Complaints

This profile includes complaints for Bench Craft Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bench Craft Company

  7216 SW Durham Rd Portland, OR 97224-7594

  
• 

  Bench Craft Company

  16600 SW 72nd Ave Bldg 10 Portland, OR 97224

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told that they were looking for ads for a local golf course. We agreed to place an ad. They let us know that they would mail out the cards prior to the golf course receiving them. The golf course is in full swing, our advertisements are no where on their cards. The golf course has never heard of these people and say they do not work with them. I never received any of the cards showing the advertisements they promised. The people I speak to on the phone are rude, dont answer my questions and hang up on me. I have still seen nothing from them. They need to be shut down they are scamming millions of companies with their lies.

  

  Business Response

  Date: 05/11/2023

  We have contacted this customer in order to address her concerns. Attached to this response is the *** tracking information for the bulk shipment of course guides that were sent directly to the golf course and a scanned image of the customers advertisement included in the publication. We have contacted the General Manager at the golf course and have confirmed delivery of the shipment as well as our relationship with the course for the last 15 years.  We can only assume ************************ spoke to a random person at the golf course that is not aware of who the golf course management team contracts for their printing needs. This information was also sent directly to ************************. It is unfortunate that someone would state on a public forum that a business is "scamming millions of companies". We forgive ************************ for her egregious and erroneous statement. We consider this complaint closed.

  Customer Answer

  Date: 05/11/2023

   
  Complaint: 20045090
  
  I am rejecting this response because: Please reach out to me regarding ************************ egregious and erroneous response via telephone. My other concern for all those reading this, is please respond only by e-mail as the nature of his response via telephone is not one, I would assume he, would want publicly shared with the response to my claim. Please get everything, including his behavior recorded or in writing if you need to make a claim against this company. 
  
  Sincerely,
  
  ****** W

  

  Business Response

  Date: 05/15/2023

  As per our previous response, we have confirmed delivery of this customer's advertisement to the host golf course. In our previous response we included scanned images of **************************** ad space and *** tracking with confirmation and a signature from the golf course. This information was sent via email directly to ************************. We have not received a response to the email or to our messages we left with the business. We appreciate the bbb closing this complaint as we have addressed **************************** concerns.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Bench Craft since March 2022. *********************** is my sales representative. During our sales call ****** promised me a 3 year deal with tee box and bench Ads for *******, ********* and ******* golf courses. In addition to this sale, I purchased tee box and bench ads at Lake ******, which came with a back cover ad at **************************************************. I know that some of the work has been completed, and some hasn't even though my purchase was more than a year ago. I have requested documentation confirming all of the ads I purchased but all I received is a one year receipt for ******* and copy of a course guide. My advice is to get everything in writing, along with dates on when the ads will be installed. I'm hoping that ****** has just been to busy to send over the documentation. Hopefully someone at Bench Craft with more time can confirm my purchases. Here is my Account# ***************.

  

  Business Response

  Date: 05/09/2023

  We have contacted this customer and have addressed his concerns. We consider this complaint closed.

  Customer Answer

  Date: 05/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by email by this company, trying to sell me advertisement on a single bench at a local golf course. I ended up agreeing and paid for a year long period. I never saw the bench at the course or any proof it had been done. I chalked it up as a foolish decision loss and didnt pursue it further. At the time for renewal for this year, I was contacted by the company through email again to which I responded with a decline. A day or so later, I received a text message from someone with a different name to which I responded with another decline. I continue to receive these email messages and phone texts offering me first chance to get the bench ad space. It is at a point that it is feeling like harassment. Ive blocked each of the numbers of the texts however they just use a different number. Ive made my decision clear. Shouldnt my no thank you be sufficient?

  

  Business Response

  Date: 05/03/2023

  We have contacted ************** regarding his claim that he never saw his bench advertisement at the host golf course. We asked if he had gone to the course or was assuming it had never been posted. ************** claimed that he went to the course and his ad was never placed. Attached to this response is a picture of his bench posted at the host golf course where it has been for months. We are unsure as to why he would author a complaint and state over the phone that his advertisement had never been completed. It our hope that people don't question anything else he has authored recently and that his statement was made out of frustration due to sales calls he was receiving. We do not have a record of ************** contacting our corporate office to request that we do not offer any further renewals of his ad. Had we received such a request we would have obliged immediately. Before our call with ************** ended abruptly he voiced his concern about the integrity of the bbb. It is not clear if he understands the accreditation process or if his business is accredited. We have made note in our system that ************** does not wish to be contacted about renewing his advertisement. We welcome a phone call if he needs any further assistance and wish him the best.

