Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 6,654 Customer Reviews
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Review fromStanley A
Date: 11/09/2023
5 starsStanley A
Date: 11/09/2023
Phone is easy to set up and has many features. I would recommend this phone to everyone..
Consumer Cellular
Date: 11/10/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review frommarhsa l
Date: 11/09/2023
1 starmarhsa l
Date: 11/09/2023
i ordered a phone on 11/7. after i paid i said i wanted it overnighted bc i Have No Cellphone!! i am 78 and went on a daytrip yesterday without one. after saying i wanted it overnighted, the customer rep said it was too late, but not to worry; it would get here in 2 or two days. getting back from my trip i was very concerned that the tracking showed that a label had been made but it had not yet gone to the postal facility. so, i called again last night and was told (after her being dismissive) that it had gone out. i challenged that but she kept insisting. she kept denying and said "just keep hitting the refresh button". day 3: 11-9.....it has made it all the way to the OUTGOING post office. i was lied to and treated dismissively both!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Consumer Cellular
Date: 11/10/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered, and our U.S. based customer service teams would like the opportunity to assist with your invoices and balance. Please contact us at the number listed above.Review fromKaren A
Date: 11/08/2023
4 starsKaren A
Date: 11/08/2023
Very pleased with the service received setting up new phone. **************** person was very helpful and patient with me.Consumer Cellular
Date: 11/09/2023
Thank you for your feedback; our US-based customer support is always happy to assist. We look forward to providing service to you for many years to come!Review fromAlan T
Date: 11/08/2023
4 starsAlan T
Date: 11/08/2023
So far, so good! No issues except cannot get voicemail retrieval to work.Consumer Cellular
Date: 11/09/2023
Thank you for taking the time to let us know about your experience. We are sorry to hear of the frustration you encountered with setting up your voicemail. Our U.S. based customer service teams would like the opportunity to assist. Please contact us at the number listed above.Review fromGayle H
Date: 11/08/2023
5 starsGayle H
Date: 11/08/2023
Was delivered Act at the exact time they said it would be delivered prompt and accurate excellentConsumer Cellular
Date: 11/09/2023
Thank you for your feedback; we are happy your phone was delivered quickly. We look forward to providing service to you for many years to come!Review fromBrian M
Date: 11/08/2023
5 starsBrian M
Date: 11/08/2023
Phone is working as advertised. No problems at this time.Consumer Cellular
Date: 11/09/2023
We are happy you are enjoying your phone; thank you for your feedback!Review fromYvonne L
Date: 11/07/2023
1 starYvonne L
Date: 11/07/2023
No additional service is provided that requires monthly ****************** Plan Fees for having a paired smartwatch?Consumer Cellular
Date: 11/08/2023
Thank you for your message and feedback. We are sorry to hear about this negative experience, but we are happy to look into this for you. We currently offer service for Apple Watches. It is only $5 plus tax a month to add your cellular Apple Watch to your plan. We certainly want to help you with your options. Our customer service department can be reached at the number listed above, or you can open a chat with an agent on our website. We look forward to hearing from you so we can resolve this together.Review fromMichael U
Date: 11/07/2023
1 starMichael U
Date: 11/07/2023
Phone is great, phone is great, phone face cover is not good, and I can't return it apparently, only if I pay shipping, not satisfied! ****Consumer Cellular
Date: 11/08/2023
Thank you for your feedback. We do apologize for the experience you have had. While we do provide free return labels to return a cell phone, at this time, we do not offer return labels to return additional accessories that were purchased. We are happy to forward your concerns about returning accessories to the correct department for review. While we cannot guarantee that this will be changed in the future, we place heavy emphasis on our customers opinions as to how we may provide **************** to them.Review fromValerie C
Date: 11/07/2023
5 starsValerie C
Date: 11/07/2023
My phone arrived quicker than expected and exactly as described. Very easy to arrange 24 monthly payments at no interest!Consumer Cellular
Date: 11/08/2023
Thank you for sharing your experience with us. We appreciate the feedback. Enjoy your phone!Review fromCraig T
Date: 11/06/2023
5 starsCraig T
Date: 11/06/2023
Im happy with everything that I got felt hopefully all will work as it should thank youConsumer Cellular
Date: 11/08/2023
Thank you for your feedback; our US-based customer support is always happy to assist.We look forward to providing service to you for many years to come!
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