Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/6/2025, I received a settlement offer from SoFi in the amount of $5,843.88. I notified JG Wentworth on 3/8/2025 about this exceptional offer and was about to accept it when JGWentworth specifically instructed me NOT TO ACCEPT this offer and stated they can negotiate a lower settlement. On 2/15/2025 I sent JGWentworth an email reminding them of SoFi's original offer. On 3/2/2025 I never received a response from JGWentworth so I emailed them again asking for updates.On 3/8/2025, I emailed JGWentworth informing them I received a letter from SoFi that the account was transferred to ******************** and asked if I should be worried. Still, no response. On 4/1/2025, JGWentworth finally responded and stated the lowest settlement they can get with Sofi was $7,695.41." After requesting an explanation of why JGWentworth instructed me not to accept the original offer and made a statement that they can get it lower, JGWentworth responded with, "Sorry, we cannot get it lower." Since I feel this was deceptive on JGWentworth's part, I am requesting JGWentworth negotiate to the original SoFi offer or credit my account.

  

  Business Response

  Date: 04/08/2025

  We apologize for any frustration or miscommunication that you may have received throughout your program.  We would like to continue the discussion on the possible settlement you received, and we suggest that you submit the offer you received so we can review. We always stress that this is the consumers program and that you are able to add or remove creditors when you wish and especially settle on your own. If you can work the account and accept their settlement, please do so or revisit the offer we presented to you. We encourage you to reach out directly to our offices to continue this conversation. 

  Best,

  - JGW

  Customer Answer

  Date: 04/08/2025

  I called JGWentworth on 4/7/25 and after being put on hold for over 45 minutes, I was told by the representative that the person handling my case, ******, was on the other line and will call me back in 5 minutes. After 10 minutes and no rerurn call, I called back but the office was closed for the day. 

  4/8/25 I called JGWentworth when their office opened and was put on hold for 58 minutes when a live representative told me she will see if ****** was on another call. After waiting another 15 minutes or so, an automated message stated, "Please take our survey and let us know how we did." After answering the questions, I was hung up on. I called back twice and both times, after waiting for at least 25 minutes each time, I was told to wait and then the line disconnected.

  Customer Answer

  Date: 04/10/2025

  
  
   Complaint: 23165347
  
  I am rejecting this response because: JG Wentworth failed to provide a reason why I was misinformed about one particular account. With their lengthy response time, I found another company which 100% guarantees this will not happen to me under their program. Also JG Wentworth's fees were 70% higher than other companies. I feel JG Wentworth wasted my time and hard earned money to take advantage of me. 
  
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 04/14/2025

  We again apologize for any inconvenience and frustration that this has caused. We do take your dissatisfaction very seriously. Since your last message, we have been trying to get in contact with you without success.If you would like to cancel your program , we do need to speak with you regarding the next steps to process and explain the impact this may have of current term settlements you are currently in. We will have a supervisor reach out immediately.

  Best,

  - JGW

  Customer Answer

  Date: 04/15/2025

  
  
   Complaint: 23165347
  
  I am rejecting this response because:

  1. Only 2% of my debt has been settled since I enrolled in this program 9 months ago. According to other reviewers on social media, JGWentworth's tactic is to delay as much as possible so they can charge us fees to "work on" the accounts which seemingly have not been touched since last year. 

  2. JGWentworth lied to me about being able to get a better settlement offer and forcing me to refuse the original offer which would've saved me nearly $2,000! This difference could have at least been used to pay off other creditors. 
  

  3. My legal representation is advising me to pull out of JG Wentworth and file bankruptcy due to the influx of court summons from creditors that I am now receiving. 
  
  Regards,
  
  **** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/15/2025

  We again apologize for your inconvenience and lack of satisfaction of our program. We have attempted to connect with your multiple times regarding your concerns with your program and we have yet to connect. If you wish to cancel, please email ************************************ and he can start the process.

  Best,

  - JGW

  
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2025 my tax refund was. Garnished by a credit company this account was part of my contract with JG Wentworth in consolidation of my debt. I had a total of 8 accounts to be consolidated with monthly payments of ******. And I paid from April of 2022 to present day. The creditor summoned me to court, however, I was in contract with j. G Wentworth to consolidate that debt. the creditor garnished the full amount of the debt in the amount of 1800, I contacted J. G Wentworth to correct the garnishment. And they stated they could not do so. I argued that this was the part of the contract. And I should not have my taxes garnished. My last payment should be this month April 2025 And they asked that I pay almost $400 to close out the account. I feel they breached the contract. And overcharge me after not returning my tax refund that wrongfully garnished.

  

  Business Response

  Date: 04/03/2025

  We would like to speak more on the issue with the garnishment you are referring too in your message. If you could please supply us with a copy of the garnishment or any other documentation you received. It appears that we are working on your last creditor not settled, so it is concerning that you would have a garnishment on a creditor we are negotiating with currently and have been in contact with you regarding updates.

