Complaints

This profile includes complaints for Cintas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Cintas Corporation

  6800 Cintas Blvd. Mason, OH 45040

• 

  Cintas Corporation

  15 Eisenhower Dr Westbrook, ME 04092-2002

• 

  Cintas Corporation

  P.O. Box 141, 126 Van Luven Road Napanee, ON K7R 3M3

• 

  Cintas-The Uniform People

  2700 Carolean Ind Dr State College, PA 16801-7543

• 

  Cintas-The Uniform People

  40 Abele Rd Bridgeville, PA 15017-3424

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We at ****** ********* have been having issues for months with Cintas, including overbilling, unable to change items, and disregarding business hours. We have been repeatedly trying to get in touch with Cintas by phone and email for weeks about these issues. We got one phone call last week from a manager named John in response to our attempts to make changes via their online portal, but the promised follow up from a service manager never happened.
  
  Given the lack of response by Cintas from our repeated requests, we were forced to refuse service and not allow the delivery person to enter our premises. We were still charged for services not rendered.
  
  While we should pursue correction of many past invoices, voiding the current invoice 4162134986 and closing our account will be sufficient to resolve this complaint. As we told John and the delivery person, Cintas is welcome to schedule a time to collect their property.

  Business Response

  Date: 08/04/2023

  We are committed to providing great service and resolving any opportunities efficiently.  Our *** ********* General Manager has been in contact with the customer representative to identify and correct any concerns.  The customer contact is out of state, so we are working through phone and e-mail to achieve a mutual and amicable solution to any needs. 

  Customer Answer

  Date: 08/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  We continue to dispute the validity of the agreement with multiple documented attempts to get access to the agreement. Cintas took advantage of inexperience of team members in navigating agreements as we have noted in a registered letter to Cintas.
  
  Now with someone more experienced in contracts engaging with Cintas, Cintas continues try to get away with things and is wasting our valuable company resources. Per the agreement, the minimum delivery charge is $50. ****** has had monthly deliveries. ****** has already proposed keeping items that would be great than $50 per month.
  
  Amid their emails with typos, Cintas keeps pushing for $200 per month and references a contractual minimum spend obligation and a minimum charge. This is all done without specifying where in the agreement this is.
  
  
  Regards,
  
  
  
  ** ******
  

  Business Response

  Date: 08/11/2023

  We remain committed to honesty and integrity in our business practices.  We will be flexible and open when receiving feedback from all of our valued customers.  We are thankful for our interactions with ****** ********* leadership and feel we have reached an acceptable conclusion.  

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********. We accepted the resolution of our account being closed and the contract terminated.
  
  We are noting that the business only provided limited documentation to confirm the account closure and contract termination and am prepared to re-file the complaint if we see issues arise in the future related to this. 
  
  
  
  Regards,
  
  
  
  ** ******
  

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased the assets of a company including the building where a business that used Cintas had a contract, but I told them I didn’t need their services. They insisted I was under contract even though I am an entirely different company, different EIN, with no connection with their prior company, other than that it is still an automotive repair business. In fact the property and assets are owned by my property company which is yet another separate entity with yet another separate EIN. Sales manager Luke was terrible to deal with insisting that I take delivery of the rugs and uniforms that I do not want nor was my company under contract for. I had to email a copy of the purchase agreement specifying it was an “asset” purchase that specifically says we (the buyers) are not liable for any contracts of the sellers. I can’t believe that a company is trying to “strong arm” new business owners into overpaying for a service we don’t want and did not sign up for. I cannot stress this enough, different owners, different company, different EINs, asset purchase, not responsible for the prior owners obligations. This is borderline harassment/bullying, a very unethical business practice if I’ve ever seen one.

  Business Response

  Date: 07/26/2023

  Thank you for providing us with the opportunity to address
  your concerns.
  
  On Monday, July 24, 2023, we received the documentation
  from ***** **** showing the asset purchase of the company with which we had a
  binding contract.  All Cintas product will be removed from the premises
  the week of July 31, 2023 and any scheduled service will be cancelled.
  
  Thanks again.

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with Cintas has been an incredibly time consuming and costly one. As a small community agency that provides services to individuals with disabilities, we do not have a large margin for error and try to be incredibly mindful of our costs. Even though we provided both a comparison list of product and our usual monthly costs, AND were informed that Cintas could match or beat our current spend, we have now found ourselves with astronomical bills and extensive amounts of time trying to resolve our issues.
  
