Complaints

This profile includes complaints for Leaf Home Water Solutions, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leaf Home Water Solutions, LLC.

  1595 Georgetown Rd Hudson, OH 44236

  
• 

  Leaf Home Water Solutions, LLC

  9701 Dessau Road, Suite 600 Austin, TX 78754

• 

  Leaf Home Water Solutions

  8781 West Road Suite 170 Houston, TX 77064

  
• 

  Leaf Home Water Solutions

  520 Elmwood PK Blvd, Suite 160 Elmwood, LA 70123

  
• 

  Leaf Home Water Solutions

  7516 Precision Dr Ste 101 Raleigh, NC 27617-8748

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/2024 we had a water filtration system installed in our home by Leaf Home Water Solutions. At installation the tech stated it could take 48hrs to start seeing results, the results of clean water never happened. April to July 2024, we had multiple service technicians come out. Were told that testing would be conducted, and then later informed that we had a "one-off" issue. then told that the company would proceed with removing the equipment and canceling the contract.
  After that communication in July 2024, we received no further outreach from Leaf Home Water Solutions. The only contact we had was with their 3rd party financing company, who we repeatedly explained that our issue was unresolved, no permanent solution had been provided, and that the work was incomplete. We explicitly told them that the financing should not be processed due to the ongoing issues.
  Despite multiple calls to the financing company and attempts to contact Leaf Home Water Solutions we did not receive any follow-up or assistance. April 2025, the financing was finally released, but still no resolution or further communication from Leaf Home Water Solutions.
  only communication we have had has been with their service department, who claim they can only escalate our concerns to management via email. Each time, we are promised a callback within 48 hours—which never occurs. The only individual who has spoken with us was a manager named *****. & we were informed that ***** is no longer employed by the company.
  Despite repeated requests, we have never been contacted by any upper-management or by anyone at the Raleigh office. We have specifically asked to speak with a manager named Tracy & never given the opportunity. Every call to the service department results in vague promises, forwarded emails, & no action.
  We have now been dealing with this issue for over a year, with no resolution, no communication, and no follow-through.

  

  Business Response

  Date: 04/25/2025

  This matter has been resolved with the customer 

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business is to pay my financial debts to their third party finance company Service Finance, in full and voiding my contract with them completely. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had 7-8 visit from tech trying to fix the bad water coming from the system. The problems are foul smell from water, metallic taste, there claim that my fixtures would not stain is a joke. Water is not consistent, it’s slimy, then it clears up then it returns to slimy.I’ve been told that I have turn on my city water to mix with there filtered water. I paid for a good filtration system, not tho keep going back to city water. They don’t have a solution for my problem, just call for a tech visit.
  I suggest to anyone thinking about leaf go to reputable company!!!!!

  

  Business Response

  Date: 04/18/2025

  Service is scheduled for 4/24/25 with arrival 8 am to 12 pm 

  Customer Answer

  Date: 05/09/2025

  [[BBB transcription via duplicate complaint]]

   

  Problem:
  Had this system installed Oct/24. System does not work, they have sent out tech 8 times they have taken water samples, an they said the company will contact me. The only thing they have provided is another tech visit and no solution. If they come to your door send them packing. Im on city water and they have made it worse, water has a foul odor, leave your sink with oil feeling. The back wash from there sys. Will kill your grass. They dont have a solution for my problem and have made no attempt !!!!
  
  
  Desired Resolution:
  Refund

  

  Business Response

  Date: 05/13/2025

  Customer's issues are due to bacteria in the well.  Leaf Home Water has let the customer know to have a plumber treat their plumbing lines. 

