Reviews

This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vyve Broadband, LLC

  707 Saratoga St Shawnee, OK 74804-2761

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  Vyve Broadband, LLC

  1501 W Mississippi St Durant, OK 74701

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  Vyve Broadband

  40092 Hwy 49 Suite A Oakhurst, CA 93644

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  Vyve Broadband

  3213 Highway 25E, STE #1 Tazewell, TN 37879

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  Vyve Broadband, LLC

  258843 PO Box Oklahoma City, OK 73125

Review Details

• Review fromCarrie F

  Date: 06/05/2023

  1 star

  Carrie F

  Date: 06/05/2023

  C*** service, I told them so, they tried to upcharge me for a service plan on a rental router I've not touched since they were here, so I canceled. Now they refuse to stop billing me until I complete a phone exit review. I don't work for them, I returned the device, and I have an email stating they received my intent to cancel, but unless I call and ask nicely apparently they get to keep charging me? BBB involved, STEER CLEAR!

  Vyve Broadband, LLC

  Date: 06/07/2023

  Thank you for your feedback. We apologize for this experience as this is not what we want for our customers. We reviewed your account and cancelled your service. We sent a follow up email to advise you of credits applied and refund on your account. We appreciate the opportunity to work with you on a resolution. Regards,Vyve Broadband

• Review fromtc h

  Date: 05/26/2023

  1 star

  tc h

  Date: 05/26/2023

  We been with **** for about 7 years, a lot of disappointments during this time with you all.We finally was able to escape the poor service that you all offer in may of this year.We cancelled may 3rd, and you all still want ** to pay for a service that we don't even have until may 24Th. I realize that the lack of service this month should be close to the normal that I've paid for these past 7 years but this time it is way to ridiculous.The rude Rep that I spoke to just basically said pay ** or pay collections. I tried to explain that I don't mind paying for the few days that I actually had the service but I never once agreed to pay for service beyond what I actually received, nor do you all have anything showing that I acknowledged such a terrible policy. I paid my bills on time every month for 7 years and I consider myself a valuable customer, but I do not like being treated with all this disrespect and being robbed of my hard earned money.I told the your Reps on the day I cancelled and again today, that if they produce and show me something that shows my acknowledgement of this pitiful policy of punishment for wanting to have better service that I would pay.I was told that there is no such documents.Isn't that convenient? He did say that someone would call me back real soon, I've been waiting now for 4 hours, and no one calls..The money that your terrible service cost my wife in lost wages, due to frequent internet outages far more out weighs the cost that you all are trying to steal from me, considering that works from home. Too un dependable service for a working person!!!

  Vyve Broadband, LLC

  Date: 05/31/2023

  We appreciate your feedback and apologize for this experience. Our Support member was able to discuss your billing concerns over the phone. We reviewed your account and applied credits. Thank you for allowing us to work towards a resolution.
  Regards,
  Vyve Broadband

• Review fromDylan B

  Date: 05/09/2023

  1 star

  Dylan B

  Date: 05/09/2023

  This service has been garbage. I dropped a solid bill on this company only for them to squat on it for 4 months. They have not contacted me at all. And every time I've contacted them they have done nothing but give me the run around. This is just for a simple install that probably "shouldn't take "more than an hour". It's a wonder this place has business.

  Vyve Broadband, LLC

  Date: 05/12/2023

  We apologize for this experience. Our Support member was able to follow up with you regarding your concerns. We have escalated this to our Technical Operations Manager to investigate. We will follow up with you once a timeline for installation is established. Thank you for your feedback! Regards,Vyve Broadband

  Vyve Broadband, LLC

  Date: 05/12/2023

  We apologize for this experience. Our Support member was able to follow up with you regarding your concerns. We have escalated this to our Technical Operations Manager to investigate. We will follow up with you once a timeline for installation is established. Thank you for your feedback! Regards,Vyve Broadband

• Review fromStephanie g

  Date: 04/25/2023

  1 star

  Stephanie g

  Date: 04/25/2023

  Vyve is ridiculous. Service and customer service is HORRIBLE!!! Never works, when you call customer service all they want to do is send out a tech. I wish my town had more than one internet provider.

  Vyve Broadband, LLC

  Date: 05/02/2023

  We appreciate your feedback and apologize for any frustrations this may be causing you. This is not the experience we want for our customers. We have escalated your concerns to our Technical Operations Manager to investigate further. A work order is scheduled for this to be looked into 5/5/2023. We will follow up to ensure all internet issues have been resolved.Thank you,Vyve Broadband

• Review fromXiaoling C

  Date: 04/21/2023

  1 star

  Xiaoling C

  Date: 04/21/2023

  Worst internet company ever. Vyve cuts on and off my internet everyday day and I have to call them more that 15 times a month! Its been 5 days since used my laptop for school work. Do NOT EVER expect good internet quality. I payed $75 a month for my bill and the internet still cant even perform simple tasks like watching ******** I wrote this review while waiting for my call to be answered on the waitlist.

