Complaints

This profile includes complaints for IGS Energy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IGS Energy

  6100 Emerald Pkwy Dublin, OH 43016-3248

  
• 

  IGS Energy

  PO Box 8002 Accounts Payable Dublin, OH 43016-2002

  
• 

  Accent Energy

  PO Box 25225 Lehigh Valley, PA 18002

• 

  IGS Energy

  24600 Center Ridge Rd Suite 250 Westlake, OH 44145

• 

  IGS Energy

  6450 Poe Ave., Ste. 115 Dayton, OH 45414

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for this program without my consent. I never consented to have IGS as my energy supplier. I requested the signatures for the confirmation documents and they are not my signature. I was told that there was nothing they could or would do and that I would have to pay this $149 cancellation fee for both gas and electric. I would like to have these cancellation fee waive as I did not sign up for this service. Also this company harasses me multiple times a year soliciting services when I have a sign posted to not do so, stop sending your people to my address. My wife and I have been telling them No multiple times since 2022.

  Business Response

  Date: 11/01/2024

  Thank you for the feedback.

  IGS has reached out to the customer to review the account.

   

  Thank you,

  IGS Energy

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *** ********

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was signed up for this program without my consent. I never consented to have IGS as my energy supplier. I requested the signatures for the confirmation documents and they are not my signature. I was told that there was nothing they could or would do and that I would have to pay the cancellation fee for both gas and electric. I would like to have these cancellation fee waive as I did not sign up for this service.

  Business Response

  Date: 10/08/2024

  Good morning,

  IGS waived the early termination fees.

  Thank you,

  IGS Energy

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  David Stegnet

• Initial Complaint

  Date:10/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  High pressure sales tactics and intimidation, as well as misdirection.Two salesmen, one named ****** ***** (card provided) knocked on our door around 2pm on October 2, 2024. Their affect was intimidating, demanding my wife provide them with an energy bill statement, as well as disseminating misinformation about "scams" at *********** and ******** when in fact, they were trying to scam my wife (I watched the interaction on a ring camera). My wife's statement: "2 men came to the door with ipads in hand. Neither introduced themselves or said who they work for. One did say that he was in training, which is why there were 2 of them. He had name and address information on our household (not the kids). Had ****** ****** listed 2 times, ****** ****** once, *. ****** and ***** ******. Each listing had our home address. He asked if we had spoken with any energy solicitors at ***********, ******* or somewhere else that I can't recall. I said not that I know of because I don't do the shopping. Asked if I noticed an increase in our electric bill recently. I said "no." He said, "I'm going to need to see your Duquesne Light bill." I told him that I don't have access to it. Then he gave me his card and said that they were making sure that we were not inadvertently signed up through a company that would double or maybe even trip our electric bill. And then they left."

  Business Response

  Date: 10/07/2024

  Good morning,

   

  IGS added the account to our DNS list.  IGS did reach out to the customer twice, IGS would like to review the video as we have high expectation for our agents.

   

  Thank you,

  IGS Energy

   

• Initial Complaint

  Date:09/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last summer in June I was approached at a retail store by a member of IGS energy company. They offered me a fixed rate lower than my current one at the time to be my supplier for ***. Two things I do not think were told to me were that I was not able to change if I found a lower rate for three years and that my rate they were offering me was not negotiable through this term. I signed my name on an iPad so obviously I was not able to read through the whole contract. Early termination fee was not something stressed to me or I think I would have remembered it. I feel they are trying to charge me $199 cancellation fee for electric and $199 again for gas even if the termination fee is nonnegotiable I dont feel it should be separate and again I dont remember agreeing to this fee.

  Business Response

  Date: 10/01/2024

  Good morning,
  IGS does not have agents in retail stores. Your accounts were
  enrolled with IGS on June 6, 2023, via a home energy agent.  An agent
  stopped by your home and was there for about 20 minutes on June 6, 2023. At
  that time, the agent would review with you the benefits of a fixed rate
  contract.
  At the time it appears you had Just energy as your supplier for
  electric at .11 cent per kwh and gas at $1.18 per ccf. You locked in your
  electric rates with IGS at .0929 per khw for 36 months with an early
  termination fee of $149.00 and gas for a fixed rate of .924 per ccf for 36
  months with an early termination fee of $149.00.
  A copy of the terms and conditions was sent to your email
  address on June 6, 2023. You had 7 days to cancel the enrollment without a fee.
  IGS received notice on 09-24-2024 that you are switching to
  another supplier for both your gas and electric.  At this time both early
  termination fees will stand, IGS will allow you to come back and finish out
  your contracts.
  
  Thank you,
  IGS Energy

  Customer Answer

  Date: 10/02/2024

  Now I am really confused. In this dispute it says that the early termination fees stand and that they are $149 each for the gas and the electric. They are trying to charge me $199 each for the gas and the electric. I just feel this company is shady and now I don’t know what else they are lying about. Maybe for the $149 I would cancel just to get away from this company. How do I find out what the cancellation actually is? Can I hold them to the $149 they are  Quoting and their statement of the response to this matter? 

