Complaints

This profile includes complaints for Erie Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Erie Home

  3516 Granite Cir Toledo, OH 43617-1172

  
• 

  Erie Home

  230 Second Ave, Suite 130 Waltham, MA 02451

  
• 

  Erie Home

  60 Gray Rd Ste 20 Falmouth, ME 04105

  
• 

  Erie Home Basement Solutions

  24 Industrial Park Cir Rochester, NY 14624

  
• 

  Erie Home

  6057 Corporate Dr Ste 1E East Syracuse, NY 13057

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales rep from Empire came to our house to estimate a new roof. While displaying the available roofing shingles, he set the display board on our brand new custom leather ottoman,(matching a new leather chair) scratching the leather. He apologized, and claimed that Empire had insurance and would take care of this problem. They did offer to take $10,000 off the roof estimate, which still placed their estimate $20,000 over the nearest competitor. After that offer, I have been ghosted by the company. No returned emails, or calls. This is a $4000. new chair set. Leather for the chair and ottoman custom matched. Now, no word from the company. Empire already has the documents for the chair set, as well as the sales reps own photographs.

  

  Business Response

  Date: 03/25/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has contacted the customer and waiting for the estimates to correct the issue.  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 7th to March 6th. 2024 , 33206.00. They were to be professional on all area of installing a sealed waterproof basement system in two days. My dispute is, it took them a month to do the job, they had to have a second crew come out to completely redo what the first crew was suppose to do.(Believed they used this against the warranty.) And even then the second crew cut corners on completing the job. My copies of the signed paper work does not match theirs as they have added to their copies something I did NOT say. They filed with their attorney to put a mechanic lean against my home if full payment wasn't made within 10 day on February 29th. The job was not even completed then. Spoke with their attorney and he agreed with me not to file as the job wasn't done. Their attorney advised me that he would speak with the corporate office and seek a discount on this job. Never heard back from anyone. I have to hire a concert guy to fix the horrible job they did on filling in what they broke up around the foundation of my home. So I am seeking a discount to cover what they failed to do and I don't ever want them back in my home again and I feel sorry for their other customers that may have to deal with what I have to deal with.

  

  Business Response

  Date: 03/19/2024

  Erie agreed that it would not file any kind of lien on an incomplete job
  given the customer’s concerns. Instead, the customer relayed her concerns to
  the company who mobilized and coordinated to return to the site and remediate
  all facets of the job – as it understands -- to the customer’s satisfaction.
  Although Erie is sensitive to the customer’s claims that she was inconvenienced
  by the crew’s return, the company stands by its fully remediated work. Insofar
  as the customer is stating there is work that needs to be done in the future,
  or that current issues still exist, Erie stands by its warranty and would be
  happy to assess any warranty claims if the customer allows access to the
  property. Ultimately, Erie did not find cause to renegotiate the contract price
  or offer price abatements given the work was fully and properly completed.

  

  Business Response

  Date: 03/19/2024

  Erie agreed that it would not file any kind of lien on an incomplete job
  given the customer’s concerns. Instead, the customer relayed her concerns to
  the company who mobilized and coordinated to return to the site and remediate
  all facets of the job – as it understands -- to the customer’s satisfaction.
  Although Erie is sensitive to the customer’s claims that she was inconvenienced
  by the crew’s return, the company stands by its fully remediated work. Insofar
  as the customer is stating there is work that needs to be done in the future,
  or that current issues still exist, Erie stands by its warranty and would be
  happy to assess any warranty claims if the customer allows access to the
  property. Ultimately, Erie did not find cause to renegotiate the contract price
  or offer price abatements given the work was fully and properly completed.

  Customer Answer

  Date: 03/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The job may have been completed but not properly. I have just recently noticed a sewer smell that has been coming from the basement and when I called over my Plumber he noticed that the two sewer drains that were in the basement are no longer and questioned me if they capped them off or put concrete in them to block the sewer from coming up and into the drainage for the sump pump. I explained to him that all I know is they took them out laid the pipes and covered in gravel and then concreted the top. He then stated that, that is the cause for the sewer smell, also the concrete that they laid in the front of the finished floor part is not level by any means. I can not set a shelf that will sit straight against nearly any part of my three walls that were dug up. I had on Tuesday the 26th a guy from Erie come take a look about the smell of sewer and the floor and said that he would get in touch with headquarters and let them know and that someone would be calling me about these issues, I have yet to hear back from them. So again here we are, nearly 2 month into what was suppose to be a 2 day job and I am not Stansfield with the so called "expert" job. I have signed the release for payment that has been made to Erie and I am still having issues with what should have been done right in the very beginning. I picked this company based on the size and how long they have been in business. Thinking that I would get a "professional" job done. When so far all I have had is, issue after issue with this company. I am still requesting a discount on this job of 20% that I believe is fair considering all that has been done incorrectly by this so called Professional company that has been in business for as long as it has. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