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 21st I had their water filter system installed,I was told that my water would be crystal clear, well its not ,I cant wash whites clothes because they turn orange. I had to throw out a lot of my husbands white clothes, Ive had this system not even six months, my new hot water tank has iron in it now which they told me during one of the service calls I requested that it should be serviced its brand new, they test the water from their tank not fron facet and tells me its working good,but the water is going through that system. To my facets. My washer and hot water tank they tell me they arent responsible for the lines ,but how do they think the supposedly clean water gets to these things ,they system doe not work and they will not return phone calls

  

  Business Response

  Date: 04/21/2025

  Inspection has confirmed system installed is working as intended.  This matter is resolved 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Home leaf water solutions in my home to supply and install a home water filter. Through the sales process the salesmans (****** *********) tested my water and explained the levels, hardness of the water and how they could affect the family especially with an infant in the house. After the disastrous installation process in which the installer ( ****** *****) damaged my fittings and blew carbon through my entire house clogging everything leaving us with no water for days with an infant in the house. I had to have a plumber come out and remove and carefully clean out all the fittings. Leaf home reimbursed me for that which is not my complaint. I am just providing back round.On 10/16/24 Leaf home sent out the ********** install manager to go through the entire installation, He documented everything with pics. My complaint comes with when he began testing of the water during his investigation. He confirmed that the levels of containments were barely reduced if at all after the water filter installation. I have a copy of his assessment and pictures of the test materials if need be. So the sales man (***) who swore to my wife and I that the filter is the best for the health of the family lied or mislead us to make a sale, and scam **** have reached out to Leaf home many times to rectify this issue. I have Filed complaints with both Leaf home as well as Service finance company who holds the funding. Service finance has also reached top Leaf home on my behalf trying resolve this issue. I have tried to communicate to leaf home filter that i was sold and scammed on a dream of clean water, and family safety, I would like Leaf Home to remove this filter and cancel the contact. I feel paying $4000 for the same exact water i had prior is robbery. When i spoke to the head of the ******* office, He blew me off and were not in the business of losing money.They sold me something that doesnt work. I would like the system removed, the contract canceled and the finance ended.

  

  Business Response

  Date: 04/16/2025

  Service is scheduled for 4/174/25 with arrival between 8 am and 12 pm 

  Customer Answer

  Date: 05/01/2025

  [[BBB TRANSCRIPTION VIA DUPLICATE COMPLAINT FILED BY CONSUMER - CID # 23264951 ON 4/29/2025]]

   

  I had a Leaf home water filter system installed in my home. After a disaster our installation where the installer made a mess and left my home without water with a newborn in the house. He blew carbon throughout all the fixtures rendering them clogged and useless. After a plumber was contracted to come and clean everything out carefully because the kid they sent it to install the system did not have the understanding of how to remedy the situation correctly. They sent someone out to test the raw water vs the treated water the results were TDS 106 raw vs 104 treated. Other tests include alkaline, hardness, copper all moving 0.2 in total. While the T Iron increased 1200% from raw water vs treated water. Now i have spoken to *** ******** briefly and no my calls do not get answered. I have reached out to Service finance multiple times to ask to pause the funding til this mess is settled to no avail.

   

  Desired Resolution:

  Refund

  

  Business Response

  Date: 05/07/2025

  At the time of sale, customer contracted and received a carbon filter as he had high levels of chlorine.  Customer's carbon filter is working. As water fluctuates due to many factors, we understand new issues are frustrating.  Customer's current issue is high levels of iron, which is not caused nor exacerbated by the carbon filter purchased.  We have offered many options to customer for customer satisfaction to resolve or improve his current concerns; however, customer has rejected all offers and services.  At this time, customer's request has been deemed unwarranted. 

  Customer Answer

  Date: 05/12/2025

   I am rejecting this response because:
  
  
  I think there is some incorrect information that id like to clear up. There have been no offers made. The only thing that’s been mentioned  is a nozzle change out which I’d have to pay for at cost, for the parts and that was made two days ago, this past Wednesday, April  7, 2025
  if you’re stating that the chlorine was different in the beginning test the chlorine on the raw and treated water is exactly the same. Both Fcl, & TCL I have two different sets of testing One from October 16 2025 where the chlorine dropped 0.01 clearly the filter is not doing what was promised. 
  Another test from 4/17/25 where it was exactly
  The same. I also have your reps report from 9/18/25 stating the chlorine numbers. The numbers fluctuate we now know that. The tds testing as well as these other test results clearly show the filter is not doin what we got it for. 
  The salesman sold me a filter telling me I needed it, “it’s best for the baby” and it is clear and apparent that I do not and it was used as as sale tactic. I am trying to meet you in the middle, it’s extremely difficult when all attempts to contact anyone in your company have been ignored for close to 6 months, the regional managers, service managers or anyone at all. All contacts made by me have been ignored. 
  I even had to reach out to service finance multiple times to get in touch with someone from Leaf home. It’s only until I went to the Better Business Bureau that someone even responded or I got a phone call from somebody from the company..  
  