  We have had product over-delivered and been billed for it, billed for items that have never even been delivered, and overcharged at every turn.
  
  Though Cintas continues to promise resolution they refuse to provide that resolution in writing and have not followed through on many of the items discussed when working to resolve our account. It has now been months working on this "resolution" and we are looking to terminate service (as we are no longer able to commit to the time or cost this service is requiring). We however are being told that the over 4 months we have been working on resolving our issues still falls within the "timely resolution" noted in the contract and that we cannot terminate services.
  
  This is an absolute scam and a company that seems to take advantage of the fact that agencies do not typically do itemized checks of their inventory or billing.

  Business Response

  Date: 08/04/2023

  All pricing issues have been corrected.   Each site has been audited and inventories have been updated accordingly.  We have closed the ****** account. All credits have been applied and sent to *** ***** and his
  team.  
  

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our service was cancelled with Cintas on April 26, 2023 via certified letter, and we were not under a contract with them at the time. Cintas never provided service to us after the April 26, 2023 date and yet they are billing for 5/3/23 and 5/10/23, for services they never performed. We have asked repeatedly for this to be taken care of, everyone we have spoken to has assured us that it would be credited. Yesterday we received another Statement for $163.37, for services we did not receive and do not feel we owe.

  Business Response

  Date: 07/12/2023

  ****** ******** ($90 in ***) is a lost account for us.
   ****** ******** did send a certified letter and Milton H******** (***)
  met with them to try and find a way to save account with other products and
  services. Ultimately, they wanted to do uniforms and mats in house and had
  already made the purchase by the time meeting took place. Even though the
  certified letter did state they did not want service after April 26, we did not
  stop account till mid-May per their request.  They requested time to transition
  into t shirts and collect all garments from employees.  ***** is correct
  in that we committed to crediting the two May invoices as a goodwill gesture if
  all garments were received. They did return all garment and due to
  communication breakdown between partners, we did not submit timely. Credit is
  being processed today and account will show $0 balance.
  
  Omar called ***** personally, apologizing for the oversight
  and providing proof that ****** ******** shows a $0 balance. ***** was
  appreciative of him handling the resolution and the issue is resolved.”
  
  Thank you,

  Customer Answer

  Date: 07/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  1. Our meeting with Milton was in February 2023, when we were being billed for shirts for a new emplyee that were never delived. which was long before we cancelled our service. He was unable to provide the shirts we had for a new emplyee and wasn't  able to provide a satisfactory replacement.  It wasn't until the March 8, 2023 invoice that Cintas stopped billing for the shirts we never received. 

  2. Steven the route rep picked everything up on April 26, 2023, uniform shirts, pants, and wipe dispenser, everything we had that belonged to Cintas was picked up on the 26th day of April 2023 and Cintas has not stepped foot back on our property since this date.  Steven wrote up what was returned and attached the list to our last invoice dated April 26, 2023. 

  3. We never requested service to continue to mid May. We paid in full for every service we recieved and have not receive any credits to date, and no services were performed by Cintas after the 26th day of April 2023.

  4. Omar did call and apologize for which I thought was very nice. We still haven't received confirmation, of any type, that we have a zero balance on our account. 

  5. The inaccuracies stated by Cintas are disheartening and I do not appreciate someone trying to cover up their lack of follow up by blaming others.  As a buisness owenr myself, admit your mistakes, and the mistakes made by those that represent your company, and make genuine appologizes, becuase I feel after reading Cintas's response and false statments, that the "I"m sorry from Omar" may not have been truly meant. 

  6. The only reason for this complaint was simply to get a credit for services we were billed for that never took place. And billing for services never rendered is not ethical nor legal. 

  7. Documentation is attached

  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 07/24/2023

  This account has been closed and an email acceptance has been received from the customer.

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my restaurant is out of business and been sold out and they still charge my account and not able to get on hold with the service manager. they never call me back

  Business Response

  Date: 07/07/2023

  I spoke with **** this afternoon; he was great and we had a good conversation - I did apologize for the inconvenience and assured him we would handle promptly.  He sold the business on 7/4, but an invoice was generated on 7/5.  Service Manager Mike R*** followed up with **** yesterday, 7/6, to let him know we would credit invoice and close the account due to the sale.  I sent **** an email confirming this, this afternoon 7/7 and the issue is resolved and will be closed moving forward.  I gave **** my email and cell phone and told him he is welcome to contact me directly if he needs anything else.  