  Customer Answer

  Date: 03/28/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The job may have been completed but not properly. I have just recently noticed a sewer smell that has been coming from the basement and when I called over my Plumber he noticed that the two sewer drains that were in the basement are no longer and questioned me if they capped them off or put concrete in them to block the sewer from coming up and into the drainage for the sump pump. I explained to him that all I know is they took them out laid the pipes and covered in gravel and then concreted the top. He then stated that, that is the cause for the sewer smell, also the concrete that they laid in the front of the finished floor part is not level by any means. I can not set a shelf that will sit straight against nearly any part of my three walls that were dug up. I had on Tuesday the 26th a guy from Erie come take a look about the smell of sewer and the floor and said that he would get in touch with headquarters and let them know and that someone would be calling me about these issues, I have yet to hear back from them. So again here we are, nearly 2 month into what was suppose to be a 2 day job and I am not Stansfield with the so called "expert" job. I have signed the release for payment that has been made to Erie and I am still having issues with what should have been done right in the very beginning. I picked this company based on the size and how long they have been in business. Thinking that I would get a "professional" job done. When so far all I have had is, issue after issue with this company. I am still requesting a discount on this job of 20% that I believe is fair considering all that has been done incorrectly by this so called Professional company that has been in business for as long as it has. 
  
  
  
  Sincerely,
  
  
  
  ******* ****

  

  Business Response

  Date: 04/01/2024

  Erie has contacted her directly and is scheduled to return to side to
  address the areas of concern further. 

  

  Business Response

  Date: 04/01/2024

  Erie has contacted her directly and is scheduled to return to side to
  address the areas of concern further. 

• Initial Complaint

  Date:03/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 27, 2024 a new roof was installed. When they finished I counted 17 bundles of fiberglass shingles that were not used and carried away. I was told by the sales person that when he does not order enough supplies, the extra cost comes out of his pay. With consideration of the manner in which they treat their employees, I would think they would refund the cost of the unused supplies that I was charged for. I called the Install Manger, Mr. *** **** and was told that he adds a few shingles in case needed. I believe the salesman probably determined what was need. He told me that they use a satellite to measure the roof. Mr. **** informed me that the shingles ordered and included in what I paid was "3BDL/SQ" "56BDL/PALLET" as on the delivery sheets (4 pages) that I accepted on Jan 26, 2024. with a total of 88 individual bundles. If the 17 bundles that I paid for are then sold to another customer, seems to me to be a racket for the company or someone who is keeping the cost that they sell the 17 bundles to. It behooves the sales person to order more than enough to insure he does not have to pay for any shortage. I don't believe that is how a A+ company should conduct business.

  

  Business Response

  Date: 03/19/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has contacted the customer several times to try and rectify any issues, but unfortunately we have not been able to make contact. Please reach out to our customer service team at 1-************ if there are additional concerns.  

  Customer Answer

  Date: 03/21/2024

  [BBB Transcription via Email]
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I have received your message with regards to Erie Home.
  
   
  I received a Voicemail from Erie Home a while ago.  I returned the call and spoke with a representative.  I thought his name was *****, but I am not sure as it was difficult to understand.  We scheduled an appointment for March 13, 2024 at 1300.  I waited until sometime after 1300 and then checked my phone.  There was another Voicemail from what I believe was *****, but again I am not sure of the name.  He said that he had told me he would call prior to coming, which I don’t recall.  I may have gone upstairs when I missed his call.  Every time I go up stairs, I don’t take my phone with me.  The Voicemail was received at 1211 and he stated that I needed to call him by 1230 or he would not be able to make the appointment, because he had another appointment.  He stated that he would call me to schedule.  
  
   
  
  I have been getting calls with quotes for homeowner insurance.  Normally I don’t answer the phone unless I recognize who is calling.  I have been answering all calls.  After I have said “Hello” two times and sometimes three times and if there is no response I hang up.
  
   
  There has been no attempt to “rectify” my dispute over the telephone. 
  
   
  Please ask whoever submitted the message for Erie Home to either make an offer to my email or provide a telephone number and I will call to schedule an appointment.  I would ask that they provide what the salesman obtained for the roof square feet from the satellite and a copy of his submission for required material.   
  
  Thank you,
  
  **** ** *****
  
  Email:   *********************
  
  Sincerely
  

  

  Business Response

  Date: 03/27/2024

  Erie Home has came to a mutual agreement with the customer. Customer has notified Erie that they are satisfied with the resolve. 