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory only because it states that they will leave me alone. This response from them tries to make it sound like I wanted a refund from the previous year since I personally did not physically see proof that the ad was created and in place anywhere. My only complaint is that they just kept bothering me about renewing after I told them no thank you. Why this company, that has been in business for 40 years as the young man on the telephone told me multiple times, will not respect its customers and listen to their wishes Ill not understand. The person who called me talked down to me, was condescending, rude, and unwilling to let me speak for most of the call. In fact he talked over me most of the call so all I could do at the end was to talk over him. Then, I finally relented and gave up by restating that I did not want further contact from them and to somehow notate it in their system, then said goodbye and ended the call.  The response messsge from them is another condescending attempt to vilify me for contacting the BBB to try to get them to stop contacting me.  How dare I complain I guess.  At the time of my contact with the BBB, there were 44 registered complaints by others showing for this organization.

  
  *****

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by **** a sales rep to sponsor a bench at a local gold course. I paid the amount she requested and my ad was never placed on the bench. After multiple attempts to rectify the situation ***** has stop communicating with me. I am requesting a full refund, as no services were EVER provided. I feel like this large corporate company is trying to take advantage of small businesses. Thank You in Advance, A Super Small Rural Business in *****

  

  Business Response

  Date: 04/27/2023

  We have contacted this customer and have addressed her concerns. We consider this complaint closed.

• Initial Complaint

  Date:04/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have asked this company to stop contacting us on multiple occasions, but they keep trying to get us to buy into their scam golf score card services. Once you mention BBB, all communication stops. Their website contact form doesn't work.

  

  Business Response

  Date: 04/14/2023

  It ** unfortunate that *********************** the *** and President of **************** would call a 40 year old company a scam on a public forum. This is extremely unprofessional and ignorant. Especially seeing as he has an A+ rating with the BBB and has been in business for 29 years. It is our assumption that he is normally much more rational in his business dealings and that emotion must have gotten the best of him. We understand that he would prefer not to receive sales calls. A phone call from him to our corporate office would have suffice to accomplish his request. Most business owners receive sales calls and understand it is a part of doing business. Our website contact form is functioning properly. We welcome a phone call from **************** so that we can find out which of his local golf courses we need to notate not to contact his business. We will adhere to his request and not contact him regarding this complaint. We consider the complaint closed.

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19936433
  
  I am rejecting this response because this business is completely disingenuous in their approach. Local golf courses do not contact them for services. Just read the laundry list of BBB complaints against them. I am personally offended by their dishonest approach. This is not emotion, it's fact.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec 2021, I purchased two $395 ads from Bench Craft Company for golf course flyers. They withdrew two payments of $395 in Dec 2021 and Jan 2022. In March, the *** **** called to make decisions about the flyer. They also sent me text message that this completed the processing and I would then be paid in full. I thought this was the 2nd payment of $395, but actually it was a 3rd payment of $395. They fraudulently withdrew a 3rd payment of $395 in April ********************************************************* the future (23/24). They conducted misleading practices of acting like they were completing the initial sale, but actually processed a third ad and charged me for it. In April 2022, they charged me for a third ad without my permission and passed it off as p*** of the prior sale. A few month later in 2022, I was contacted for further advertisements and I informed Bench Craft that I was no longer interested in running further ads with them.However, in April 2023, I received a text message that my card was being charged again. I called and had a very unpleasant conversation with their sales person "*********" who tried to tell me I had previously authorized more ads. In researching the prior payments, I realized they withdrew three payments instead of two and passed it of as p*** of the only approval I ever gave them in 2021 for a total of $790. I authorized $790 in advertisements and was charged $1185. I would like to be reimbursed for $395. I would also like them to remove my credit card information and to refrain from ever contacting me or trying to text approval for any type of advertising.This is company is regularly trying to defraud customers by using misleading sales tactics and processing payment by vague and misleading text messages. This company also provides insufficient and misleading documentation of advertisements.

  

  Business Response

  Date: 04/12/2023

  We have contacted ******************** and have addressed her concerns. We consider this complaint closed.

