Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB Accredited Business A+Rated by BBB

Important information

Customer Complaint:
As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

188 total complaints in the last 3 years.
59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/21/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company calls constantly about using them for shipping, we've asked numerous times (actually every time they call) to be taken off their call list. They have several different people call and we ask every single time to be taken off this list. they've already called twice this week and it's only Tuesday.
Business Response
Date: 05/28/2024
Hi ****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].
- ###-###-####
- *************************
- ************************
Customer Answer
Date: 06/11/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

**** ********
BBB Complaint ID ******** - additional emails and phone numbers to add

**** ********
To [email protected]
BBB Complaint ID ******** - additional emails and phone numbers to add
Here's the full list that covers our business:
Phone numbers:
###-###-####
###-###-####
###-###-####
###-###-####
Emails:
************************
*************************
**********************
***************************
Thank you,
****

Business Response
Date: 06/14/2024
Hello ****, the additional contact information you provided has been added to our Do Not Contact list.
Customer Answer
Date: 06/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as they actually follow through and stop contacting us, we will be satisfied with the actions taken.

Thank you,

**** ********
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/21/23 TQL transported a merchandise we purchased from a vendor. They were shipping 3 pallets and TQL only delivered 2 pallets. Lost one pallet with merchandise. The shipping cost of the 3 pallets were $665. I reached out to the carrier asking for explanation of the lost pallet and we were told to file a claim with the insurance which I requested twice from them with directions on how to file. I was ignored all the times. Now I lost a merchandise they will not refund and also claiming full payment of the shipment even when they did not deliver the 3 pallets but just 2.
Because of that, I have claimed refund of the lost merchandise and the shipping charges for the last pallet that they did not deliver. Here is copy of the last email I sent them:

Hi Jonah, I see that you are still passing over to me the shipping charges after part of my shipment was lost and no one is taking responsibility for that. Your company lost one of my pallets costing me $532.93 for the lost product. Full shipping cost for 3 pallets was 665.53, that makes it $221.84 per pallet, but since you lost one, I would only owe you $443.68. Now, my loss for the pallet you lost is $532.93 and subtracting shipping of $443.68, in reality you owe me $89.25.So, when are you sending me my check for $89.25?

Can you please help BBB ?
Business Response
Date: 06/14/2024
Hello ******, we have spoken with our internal departments regarding your complaint. We have not received the requested claim documents needed to move forward with your claim. Please send them to ****************** or reach out if you have further questions.
Customer Answer
Date: 06/17/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

There is no claim forms informing attached nor shared by you. Last time you sent a clear for with lots of information missing that only you understand. You must pre-fill the form and not me. You know your processes and who you claim it to. Be more proactive, rather than sending complicated forms that only you understand. Besides, you lost the merchandise not Us. You place the claim and re-emborse me.

Regards,

****** **********

Business Response
Date: 07/05/2024
Hello ******, please provide the original invoice, the total weight of the shipment, and a breakdown of the costs incurred for the claim to your TQL contact or email it to ******************.
Initial Complaint
Date:05/08/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TQL has contacted my place of business, ********* ********** ************** *** for YEARS offering to quote their freight services. On multiple occasions we have allowed them to do so, spending time providing information on our shipment and follow up calls to discuss quotes. They have come up much more expensive than our current provider each time. One of their employees actually apologized and refused to take the quote process any further because the company could not be competitive / does not specialize in the types of service we need. Since then, each time they call or e-mail, I ask them to take me off of their follow up list/ add me to their do not call list. They are persistent, calling to follow up on my e-mail asking not to call, for example. I have 5 e-mails since Oct 2022 asking them not to contact us, and have had numerous phone conversations in that timeframe asking them not to contact us. Attached are screenshots of e-mails asking for no contact.
Business Response
Date: 05/21/2024
Hi ****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].
- ###-###-####
- ****************
- ***************
Customer Answer
Date: 05/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:04/23/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been harassing us for years. We have requested over and over again to be removed from their calling list. We do not want to be contacted for any reason. When we request to be added to the do not call list, they pretend to do it, remove themselves from the account, then assign it to someone new. The new person then pretends to not know about the previous complaint and continues to call and harass us until they become angry and rude because their harassing hasn't gained them any business with us. Then they remove themselves from the account and send it to another person. And this goes on and on.
Business Response
Date: 05/21/2024
Hello *****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].
- ###-###-####
- ###-###-####
- **********************
- ********************************
- ***************************
- ***********************
- **********************
- ***********************
Customer Answer
Date: 05/22/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have attempted to add everyone from our office to their no contact list, including phone numbers and emails. I requested they add another email and phone number as well. This additional request was sent directly to their company via email to an address that was provided thru their BBB response. If they do not make the changes requested and we are contacted again, I will submit a new claim on the BBB website.