  Best,

  - JGW

  Customer Answer

  Date: 04/04/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23154059
  
  I am rejecting this response because:

  I already provided this to you guys. I pleaded with you on how this was a breach of contract. I worked with your attorneys to try and fix this and the solution was to pay more money. I entered a contract to consolidate 8 accounts for monthly payments for 3 years. I did my part but I was not protected by your company to do your part.
  
  
  Regards,
  
  **** ***** ******
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/04/2025

  We understand that you have submitted everything to our representatives and if this is the case. We are actively working on obtaining your last settlement. Any other concerns, should be directed to the representatives you have been communicating with over the past few days.

  Best,

  - JGW

• Initial Complaint

  Date:03/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******** to pay off collections balances, JG Wentworth offered protection services from litigation and garnishment. JG Wentworth allowed my biggest debt of ***** to go into garnishment.

  

  Business Response

  Date: 03/31/2025

  We understand the law firm stated that they couldnt assist with your current situation and we apologize for any miscommunication of the third-party legal protection. JG Wentworth only offers the third-party legal protection as an option for consumers to enroll if they wish too. We do not handle anything regarding litigation and do not provide legal advice. We did cancel your program out as requested and if there is any refund to be provided. It will be processed with 7-10 business days. Any further questions, please reach out to our offices directly.

  Best,

  - JGW

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted *** to create a consolidated debt settlement for all my accounts. Even though I sent them all the documentation they requested for months, they neglected to include some of them. Now, the creditor is suing me because they neglected to include the account in the settlement, and they neglected to tell me they did not include it either.

  

  Business Response

  Date: 04/03/2025

  We apologize if there were any miscommunications during the enrollment call. We understand that a lot of information is being covered and shared by our representatives. On page two of the contract, we do list all the creditors we enrolled at the time you are executing the agreement. We are actively working on your file at this time. Please feel free to reach out to us directly, so we can address your concerns over the one debt you are having issues with currently.

  Best,

  - JGW

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been harassing me with phone calls and mailers AFTER I told them to stop and I dont have any money for them. They recently sent me a mailer imitating a an envelope resembling a federal envelope in which a tax refund would be coming in. It even said pay to the order of etc.

  

  Business Response

  Date: 03/24/2025

  Thank you for reaching out. We apologize for any inconvenience our mailers may have caused. Wed like to look into this further and ensure we address your concerns, but we were unable to locate your information in our database based on the details provided.
  
   Could you please send us your full name and mailing address? This will help us investigate and assist you more effectively. We appreciate your time and look forward to resolving this for you.

  Best,

  - JG Wentworth

  Customer Answer

  Date: 03/25/2025

  ***** ******

  112 W Spencer 

  St ******* KS 67756

   

  I called JG Wentworth/ Peach Tree and told them once again to remove my information. Maybe that is why they cant find my information anymore as they finally removed it after me calling several times..

  Customer Answer

  Date: 04/05/2025

  I am still getting mail from them. This is NOT resolved. They wanted to know my name and address I sent it to them and they are still sending me stuff. How do I make it stop?

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  debt consolidation company, paid a total of ******* from ****** to ****** and only one debt was settled for ******

  

  Business Response

  Date: 03/13/2025

  During your time in the program, we settled five of your enrolled creditors into term settlements which you approved. The approvals show the term schedule of when payments would be made. Since you cancelled the program, those settlements broke,and we cannot recoup the money that was paid on your behalf to those creditors.The remaining funds were collected for our fees and other program fees (escrow account and Legal protection). I have attached a copy of your bank ledger as proof to view that we did send payments to those creditors prior to you cancelling and if you have any other questions, please contact us directly. 

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my debt settlement program after I couldnt afford the payments anymore. I had paid 11 payments of 148$. I called this morning to see if I would be receiving any of the money I had paid in, and the employee Claudline, I spoke to said no, it all goes to fees. Out of 1600$ only 150$ was paid to the actual debt. And Im being charged fees for debts that werent even settled. I asked for a copy of proof of whats been sent to *********** and she could not provide that. Id say if youre taking that much in fees you should be able to show where its gone. This company is a scam, and something should be done.

  

  Business Response

  Date: 03/12/2025

  On 11/10/2024 you agreed to a settlement offer for your *********** account, which shows the monthly payment breakdown. As part of the agreement, you entered with JG Wentworth on 09/24/2024, we are entitled to take our full fee once the settlement was approved by you and a first payment was completed. Currently we were owed a total of $1,912.25 in fees for this settlement, but we only collected $1,281.92 in fees. We are still owed $630.33 in fees which we will not be collecting at this time. Please see attached a copy of your CFT pay ledger which can provide a breakdown for your reference.

  Best.