  Customer Answer

  Date: 04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were solicited by telephone by on 6/2322 *********************** to purchase print advertisement media for local golf courses. We were offered a special price package as follow:Hi *****,I'd love to have you be our featured sponsor out at Richland GC in ********, MD, as our "Keynote Sponsor" for the year. That Larger sized ad space normally sell for $2,500 but, since we'll already be putting together artwork for you and I wouldn't have to pay a sales rep a commission, I'd be willing to drop the price on that spot all the way down to our additional printing cost $2,370.As a thank you for helping me fill that Top spot at Richland GC, I would like to offer you the top sponsorship package at:Meadowbrook GC in **********, ** (normally $2,500)************** in *******, ** (normally $2,500)*********************** in ***********, ** (normally $2,500)*********** in ************ (normally $2,500)Ed "Porky" ***************** in ************** (normally $2,500)************** in **********, ** (normally $2,500) ALL completely FREE of charge. So just $2,370 for the large sponsorship at Richland GC and get the top sponsorship spot at Meadowbrook ********* Hills GC, Westminster Nati GC, Wetlands GC, Porky ************************* Hollow GC for FREE. Let me know what you think. I would love to work with you at all EIGHT courses this year.************************** Regional Sales Manager Cell: ************** Phone: ************** To date, we never received any of the printed material that this company allegedly created and distributed to the golf clubs in question. I have several voice mail and email promising on many occasions that the print jobs were going into production and that I would receive copies.Several golf clubs that we were allegedly advertising with had no idea what I was talking about when I contacted them directly for verification that they were in possession of the advertising materials.

  

  Business Response

  Date: 03/01/2023

  We have confirmed delivery of this customers advertisements at each of the golf courses. Physical copies were delivered to the customer via Fed Ex overnight. We consider this complaint closed.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19496549
  
  I am rejecting this response because:

  I just now finally received copies of all the advertising material for each golf club, something that I was promised multiple times from the sales rep for the past several months.

   

  It is now abundantly clear that I was not the sole industry-specific sponsor/ advertiser in each publication, something that I was promised as an inducement to gain my business. I would have never entered into the contract had I known that 6 out of 7 of the publications would contain multiple companies performing the same services as our firm.

   

  Its a waste to continue to commit resources to address this subject, so we now consider it closed.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They Charged me for marketing on the scorecard of my local golf course- ***********************- and my ad is nowhere to be found on the scorecard. I've emailed the person who sold me a number of time to no response and called in to the main line where they told me it's not their problem since they sent the scorecards to the golf course.

  

  Business Response

  Date: 02/22/2023

  We have made no less than 8 attempts by phone and email to contact ******************. We would like to address his concerns appropriately and ask that he contact us at his earliest convenience.

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking a $395 refund for ******** Service, LLC from Benchcraft Company of ********, ******. I am the Accountant for ********'s.August 22, 2022 - Benchcraft Company received by credit card, $395 from ****************, LLC, **************************************. Purchase was authorized by *******************************, Manager of ********'s; a towing and auto repair company. ******* was promised, in a telephone solicitation from Benchcraft - a "Scorecard" ad at the local *********************** (BTC) golf course in Lancaster, **. Despite numerous attempts, I could not get proof of the ad being published, or Scorecards being delivered to BTC by Benchcraft. ****** of Benchcraft is insisting that I should wait for BTC to confirm receipt of the Scorecards. I have already confirmed between emails and telephone conversations with *******************, 15 year Gold Professional of BTC - that he does not have the Scorecards. He did not even recognize the Dadswell name as an advertiser. It is not his responsibility to prove of disprove whether the ads were ever published. I trust that they were not - as he told me on February 3, 2023. He confirmed that Benchcraft supplies Scorecards with ads on them to BTC - for FREE. He understands the advertisers contracted by Benchcraft pay for the advertisements.Despite numerous attempts, I can not get ****** (No last name!) of Benchcraft to prove printing or delivery of the Scorecards. All I have "Proof" of - is an electronic email attachment of the proposed ad. There was no promise of how many Scorecards would be printed, when printed or delivered (common business practices). 'Proof" of *** tracking supplied - only showed that a 52lb package was delivered to Lancaster, **. No ship 'from or to' addresses, or payment to *** noted. I raised all issues with ******. His company - he should have supplied as I requested.Of note - I recovered two other payments to Benchcraft - which ****** DID refund to ********'s for "failure to deliver'" ads.

