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Business Profile

Cable Installation

Vyve Broadband, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vyve Broadband, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 86 Customer Reviews

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    Review Details

    • Denym B

      Date: 08/05/2023

      Denym B

      Date: 08/05/2023

      Every time we call on our internet they talk us into going to the next package up. I work from home and cant get through 1 day without the internet dropping off 5+ times every single day. I am a gamer and have now stopped gaming cause everything I do just lags. Im paying for the ************************************************************************** we needed to adjust the range. But yet they put I. The exact same thing cause Ive taken photos of the splitter and confirmed theyre just doing that to make you think theyre actually doing something. I was getting 15 mbps with our last provider and it worked better. Vyve will be losing business from my family if they can not get consistent. Worst customer service I have ever received

      Vyve Broadband, LLC

      Date: 08/07/2023

      Thank you for reaching out and providing your feedback. We apologize for this experience. On 8/5/23 a Support member was able to reach you by phone to discuss your concerns and adjusted your bill. 
      We appreciate you being a loyal customer providing us opportunity to work with you towards a resolution 

      Regards,
      Vyve Broadband

    • Lisa P

      Date: 07/29/2023

      Lisa P

      Date: 07/29/2023

      Worst customer service. Prices keep climbing. I don't have anything extra and I'm over $250 a month. Unstable TV viewing. They have a monopoly in this area. Sure do miss Northland cable.

      Vyve Broadband, LLC

      Date: 08/02/2023

      We appreciate your bringing your concerns to us. We spoke with you on 8/2 regarding your billing concerns and discussed options available. 

      Thank you for your loyalty.

      Regards,
      Vyve Broadband

    • Clint W

      Date: 07/26/2023

      Clint W

      Date: 07/26/2023

      Vyve is the worst internet provider I have ever seen, Ive been getting 3 mbps for 3 weeks and they wont do anything to fix it. I pay for 940 mbps not 3! Useless company.

      Vyve Broadband, LLC

      Date: 07/27/2023

      Thank you for your feedback. We apologize for this experience. This is not an experience we want for our customers. Our Support Member was able to follow up with you on 7/27/2023 to provide resolution to your concerns. On 7/31/2023 there is a technician scheduled to your home to investigate your internet concerns. Thank you for allowing us to work towards a resolution. Regards, Vyve Broadband

    • Lui R

      Date: 07/23/2023

      Lui R

      Date: 07/23/2023

      The nearest server for their west coast customers is in oklahoma. Super slow latency speed. Verizon home internet just moved into my town. It’s only a matter of time before this company shuts down or gets bought out. I’m hoping it gets bought out. HORRID COMPANY.

      Vyve Broadband, LLC

      Date: 07/26/2023

      Thank you for your feedback. We apologize for this experience. We attempted to follow up with you by email to provide a resolution but were not able to contact you. If you are needing further assistance, please call ************** or email ******************* Regards, Vyve Broadband

    • A. H

      Date: 07/07/2023

      A. H

      Date: 07/07/2023

      Just the worst. On a daily basis, my internet lost connection, which required time to reconnect. I work from home and was forced to stop working in the middle of my shift.

      Vyve Broadband, LLC

      Date: 07/11/2023

      We apologize for this experience and thank you for your feedback. We attempted to follow up with you by email to provide a resolution but were not able to contact you. If you are needing further assistance, please call ************** or email ****************** Regards,Vyve Broadband

    • William S

      Date: 07/04/2023

      William S

      Date: 07/04/2023

      I live in Coffee county in Douglas ** and this company is by far the worst internet provider Ive ever used. I dont know if they just have no idea what they are doing or just dont care. They cant even keep their service running for 1 month without an interruption. Maybe its because theyre the only broadband company in this are and theyre just doing the bare minimum. I would definitely switch to a different company if there was one here. My internet has been going down for days. *** already had it running like this once for almost an entire month of not working and they still charged me a full month. Their motto we dont care that your service doesnt work half the time but were still going to charge you full price each month. This company is a disgrace and something should be done to hold them accountable for their very very bad service. If you cant provide us customers with a product that will work, sell the company to someone who has the competence to do so. Needless to say Im highly disgusted with this company. DO BETTER!

      Vyve Broadband, LLC

      Date: 07/08/2023

      Thank you for your feedback. We apologize for this experience. This is not an experience we want for our customers. On 7/6/2023 a technician was at your home to investigate your internet concerns. Our Support member was able to follow up with you on 7/7/2023 to confirm service issues resolved. We also adjusted your billing.Thank you for allowing us to work towards a resolution. Regards, Vyve Broadband

    • Jolynn P

      Date: 06/18/2023

      Jolynn P

      Date: 06/18/2023

      Here it is Fathers Day and Vyve internet has been down ever since last night. We have called about it multiple times and it's 9:30 p.m. and its still not fixed. We had to spend all day/ night without t.v. on Fathers *** and I think they could of done a better job fixing the problem. Who knows when it will be fixed but I'm sure our bill won't be any cheaper even though we haven't had any internet or t.v.

      Vyve Broadband, LLC

      Date: 06/20/2023

      Thank you for your feedback. We apologize for this experience. On 6/19/2023 our Support member was able to contact you by phone to discuss your concerns. We confirmed your service was restored and adjusted your billing. 
      We appreciate the opportunity to work with you towards a resolution.

      Regards,
      Vyve Broadband

    • Joel H

      Date: 06/15/2023

      Joel H

      Date: 06/15/2023

      My bill used to be 60 something a month. It jumped to 90 something dollars a month. This is the worst internet service I have ever had. I would change, but guess what, nothing else in the area for internet. So Im stuck with this worthless internet. It goes off or down at least ***** times a day. The only thing I do is stream tv and I have to reload it all the time. I also have to re connect it. For 90 something a month you would think that I would have better service than this. I do not recommend

      Vyve Broadband, LLC

      Date: 06/22/2023

      Thank you for your feedback. We apologize for this experience. Our Support member was able to follow up with you on 6/21/2023 regarding your concerns. We escalated your concerns to our Technical Operations Manager to investigate. We will follow up with you once we have resolved your service issues and to address your billing concerns further. Thank you for your feedback!Regards,Vyve Broadband

    • Robert S

      Date: 06/07/2023

      Robert S

      Date: 06/07/2023

      Internet been off and on going on 3 days. This company not worth a damm.

      Vyve Broadband, LLC

      Date: 06/09/2023

      We apologize for any frustrations you may have with our service. We emailed you to follow up on your concerns. We appreciate your feedback and look forward to the opportunity to discuss these concerns with you. Thank you, Vyve Broadband

    • Elizabeth H

      Date: 06/07/2023

      Elizabeth H

      Date: 06/07/2023

      ************ is non-existent. Constant complaints of dropped signal. Interrupted service 4-6 times per day. Outrageous rates and can get ZERO support or assistance.

      Vyve Broadband, LLC

      Date: 06/09/2023

      We apologize for this experience and appreciate your feedback. We emailed you to address your concerns. We look forward to the opportunity to discuss these issues with you. Thank you, Vyve Broadband

    Vyve Broadband, LLC is NOT a BBB Accredited Business.

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