  Customer Answer

  Date: 03/27/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ---WE SIGNED A CONTRACT FORA NEW ROOF ON OUR HOUSEON- 4-19-22. THE ROOF IS STILL LEAKING AROUND THE CHIMNEY. THEY HAVE BEEN HERE 3 TIMES AND TRIED TO FIX IT WITH NO RESULTS. I HAVE MADE OVER 30 TELEPHONE CALLS TO THEM ABOUT THE PROBLEM. THEY SAY THEY ARE COMMING BACK TO FIX IT BEEN WAITING FOR OVER 6 MONTHS. JUST TALKED TO THEM ON 2-28-2024 THEY SAID THEY WOULD ,GET BACK TO ME.. I THINK THEY ARE TAKEN ADVANTAGE OF ME AND MY WIFE SINCE WE ARE OVER 70 YEARS OF AGE. THIS PRICE IS BETTER THEN 10.000 MORE THAT OTHERS I FOUND NOW

  

  Business Response

  Date: 03/21/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home is working with the customer to come out and address the issues and concerns. 

  Customer Answer

  Date: 03/21/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:    they have tried to fix this 3 times before. I want a partial  refund for the agitation they have put me through the last 2 years. I want 5000.00 refund. They are to be here tomorrow  to try and repair this again.  Thank  you 

   

   

   

   

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract on 10/2/2023 for $26,984.00 for work to be done to my basement. I paid an initial amount of $500 bringing my remaining balance to the $26,484.00 which was to be financed by their internal financing company, Synchrony Bank for 24 months with no interest after completion. In that proposal I was given descriptions of work to be done and verbally told by the sales team, **** ***** and **** **** that the work would take approximately 5 days.
  On 11/28/23 an updated agreement for a price adjustment to $25,500 ($500 which was paid as a deposit) which was signed.
  After 1 month of slow, unprofessional "progress" corporate offices were contacted and ******* from New York was sent to come look at the poorly executed work. He was also late. After seeing the work done he agreed it was not to standards and stated he would have it fixed. He then had a crew from South Bend, IN return on Jan 31 and redid the whole job in 10 hours. They had no completion paperwork for me to sign.
  I contacted ******* telling him I had not signed completion paperwork nor been told a final price for the job. After the 2 months of delays and work being done incorrectly, ******* explained there would be a discount for the trouble and said the best way to do this was to cancel the previously approved loan and re-submit a loan application for the new price. After 2 weeks of multiple calls and not hearing from him I received a Fed-Ex package with a new loan application amount and completion paperwork to be signed. There was no letter explaining what I was signing and no explanation of the discount I was receiving. I simply asked him for an itemized receipt so I knew what I was paying for. A week goes by and nothing. I again reach out to *******, who doesn't answer then to **** who informs me my case has been forwarded to legal and that he is no longer allowed to correspond to me.

  

  Business Response

  Date: 03/14/2024

  Erie representatives reached out directly to the
  homeowner in order to reach agreeable terms to reach a resolution.

  Customer Answer

  Date: 03/15/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:02/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  concealed job estimate with in the 3 banking days. the company told us they would not deposit the money until we sign contract which we did not. called numberous time with out return calls back then after a week and calling corporate twice I called a 3rd time and was told it would take another week to get back the $ 1,000.00 back.
  sure great way to treat a veteran

  

  Business Response

  Date: 03/05/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home has cancelled the contract and refunded the down payment. The payment should be arriving by the end of this week. 

  Customer Answer

  Date: 03/05/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *********

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/19 a man came to my home to give me an estimate on my roof, I told him the attic is hard to access. He said he could do it. As he climbed up he put a hole in the closet, where attic access is. He gave me an estimate that I could not afford. He offered to return when my mother would arrive to see if she could help, she said yes. She gave a $100 deposit & he said he'd give us $500 to fix the closet. We later discussed it more & realized that the price was not feasible. My mom is older w/ poor ********** could never afford the payments w/out her so what would I do then? On 1/21 I messaged him to let him know we didn't want to move ************** him a notice of cancelation. He responded kind of rudely "So I negotiated by boss down for nothing." Like he was trying to make me feel bad. I asked if the 100 deposit would be refunded & if he will still be paying for the hole in the closet. He said the 100 will be refunded & "yeah let me research how much it'll cost & I'll drop off cash." I thanked him but then he continued to message me asking why I changed my mind. I did not feel I needed to give an explanation. On 2/4 I reached out to him because my mom never got a *********** never heard from him regarding the hole in the closet. He said he would talk to his boss. I let him know that I was confused as per our last conversation the money would be refunded & he would do the research & drop off cash. He informed me he would drop off $25 because that's how much a little bottle of plaster cost. 1st, this is not a small hole at all! 2nd, he assumes my mother who is 65 & not in good health will climb up there to fix it, that cannot happen! He fell himself so what could happen to my elderly mother? No respect at all that he expects her to do this & thinks $25 is going to fix it! This company is very pushy & only cares about money! Stay away! If they could do the job at 1/4 of the price I would say no because of how I ended up being treated once I said no.

