Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth continues to send me junk mail, phone calls, and emails about an annuity that I do NOT have. I have NEVER owned an annuity. I have told them this over the phone and through email MANY times over the past year and they continue to IGNORE my request to leave me alone forever.This company DOES NOT CARE what you have to say and will continue to ****** you for eternity. DO NOT EVER USE JG WENTWORTH. They are a PERMANENT DISEASE that will stick with you until you die.

  

  Business Response

  Date: 03/03/2025

  We apologized for any inconvenience this may have caused. We opted you out from communications as of 3/3/2025. Please allow up to 10 business days for this to take effect. Please do not hesitate to reach out with and additional questions or concerns: ************

  Best,

  - JGW

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my NY state taxes since last year its been a whole year since and they keep giving me the run around for my refund thats owed to me every time i call they give me a different answer they keep saying they will send it and still nothing has been done i am facing a hardship and i need my money that is owed to me

  

  Business Response

  Date: 03/03/2025

  We apologize but we do not locate you in our database based on the contact information provided and recommend you call into our offices for further assistance.

  Best,

  - JGW

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to JG Wentworth to sell my settlement in November of 2024. The first several offers I received from them were very low. I did however decide to move forward with those offers because I was in a situation that I needed money and wasnt aware of other options. I was then offered an amount that I agreed to and felt a lot of pressure from them to sign. I was told the signature was not a big deal that I can easily cancel at any time. The signature meant nothing more than then just accepting their cash advance I signed the documents. ** has a three day contract cancellation law as well so I figured I still had time to decide. By the second day I had gotten a lot better offers and I presented them to **** They make promises on their website that they will beat any offer! I gave them multiple companies offers and they gave me every excuse to not beat or at least match the other offers. They bad mouthed the other companies and said they were not reputable that they will not be matching those offers but in good faith will reevaluate after court settles. I became overwhelmed and asked to cancel everything on the second day. They did not listen and proceeded. I then found a company that I trusted and offered me more then JG did originally. I did not have to do the back and forth with them and they were not trying to take advantage of me. I then decided to move forward with this other company. ** was also impossible to get a hold of when trying to reach out about competitive offers leaving me to feel like just a number. But since I have found another company my family and I are constantly harassed by them with magical offers that they couldnt provide prior.Again more schemes. I did go through the court to dismiss JG after they initially ignored my cancellation request.However they are continuously intervening in my case with the other company which is now stalling my final resolution and helping me acquire more unnecessary debt leaving me and my family helpless

  

  Business Response

  Date: 03/11/2025

  We apologize for any inconvenience we may have caused the consumer. She signed with our company initially. A competitor, who searched the court records, found our filing and solicited the customer. We intervened in the matter involving the competitor because we were willing to offer her more money, approximately $5,000.00 more. Given that the consumer has decided to not accept our offer, we will withdraw our intervention. We wish her luck in her transaction.

  Best,

  - JGW

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been working with JG Wentworth Debt Resolution since Aug 2020. I started calling last fall to see when my program would be ending (meaning all debt resolved) & could never get a straight answer. I started looking closer at my account in Jan. & saw I had just one creditor left to pay, owing a little over $1,200. I went into what JG calls my "trust account" through Reliant (that JG set up) which is the account that takes my direct deposit every paycheck to build up funds to pay off the creditors. To my surprise I found $7,657.75 sitting there. I called JG & asked why they are still taking $530 from my paycheck every other week &charging me fees when I have more than enough $ to pay off the creditor. It took 4 calls (including twice when "Supervisors" was supposed to call me back & didn't) before a representative FINALLY said she was putting my account in for "Graduation" & great news, the final creditor agreed that I only need to pay $980. Well here we are a week later & NOTHING HAS CHANGED. According to my JG account I still owe the creditor the $1,200, and NOTHING has been paid. Meanwhile this has been on my credit report as "in collections" for MONTHS killing my credit score, when ** has over $7,000 of mine waiting. I want that creditor paid and I want the return of the left over $ as well as the several months of fees that I was charged when I should not have been, because I had enough $ saved in my trust account. They have extended this for months charging fees FOR NO REASON. I also have another creditor that JG supposedly paid off (****) but it is still appearing as UNPAID/COLLECTIONS on my credit report. I feel like someone has really messed up my account and therefore my credit. I just called JG again & was told that someone will have to call me back. When I asked when, they said "some negotiators can call back within 48 hrs. some take longer". WHAT KIND OF AN ANSWER IS THAT? I need help. They have my money & are affecting my credit score for no reason.