  Vyve Broadband, LLC

  Date: 05/02/2023

  We apologize for this experience and appreciate your feedback. We have emailed you to address your concerns. We look forward to the opportunity to discuss these issues with you. Thank you, Vyve Broadband

• Review fromJohn T

  Date: 04/19/2023

  1 star

  John T

  Date: 04/19/2023

  Negative star (if possible). I NEED my internet to work in order for me to work. For the past week it has been going off and on about every 5 minutes. I pay for 1 gig. My speed however? It ranges from . (yes a decimal) 5, as in 0.5 1/2 a **** to 500 megs, and EVERYWHERE in between. It does take on the former rather than the latter speed wise. I did 30 tests at random times, and got an average of ****. So a total of **** out of a possible ****. I get the whole "reset equipment" speech, and yet nothing happens. The "service" remains the same quality that I would expect from a half baked company who wants to me to give them my money, meanwhile not provide appropriate service for what I'm paying. Now to the fun part. I am now on suspension from my job b/c I am unable to get anything done due to their "service". I get a very nice hourly compensation. Are you going to reimburse me there for lost wages b/c you guy can't figure out how the heck to run fiber through my town? Or even better, you guys insulate the heck out of the ped during winter to keep your stuff from freezing. Then no one takes it off for summer to keep it cool, so now your equipment is overheating.I spoke to your tech while he was there, you idiots actually had wires FUSED AND MELTED because no one took off the insulation and it melted said wires. Great job. IF you can get their service to work for you it's okay at best. I'd rather go with ******** or someone else, I refuse Century Link, so the only option is Vyve. I DO NOT recommend this company to anyone who might come here for service. Thank you Vyve for my suspension. Your legal team had better pray that I don't catch wind of a class action for fraud. I have some very damning evidence to bring against your company.

  Vyve Broadband, LLC

  Date: 05/02/2023

  We appreciate your feedback and apologize for this experience. We attempted to reach out to discuss your concerns on 4/29/2023 and 5/1/2023. An email was sent to follow up to ensure these concerns have been resolved. If needing further assistance, please email ****************** or call **************. Regards,Vyve Broadband

  Vyve Broadband, LLC

  Date: 05/02/2023

  We appreciate your feedback and apologize for this experience. We attempted to reach out to discuss your concerns on 4/29/2023 and 5/1/2023. An email was sent to follow up to ensure these concerns have been resolved. If needing further assistance, please email ****************** or call **************. Regards,Vyve Broadband

• Review fromIvory T

  Date: 04/17/2023

  1 star

  Ivory T

  Date: 04/17/2023

  I would advise anyone considering this company to look in a different direction immediately. Please someone get in contact with whoever is in charge over at Vyve because dealing this company has been the absolute worse. They are taking money for services that cuts off and on EVERYDAY. That is not an exaggeration. From the poor customer service to the horrible internet service. I’ve submitted a complaint multiple times & nothing happens. There is only one other option for internet in the area and the price for that is astronomical and you can’t even get that in certain areas. When I moved in they installed a broken box covered in roach droppings! & was threatened with fees I’d have to pay! When I was given a disgusting broken box. I’ve worked all I’ve the US and this is by far the worse service provider I’ve ever encountered.
  
  
  
  
  

  Vyve Broadband, LLC

  Date: 04/19/2023

  We appreciate your feedback. This is not the experience we want for our customers and apologize for any frustrations this may have caused. On April 19, 2023 our Support member was able to speak to you regarding your concerns. We offered to schedule a technician to investigate any service issues you may be experiencing. You may call us at ************** or email ****************** if needing additional assistance. Regards, Vyve Broadband

• Review fromHunter R

  Date: 03/31/2023

  1 star

  Hunter R

  Date: 03/31/2023

  The internet connection could be spectacular, but I wouldnt know as my install date has been moved 6 times since I made my deposit. Theyll be there tomorrow between 8am and 10am. They never show up. I wouldnt suggest anyone ever do business with vyve. The customer service reps are very nice, so Ill give them that. My family and I cant keep wasting our time on vyve to come out and perform a simple install.

  Vyve Broadband, LLC

  Date: 04/04/2023

  We thank you for your feedback and apologize for this experience. This is not what we want for our customers. On March 31st a technician came out to your home to install the internet service. On April 3rd, 2023 our Technical Operations Manager contacted you to discuss your concerns with the installation timeline and ensured all of your concerns were resolved. We appreciate the opportunity to work on a resolution with you.Regards,Vyve Broadband

• Review fromB T A

  Date: 03/16/2023

  1 star

  B T A

  Date: 03/16/2023

  Vyve made an error in posting the return date of my equipment. Now they are charging an extra full month of service instead of giving me a partial refund for the final full month I paid. They are refusing to correct the error and are continuing to bill another month of service . They claim I terminated the service Dec 28, but that is not possible since I was out of town for Christmas.

  Vyve Broadband, LLC

  Date: 03/24/2023

  We appreciate your feedback and apologize for this experience. On March 24, 2023 our Support member was able to discuss your billing concerns over the phone. You may call us at ************** or email ****************** if needing additional assistance. Regards, Vyve Broadband

• Review fromMike G

  Date: 03/15/2023

  1 star

  Mike G

  Date: 03/15/2023

  I am including a screenshot of my current speed. It is 35.6Mbps, nowhere near 200Mbps. Also my bill keeps going up and up. Whats going on here?Dear Valued Customer,Who are you kidding? I dont feel valued. A dissatisfied customer.

  Vyve Broadband, LLC

  Date: 03/17/2023

  We appreciate your feedback. This is not the experience we want for our customers and apologize for any frustrations this may have caused. Our Support member reached out by phone to discuss your internet and billing concerns on March 16th. A technician is scheduled to look into your internet concerns further. We will follow up once completed to ensure all of your concerns have been resolved. Thank you for allowing us to work towards a resolution with you.Regards, Vyve Broadband