   

  Thank you,

  Blaine H*******

  General Manager

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've been under contract with them for about 8 years and have been having issues with their billing from day 1. We can't seem to get them to fix it. They don't return any of my emails or they just send it off to someone else and we don't get a reply back. We would like to cancel our contract without penalty. We have around 25 locations under contract but they are not doing their part on their end.

  Business Response

  Date: 07/11/2023

  GM has worked with ***** to understand the extent of her
  billing issues. We have uncovered the root of the situation and are in process
  of tying all locations together for resolution to the visibility and billing
  concerns.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The regional Cintas salesman Jackson offered a "trial period" for us as we debated switching from a different company. We were told that what sets the Cintas apart is it is week-to-week as opposed to a 3 year contract. There is a signed contract, but we did not receive a copy and do not have reference for contents. We were overcharged $500+ for chemicals that we never agreed to take and were not delivered, as well as for a cleaning chemical dispenser that was also never received - nor did we request it. We do not want to do business with this company. We are on auto pay and being charged $51 a week for service. We were informed that it would be "easier for us to accept the service than to fight the contract". Contacted regional manager who did agree to cancel our account, but continue to be charged despite no service or product provided; further attempts to contact Cintas have gone unanswered.

  Business Response

  Date: 06/19/2023

  The agreement with **** ******* has been cancelled and a credit has been applied to any invoices that may have billed out.

• Initial Complaint

  Date:06/14/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been stuck in a contract with Cintas for 1 year and 10 months. Every month a delivery person comes super early before anyone is here and may leave a small amount of soap and a bill. The bill contains numerous items not delivered and rugs charges for items not switched out as stated on the bill. Prices are high and going up constantly and being regularly charged for items not delivered. Unable to resolve billing and or customer service issues. Deeply regret signing up for this service and feel that they subsist of ripping off customers for the 2-year contract amount. They need to be refused as a business operating in Georgia.

  Business Response

  Date: 06/23/2023

  From Branch Manager ***** ******* 6/21/23

  I was able to meet
  the contact today in person at his facility at 9:30AM. He has agreed to let the
  BBB know we have resolved the issue and he is happy with the outcome. We have
  issued an agreed amount of credit and will be moving him to direct sales as
  needed. I will be going back by this week to follow up and give a reminder of
  the resolution we discussed. 

  Customer Answer

  Date: 07/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. Consider this complain resolved and closed.
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product delivered didn’t meet what was agreed upon
  Fees charged was not what was agreed upon
  Damage to property on installation
  Not returning phone calls back to fix problem and stop service

  Business Response

  Date: 06/16/2023

  After speaking with the
  customer, we’re letting her out of the agreement. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talk about bait and Switch! When ***** stopped in to see if we were interested in the services I explained we were in a ONE YEAR lease and asked how long of a contract we would need to have. He assured me They could give us a one year contract instead of the usual 5 year they do and kept saying how flexible they are. WRONG. Now I'm being told to cancel i need to pay the 5 year contract off even though Our agreement was for one year. I keep getting the run around from our Service rep and when I reach out via email I'm told to talk to our service rep. Meanwhile when i asked for a copy of our supposed contract it took two weeks to get it and it shows 5 years after I was promised one! So If this isn't fixed: We will be contacting our lawyer. This is not good practice!
  
  We have talked to Our service rep. and now he is telling us we need to wait for ***** to get back from vacation but states his boss would never approve a one year term.. YET ***** said it was approved. We like their service but Want it switched to Once a month and For Cintas to Change our service term to the Year we had agreed upon! WE WOULD NOT have signed a 5 year term knowing we are only in this building for one Darn year!!!

  Business Response

  Date: 07/14/2023

  On 7/10/23 and 7/11/23,
  local management left voicemails on the Customer’s cell phone requesting a
  return call to discuss the status of the account and a resolution.  Please
  contact the Manager at your earliest convenience.

  Business Response

  Date: 08/23/2023

  We ask that the customer please contact the location to resolve this issue.  We are ready to engage and await the call.

  Customer Answer

  Date: 08/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below. Again; I will not be calling to engage in conversation: Since that leaves no paper trail and Cintas has been caught switching their story numerous times. If you would Rather; Feel free to EMAIL **************************
   
  Regards,
  
  
  
  **** *****