  Customer Answer

  Date: 02/25/2025

  Finally received a call from JG Wentworth today. (Same day as my BBB complaint was processed... interesting.) The Representative (********) was unclear still. She told me that the outstanding creditor that I was asking about "still needed to be negotiated". I explained to her that I knew that was not true because I was told in a 02/20/25 call with Supervisor *****, that a settlement had been reached for $930 on the $1,293 owed. Then ******** proceeded to tell me I had two other totally random payments due that were going to be withdrawn on the 27th. ($300 to Credit Control & $118.97 to Midland.) I asked her how that was possible when my actual JG Wentworth portal shows that the only creditor I have outstanding is Credit First for $1,293. She asked me where I could see that and I told her where and then she started telling me that I'm used "the wrong portal". When I pushed for what she meant by that she said she would email me a link & a log in to get in. It was the EXACT same portal I have been accessing for JG, but the log in credentials she gave me weren't working. So I tried my log in that I was able to use this morning, and don't you know they were cancelled out by the non-working credentials that she gave me. I told her I felt something shady was going on & now the fact that they have shut me out of my portal now validates this. I told her that I took screen shots on my account I just need to find them. She stuck with her story that "the negotiator still needed to be contacted and once they hear from them they will call me back with an update." I found my screen shots (attached) that show EXACTLY WHAT I AM TELLING THEM so I called back. Got ****** who was great. He tried everything to help, gave me access to my portal again, and agreed that it looks like my account was "brought over to the new system incomplete" so he said its hard to see everything clearly. He put in an email to a supervisor to have the negotiator call me within two days with an update. 

  

  Business Response

  Date: 02/26/2025

  We see you have been in contact with one of our client service supervisors. They have attempted to reach back out to you on 02/26/2025. We want to inform you that our negotiations department was able to settle the your last account, and payments should clear in 3-5 business days. Please reach back out to our representative directly for further assistance.

  Best,

  - JGW

  Customer Answer

  Date: 02/26/2025

  This afternoon I received an "update call" from JG Wentworth. I was told a I two additional payments due to creditors that are listed in my portal as having "0 payments left". Later in the conversation she told me I have "12 months payments left in my program". They do not know what they are talking about. When I asked them to whom and for what amounts do I still owe money to. They could not answer the question, blaming it on their "changing systems and switching to *********** and my "account information not being brought over completely". I wish this were a bad joke at this point. I asked to speak to the Supervisor that the representative kept putting me on hold to ask questions to. After a 25 minute Hold, the Supervisor came on the phone and could not answer my questions. Overnight $827.74 of my $7,657.75 has been paid out to places that my portal is telling me that I have 0 payments remaining. I asked why and did not receive an answer. The supervisor (*****), who by the way was the same Supervisor that I spoke to on February 10th who "swore" she would call me back the next day and did not, now says she will take a look at everything and call me back with the answer I need. I told her I have 0 faith that this will happen. I intend if they do not have a clear answer for me tomorrow, that I will ask for a refund of all of my money in reserve and I will handle my remaining debt on my own. They have damaged my credit at this point and no one is helping me straighten it out. 

  Customer Answer

  Date: 02/28/2025

  The "Supervisor" named ***** that you mentioned I spoke to on 3/26 was supposed to call me back yesterday 3/27 with answer and resolution. As per how this has gone over the last month, she did NOT call me back. SHOCKING. Your notation in your message here saying someone attempted to call me is a lie. My phone was with me all day and I have no missed calls and no messages from JG Wentworth. I will be taking time out of my workday AGAIN this morning at 9am to call your office. I am averaging calls of at least ***** minutes being on "hold" for the majority of the time as I get passed around to people, so I am really looking forward to that.

  Customer Answer

  Date: 02/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22971917
  
  I am rejecting this response because: "Supervisor" ***** stated on 2/26 that she would call me back on 2/27 with answers and a resolution. No call was made to me. No message was left. So, another lie. This is the 2nd time this particular "Supervisor" told me she would call me back and she did not. (Last time was on 2/10/25) I will be calling *** this morning.
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 02/28/2025

  I placed a call to JG Wentworth this morning at 9:27am. I was kept on hold until 11:11am when someone picked up and then disconnected the call immediately without saying anything. I also called and pressed the number to have a call back. Which no one has. I am now on calling again and remain on hold as I am writing.

  At this point I would like to request a name and direct phone number for me to reach someone directly at JG Wentworth. I have been MORE than patient. I am very concerned because they have a great deal of my money yet do not find it important to provide me information or call me back when they say they are going to. I have remained professional on all my calls...check them. they are "recorded".

  Please advise on how to proceed.

