Reviews
This profile includes reviews for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 605 Customer Reviews
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Review fromDennis B
Date: 10/22/2024
5 starsDennis B
Date: 10/22/2024
I forgot to enter the free shipping code at checkout so I called customer service. They were very accommodating and reversed the shipping charge immediately. Very pleasant to do business with.
Black Forest Decor, LLC
Date: 10/23/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDebra M
Date: 10/22/2024
5 starsDebra M
Date: 10/22/2024
My go to! Excellent customer service. I've never been disappointed with their product. I get so many comments on my decor.Black Forest Decor, LLC
Date: 10/23/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromAllen P
Date: 10/20/2024
5 starsAllen P
Date: 10/20/2024
I had to contact Black Forest Decor about a defective lampshade on a recent product purchased. They were very quick to answer my question and replace the lampshade. I am very pleased with the Black Forest Decor *****************Black Forest Decor, LLC
Date: 10/22/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review frommelissa K
Date: 10/16/2024
5 starsThank you customer service! I had forgot to type in my code to get free shipping. I called them and they were happy to make up for my mistake. It took about $20 off the price!!Review fromJerri P
Date: 10/15/2024
5 starsExcellent company to do business with. I have been pleased with all merchandise purchased. On the rare occasion when there is a problem with an item, they are terrific and have a great attitude about getting it taken care of with no hassles at all.Review fromAt H
Date: 10/09/2024
5 starsFast order processing, fast delivery, very responsive to inquiries. Excellent customer service!Review fromJoann T
Date: 10/07/2024
5 starsJoann T
Date: 10/07/2024
I'm impressed. They accidentally sent the wrong quilt. I was on a time schedule and I was very worried. I emailed Black Forest customer service and got a response in a very timely manner. Told them what happened. ******** was on it. She let me know a couple times through the day what was going on. By the next morning they had the correct one in the mail to me. I got it the next day and sent their's back to them. I'll be doing business with them again soon. HEY, EVERYONE MAKES MISTAKES??Black Forest Decor, LLC
Date: 10/08/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDon S
Date: 10/04/2024
5 starsDon S
Date: 10/04/2024
I purchased a pillow cover from BLACK FOREST DECOR. The zipper locked up and I could not get it to work. I called their customer service and was surprised with how helpful and present they were to work with. They have sent me a new cover at no cost. The kind of service you expect from a triple A company.Black Forest Decor, LLC
Date: 10/08/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromKarla B
Date: 10/03/2024
5 starsKarla B
Date: 10/03/2024
Today I received an adorable lamp but the lamp shade was badly damaged. I thought oh no lets try customer service. I've been buying from ********************************************* for 5 years and this was my first experience with a shipment problem. I called, got a real person, ******** from the US no less. In minutes she had the situation solved and a new lamp shade is on the way. If only all customer service departments were so easy to reach and settle a problem. Love this company.Black Forest Decor, LLC
Date: 10/04/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromANDREW S
Date: 10/03/2024
5 starsANDREW S
Date: 10/03/2024
New customer and first purchase. The statue I ordered showed up damaged (not their fault). They immediately handled my claim and sent a new item out for delivery within 1 day of notifying them at no additional cost! Top notch service! I will be shopping here again for sure! Thank you!Black Forest Decor, LLC
Date: 10/04/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
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