  
  This has been going on for nearly 6 months it took a Better Business Bureau complaint to get a phone call back. 
  I would like the system removed as I believe it is a danger to my family and our well-being . I like to work out a deal to have the filter removed have my home put back its original state. That’s what I would like to speak about. Let’s work towards a plan where we can amicably part ways. I look forward to working towards a resolution. 
  

  

  Business Response

  Date: 05/14/2025

  Customer's current issue is high levels of iron, which is not caused nor exacerbated by the carbon filter purchased. .  At this time, customer's request has been deemed unwarranted. 

  Customer Answer

  Date: 05/15/2025

   I am rejecting this response because:
  
  
  Your salesman told me that this filter would remove contaminants from my dangerously high water supply. 
  It’s clear the filter does not do that. 
  Considering the information from your tests. It removes 0.01 of the particular contaminants. Iron, chlorine etc. To name two,
  the filter I was sold does not do what’s it’s promised. It’s a scam.
  Now if you told me it will remove 0.01 % of sale contaminates.  
  I wouldn’t have went ahead. No one would buy it let’s be honest. 
  if you won’t come to a reasonable agreement then my attorney has already filed with the General Attorneys office as well as ******* ****** Department of Labor, Licensing & Consumer Affairs. 
  I will see what that route brings since you are unwilling to communicate. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I had a whole home water system installed on 3/31/25. The guy that installed the system was kind but spent a majority of the time complaining about the sales reps. ** was here from 11am-8pm. My husband had to assist him with some of the work. When he was done he informed us that he set the system to regenerate in 7 days. ** further stated that he didn't drill a hole in the concrete to run the drain line because he was in a hurry. And that we would have to insulate the pipes before next winter. The next day my husband went under the house to discover the pipes were lying directly on the concept pad (meaning they could freeze if temps got cold enough). The drain line had been shoved into the insulation. I called the company and was assured someone would come to rectify things on Friday April 4th. On the 3rd we realized the system had actually regenerated already causing water to soak all of the insulation under the house. I again called the company to complain and expressed my concern over who would come to fix everything. Meaning we didn't want the same person who installed the system. We were told it wouldn't be. No one showed on the 4th. When we called we were given an excuse of an accident as to why the person was a no show. A new appt for 4/8 was made. Again there was a no show. AGAIN we called to find out the person scheduled to fix everything was the person who installed the system! We said we absolutely didn't want that. So a new date of 4/11 was made for repairs on a system that originally cost over $10, 000. This is all totally unacceptable and now we continue to wait while the system continues to drain under our home and cause more damage

  

  Business Response

  Date: 04/16/2025

  Service was completed on 4/11/25

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before install representative promise all in one complete water softener include water softener and also drinking water safe.when we drink water does not taste like zaphyrhill water. Before install i ask sale representative promise taste like zaphyrhill water promise. Water taste like bitter. Now leaf home said you have pay another $975.00.we are dissatisfied with the company.

  

  Business Response

  Date: 04/10/2025

  Customer contracted and we installed a water softener.  This was recommended due to the tests that found hard water.  Customer's system is working as intended. We estimated and recommended a reverse osmosis system for the new concerns.  

  Customer Answer

  Date: 04/11/2025

  I was dissatisfied reason before water softener install sale representative told me all in one system including drinking water like zaphyrhill water crystal clear it not crystal clear now leaf home asking more money another  $975 more.

  

  Business Response

  Date: 04/14/2025

  Customer contracted and we installed a water softener.  This was recommended due to the tests that found hard water.  Customer's system is working as intended. We estimated and recommended a reverse osmosis system for the new concerns.  

