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Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Total Quality Logistics, LLC has 58 locations, listed below.

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    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/09/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked TQL numerous times in the last 3 years to place us on a Do Not Contact List. But they continue to call even after being told the company they are trying to contact (Superior) is no longer at this number and we (******) are not interested in the service.

      Business Response

      Date: 10/09/2024

      Hi ******, the below contact information has
      been placed on our Do Not Contact list. If you have additional phone numbers or
      emails you would like added, please send them to ******************. 

       - ************

       - ******.******************

    • Initial Complaint

      Date:10/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bogus invoicing. Un-authorized charges to my credit card.

      Business Response

      Date: 11/29/2024

      Hello ******, we have spoken with our internal departments regarding your review. The charges you are referring to are a result of incorrect tendering paperwork for Customs border patrol and a lack of response when trying to correct it. If you have any additional questions, please reach out to your broker or email ******************.

      Customer Answer

      Date: 12/02/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

      Settlement was offered in my letter to TQL
      They have not responded in any way.
      They have not substantiated or offered any breakdown of any charges/services provided.
      I haven't seen the apparent purchase orders they claim I have initiated.
      Details in my letter stand.
      Bogus charges without any explanation or receipts of any sort paid to third parties.
      Thank you
      ****** **********





      Regards,



      ****** *********

      Customer Answer

      Date: 01/13/2025

      Please be advised that we represent ****** ********* * ****** ***. 

      Attached above is our letter of representation for your records, as well as our offer to settle this matter. 

      Please be advised that this letter will also be sent over to *** *** ****.

      Feel free to call me and reach out to my office directly if you have any questions or concerns. 

      We look forward to your response and assure you that we are committed to resolving this matter amicably as soon as possible.

      Thank you. 

      Respectfully,
      ******* ****** ********* ***.

      ******** **** **** 
      *** ***** ******** *****
      ***** * ******** ** *****
      ***** *** **** * ******
      ********************
      ***************

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Non stop calls. Started in March. Heck, 4 calls in the last week. It's bordering on harassment. I've had ex-girlfriends that were less persistent. Goodness gracious, take a hint.

      Business Response

      Date: 10/01/2024

      Hi *******,

      The below contact information has
      been placed on our Do Not Contact list. If you have additional phone numbers or
      emails you would like added, please send them to ******************. 

       

      - ###-###-####

      - [email protected]

    • Initial Complaint

      Date:09/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked many times to be placed on the do not call list. I work in ** and TQL calls me every 3 days. I have had to block their numbers, yet they always seem to call back with a different number. This has been ongoing now for a year. I told them this is borderline harassment, and Austin (TQL employee) just laughed at me.

      Business Response

      Date: 09/27/2024

      Hi ****,

      The below contact information has
      been placed on our Do Not Contact list. If you have additional phone numbers or
      emails you would like added, please send them to ******************.

      -  *************************
      -  ************

    • Initial Complaint

      Date:09/23/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked TQL numerous times in the last 2 years to place us on a Do Not Contact List. But they continue to call even after I have told them i am not interested in there service.

      Business Response

      Date: 09/25/2024

      Hi ****,

      The below contact information has
      been placed on our Do Not Contact list. If you have additional phone numbers or
      emails you would like added, please send them to ******************* Thank you. 

      *  **********************
      *  ********************
      *  ************************
      *  ************
      *  ************
      *  ************
      *  ************

      Customer Answer

      Date: 09/25/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ******

    • Initial Complaint

      Date:09/16/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business that is called over and over and over, I have asked to be taken of the call list.
      Clearly, they refuse to

      ********* ********** ***
      ###-###-####

      Business Response

      Date: 09/24/2024

      Hi *******,

      The below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************. 

      ###-###-####
      ###-###-####
      ###-###-####

      *******************************

      Customer Answer

      Date: 09/26/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ******* *****

    • Initial Complaint

      Date:09/06/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been spamming our office line for months, if not a year. When informed that we don't accept new freight brokers until January of every year, they keep calling regardless. Our line is on a do not call/solicit list and they are violating that. Completely unprofessional company not deserving of anyone's business.

      Business Response

      Date: 09/23/2024

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####
      - ###-###-####
      * ***************

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Total Quality Logistics contacts our company multiple times a week requesting to speak with us regarding utilizing their services. Each time we request our name and number to be removed from their records (we have never used them for anything) and to stop contacting us. Every time the call in, they are extremely rude and confrontational.
      We just received another call today (9-4-24) from D*** (************) where he was again informed of our unwillingness to speak with them or use their services.

      Total Quality Logistics has been harassing our company for over a year with no reduction in their attempts.

      Business Response

      Date: 09/25/2024

      Hi ******,

      The below contact information has
      been placed on our Do Not Contact list. If you have additional phone numbers or
      emails you would like added, please send them to ******************. Thank you. 

      -  ***************************

      -  ****************************

      -  ****************************

      -  *****************************

      -  ************
      -  ************

    • Initial Complaint

      Date:09/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I work for ******* ***** in **** ** and the broker keeps calling every day multiple times a day even after asking to be put on their do not call list.

      Business Response

      Date: 09/10/2024

      Hi *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      ###-###-####
      ***********************

    • Initial Complaint

      Date:08/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call several times a week. Been asking to be taken off the calling list for months on end. They act they they are taking us off. But, they just call again and again and again.

      Business Response

      Date: 09/03/2024

      Hi *****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to ******************.

      * ************
      * ************
      * ************
      * ******************

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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