  

  Business Response

  Date: 02/10/2023

  We have taken the appropriate action regarding 2 transactions and purchases that were found to have been input in our system incorrectly on a golf course by the exact same name in a different state as a local course to ****************, LLC. We appreciate ****************** recognizing that the in the event of an error taking place, we fix the issue and have done so to her satisfaction. In the event that there is no error, we would hope the ****************** would understand why the action she is requesting now is not appropriate. Attached to this response is a scanned image of the scorecard printed in October of 2022 including the ad space for ****************, LLC. The print date is included on the scorecard for all to see. ****************** contacted *******************, 15 year golf professional to verify the scorecards had been received. ****************** stated that **************** didn't recognize ******** as an advertiser. With all of ******************** responsibilities at his golf course, it is not surprising that he does not have every advertiser memorized. The scorecard he referenced during the conversation with ****************** was from a previous shipment and did not include the ad space for Dadswell. This can be verified simply by checking the print date on the card he referenced. We have also attached with this response a detailed *** tracking sheet that includes the address of the golf course that the 52 pound box of scorecards were delivered to. The box contains **** printed scorecards with the Dadswell advertising space included. This is the first of multiple shipments that the course will receive over the life of ********'s 12 month ad time. We have contacted the host golf course and were told that **************** is on vacation until February 16th. This is also stated in the email correspondence between **************** and ****************** that is included in her complaint. Also included in ********************** complaint is an email that we stated very clearly that would gladly reimburse the payment she is asking for if we are unable to have **************** verify the receipt of the shipment of scorecards. By most accounts this would seem to be a reasonable and rational solution. Once **************** has returned from vacation he will open the most recent shipment and will help facilitate resolving ********************** concerns. It is unfortunate that she was not willing to exercise the patience required, given these specific circumstances, before submitting this complaint. We will fully satisfy ********************** concerns. We consider this erroneous complaint closed.

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19372764
  
  I am rejecting this response because:  As per the attached:

  I want:

  On a *** document - full Names and Addresses of Shipper and Receiver for the 52lb box delivered Nov 8, 2022 to Lancaster, **

  How many BTC Scorecards are to be printed for Dadswell's $395?

  How many shipments of BTC Scorecards will there be?

  How many BTC Scorecards are used in one season, April 15th-Oct 31st?

  What 12 month time frame is covered by Dadswell's $395 payment to Benchcraft?

  I want ONE "1" physical copy of the *********************** Scorecard with the ******** ad - delivered by mail or package service to me at ****************************************************, **  14221
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/15/2023

  Please see below the answer to each question or request and the details of the purchase that were discussed with ******************** at the point of sale:
  

  -How many BTC Scorecards are to be printed for ********'s $395?
  
  The ad purchase was not based on the amount of BTC Scorecards printed. The purchase was for ******** Services to be printed on every scorecard for a 12 month duration beginning upon the 1st print. For reference only, we printed and delivered ****** scorecards for BTC last year.
  
  -How many shipments of BTC Scorecards will there be?
  

   ******** Services will be included on every print for a 12 month duration beginning upon the 1st print. For reference only, we delivered 5 shipments of scorecards to BTC last year.
  
  -How many BTC Scorecards are used in one season, April 15th-Oct 31st?
  

   This is based on the traffic and rounds of golf played at BTC. For reference only, we printed and delivered ****** scorecards for BTC last year.
  
  -What 12 month time frame is covered by ********'s $395 payment to Benchcraft?
  

   The 12 month time frame covered by ********'s $395 payment is November 2022 - November 2023
  
  -I want ONE "1" physical copy of the *********************** Scorecard with the ******** ad - delivered by mail or package service to me at ****************************************************, **  14221
   

   We have delivered the current scorecard with ********'s ad space included as well as the previous print without ********* ad space to ****************** via Fed Ex. Attached with this response is the Fed Ex confirmation that the physical copies were received by *******************
  

  Also attached to this response are tracking details from *** for the 52lb box of scorecards that were delivered to BTC.

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution of the refund of our full $395, as received by email outside the BBB Complaint process - is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Original transaction for a 12 month advertisement through 2023: 6/1/2022 for $395 - 2nd payment charged on my business AmEx for an unapproved additional 12 month advertisement through ****: 11/10/2022 for $395 I have messages from the business where I stated "I do not approve", but my card was charged anyways. I contacted the customer service department 12/21/2022 asking for a refund since I did not approve the 2nd charge. I was verbally harassed by **** a supervisor who yelled at me on the phone. I asked him to try and help me, and he said "You are telling me what to do, and I am telling you that we cannot refund you the amount". I have evidence that this business is unprofessional and a scam just running credit cards for their profit without approval.

  

  Business Response

  Date: 12/22/2022

  We have made multiple attempts to contact ************** in order to address her concerns. We welcome a return phone call and apologize for her frustration. ************  We consider this complaint closed.

  Customer Answer

  Date: 12/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************