  Customer Answer

  Date: 04/16/2025

  Reason Dissatisfied,water softener taste bitter,sale promise crystal clear all in one softener water system including for drinking water like zaphyrhill water taste,but now home leaf want almost $975.00 more additional install system.promise was no additional need for system. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My water system stopped working 4 weeks ago. The finance company is telling me that there is only one authorized dealer that can service my water system and hence the water company is not servicing my water system.
  I have been calling Water company to service my unit but they continue to tell me some will call me and no one does.
  I spoke with ******* a manager from the finance company and he won't return my calls. I spoke with ****** at the leaf water company and she keeps telling me that someone will call me but no one calls me.
  This is really an abuse of corporate power!! I have had no water for 4 weeks and I'm not getting any help from leaf water co.

  

  Business Response

  Date: 04/03/2025

  Service was completed to customer satisfaction on 4/2/2025.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes I had a leaf home water system installed about a year ago cost me $7500 I had issues with the system not regenerating properly This system was not working properly I contacted the company and basically told them that I was having issues as far as it regenerating properly This was way before my 12 months I would say not even two months into the system and then just About three months ago I noticed that my toilets and tubs were filling full of rust I contacted the company to tell them the concern and what was going on The first time they were able to talk me into resetting the system the second time no one answered So I had to get into the system and reprogram it It was only regenerating once a week time my sinks toilets tubs washer filled full of rust I simply told them when I called them and finally got a hold of them that the filter under my sink clogged due to this issue and they do not want to take care of it

  

  Business Response

  Date: 04/07/2025

  We have left 4 voice messages and a text message for the customer.  To date, customer has not communicated back with us.  At this time, we have determined that the matter is resolved, and dispute is unwarranted.   We ask customer to return our calls to discuss, if they would like resolution

  Customer Answer

  Date: 04/07/2025

  They are not taking care of my complaint ether they replaced the filters because there system failed multiple times after installation or I want them to take system back and pay finance company paid back $7500 thank you 

  ***** ****** ************

  Customer Answer

  Date: 04/08/2025

  I don’t understand I had a $7500 system put in it failed not even two months into the installation then I continue to have problems after called the company to let them know. They never got back to me. I had too many problems with the system, not regenerating now my filters under the sink have clogged way before the year and now you’re saying that the better business bureau cannot help me with this issue. I told him if they can’t come and change my filters for free because of their issue with it not regenerating then I want my $7500 back and they can come and pick up their system why can no one at the Better Business Bureau understand and help me resolve this please let me know. Thanks have a great day ***** ****** ************* 

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec26: Leaf Home Water Filter installed for $6484.00. For weeks, white powdery residue is left in kettles, comes out fridge dispenser, etc. My wife has a severe reaction in her vaginal area. She goes to the *** follows up with doctors 3 times. Treated for yeast infections, bacterial, internal & external, but no treatments stop the pain.Jan29: I call corporate to report the severe reaction. We ruled out all other changes from the last month, so wanted the water filter checked. They said it was still under warranty, and would have the local office call us.Jan30: **************** schedules appt for 1/31.Jan31: LV calls, truck broke down. 2nd call, boss is out with personal pet matter, so won't make it. Will come Mon morning instead. I was instructed how to bypass the water filter.Feb2: My dad died. I call to reschedule for Mon afternoon. Feb3: No one came. I call corporate. They say LV will call us.Feb6: **** **********, boss of LV office, finally calls. He explains the system coats the water with some chemical, and that minerals like calcium or magnesium may come through the pipes, likely the white powder residue we were seeing. My wife seems extremely sensitive to chemical or minerals. We may just want a refund and have them re-hook up our previous system. He wants to check with his bosses, will call tomorrow, gave me his personal cell#. Feb7: LV did not call back, nor the next week, while we planned the funeral. Since bypassing water filter, wife's vaginal pain dissipated. Gynecologist later confirmed she seemed okay now. Feb20: Aftermath of the funeral, estate, finances, etc. I text ****** cell# reiterating we still need help. No response.Feb25: Call to re-explain all issues to ***** at corporate. She states I WILL be receiving a call from LV.Mar27: Still nothing. The product does not work for us, and I have asked an exhausting amount times to have someone visit the house, and/or to be reimbursed and have our original system put back in place.

