Cable Installation
Vyve Broadband, LLCHeadquarters
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Reviews
This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 86 Customer Reviews
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Review fromJoseph A
Date: 11/29/2023
1 starJoseph A
Date: 11/29/2023
Scam artist. Returned our equipment they said nothing but tried to charge us for not returning it until we got to claims then they claimed they have it damaged and made us pay $150 for damaged equipment complete scam of a company avoid at all costsVyve Broadband, LLC
Date: 12/05/2023
Hello,
Thank you for your feedback. On 12/4 a support member reached out to you regarding your billing concerns. We addressed the charges in question were due to the equipment. Once your payment has been received this will reflect on your remaining balance.Thank you for the opportunity to resolve your concerns.
Vyve BroadbandReview fromNicholas W
Date: 11/14/2023
1 starNicholas W
Date: 11/14/2023
After initially claiming they could service my house, they had a crew "survey" they area and made the determination that they were unwilling to spend money expand their infrastructure to just 10ft across the road or use the utility line and pole that runs through my backyard, and did not bother to communicate this to me the day of said survey, even though I was home. They closed my account without warning and I had to call several days later to find out why they hadn't done any work and why my deposit was not returned. Its very apparent that they're unwilling service new customers with all but the bare minimum of effort and don't ******************* when something on their end is faulty.Vyve Broadband, LLC
Date: 11/17/2023
Thank you for bringing this to our attention. We sincerely apologize for any frustrations these issues caused. We escalated your concerns to our Technical Operations Manager to review further and will following up with any updates regarding serviceability. At this time, your install payment has been refunded. We appreciate the opportunity to work towards a resolution with you.
Thank you,
Vyve BroadbandReview fromTony B
Date: 10/24/2023
5 starsTony B
Date: 10/24/2023
To Whom It May ************ is not a complain about our local ************. Office. It is about Vyve Broadband, LLC Headquarters and their business practices.We have been an existing Northland Broadband/Cable Internet customer for years before ********************** took over in the ************. My **** started at $19.99, and rose to $29.99, $39.99 and $49.99 monthly after many years. Never had problem with servicing or billing, until Vyve Broadband has taken over and problems have begun.By bill in 2022 has been $49.99 for internet service and nothing else. Now Vyve Broadband is trying to charge me for Data. I have talked to many of their service agents and techs personal online and by cell phone ********** and none can explain to me how I am using Data. I get transferred from person to person and the run around on how they upgraded system and cable and is much better and so on. I tell them thats great, but I never gave you permission to charge me more money. Vyve should not charge existing Northland Broadband/Cable customers more money for anything, especially without my permission and honor my existing contract.I finally got frustrated, went to our local ********************* and the problem was fixed. My bill was back to original payment of $49.99 without data charges.About six months later, again the problem arises with data charges. The **************** seems to do what they want without warning or permission from customers about the extra charges. Looks like they, see if people react or say anything about it. They keep transferring over from person-to-person or the will call you back which they never do, without resolution.I have been paying my $49.99 bill as contracted by Northland Broadband/Cable. I will not pay their Data charges because not only they cannot explain to me how I am using Data, but also I never got warning or gave permission to do so.Sincerely **************Vyve Broadband, LLC
Date: 12/07/2023
Thank you for taking the time to write a review. We appreciate your feedback and would like to have the opportunity to investigate your concerns further. We attempted to follow up with you by phone and email regarding your concerns. Please reach out to us at ****************** or call ************* if needing further assistance. Regards, Vyve BroadbandReview fromJeannette C
Date: 10/03/2023
1 starPredatory Business Vyve Broadband preys on college students. They take their equipment back and still bill the students $150 for not returning it. We argued with them for months about the $150 bill for equipment that was returned; eventually, we had to pay the fee in order to avoid ruining my son's credit.Review fromjeremy T
Date: 10/03/2023
1 starjeremy T
Date: 10/03/2023
Worst internet ive ever had its ridiculous. Outages every other day and when its not out you get a quarter of the advertised speeds. Im going on 5 days now of of 20 download and less than 1 upload when the speeds are supposed to be 200 download and 30 upload and to top it off i get like 50 percent packet loss and i have to wait 6 more days until they can get a service tech out. its pathetic. Id give 0 stars if i could.Vyve Broadband, LLC
Date: 10/16/2023
We apologize for the inconvenience these issues have caused and are happy to work on a resolution for you. A support member spoke with you over the phone phone to discuss your internet services. Per our discussion we scheduled a service appointment to address your internet service concerns.