  - JGW

• Initial Complaint

  Date:03/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They flood my company email with offering there services ai have called them to stop and they promise they would but keep flooding my emails I have said stop in emails and unsubscribe button they still send sometime 6 or 7 times a day .Harassment

  

  Business Response

  Date: 03/12/2025

  We did mark you account as do not contact when you request and apologize for any inconvenience. Please allow 7-10 days to fully process through our database.

  Best,

  - JGW

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth contacted me about debt resolution They made it sound like I was obtaining a loan to pay off all my debt and I would pay them $399.12 biweekly until 2029 It turns out that they do not pay your debt upfront so my credit score went from 760 to 560 in a few months and my attempts to add debt with two additional creditors was ignored and now they are saying that the payments are too deliquent to add to my account.I needed to add these two accounts because the creditors closed my accounts because I had other accounts with them that were put in the debt program.This is a question I asked ****** who helped me in June of 2024 I understood that they would be settling my debt and would retain the additional money but I was okay with this because my credit would still be intact which was deceitful They are horrible at returning calls, they do not follow up with email requests which I started on 11/4/2024 about additional cards, and just received the response that they cannot be added today after calling them 4x and being on hold for hours Their customer service is horrible and I want other customers to understand what type of business they are so they do not fall into the same position as I am now

  

  Business Response

  Date: 03/11/2025

  We apologize for any miscommunication that may have taken place. We are using your feedback to review our client service departments communication and how we handle keeping an effective line of communication open with consumer. Unfortunately, creditors have different requirements for allowing us to add them into your program. We will be reviewing calls to make sure we are being compliant with our answers and have asked a supervisor to reach out directly.

  Best,

  - JGW

  Customer Answer

  Date: 03/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23021507
  
  I am rejecting this response because:

        I received a voicemail on March 11, 2025 and I called back, but they were closed
        I called back today March 13, 2025 and asked to speak to a supervisor and the person said they would have a supervisor call back and now they are closed again.
        This is after several emails since November 2024, calls and attempts to obtain answers since then
  
  Regards,
  
  ***** **********
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 03/14/2025

  We do apologize for the inconvenience, and it seems that we are missing you when we reach out. We will continue to try and reach out and please provide us with the best time to speak.

  Customer Answer

  Date: 03/17/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I do not agree that they have been trying to reach out as I do not have any voicemails or missed calls from JG Wentworth although they are sending emails.  See the latest email received this morning.

  
  Monthly Program Summary
  Hi *****,
  You're another month closer to a stronger financial future! Here is your program summary for March 2025:
  PROGRAM DETAILS
  Program ****************************************************************************** Account: $-******
  Enrolled Debt: $75,737.38
  Settled Debt: $28,308.50
  Settled Creditors: 4
  Remaining Creditors: 11.0
  We know the debt resolution process takes time, but we're here for you every step of the way. Our negotiations team is continuing to work hard with your creditors.
  In the meantime, keep up the great work with making monthly payments into your ***************** Account!
  Remember, you can login to your Client Portal 24/7 to view your program progress or we're just a call away at ************.
  LOG INTO PORTAL

  
  Regards,
  
  ***** **********
  

  
  

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a DocuSign with JG Wentworth to consolidate 3 Credit Cards on 10/9/24. 1 Discover Card and 2 *********** Cards. The total debt enrolled equaled $11,873.00. It was a 30 month program to be paid $382.46/mo. The Discover card payments were applied immediately. Two months into the program I called JG Wentworth because I was still getting calls and emails from *********** regarding late payments on my Credit cards. They told me to be patient. In January I spoke with Cust. Service and was told that it could **** * months for *********** to reply to the consolidation. ** indicated that they informed *********** of my request for consolidation. In the meantime, I was still getting late charges and Interest applied to my *********** accounts and my Credit Report went down by over 200 points to mid 400's. I contacted *********** and was able to make my own Consolidation program with them to payoff those Credit Cards. I then asked *** to remove them from my agreement. On 2/14/25 I received an Addendum to Modify Client's creditor list, removing *********** cards. I am being told that I still owe the $382.46/mo for ******************************************************************************************** the end. Also, on my statements from *** it indicates that $100/mo is being applied to Discover with a $15 service fee. I have paid $1,129.84 so far in 4 mo toward this consolidation. Not sure where that money is being held. I called *** today to ask if they agree to lower my monthly payoff of Discover, but they will only answer thru a ************ **** I was told I can't speak directly to the payment department for answers. I have not signed a new document indicating that I agree to pay the $382.46 for 30 months for just the Discover card. I asked what it would cost to cancel the whole agreement and was told that I need to call back . What started as my best intentions of Consolidating my Debt and improving my Credit, has turned into a nightmare.

  

  Business Response

  Date: 03/11/2025

  We see you were able to speak with one of client service representative to get an explanation on your concern regarding the monthly payment. We hoped this helped and if you need anything else, please reach out directly to our office.

  Best,

  - JGW