We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trucking Transportation Brokers

Total Quality Logistics, LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Important information

  • Customer Complaint:
    As of November 2012 BBB Cincinnati handles all TQL complaints.

Complaints

This profile includes complaints for Total Quality Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Total Quality Logistics, LLC has 58 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 188 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint with Total Quality Logistics is how often they call, and how they don't honor my requests to STOP CALLING. My business gets multiple calls weekly, and sometimes multiple calls daily. I've explained over and over that we are not looking for any help with shipping ("Don't call us, we'll call you.") But they keep calling. They have been calling for years. I don't even answer the phone anymore when I see Total Quality on the caller ID but than they just fill my voicemail with messages.

      STOP CALLING YOU EFFING BUMS!!!!

      Business Response

      Date: 03/13/2024

      Hello ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - *******************
      - **********************
      - *************************

      Customer Answer

      Date: 03/14/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ********

    • Initial Complaint

      Date:03/04/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls us virtually every day. We have reported them, placed them on the No Call List, and even called them directly to demand that they cease calling us. We do not even use shipping services, so this is even more egregious.

      Business Response

      Date: 03/05/2024

      Hi ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####
      - ###-###-####
      * **************************
      * ***************************

    • Initial Complaint

      Date:02/27/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint with Total Quality Logistics is how often they call, and how they don't honor my requests to STOP CALLING. My business gets multiple calls weekly, and sometimes multiple calls daily. I've explained over and over that we are not looking for any help with shipping ("Don't call us, we'll call you.") But they keep calling. Today I asked the rep to remove my business from their calling list. I explained that they call too often and I'm frustrated having to repeat myself. The rep said, "I'm frustrated with how much you complain, so now I'm gonna have everyone call you." Pretty unprofessional. If I ever need to ship anything, TQL will not even be considered.

      Business Response

      Date: 02/29/2024

      Hi ****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ###-###-####
      - ###-###-####
      - ****************************
      - *********************************
      - *******************************

      Customer Answer

      Date: 03/05/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me IF AND ONLY IF they stop calling/contacting us.  My complaint will be reopened immediately with any further contact.



      Regards,



      **** ****

    • Initial Complaint

      Date:02/22/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Telephone calls on a daily basis to our business, *** ************. Trying to solicit business even though they've been advised not to call *** ************ any longer. It is to the point of plain harassment on their part. Need to take *** ************ off their calling list immediately!!!

      Business Response

      Date: 02/29/2024

      Hi *****, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ******************************

    • Initial Complaint

      Date:02/08/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      YEARS ago, my company made the mistake of working with TQL. Many errors and lost money later, they call me and my company for business. I have requested to be removed from their call list at least 100 times to 100 different people. I have even reported them to the FTC and joined the National Do Not Call Registry. The calls keep coming. I want myself and EVERYONE from my organization to be removed from their database, and I do not want anymore calls.

      Business Response

      Date: 02/14/2024

      Hi ******, the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to [email protected].

      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ###-###-####
      - ***********************
      - ************************
      - ***********************
      - **************************
      - *************************

      Customer Answer

      Date: 02/14/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** *******

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pain in the a** they call me at all hours spamming

      Business Response

      Date: 01/09/2024


      Hi ****, the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to [email protected].

      - *******************
      - ###-###-####

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** ********

    • Initial Complaint

      Date:12/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company harasses my company business line and my employees with daily phone calls to solicit their freight services. We have repeatedly declined and requested to placed on their do not call list. I want TQL to stop calling my business and leave my employees alone!

      Business Response

      Date: 01/09/2024

      Hi ****** the below contact information has been placed on our Do Not Contact
      list. If you have additional phone numbers or emails you would like added,
      please send them to *******************

      - ************
      - ************
      - ************
      - ************
      - **********************

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This dreadful company informed us over a year ago (through its salesmen and sales manager) that it had taken care of bogus charges that it's contractors place on our bill. (I have all the Voicemails/emails to validate this claim). They then decided several months later that we still owed them this money hand their salesmen and sales manager didn't have the right to get rid of the charges. They then threatened us this legal action if we did not pay them. At this point we just gave in and decided to pay a set amount that we all agreed upon (we have emails). We have paid them in full and now they are harassing us saying we did not pay the bill and we still owe monies. This company is unethical and continues to lie and cheat people out of money, services and then tries to bully them by stating they are going to take legal action.

      Business Response

      Date: 12/22/2023

      Hello ******, your past due balance has been removed from your account. If you have any further issues, please email [email protected].

    • Initial Complaint

      Date:11/22/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls delay despite being asked to be placed on the do not call list. We have no use for their services and would like the harassment to stop.

      Business Response

      Date: 11/28/2023

      Hello ****** the below contact information has been placed on our Do Not Contact list. If you have additional phone numbers or emails you would like added, please send them to ******************.

      - ************
      * ************
      - ************
      - ************
      - ************
      - ************
      - ************
      - ****************************
      - ***************************
      * **************************
      - *******************************

      Customer Answer

      Date: 11/28/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 



      Regards,



      ***** ******

    • Initial Complaint

      Date:11/16/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About 1 week ago, this company started calling me daily. They are calling me on my personal cell phone, at my home. Looking at other complaints I've found that they are all about the same thing - incessant phone calls. They appear to be offering their logistics services to other companies. I'm NOT a business! I don't understand how I ended up on their call list, but I need to be removed and moved to their DNC list. I don't know why the BBB is rating them A+, when the number of complaints against them is so large, and the company is so aggressively robocalling people. Makes no sense!

      Business Response

      Date: 11/21/2023

      Hi *****, the below
      contact information has been placed on our Do Not Contact list. If you have
      additional phone numbers or emails you would like added, please send them to *******************
      - ###-###-####
      * ****************

    Total Quality Logistics, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.