We appreciate the opportunity to work to resolve your service concerns,
Thank you for being a loyal Vyve Broadband Customer.Review fromBonnie V
Date: 10/02/2023
1 starBonnie V
Date: 10/02/2023
Worst internet service I have ever had. **************** is a joke. We had a tech out they ran all the tests said it was the main line and someone else had to come out. Supposedly the main line tech is coming to my house every day for the last week. No one has showed up. Now they have stopped returning our calls. Internet drops constantly. Its just ridiculous and sad. I will definitely not be recommending their service to anyone else.Vyve Broadband, LLC
Date: 10/10/2023
Thank you so much for taking the time to reach out. We apologize for the inconvenience you may be experiencing with your internet service. On 10/6/2023 our Field Operations were able to discuss your internet concerns. We are working to replace cable span in your area and will follow up once completed to ensure all concerns have been addressed.Thank you for allowing us to work towards a resolution for you. Regards,Vyve BroadbandReview fromMac S
Date: 09/27/2023
1 starMac S
Date: 09/27/2023
Ive had ****** outages in a month. Vyve broadband is the worst internet service I have ever had period. I do not recommend them to anyone ever.Vyve Broadband, LLC
Date: 10/03/2023
Thank you for taking the time to reach out to us. We attempted to follow up with you by email regarding your service concerns. We appreciate your feedback and would like to have the opportunity to investigate your concerns further. Please reach out to us at ****************** or call *************.Regards, Vyve BroadbandReview fromMichael H
Date: 09/25/2023
2 starsMichael H
Date: 09/25/2023
I've been a Vyve Broadband internet customer since April 2013. While service has improved in recent months, bandwidth and reliability remain an issue. I've complained frequently and service improves for a period of time then we start having problems again. I've contracted for Vyve 200 for which they advertise up to 200 Mbps down load and 30 Mbps up load. While the up load speed is consistently at ***** Mbps, down load speed is typically below 100 Mbps (current down load speed is 92 Mbps). It is my belief that Vyve should be providing what they advertise.Vyve Broadband, LLC
Date: 09/29/2023
Thank you for your feedback. We apologize for any frustrations this experience may have caused, this is not what we want for our customers.On 9/27/2023 our Support member was able to discuss your service issues and scheduled a service call for 9/29/2023. Your concerns were escalated to the Technical Operations Manager to review further. We will be following up with you by phone once the service call has been completed to ensure all service concerns have been addressed and resolved.Regards, Vyve BroadbandReview fromJames C
Date: 09/17/2023
1 starJames C
Date: 09/17/2023
Vyve is literally the worst internet we have ever had. We have internet outages multiple times a day it never works. It the only hi-speed internet on our area if thats what you want to call it. Have made calls in the past but they always say temporary outage in the area or nothing is wrong so have literally given up until another provider is in our are and hopefully they will push Vyve out. Wprst internet ever!!!!Vyve Broadband, LLC
Date: 10/04/2023
Thank you for bringing this to our attention, this is not the experience we want for our customers. Our support team has attempted to contact you regarding your service concerns. We have also escalated your issues to our Technical Operations Manager to investigate further. We will follow up to ensure all internet issues have been resolved. Thank you, Vyve BroadbandReview fromHattie W
Date: 08/21/2023
2 starsHattie W
Date: 08/21/2023
I really don't understand paying for service when every time I turn around the service is always out. It's always an outage and they never know what's the cause but they know how to charge you.Vyve Broadband, LLC
Date: 09/27/2023
We apologize for any frustrations. This is not the experience we want for our customers. The Technical Operations Manager for your area discussed your internet concerns 8/24/2023 and an adjustment was applied to your account. We appreciate your feedback and thank you for your loyalty. Regards, Vyve Broadband
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