complaint
Date:11/30/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Constant telemarketing calls, sometimes multiple in one day and almost every day. We are on a "do not call list" and have specifically requested to be removed from the list. They say they will but then call again. Sometimes right after we hang up.Business Response
Date: 11/30/2022
Hello *******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- *********************
- *********************Customer Answer
Date: 11/30/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they really follow through with it this time. Otherwise we will file again.
Regards,
******* *****Initial Complaint
Date:11/29/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They constantly harass my company calling to get our logistics business. I have asked several times to be removed from the calling list. I even called the company back after getting 2 calls in a couple hour window and asked to be removed. They hung up on me.Business Response
Date: 12/05/2022
Hi *******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- *************************Initial Complaint
Date:11/23/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Total Quality Logistics is not a real company. It is a telephone scam of some type. They continue to call our business despite being told we are not interested. They waste valuable time and effort with their harassment.Business Response
Date: 11/28/2022
Hi ******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- ***********************
- *****************
- ********************************Customer Answer
Date: 11/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below:One hour before receiving this response, I received yet another harassing call from "TQL" - same format, same nonsense. I doubt they have made any change, other than to note that someone live is at this phone number.
Regards,
****** ************
Business Response
Date: 11/30/2022
Hi ******, we can ensure ###-###-#### has been placed on our Do Not Contact list. If you have further issues, please email [email protected].
Customer Answer
Date: 12/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ************Initial Complaint
Date:11/17/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It's simple. We were quoted a rate for our small business to ship some material. We provided ALL the pertinent data about what was being shipped and it's dimensions and weights (as we do for all shipments). We agreed to and accepted their quote, then weeks after delivery, ew are informed that the quote(x) is now going no longer cost "x", but now it is going to be "x times 160%". We've gone back and forth to no avail. We are paying the quoted amount and nothing more.Business Response
Date: 11/30/2022
Hello ****, we have
been in contact with our Claims Team regarding this matter. According to our
records, the commodity description given for the quote was not the same as the
commodity that was shipped, resulting in the additional charge. If you have any
further documentation or information you would like to share, please email [email protected].Initial Complaint
Date:11/17/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They wont stop calling multiple times a day, and multiple times a week. They offer logistics services, I tell them I don't use or need those types of services. They waste my time, my employee's time, and refuse to stop calling. I've emailed and spoke to them numerous times. They have no respect for others time. I wish I could pester their owner who is worth almost a billion so he could better understand my frustration. Just because of their business practices I will never, ever, ever consider using their services.Business Response
Date: 11/18/2022
Hello ****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- **************************
Initial Complaint
Date:11/16/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been getting harassed by this TQL for over a year. They call multiple times a week and it's different individuals every time. Over the last year, we have received emails from over 10 people regarding freight. This is not including the calls we receive from numerous others. Recently we sent out a request, to all the individuals who emails us, to get us off the call/ email list. Two days later, they called again. I asked the person on the phone to take us off the list. He said he would, yet again we received another call couple days later. Due to this harassment, we are filing this formal complaint.Business Response
Date: 11/18/2022
Hi ******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- ###-###-####
- *********************
- **************************
- *************************
Initial Complaint
Date:11/14/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This logistics company refuses to stop call us. We have requested it multiple times, and reported it, yet the calls keep coming.Business Response
Date: 11/18/2022
Hello *****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- ###-###-####
- *****************
Initial Complaint
Date:11/11/2022
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have been on their call list since 2016 and they call us several times weekly and sometimes more than once a day FOR THE LAST 7 YEARS! There is no way we would ever use them as a carrier because they have no respect for our numerous requests for them to stop calling. I doubt they would appreciate this same type of disregard towards themselves. We have things to sell too, but we don't call everyone incessantly and make a pest of ourselves! TQL, I hope you have enjoyed the courtesy we have extended to you by not calling you over and over and over to the point of losing your mind. I know you can figure out how to remove our number and our company name from your list permanently.Business Response
Date: 11/15/2022
Hi *******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].- ###-###-####
- ****************************
- ***********************
- ***********************
Customer Answer
Date: 11/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I receive a response to my email which they invited me to use if I needed further assistance (attached). The original BBB response I received from the business stated they would remove a phone number that is not an active line of ours but did not list any of the numbers they have been calling, so removing the inactive number will not stop incoming calls.
Regards,
******* *******Initial Complaint
Date:11/10/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I get constant phone calls from these people on my private cellphone. I have asked them repeatedly to stop calling me and they refuse and have even gotten rude with me over my request for them to stop calling me. My cellphone is listed in the federal do not call registry.Business Response
Date: 11/15/2022
Hi ******, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].###-###-####
Total Quality Logistics, LLC is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.