  Customer Answer

  Date: 02/28/2025

  As I mentioned I called back and waited on hold over an hour again. I had to go to a meeting so I had to hang up. At 1:33pm I received a call back from someone who did not identify themselves saying I should call back "if I still need assistance". At 2:26 I called back and got a representative named ******. I said I was returning a call to someone that called me back. She said she checked the notes and there was no notation of anyone who called me. I said I was waiting since the 26th to hear back from "Supervisor" *****, so she put me on hold to get her. She came back on the line and said ***** told her she did not call me. I explained that ***** was supposed to call me back 2 days ago and has not & that a message was left for me via THIS PORTAL (BBB portal) that a "settlement was ready" and I should call to hear about it so ***** SHOULD have something to talk to me about. ******* said she would connect me to *****. The phone then disconnected at 2:29pm. Clearly ***** didn't want to take my call. It is now 2:45pm and I have not received a call back- even though they knew WHO was calling them and they confirmed my number when I called in. I called back at 2:47pm and got a very nice representative ****** *****. I asked him to put me through to ***** &if she wasn't available, I would like another Supervisor. He came back on the line saying ***** couldn't come to the phone but he was emailing her questions, and she was answering them. I would like to point out here that every interaction with ***** has been bad. This included. She SHOULD have taken the call herself, or call me back, but clearly didn't want to deal with me. If I were ******* employer, I would be looking at how poorly she has treated my case at every turn and she would no longer be employed. (Check the recordings with her.) She made my GOOD experience with *** into something I would never recommend to anyone. ****** shared that my program is paid 100% and I will be receiving a refund of $6,200. but it may take up to 60 days. I will be keeping this BBB complaint open until I receive my refund because I do not trust this company. 

  

  Business Response

  Date: 03/03/2025

  We apologize for you experience with our client service representative. We do appreciate you informing us, so we can use this information to coach up our staff. As previously mentioned by Mr. ****** you account will have a final review in 14 days.

  Best,

  - JGW

  Customer Answer

  Date: 03/05/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22971917
  
  I am rejecting this response because: I appreciate your response and would again like to praise your representative ****** *****. He did an excellent job. The only reason I am not accepting the response at this point is because I have not yet received my refund, which I know is on its way. As soon as I receive it, I will close out this complaint. 
  
  
  Regards,
  
  ****** ******
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 03/06/2025

  We appreciate you letting us know about your experience with our representative and we understand you wanting to keep this open. As stated, the refund will be processed after the graduation review is completed.

  Best,

  - JGW

  Customer Answer

  Date: 03/18/2025

  I received your notice that you were closing the complaint. As I stated in my last correspondence, I was keeping the complaint open because I still have not received my $6,200 refund. Because of the history of how my account has been handled, I don't have faith in this company. So, I am keeping the complaint open. I have my calendar marked for April 29th, which is the date I was told would be the latest that I would be receiving the refund. If I receive it before then, I will close the complaint. If I do not, I will be taking legal action.

  Customer Answer

  Date: 04/21/2025

  Today, 04/21/25 I FINALLY received my refund from JG Wentworth. Almost two full months after it was identified as an overpayment. (BY ME.) I am glad to be done with this unorganized and uncommunicative company.

• Initial Complaint

  Date:02/20/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not remove my information from their system and attempts to contact me by phone, mail and email at every address and name I have ever had. I made an inquiry with them to sell an annuity 10 years ago, I decided not to follow through. Since then, they are relentless in their attempts to convince me to sell. I have asked them several times over the years to stop contacting me as I am not interested in selling. I do not appreciate mail being sent to old addresses advertising to who ever receives it that I may have an annuity. As this company is well known and advertises like crazy on tv, everyone knows what they do. By sending their offers to my old addresses they are advertising my financial business around the town I live in. They need to be stopped, when you ask a company to not contact you, they should out of common decency if not by law, never contact you again.

  

  Business Response

  Date: 02/25/2025

  We apologize for any inconvenience this may have caused. We opted you out from communications as of 2/25/2025. Please do not hesitate to reach out with and additional questions or concerns: ************

  Best,

  - JGW

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I probably paid ****** not even sure - Now it seems there is a tax thing involved and I do not have money to owe the IRS.This company lied through out the whole possess and ruined my credit too - They are scammers and need to be shut down They need to cover any tax money that might need to be paid because this was never mentioned

  

  Business Response

  Date: 02/18/2025

  We apologize for any miscommunication that may have taken place during your enrollment on 03/17/2023. We understand this can be frustrating to receive a 1099 in the mail during the tax season. When your creditor agrees to settle a debt, a savings of $600 or more (meaning at least $600 less than what you owe at the time of settlement) may be reported by your creditor to the *** as Discharge of Indebtedness income. You should consult your tax advisor to determine whether your individual circumstances require you to include any Discharge of Indebtedness Income in your reportable income, or whether you qualify for an insolvency exclusion. For more information on tax ramifications to you personally, refer to the *** website *********** *** Publication 908- Bankruptcy Tax Guide and *** Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness. This was disclosed on the enrollment call through the recorded **** n/k/a **** disclosures and presented in the agreement which you signed.

