Reviews
This profile includes reviews for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 607 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review frommelissa K
Date: 10/16/2024
5 starsThank you customer service! I had forgot to type in my code to get free shipping. I called them and they were happy to make up for my mistake. It took about $20 off the price!!Review fromJerri P
Date: 10/15/2024
5 starsExcellent company to do business with. I have been pleased with all merchandise purchased. On the rare occasion when there is a problem with an item, they are terrific and have a great attitude about getting it taken care of with no hassles at all.Review fromAt H
Date: 10/09/2024
5 starsFast order processing, fast delivery, very responsive to inquiries. Excellent customer service!Review fromJoann T
Date: 10/07/2024
5 starsJoann T
Date: 10/07/2024
I'm impressed. They accidentally sent the wrong quilt. I was on a time schedule and I was very worried. I emailed Black Forest customer service and got a response in a very timely manner. Told them what happened. ******** was on it. She let me know a couple times through the day what was going on. By the next morning they had the correct one in the mail to me. I got it the next day and sent their's back to them. I'll be doing business with them again soon. HEY, EVERYONE MAKES MISTAKES??
Black Forest Decor, LLC
Date: 10/08/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDon S
Date: 10/04/2024
5 starsDon S
Date: 10/04/2024
I purchased a pillow cover from BLACK FOREST DECOR. The zipper locked up and I could not get it to work. I called their customer service and was surprised with how helpful and present they were to work with. They have sent me a new cover at no cost. The kind of service you expect from a triple A company.Black Forest Decor, LLC
Date: 10/08/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromKarla B
Date: 10/03/2024
5 starsKarla B
Date: 10/03/2024
Today I received an adorable lamp but the lamp shade was badly damaged. I thought oh no lets try customer service. I've been buying from ********************************************* for 5 years and this was my first experience with a shipment problem. I called, got a real person, ******** from the US no less. In minutes she had the situation solved and a new lamp shade is on the way. If only all customer service departments were so easy to reach and settle a problem. Love this company.Black Forest Decor, LLC
Date: 10/04/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromANDREW S
Date: 10/03/2024
5 starsANDREW S
Date: 10/03/2024
New customer and first purchase. The statue I ordered showed up damaged (not their fault). They immediately handled my claim and sent a new item out for delivery within 1 day of notifying them at no additional cost! Top notch service! I will be shopping here again for sure! Thank you!Black Forest Decor, LLC
Date: 10/04/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromKelly R
Date: 10/02/2024
1 starKelly R
Date: 10/02/2024
I am extremely disappointed in the quality of the items I received from Black Forest Decor. You'd think, for the amount they charge for these items, you'd be getting better quality. Both the quilt and the snowshoe decor I received look like garbage from *******. The wood that the snowshoes are made of is flimsy and there's a chunk of what looks like black faux fur stuck to a spot that was glued. The quilt doesn't look as bright and pretty as it does on the website. It looks dingy and old. I left my reviews for these items directly on their site but they aren't showing. It appears as though they filter out anything less than 5-star reviews on their site. Their customer service hasn't reached out to me about my dissatisfaction with these items either. I absolutely feel like I got scammed. I will NEVER shop or recommend this store again.Black Forest Decor, LLC
Date: 10/03/2024
Hi *****,My apologies for your disappointment in your order. I have our **************** Manager reaching out to you to resolve this issue. We look forward to making this right!Thanks,****Review fromMeagan S
Date: 10/02/2024
5 starsMeagan S
Date: 10/02/2024
I love ALL the products that Black Forest Decor offers and have purchased many items to enhance the decor of our cabin this past year (waste paper basket, tissue holder, paper towel holder, sign, couch cover, etc.). More than their products however, I appreciate the above and beyond customer service their team provides. I recently desired to modify an order, which I was unable to do online. I ended up sending an email and their customer service **** personally called me back and assisted me in meeting my needs. I will be a repeat customer not only for the quality and variety of products they offer but also for the great customer service they provide. Thank you!Black Forest Decor, LLC
Date: 10/03/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromJeffrey G
Date: 10/02/2024
5 starsJeffrey G
Date: 10/02/2024
Have been purchasing from Black Forest for years. Top notch. Great products and great service.Black Forest Decor, LLC
Date: 10/03/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.