Reviews
This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 6,655 Customer Reviews
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Review fromMargaret V
Date: 05/19/2023
5 starsI was having trouble activating my new iPhone. My customer service rep was so patient and explained everything to this non-tech savvy customer. She spent half an hour with me and resolved the issue. I couldnt ask for a more pleasant and helpful person.Review fromRick R
Date: 05/17/2023
1 starI recently changed cell phone service providers to Consumer Cellular and I AM NOT HAPPY!! Firstly, BEFORE I agreed to switching my service to Consumer Cellular I asked MANY questions - one of which was going with a plan that was 'The Same As' or 'most comparable to' the plan that I had. I was told by the rep at Consumer Cellular that my new plan WOULD be the same. IT IS NOT! To add insult to injury Consumer Cellular is charging me with what they call an "Opt-Out Fee". Because I don't use "Auto Pay" they will charge me a fee! Like with EVERY other provider I have used their mobile app to make my payments and that was just fine with NO additional fees applied. Apparently Consumer Cellular INSISTS that you use Auto Pay! The fact is that they will ALWAYS get paid regardless of whether I used the mobile app, or went to their phone store, or even MAILED IN my payment. All were perfectly acceptable to ALL of my previous providers! I choose NOT to use use Auto Pay mostly for security reasons. This way I AM IN CONTROL of WHO gets paid, how much, and when! Consumer Cellular demands that I pay them in a way that THEY prefer and NOT how I CHOOSE to!! This is UNACCEPTABLE!! NO phone provider should dictate HOW ANYONE prefers to pay them. The bottom line is that they ALWAYS WILL GET PAID (or I will lose my service). I have spoken to Consumer Cellular about this MANY TIMES, but they are adamant about this "Opt-Out Fee"!! Honestly, I don't see what the difference is HOW I pay as long as they get paid!! I don't understand, exactly, HOW this would change or affect their business. Bottom line is that the CONSUMER should be in charge of how THEIR funds are distributed, to whom, and when!! There NEEDS to be stronger REGULATION (legislation?) to PREVENT cell phone companies from taking advantage of consumers by charging them with inappropriate and unjustified fees just to boost their profit margins!! THIS NEEDS TO BE FIXED!!!Review fromLisa S
Date: 05/17/2023
1 starLisa S
Date: 05/17/2023
They turned off the wifi calling on our phones and won't refund any money. They also blocked me from ********* They're awful! The people that work for them are extremely rude. We're shooting around for another provider. They should be ashamed!
Consumer Cellular
Date: 05/19/2023
We are sorry to hear of your experience and we would like to assist. Please contact us at the number listed above, we would like to assist!Review fromKenneth S
Date: 05/16/2023
5 starsKenneth S
Date: 05/16/2023
Everything happened as promisted and the tech support was excellent!Consumer Cellular
Date: 05/17/2023
Thank you for your feedback!Review fromDONNALYNN L
Date: 05/16/2023
1 starDONNALYNN L
Date: 05/16/2023
I bought a NEW phone $90.00 from these guys...could not get service what so ever where i live..was told i could send phone back for refund...i got the phone Mar 23... i DID NOT activate it until *****..i was told there would be no bill or penalty for me waiting a couple weeks to get it activated..after 3 weeks of trying to get this phone set up. with Cons Cell .i knew i had to send it back..so they get the phone yesterday *& now tell me: I WENT OVER THE 45 day period so NO REFUND.. ************* me? it is not my fault that i was misinformed by one of their customer ser reps....so now im stuck with the phone that i CANNOT use... they are suppose to mail back to me.......Im sorry but this is bull was told their would be NO ISSUES getting refund...now they backed out of that deal........I WILL NEVER TRUST OR SPEAK KINDLY OF Con Cell EVER AGAIN...... All i want back is the 490. .. Not that dam phone that i cant use also i do not know where i was calling.when i signed up for this.....i sent phone back to a ****** *******Consumer Cellular
Date: 05/17/2023
We are sorry to hear you were unable to get service on your device. You are correct, Consumer Cellular does have a time frame associated with our Risk Free Guarantee, but, we are happy to consider an extension. If the device is in like-new condition we can extend the risk free period on a case by case basis. Please contact ** at the number above, we would like to assist.Review fromSteve K
Date: 05/15/2023
4 starsSteve K
Date: 05/15/2023
I have been with Consumer Cellular for several years now, with everything working as advertised. I have also purchased several phones through them with "relatively" no problems. The exception coming from this last purchase when my account was on-hold from a collections problem caused by a previous customer I introduced them to. I enjoy the many benefits from CC as opposed to the previous company that I transferred from that starts with a V and ends with an N. **** was just as expensive. Could the customer service aspect of CC be better? Of course, but this is the case with a lot of cellular service providers. I have the phone I ordered that the wife wanted (iPhone14 pro), with an affordable plan, as opposed to other big box providers, so all is good!Consumer Cellular
Date: 05/16/2023
Thank you for providing us with this feedback! We are sorry to hear of the order delay but hope your wife enjoys the new phone!Review fromC. G.
Date: 05/15/2023
1 starC. G.
