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Business Profile

Online Retailer

Black Forest Decor, LLC

Reviews

This profile includes reviews for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Black Forest Decor, LLC has 2 locations, listed below.

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    Customer Review Ratings

    4.93/5 stars

    Average of 606 Customer Reviews

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    Review Details

    • Review fromDennis B

      Date: 10/22/2024

      5 stars

      Dennis B

      Date: 10/22/2024

      I forgot to enter the free shipping code at checkout so I called customer service. They were very accommodating and reversed the shipping charge immediately. Very pleasant to do business with.

      Black Forest Decor, LLC

      Date: 10/23/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review fromDebra M

      Date: 10/22/2024

      5 stars

      Debra M

      Date: 10/22/2024

      My go to! Excellent customer service. I've never been disappointed with their product. I get so many comments on my decor.

      Black Forest Decor, LLC

      Date: 10/23/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review fromAllen P

      Date: 10/20/2024

      5 stars

      Allen P

      Date: 10/20/2024

      I had to contact Black Forest Decor about a defective lampshade on a recent product purchased. They were very quick to answer my question and replace the lampshade. I am very pleased with the Black Forest Decor *****************

      Black Forest Decor, LLC

      Date: 10/22/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review frommelissa K

      Date: 10/16/2024

      5 stars
      Thank you customer service! I had forgot to type in my code to get free shipping. I called them and they were happy to make up for my mistake. It took about $20 off the price!!
    • Review fromJerri P

      Date: 10/15/2024

      5 stars
      Excellent company to do business with. I have been pleased with all merchandise purchased. On the rare occasion when there is a problem with an item, they are terrific and have a great attitude about getting it taken care of with no hassles at all.
    • Review fromAt H

      Date: 10/09/2024

      5 stars
      Fast order processing, fast delivery, very responsive to inquiries. Excellent customer service!
    • Review fromJoann T

      Date: 10/07/2024

      5 stars

      Joann T

      Date: 10/07/2024

      I'm impressed. They accidentally sent the wrong quilt. I was on a time schedule and I was very worried. I emailed Black Forest customer service and got a response in a very timely manner. Told them what happened. ******** was on it. She let me know a couple times through the day what was going on. By the next morning they had the correct one in the mail to me. I got it the next day and sent their's back to them. I'll be doing business with them again soon. HEY, EVERYONE MAKES MISTAKES??

      Black Forest Decor, LLC

      Date: 10/08/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review fromDon S

      Date: 10/04/2024

      5 stars

      Don S

      Date: 10/04/2024

      I purchased a pillow cover from BLACK FOREST DECOR. The zipper locked up and I could not get it to work. I called their customer service and was surprised with how helpful and present they were to work with. They have sent me a new cover at no cost. The kind of service you expect from a triple A company.

      Black Forest Decor, LLC

      Date: 10/08/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review fromKarla B

      Date: 10/03/2024

      5 stars

      Karla B

      Date: 10/03/2024

      Today I received an adorable lamp but the lamp shade was badly damaged. I thought oh no lets try customer service. I've been buying from ********************************************* for 5 years and this was my first experience with a shipment problem. I called, got a real person, ******** from the US no less. In minutes she had the situation solved and a new lamp shade is on the way. If only all customer service departments were so easy to reach and settle a problem. Love this company.

      Black Forest Decor, LLC

      Date: 10/04/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
    • Review fromANDREW S

      Date: 10/03/2024

      5 stars

      ANDREW S

      Date: 10/03/2024

      New customer and first purchase. The statue I ordered showed up damaged (not their fault). They immediately handled my claim and sent a new item out for delivery within 1 day of notifying them at no additional cost! Top notch service! I will be shopping here again for sure! Thank you!

      Black Forest Decor, LLC

      Date: 10/04/2024

      Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****

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