  

  Business Response

  Date: 03/06/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home is actively working with the customer to rectify the issue. 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My entire experience with Erie Homes has been riddled with issues and unprofessional workmanship. I would like to start with a complement to ***** ***** & ******* ****** at the ************ offices. Through out this install they have tried to fix issues and problems to the best of their ability, but no matter what they did my experience has been lacking. To begin with, Erie Homes salesmen ensured me that my experience would be easy and professional. Some of my major issues involved Erie Homes not paying the sub contractor (Sunpath Solar LLC) they contacted and hired to remove and re-install my solar water heater panel. Lack of communication with scheduling and beginning the roof install before Christmas and it taking until February to complete after I hired them in October. The crew no-showing during the install. The crew using my rear gate and going behind my property for extending periods during the install without any explanation. I assumed they were using the property behind my home to "relieve" themselves through out the day. The crew also did not work with the solar company to facility and easy re-install after we talked about it extensively. The crew also roofed over my dryer vent almost leading to a fire within my home. When they came back to fix the issue, they did not properly re-install the panels they removed to access the area for the vent. They also used the wrong style vent. In another instance the crew did not properly install the drip edge associated with my extended patio. Causing water to drain down the electrical wiring of my patio light. This also almost caused an electrical fire. After they came back to fix this issue, they did not install it properly, instead they cut the flashing and caulked it to the drip edge. There are additional issues associated with this project and I have continually tried to come to an agreement before contacting BBB.

  

  Business Response

  Date: 03/04/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home will be sending out a rebate check for the solar panels Friday 3/8. 

  Customer Answer

  Date: 03/12/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract to have our crawlspace repaired and encapsulated in October 2023. The work was to be done over 2 days and completed by January 21, 2024. Since that time we have had 4 crews at different times come out, each time stating they were not told what work needed to be completed and that they were told our crawlspace was flooded or not having the supplies that were agreed upon in our contract. We were promised Erie specific drains, encapsulation fabric, stainless steel supports and a patented sump pump system with an enclosed basin. The 3rd crew that installed our drain pipe did not follow the perimeter of our crawlspace as indcated in our contract and ran a pipe diagonally across the middle, not even burying the pipe, just laying it on top of the ground. The 4th crew tried telling us that it was extra pipe for high water and then discovered after pulling back the fabric that the job was done incorrectly. The crew went to the local hardware and purchased the drain pipe and supports because they did not have the needed supplies and were told by their supervisor to go instead of returning to their warehouse for the patented products. Our sump pump is malfunctioning and they were to bring us a new one along with the lid to enclose the basin. We have contacted the installation manager on multiple occasions and never receive a response and no one has come out to finish the work. We have contacted the office and are told the install manager will reach out. We were asked to provide payment immediately, and did, despite our contract stating that payment is not made until the work is finished and we are 100% satisfied. We asked all 4 crews that have been out to avoid stepping in a specific area of our floor due to the joices being in poor condition and multiple workers ignored our request and continually walked on it causing a giant hole in our flooring. The last crew was at our house 2 weeks ago and no one has called to say when they will return.

  

  Business Response

  Date: 02/29/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home came out to the home on 2/23 and spoke with the customer regarding the job. ********************** also installed a sump pump lid and finished work on the sump pump. 

  Customer Answer

  Date: 03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. *********************** did come out and finish the work and repaired our sump pump. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sales person used Hover to calculate roof size and was told it was 2,233 sq ft which I told him it seemed high. Was assured it was accurate. After job was completed and noticed that there was 9 bundles of shingles and 4 rolls of top shield left over. I used a tape measure on the roof and it was 2,025 sq ft. The difference is very close to the sq ft of our attached greenhouse, so suspect the greenhouse was include it their calculations. I contacted the installation manager and assured me they would review the Hover measurements and get back to me the next business day. Also invited them to come measure the roof again to prove me wrong. That was 2 weeks ago and no response! The contract included special financing for 18 months and was told the monthly payment would be $357/month. Received payment notice from bank and is $679/mo, almost double what was quoted. I called the 800 number for ErieHome and lady took info and said it would be sent to the local office. Of course, again no response. I emailed the sales person 3 days ago with all the information above and no response I calculate that I was overcharged at least 10.26% and expect a refund plus extra for all the time I have spent trying to get even one person from ErieHome to respond. I am satisfied with materials and installation crew, but very unhappy with being overcharged and lack of response by the company.

  

  Business Response

  Date: 02/27/2024

  Erie Home apologizes for any inconvenience this may have caused. Erie Home called the customer and spoke at lengths on Saturday 2/24 and have came to an agreement.