Regards,

***** ********
Initial Complaint
Date:04/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
TQL will not stop calling our business. It is AGAIN at the point of harassment. They had stopped for about 7 months after literally years of harassment but now will not stop again. They have called everyday for the last week despite being told to stop by every person they have talked to.
Business Response
Date: 04/23/2024
Hi ***** the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to *******************
- ************
- ******************************
* *****************************
- ****************************
* *******************
* ********************
- f********************************
* *****************************
* *******************************
- *********************************
Initial Complaint
Date:04/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After using TQL and having a terrible experience ( they lost our shipment, and could not find it, which resulted in one of our own employees going to pick it up ) we opted to not use them again. We explained that multiple times to the multiple callers who keep calling us telling us they are a new customer service rep. At this point we just want them to stop calling us and they refuse to stop. We have asked them to take us off the call list many times, and have explained to them that we consider this harassment at this point. It is like no one is communicating intercompany over there. Every phone call is a new Rep that wants to hear the details of our complaint to try to remedy it. When in reality we will never use TQL again and they continue to call us multiple times a day and week.
Business Response
Date: 04/18/2024
Hello, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to [email protected].
- ###-###-####
- ###-###-####
Customer Answer
Date: 04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ***** **** *******
Initial Complaint
Date:04/05/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
None stop calls, even after asking repeatedly to be removed from their cold calling list. Actually, had one person call me to "check" to see if their co-worker had just called prior. When I asked him what the purpose of this "checking" call was and why he was disrupting my business to ask whether or not his employees were doing their job, he said "It's my job to disrupt your business." and hung up. Then proceeded to call and hang up on me about 6 more times.
Business Response
Date: 04/10/2024
Hi *****, the below
contact information has been placed on our Do Not Contact list. If you have
additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- *************************
Customer Answer
Date: 04/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:03/22/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Total Quality Logistics has been calling our office, my personal cell phone, the owner's cell phone and now the owners' son's cell phone. I have asked them on several occasions to stop calling us. I have blocked their number on my cell phone but they still call it almost every day and leave me voicemail. I have asked them point blank to stop calling. Doesn't work! This started at least one year ago but I think it might be two years now. I just want the calls to STOP.
Business Response
Date: 04/03/2024
Hello ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.
- ###-###-####
- ###-###-####
- ###-###-####
- ###-###-####
- ****************
Customer Answer
Date: 04/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
TQL listed just our cell phones (some company, some personal). I would like them to completely remove our company from their call, fax and email lists. Their response askes that I email them any other numbers we wish to include in their DNC list. I do not intend to email them. They have called us numerous times on the company landline so they know the phone and fax numbers. We expect them to include ALL numbers they have and we expect to never hear from them again.
I see on the BBB website that this is on ongoing problem with this company. People should not have to resort to this type of complaint to make this company stop. Apparently this company does not learn from these complaints or the resolutions of the complaints or the complaints wouldn't keep coming in.

Regards,

**** **************

Business Response
Date: 04/05/2024
Hello ****, the information provided is all we have on file for your company. If you have additional contact information you would like to be added, please email ******************.
Initial Complaint
Date:03/15/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Total quality calls 2-4 times in row atleast 3 times a week, after being told to stop calling. I answered 2 calls today, and then they called back 5 minutes later and I didn't answer. It really disrupts the work day if I have a customer and this "company" is calling to say the same thing every time. I just want the calls to stop, I have them blocked on vonage and they still come through.
Business Response
Date: 03/26/2024
Hello *****, the below contact information has been placed on our Do Not Contact
list. If you have additional phone numbers or emails you would like added,
please send them to ******************.
- ###-###-####
- ###-###-####0
- ###-###-####
- ********************
- *************************
- ********************
Initial Complaint
Date:03/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will not stop contacting me and bombarding me with calls. I have told them I am not interested in their services and they are NONSTOP calling me. I have read the amount of BBB complaints regarding this business for the exact same thing and I am wondering why it is they are not being fined or forced to stop these illegal business practices. I want them to CEASE contacting me ever again and I would not do business with them EVER. Whoever owns this business should be ashamed of conducting business in such a harassing way. I have TEN calls from them in the last few months. I thought the BBB is supposed to stop this sort of behavior.
Business Response
Date: 03/15/2024
Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].
- ###-###-####
- ###-###-####
- *************************

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Total Quality Logistics, LLC is BBB Accredited.