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Business Profile

Cable Installation

Vyve Broadband, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Vyve Broadband, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vyve Broadband, LLC has 7 locations, listed below.

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    Customer Review Ratings

    1.2

    Average of 86 Customer Reviews

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    Review Details

    • Stephen H

      Date: 02/21/2023

      Stephen H

      Date: 02/21/2023

      Sell u a service for 60$ turns out 181. F*** That. Y'all's equipment in yard

      Vyve Broadband, LLC

      Date: 03/07/2023

      We apologize for any frustrations you have been experiencing. On March 4, 2023 our Support member was able to review your account. We have applied credit to your account and appreciate the opportunity to address your concerns. We thank you for your feedback. Regards, Vyve Broadband

    • Bryan M

      Date: 02/20/2023

      Bryan M

      Date: 02/20/2023

      I would give negative stars if I could! Called because service was lagging very bad. Requested that I should update service to new 1 gig plan for only $1. Tech came out and installed all new equipment. Few minutes after he left internet was dropping out. Has been terrible for 2 weeks now. paying for 1 gig and was running between 0-37 mbps all weekend. Customer service is a joke with this company. Tried to chat with “Nancy” yesterday only for her to disappear 5 minutes into the chat. No response today. What a garbage company! Definitely do NOT recommend to anyone.




      Vyve Broadband, LLC

      Date: 02/28/2023

      We appreciate your feedback. This is not the experience we want for our customers and apologize for any frustrations this may have caused. Our Support member attempted to reach you by phone on February 22nd and 28th to discuss your customer experience and service concerns. We have sent an email to you regarding your concerns so that we may work towards a resolution. You may call us at ************** or email ****************** if needing further assistance. Regards, Vyve Broadband

    • Joseph Bradford

      Date: 02/14/2023

      Joseph Bradford

      Date: 02/14/2023

      BAIT AND SWITCH TATICS STAY AWAY! Wish there was a negative star rating. On the phone with Vyve and they have tried to sell me on their nickel and dime fees they add every few months. They are charging $10 more for "Unlimited Data" which is what I had already on my service. Then they have me on hold as a "cool off period" to calm me down before I talk to their managers. I don't expect any help on this at all. But this is a BAIT AND SWITCH tactic and is not allowed by state law. The state attorney General and the BBB should be aware of Vyve's business practices. Also Ronde was unavailable to talk and Carlos did not stay on the phone with me and hung up. Contact information was not given but I did get this information below about the people I talked with. Carlos********. They clam no direct phone line. Supervisors Ronde (@vyvebb.com). President **** ** ************

      Vyve Broadband, LLC

      Date: 02/17/2023

      We apologize for your experience and appreciate your feedback. Our February 14, 2023 you were able to speak to a supervisor regarding your concerns. Our Support member attempted to reach you by phone on February 17, 2023 to ensure all of your concerns have been addressed. If we can assist you with any additional assistance please call ************** or email ******************* Thank you for giving us the opportunity to work towards a resolution. Regards, Vyve Broadband

      Vyve Broadband, LLC

      Date: 03/01/2023

      Thank you for your feedback, we apologize for this experience. This is not what we want for our customers. We further reviewed your interaction with our representatives and followed up with our customer experience leadership. We appreciate you bring your concerns to our attention. Regards, Vyve Broadband

    • Stephen A

      Date: 02/13/2023

      Stephen A

      Date: 02/13/2023

      My DVR service has been intermittent for months. I just spent a week trying to get things fixed, with 3 service calls. I have been told that the DVR units are old and often non-functional, and to wait several months for a new one. I was told that a temporary cable line was run to my house years ago and never upgraded. And when I asked for a credit for a full week without service, for which I pay $154 a month plus $20.48 for the DVR boxes, I was told I could get a $9 credit. So bad equipment, poor service, and a rip-off the customer attitude.




      Vyve Broadband, LLC

      Date: 02/16/2023

      We appreciate your feedback. This is not the experience we want for our customers and apologize for any frustrations this may have caused. Our Support member attempted to reach you by phone on February 15th and 16th to discuss your cable concerns and request for credit. We will review your account in detail and apply service credits for all days your service was interrupted. You may call us at ************** or email ****************** if needing further assistance. We appreciate the opportunity to work towards a resolution. Regards, Vyve Broadband

    • Bruce F

      Date: 02/12/2023

      Bruce F

      Date: 02/12/2023

      Ice storm took out my internet 13 days ago, Ive sent 5 communications including a phone call, NOTHING!!! They cant tell me IF anyone is coming, WHEN anyone is coming!!!NOTHING!!! They wont give me a time frame or ANY information about my area!!!! They SUCK!!!!!!!! Im done!!!!! I hate them!

