Reviews
This profile includes reviews for Black Forest Decor, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 610 Customer Reviews
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Review fromBert B
Date: 01/22/2025
5 starsBert B
Date: 01/22/2025
I received an order that was incorrect. Called ******** and she had everything corrected in less than 10 minutes! Incredible customer service and awesome business. Its why I keep coming back!
Black Forest Decor, LLC
Date: 01/27/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromSherry G
Date: 01/09/2025
5 starsSherry G
Date: 01/09/2025
I had a credit due me from years ago. I had the original emails. ***** and his supervisor were able to resurrect it from those emails. They were quick, responsive and professional. I cant thank them enough!Black Forest Decor, LLC
Date: 01/13/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromCindy B
Date: 01/08/2025
5 starsCindy B
Date: 01/08/2025
My issue was resolved quickly and **** was very helpful.Black Forest Decor, LLC
Date: 01/13/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromSonia H
Date: 01/03/2025
5 starsSonia H
Date: 01/03/2025
They are a GREAT company!!! I had a small issue with my order within 24 hrs I was contacted and the new item was reshipped the BEST costumer service !! Will definitely be purchasing more for them in the near future!!! Great products and prices !!! 10 10 definitely recommend!!!Black Forest Decor, LLC
Date: 01/06/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromCarolyn M
Date: 12/31/2024
5 starsCarolyn M
Date: 12/31/2024
I would recommend this business. Somehow only part of our order was shipped and they were very prompt and helpful in getting the rest of our order on its way. The product is somewhat fragile and the packaging was excellent in keeping it from being damaged.Black Forest Decor, LLC
Date: 01/02/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromScott S
Date: 12/31/2024
5 starsScott S
Date: 12/31/2024
I ordered a lamp that had a slight to minor defect and black forest went above and beyond what I expected! Most companies today don't give you this kind of service.. the lamp is beautiful and will definitely be purchasing more from them. Thank you againBlack Forest Decor, LLC
Date: 01/02/2025
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromDonna S
Date: 12/30/2024
5 starsDonna S
Date: 12/30/2024
***** ****** in customer service did a great job in helping me correct my address! Courtesy and kindness is what it is all about ! Thank youBlack Forest Decor, LLC
Date: 12/30/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromSusan b
Date: 12/27/2024
5 starsSusan b
Date: 12/27/2024
We had a GREAT experience with Black Forest. Our bunk beds were delivered and assembled and look terrific!! I would use this company again in a heartbeat. So easy to work with and responsive every time I had occasion to call them. Thank you so much!!Black Forest Decor, LLC
Date: 12/30/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromNancy B
Date: 12/27/2024
5 starsNancy B
Date: 12/27/2024
Ordered lamps for a Christmas gift early in order to take advantage of their free shipping promotion. However, I wasn't thinking ahead. According to their return policy I would not have been able to return them after Christmas if anything was damaged. Fortunately, I communicated my concerns with their customer's service **** and was assured they would accommodate me should the need arise. I'm happy to report that the lamps were in great condition and worked very well providing us with a much needed and safe addition to our family room. As a result of their special consideration toward my situation, I was able to relax for the entire holiday. My husband and I do like the continued quality we receive from Black Forest Decor and will continue to be a customer.Black Forest Decor, LLC
Date: 12/30/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****Review fromCarole G
Date: 12/26/2024
5 starsCarole G
Date: 12/26/2024
Black Forest Decor exceeded my expectations on a recent situation where I broke a lampshade of a lamp we purchased a few years ago. This was a few weeks before Christmas - a busy time I am sure for the company and for me. I called and asked if there was any chance they would be able to send me a replacement shade - not a whole new lamp. The customer service representative said she'd check with her supervisor, and within 24 hours, got back to me with the good news that they would be able to sell me a replacement shade for what I consider a very reasonable price. The representative did a great job in handling this special non-standard request. The shade was then shipped in 3-5 business days, and I received it within a week.Great service, personable and efficient staff.Black Forest Decor, LLC
Date: 12/30/2024
Hi! Thank you so much for your wonderful feedback and we're happy to have exceeded your expectations. Thanks, ****
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