  Customer Answer

  Date: 10/07/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 22359958
  
  
  
  I am rejecting this response because: Now I am really confused. In this dispute it says that the early termination fees stand and that they are $149 each for the gas and the electric. They are trying to charge me $199 each for the gas and the electric. I just feel this company is shady and now I don’t know what else they are lying about. Maybe for the $149 I would cancel just to get away from this company. How do I find out what the cancellation actually is? Can I hold them to the $149 they are  Quoting and their statement of the response to this matter? 
  
  
  
  Regards,
  
  
  
  Karen Jay

  Business Response

  Date: 10/08/2024

  Sorry for the confusing. 

  I missed typed your cancel fee in my reply. The cancel fee should be $199.00. Since I made an error, IGS will charge $149.00 and waive the addition fee. 

  Our cancellation fees range from $99, $149 to $199 depending on the term of the contract.

  Thank you,
  IGS Energy.

  Customer Answer

  Date: 10/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  Karen Jay

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solar panels not functioning for a year and half. Company refuses to send out technicians need help

  Business Response

  Date: 10/09/2024

  IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.
  
  Thank you, 
  IGS Solar Support!

  Customer Answer

  Date: 10/13/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22329961
  
  I am rejecting this response because: 
  Because panels are still not working. No one has contacted me in a year and a half
  Regards,
  
  **** ********

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2021, I was sold a 25 year solar leasing contract for my primary residence by Vision Solar, who was hired by IGS Energy as a solar sales agent. As part of the sales pitch Vision Solar promised a one-time removal and reinstallation of the solar panels in order for me to replace my roof. They showed me a written contract, which I reviewed and saw the language on the free removal/reinstallation. IGS Energy then had me sign an electronic version that instead said that any removal/reinstallation would be at my expense. I now need to replace my roof (September 2024). When I contacted IGS Energy, the admitted that many customers had been promised the one-time-free removal/reinstallation by Vision Solar, but told me that Vision Solar is now out of business. IGS Energy refused to honor Vision Solar's offer, despite the fact that Vision Solar was their sales agent. IGS Energy IGS Energy has hand-selected an different contractor to remove/reinstall by panels so that I can have my roof replace, but they want to charge me $4,500. This amount represents about 10 years of savings I might see from my solar panels. I knew when I signed the solar contract that I would need to replace my roof within a few years, and would not have signed the contract if I thought I would pay for removal/reinstallation. Vision Solar is being sued by multiple states attorneys general for their business and sales practices. IGS Energy should have known that their sales agent was making such promises and should be at least partially liable for the actions of their sales agent.

  Business Response

  Date: 09/26/2024

  My team is in contact with the customer. Here is our response for now:
  
  IGS Solar has been in contact with the customer, and we are working with everyone involved to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution for everyone.

   

  Thank you,

  IGS Solar

• Initial Complaint

  Date:09/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/18/24 a gentlemen parked in my driveway and knocked on the back door after looking all around that side of my house. They do this so that you answer the door. The problem I have is I was told by the company last year they would put me on the non solicitation list. Well that obviously didn't work. I told him to get off my property and he took his sweet time then he parked in the street in front of my house. I did not feel safe. I will call the authorities next time as I am sure there will be one. Trespassing and harassment.

  Business Response

  Date: 09/19/2024

  Thank you for your feedback.

   

  IGS will make sure your address is on our DNS list and address your concern with our agent.

   

  Thank you,

  IGS Energy.

   

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps sending me customers bill to my business email. I have contacted them numerous times via phone and email to inform them that I do not even live anywhere near the state they service and I am not their customer. Since I keep receiving the bill this means their actual customer is not receiving it and unaware of their charges.

  Business Response

  Date: 09/05/2024

  Thank for reaching out to IGS.

  Can you please provide the customer information on the bill?

  
  Thank you,

  IGS Energy

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer had a sales *** come to her home in April or May 2024. She signed up but her bill increased. They consumer tried to cancel services but was told she would have to pay a $149 cancelation fee. Consumer did not agree with the fee so she was told if she keeps the gas bill under their service they will waive the fee. They also told her they would find her another company for her electric bill but their name is still on the bill and next to their name is a charge for $53.90. The agent she spoke to was #********.

  Business Response

  Date: 09/04/2024

  Good afternoon,

  
  The electric account was removed from IGS.  IGS processed the request to cancel for the gas.  

  IGS waived both early termination fees.

   

  Thank you,

  IGS Energy

  Business Response

  Date: 09/05/2024

  Good afternoon,
  
  
  The electric account was removed from IGS.  IGS processed the request to cancel for the gas.  
  
  IGS waived both early termination fees.
  
   
  
  Thank you,
  
  IGS Energy

• Initial Complaint

  Date:08/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company IGS is attempting to force me into a contract. I purchased a house with their solar panels on them. Before buying the house I was told by IGS these panels could be removed. They are now claiming to have a contract with the property and that I have to sign a contract agreeing to pay monthly for these solar panels.

  Business Response

  Date: 09/04/2024

  IGS Solar has reached out to the customer to help resolve this situation. Putting customers first is one of our core values at IGS Energy, so were committed to finding a satisfactory resolution.