      Vyve Broadband, LLC

      Date: 02/15/2023

      We thank you for your feedback and apologize for this experience. On February 14, 2023 our Support member attempted to contact you by phone. We have escalated your internet concerns to our Technical Operations Manager to investigate further and will review your account for service credits. You may call us at ************** or email ******************* We appreciate the opportunity to work towards a resolution. Regards, Vyve Broadband

    • Ray R

      Date: 01/13/2023

      Ray R

      Date: 01/13/2023

      If you go to a car dealer and purchase a top of the line car and after a few weeks you have to call the dealer to get service scheduled. Then here comes the big hit as you are told service is scheduled 7 days from the day you call. Sounds like Vyve to me. Over and over you loose internet and tv service for several days. The download speed is rarely up to par.

      Vyve Broadband, LLC

      Date: 01/20/2023

      Thank you for your feedback, On January 19th, our Support member contacted you by phone to go over your concerns and verified you are no longer experiencing any issues. If you have any further questions please call us at ************* or email ******************** Regards, Vyve Broadband

    • Tina S

      Date: 01/06/2023

      Tina S

      Date: 01/06/2023

      My cable bill has gone up every single month for the last 3 months ,and my cable went in & out every 5 minutes for a week , then after the tech came out which was supposed to be free they charged me $50 .00 when I called they said it was a mistake and they'd remove it from bill but they didn't

      Vyve Broadband, LLC

      Date: 01/11/2023

      Thank you for your feedback and apologize for this experience. On 1/7/2023 and 1/9/2023, a support member attempted to contact you by phone and we sent an email regarding resolution on 1/11/2023. You may call us at ************* or email ******************* We appreciate the opportunity to resolve your concerns. Thank you for your loyalty, Vyve Broadband

    • Chase M

      Date: 12/26/2022

      Chase M

      Date: 12/26/2022

      Every listed price doesn't include 25/35/55 hidden fees. They advertise for 500 mbs down for just *****. Then add 25$ of fees so it's ******. I use my own equipment, all which is capable for the speeds I desire. They tried to tell me i needed their equipment for the speed I wanted. The specs of my equipment triple the speed I pay for.

      Vyve Broadband, LLC

      Date: 12/27/2022

      Thank you for your feedback. We apologize for any frustrations this may have caused you. Our Support member was able to contact you and discuss your billing concerns. We appreciate the opportunity to work with you on a resolution. Thank you, Vyve Broadband

    • Burney A

      Date: 12/24/2022

      Burney A

      Date: 12/24/2022

      The quality of service I have had since 9/20/22 is terrible. I have the 1 gig plan which is supposed to be 50mb up. I have not had anything close to 50 up since September. I get 100-300mb down and 3-10 up. Nowhere near what I pay for. There has been 5 techs out and all have said the same thing. Maintenance issue on Vyve side we are working on it. No issues found with the lines in the home. Dobson Fiber can't get here soon enough for me. I have had it over 100.00 a month for terrible service.

      Vyve Broadband, LLC

      Date: 12/27/2022

      We apologize for any frustration with our service. This is not the experience we want for our customers. Our Support member was able to contact you to set up a service call. We will follow up with you to confirm a resolution.Thank you, Vyve Broadband

    • D. M.

      Date: 12/14/2022

      D. M.

      Date: 12/14/2022

      The first month everything was good. Even after upgrading. Always loosing connections. Almost every zoom meeting i was in lost connection. I am leaving them this month.

      Vyve Broadband, LLC

      Date: 12/17/2022

      We apologize for the frustrations with our service. This is not the experience we want for our customers. A member of our Support team was able to speak to you regarding your concerns and escalated this to be investigated further. We appreciate your feedback and thank you for your time. Regards, Vyve Broadband

      Vyve Broadband, LLC

      Date: 12/19/2022

      Thank you for your feedback. On 12/16 a Support team member had reached out to you and escalated your concers to our Technical Operations Manager to investigate further. We appreciate you and thank you for your time. Regards, Vyve Broadband

    Vyve Broadband, LLC is NOT a BBB Accredited Business.

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