Date: 05/15/2023
Was not only mislead on pricing but also on singing a easy pay plan to witch the customer service man said seeing you qualified for it you don't need to pay up front for cell phone...and goes on to say your 1st bill will be around 14th or 15th of June. TO my surprise bill or what I though was **** said payment do 26th of May and price was told to me it would be between $45-$48 but it said total $65 . Called customer service up they were no help, supervisor said..sorry he didn't tell you that and said..you can drop easy plan but you would have to pay phone in full or sand you return and cancell..told him I canceled service with ******* I would have no cell phone..YOUR COMPANY EMPLOESS ARE NOT TRAIN GOOD ENOUGH..now I'm facing your billing **** in taking out $65 I'm on limited income and your man that sign me up didn't tell me anything of that only doing easy plan I would not have to pay now full price of phone..I WAS MISLEAD INTO GETTING YOUR SERVICE THAT WAS TO SAVE ME AS YOUR TV AD SAYS..CUT YOUR CELL PHONE BILL IN HALF..wtf you have not..only thing your company did was put me up against a wall..I'm in the process of seeking legal help and back to your supervisor he could not produce were on that so called contract were it said..your checking act would be auto deducted..and i just started getting your service and have not even made 1st paymeant god i regret now getting your cell phone service..*****************************Consumer Cellular
Date: 05/16/2023
Thank you for your feedback. Consumer Cellular does offer the option to purchase devices on our EasyPay plans. EasyPay allows our customers to make a down payment plus tax with monthly payments to pay of the device. Our EasyPay option is interest free and the cost of the EasyPay is added to your plan selection. The EasyPay plan and details are outlined and emailed to the email address on file. Please reach out to the contact information above if you have additional questions, we would like to assist!C. G.
Date: 05/21/2023
Understanding your easy pay plan is one thing, but not being told #1 total $45-$48 is not including taxes and such,#2 that the only way to opt out of auto deduct was if my credit was very good ( as i learn the last time I called and your supervisor told me " people with good ratings have that opt. But you did not qualified because of your credit) #3 your rep who sign me up had said your 1st BILL not a invoice saying DO NOT PAY CARD WILL BE CHARGED on the 26th ( witch I was told would be coming 14th or 15th of JUNE NOT MAY) IF YOUR REPS GET ANY INCENTIVES FOR NEW MEMBERS THAT GOES AGAINST EVERYTHING for it puts that new customer in such a big bind especialy if that customer is on ssn VERY LIMITED INCOME SUCH AS I and cancells service with verizion and breaks SD. Card seeing I was starting service with your company..in closing I'm all up FOR SOMKIND OF RESULUTION but in paying off cell to be taken off auto deduct or sending cell back knowing old cell now is no good and service with verizion canceled all do because of your rep not disclosing all but maybe getting a incentive of some sort that only leaves for your company to make things right...Review fromLinda H
Date: 05/14/2023
1 starLinda H
Date: 05/14/2023
The agent I talked with Friday night was great- extremely pleasant and knowledgeable. Unfortunately, I have a freeze on my credit report and although, while on the phone I temporarily removed the freeze I had to call back tonight. The agent I spoke with tonight is the most vile, argumentative woman I have ever had the displeasure of speaking with! She didn't explain what she was asking- like the 4 digit *** I set up on Friday OR the *** (which was 6 digits rather than 4) from a previous account that I had closed out. She failed to LISTEN to what I told her and proceeded to tell me that I am not able to get a new phone on the Easy Payment Plan. I totally understand that my credit will be checked and, IF I don't qualify then I need to pay for the phone in full. She was extremely aggravating and actually had the ***** to laugh when I asked for a supervisor to complain about her service.Consumer Cellular
Date: 05/16/2023
Thank you for your feedback.Review fromDavid V
Date: 05/14/2023
2 starsDavid V
Date: 05/14/2023
$55 for 2 is very deceptive. You loose your **** discount! They tell you only when you call that it's included in the $10 discount! Not only that the service is getting worse!Text between other Consumer Cellular customers are very slow, anywhere from 4 to 13 minutes most of the time. They did an update to our phones and now the data is very slow and we no longer have service where we use to! You can call customer service and ask the same question and get a different answer every time! our normal bill that we had was about $74 a month and win. This new plan came up for $55 for two that was $10 cheaper than what we were paying but when we got the bill it was only $6 less, customer service told ** that the $10 discount included the **** $3.25 discount and they also said the taxes and fees stayed the same even though this plan was supposed to be $10 cheaper. Very deceptive corporate *******. ?Consumer Cellular
Date: 05/16/2023
Thank you for your feedback. To be eligible for the $55 for 2 plan, our customer must be an active AARP member, maintain w cellular lines of service. Additional details surrounding eligibility and requirements are listed on our website. We are happy to answer any additional questions you may have.
Review fromKENIN H
Date: 05/13/2023
1 starit's sad when a company that you have been paying monthly fees for services and they switch towers to better service accounts, but when they cannot convert a personal phone to the new tower, you are told that you, the customer, must purchase a new phone at your cost to accommodate.
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