  

  Business Response

  Date: 04/03/2025

  We are working towards a resolution and have requested additional information from the customer's family. Once this has been received and reviewed, we will contact the customer's family to advise of the next steps in the process.  

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because:
  
  We have to respond within seven days, else the complaint is closed. This resolution is still in process. A solution was offered, and some paperwork was sent to the business, but no action has been taken on the claim as of yet, so we would like to keep it open until the resolution has been completed. Thank you.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told by salesperson the system we were purchasing would remove all the iron and smells from our water. We had an existing system and she advised it would outperform that system. After new system installed our water quality has gone down daily. After 2 weeks our water now has a yellow tint to it (iron) and sulfur smell. I contacted an independent water company to test and their results indicate the system is not working as we were promised and it needs a carbon filter added to it and it is only softening our water right now. We were also told there was customer satisfaction warranty by the salesperson and the corporate office states there is not. I believe not only did we get a far inferior product that we were contracted for but also the company practices are deceptive. We have requested that they remove the system immediately so we can get the proper system installed. We are unable to fully use the water until this is resolved.

  Customer Answer

  Date: 03/27/2025

  Water test from an independent company at the filter before going through the house showing the iron and sulfur are present. The original test they did with our old water system were lower than this and we did not have yellow water or sulfur smell before their system was in place.

  Customer Answer

  Date: 03/28/2025

  i uploaded it already, i will try to upload again 

  

  Business Response

  Date: 04/02/2025

  Service was completed to customer's satisfaction on 4/1/2025. 

  Customer Answer

  Date: 04/03/2025

   I am rejecting this response because: I would like at least a week to verify the system is working properly. The last system was giving us issues after a couple of days. The  response from management to resolve this matter was horrible. I will get a third party to do water samples as i do not trust this company to be honest with their samples. I still have not received the last set of samples they did on 4-1-25 and was assured by the technician they would send them to me.
  
  
  
  

  

  Business Response

  Date: 04/07/2025

  [[BBB TRANSCRIPTION VIA EMAIL FROM THE BUSINESS ON 4/4/2025 AT 3:05 PM]]

  *PLEASE SEE ATTACHED SAMPLES FOR THE CUSTOMER.

  Customer Answer

  Date: 04/08/2025

   I am rejecting this response because: The water is still showing iron and smelling of metal and by their own test it is at .1  on the iron which is where it was at before their system was installed. We were told by the salesperson that their system would remove the rest of the iron and it has not. That was the whole reason we agreed to upgrade our old system. You can contact the salesperson to confirm. I have the original paperwork where she showed the iron was at.1 and if we purchased this new system it would take care of that. At this point we are not satisfied and do not believe this system will do what was promised. We gave them an opportunity to fix it and is still not right. I would like the system removed asap. 
  
  
  
  

  

  Business Response

  Date: 04/09/2025

  [[[BBB TRANSCRIPTION VIA EMAIL 4/9/2025]]

   

  We provided the samples requested, the levels are within or below ******* and EPA standards.  The system swap completed on 4/1/25.   At this time, a removal and refund is not warranted as the customer has not given the new system an opportunity to work. 

  Customer Answer

  Date: 04/09/2025

   I am rejecting this response because:

  
  I was told before the sale the system would take the rest of the iron out of our water. Not that it would bring it below some standard. I was also told by the salesperson if it didnt do what they said it would do i would not be obligated to purchase the system and had a 30 day window from time of installation. when we first started having problems and could not get any response text the salesperson and asked again about the satisfaction warranty and she sated if its not functioning after testing (which it wasn't) that was the window to get it taken care of. She has never responded after that conversation. This company obviously uses deceptive practices and the iron is still there. Our agreement was it would remove the rest of the iron, not that it would be below a guideline. your people lied and the water still smells of metal. I want the system removed asap.