  Customer Answer

  Date: 02/18/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22955971
  
  I am rejecting this response because:
  
  
  Regards,
  
  ********** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly told this company to stop contacting me, I have threatened to sue. I have cussed I have screamed I have done everything I can do to make it crystal clear that he have zero intentions to sell our annuity to ***. They will not take no for an answer and continue to make contact. I do not want them to call me ever again I do not want them to text me again I do not want them to mail me ever again No smoke signals in the sky No telegrams No whispers in the wind Nothing! Leave me ALONE

  

  Business Response

  Date: 02/18/2025

  We apologize for the inconvenience and frustration. We have marked your file do not contact moving forward.

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with JG Wentworth for debt relief since 2023. At first, the customer service was wonderful, however, since then nobody will respond to my phone calls. They have negotiated debt settlement without contacting me which in turn caused the debtor to cancel the offer. I have offered to pay on my accounts, but all they want me to do is add more money to my escrow account. I have stated on several occasions that I want to speak to someone about my account balances prior to putting more money into my account. The customer service will not forward me to anyone, and I NEVER get a return call. I do not know how they rate so high with customers and the ********************.

  

  Business Response

  Date: 02/27/2025

  We apologize for any lack of communication that may have taken place while in the program. We have seen you were able to connect with one of our client service representatives. We hope this has assisted with getting some answers and we are continuing to look into your concerns that you addressed in the call. We will be reaching back out with updates once received.

  Customer Answer

  Date: 03/28/2025

  I continue to have issues with attempting to contact JG Wentworth concerning my account.  I ask to speak with a supervisor and I am told that one will contact me.  This NEVER happens.  I wish to pay off portions of my account, however customer says that I will receive an email with directions on how to payoff an account.  No email has arrived.  **************** has no clue how to handle questions regarding my account and they ALWAYS say that the supervisors are busy.  Busy doing what?  If they are not talking to customers, then what are they doing?  I want someone to contact me.

  

  Business Response

  Date: 04/09/2025

  We attempted to have a supervisor connect with you to address your concerns, but they were not able to connect with you. If you could provide a time that would work, we can schedule a call.

  Customer Answer

  Date: 04/16/2025

  JG Wentworth supervisor may contact me at ************** on 18 April 2025 between the hours of 8:00 a.m. and 11 a.m. CST.  Thank you.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been working with this company for over six months. They said I should stop paying all the bills on their agreement and they would settlein 3 to 6 months. Nothing has been done. All the accounts are in default. My credit score has gone down over 100 points. The vendor will not respond to any of my emails asking them to provide detail information on how all the payments made were used to payoff my debt theyve stolen my money. Theyve settled no accounts and they refuse to respond. This is a debt consolidator business that is supposed to help me And instead theyve hurt me by lowering my credit over 100 points and encouraging me to stop payments because they have relationships and could settle the accounts. This has not happened instead *** paid them over six months and now theyre offering a loan. I need to know where my money went and I need my money back so that I can use it to actually pay off all the past due bills since working with JG Wentworth.

  

  Business Response

  Date: 02/26/2025

  We apologize if there was any miscommunication on how our debt resolution program operates. We understand that there is a lot of information provided when enrolling. During your time in the program, we did settle two of your creditors which you approved and started to make payments on. Those accounts were your ************ and Care Credit. Per the agreement you entered, we are owed a fee for successfully obtaining the settlements. We were owed a total of $2,577.25 in fees and collected $2,041.37. We are still owed $535.88 which we will not seek the remaining balance. We have also attached a copy of your escrow ledger for reference. Regarding the loan, it was just an option that we offer, and you do not have to apply. If you have any other questions or concerns, please feel free to reach out to us directly.

  Best,

  - JGW

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I inquired about this company with debt consolidation. God was at a mistake ever. I never went forward with their program, but I have for times on a recorded line told them to please stop calling me and take my name and number off the list. They failed to do so I several attempts on both a Friday and a Monday. I dont know if these are just a busy days what not but I made several attempts to tryto get a hold of a supervisor to resolve this while he still had patience. Well, theyre deciding to really just push the patient out the window. They put me in a queue in hold for up to 10 minutes whenyou are lucky to get somebody about the 18 minute ***** They tell you to hold on and they put you back in the same queuethat they tell you its over to 10 minute wait. You never get to speak to a supervisor its a runaround calamity show. And in the meantime, theyre tying up my business line and I cant make phone calls out because Im dealing with them on hold. Its unacceptable. Dont do business with this company. They honestly dont care about you. I said I was interested in doing their program if this is the way theyre gonna treat you just trying to get a hold of somebody.

  

  Business Response

  Date: 02/12/2025

  We apologize for the frustration your experience. Please note, we have marked your file as do not contact and if you would like to discuss further. Please contact *** ******* at ************.

  Best,

  - JGW