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Average of 190 Customer Reviews
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Review fromgrethel M
Date: 02/26/2025
1 stargrethel M
Date: 02/26/2025
I will give a minus 10 stars if it was available.Completely a scam and misleading. I tried a bunch of times to get a hold on them to be transparent of how much was left to pay and I finally got someone to responded.I was trying to paid it off last years and told me my last payment was on February 25 and now I have still 1k left to pay for things they never mentioned. So basically you get a settlement but still pay the amount you originally owed. Try to get your own settlements. RUN from this company.
J.G. Wentworth
Date: 06/18/2025
We understand how upsetting it can be to feel like youre not getting clear answers, especially when trying to resolve debt. Were sorry for any confusion or miscommunication and would like to speak with you directly to better understand your situation and help clarify the details of your account.Review fromKevin W
Date: 02/25/2025
1 starKevin W
Date: 02/25/2025
This place is a scam. They tell you and end date then they extend it. Every time you call they give you a different answer. Once they get your fees up front they do nothing to help you. Just constantly lie to you .
Stay away from them I wish I knew this before I entered the program. They will destroy your creditJ.G. Wentworth
Date: 06/18/2025
Were sorry to hear that your experience has been so frustrating. Our goal is to provide clear communication and consistent support throughout the program, and we regret that we didnt meet that standard in your case. Wed appreciate the opportunity to review your account and address your concernsplease reach out to our team at your earliest convenience.Review fromJennie V
Date: 01/24/2025
1 starJennie V
Date: 01/24/2025
If I could, I would give them 0. Stay away from this company :(I signed up with JG Wentworth in October/November. I have been going through financial hardships, hoping that the debt resolution would help. Nothing was happening for a couple of months. I was told by the guy that set me up that he would check in on me and he would help me through the process. Once he was done setting me up- NEVER did I heard from him again.Then after a couple of montha of just seeing my credit score so low, I called and cancelled my account. I had 400 dollars in their escrow account, and that morning that I cancelled, OUT OF NO WHERE they say that they found a resolution for one of the creditors. How Ironic....but I said nope- Im done with this money, give me my money back.All of this was happening in the beginning of January. I NEVER said yes to the supposed "resolution" because I cancelled before they told me they had something. Im just so disappointed because they have not given me my refund. I feel like they stole my money and I have emailed them at least 4 or 5 times in total so I can get my 400 dollars refunded and nothing!J.G. Wentworth
Date: 06/18/2025
Thank you for sharing your feedback. We regret that your experience with our program left you feeling disappointed and unheard. Communication and transparency are priorities for us, and we apologize if we fell short. Wed appreciate the opportunity to look into your refund request and provide clarityplease reach out to us directly.Review fromCarol H
Date: 01/23/2025
5 starsVery helpful information. They just called me, when they started asking about my house payments, I assured them I was current, and I had proof. The company I financed with said to be ***** of companies who press for that information. I told him that, he hung up on me. Thats the 2nd ****** from that company to do that, just hang up on me! That led me to here! So glad! Thank you, and I am sorry for your troublesReview fromMichelle M
Date: 01/03/2025
1 starMichelle M
Date: 01/03/2025
Really wish I could give zero stars. Horrible company to work with. Did a debit consolidation with them. I ended up paying off most of the debts myself because after dealing with them for over 3 years they didn't even have 1 of my debts cleared up. Was down to one last debt with one final payment. They didn't pull the money for the payment which broke the arrangement with the last company. So now I cant make any final payment until they renegotiate which can take 2 to 4 months in the mean time my credit which was getting better is about to go back down because of this dirty company. Also they say over and over that they have tried to contact me via email or phone call and never once have I received an email or phone call. DO NOT DO ANY BUSINESS WITH THIS HORRIBLE COMPANY YOU WILL REGRET IT. THEY NEED TO BE SHUT DOWN.J.G. Wentworth
Date: 06/18/2025
Thank you for taking the time to share your feedback. We regret that your experience with our program has caused additional stress. Communication and follow-through are critical, and were sorry to hear that you didnt receive the support you expected. Wed like to investigate your case furtherplease contact us directly so we can assist.Review fromKeyoumars M
Date: 01/01/2025
1 starKeyoumars M
Date: 01/01/2025
JG is The Biggest Scam!!! They take your money monthly and wont pay the Collector until they build up a savings for you. While you are receiving Negative Reports on your Credit Report. Then the Collection will take to Small Claims Court and you are paying their Court Fee. Elon and ***** need to Shut JG DownJ.G. Wentworth
Date: 06/18/2025
Were sorry to hear that you feel this way. Our program is designed to build a settlement fund before negotiating with creditors, which can sometimes lead to delays in creditor communication. We understand how frustrating that can be and would appreciate the opportunity to review your case and clarify the process. Please reach out at your earliest convenience so we can make this right.Review fromSandra M
Date: 12/27/2024
1 starSandra M
Date: 12/27/2024
Run don't walk from this company. They tell u what they want you to hear so you will sign up for the program then it's lie after lie. This was supposed to be a stress free program and I'm more stressed out than what I was before signing up. The worst thing that happened was when I received a summons saying I was being sued from one of my creditors because they never negotiated a settlement. I could go on and on. They also take all their fees out first before even starting to pay your creditors. I am now talking to a lawyer to sue them for breach of contract because everything i was told never happened and trying to get a manger to call you back never happens. What a nightmare this has been.J.G. Wentworth
Date: 06/18/2025
We sincerely apologize for the frustration and stress youve experienced. Your feedback is important, and we want to ensure that your concerns are heard and addressed. If youre open to it, wed like to speak with you directly to better understand what went wrong and explore how we can make things right.Review fromvivian m
Date: 12/26/2024
1 starvivian m
Date: 12/26/2024
JG Wentworth seeks to take advantage of individuals who are already in debt. I was charged for services that were not explained and charged for 60 days worth of services when i had the account for less than 30 days. When I asked to close my account and get a refund they did everything they could to drag it out and no one could expedite anything. I was told that the computer took over and no one had any control over it after that. I was told by two different creditors that this is how JG wentworth does business. These two creditors have had issues getting payments and speaking to someone at JG Wentworth. I would never advise anyone to use this company EVER...... I paid in $300 and I am only gertting $260 back even though i did not use them at all and only had the company for 3 weeks. I would like to recieve all my money back but after speaking to two people I was told that they do not have an option on the computer to do that.J.G. Wentworth
Date: 06/18/2025
Thank you for bringing this to our attention. We take concerns like yours seriously and apologize for any confusion or delays you encountered. Wed like to investigate your case further and clarify the charges and refund process. Please reach out to us directly so we can assist you.Review fromAJ N
Date: 12/20/2024
1 starAJ N
Date: 12/20/2024
They are a SCAM!!! They had me pay the same amount after including their "fees." Their settlements meant nothing!!! They tried telling me to even pay the full amount on one of my accounts! They got me in a vulnerable place with their instagram ads and I thought finally maybe I can get this figured out. Do not use a debt settlement company!!! I am pleading with you! I have paid the exact same amount, ruined my credit for the next seven years! If I knew all I had to do was contact the credit card companies and ask them for solutions to my problem while explaining my situation they would've aided me in fixing the debt along with saving my credit!!! These people sell you a story and thinking you can settle for less than you owe and bring your credit back up as soon as you settle. 100/100 DO NOT RECOMMEND!!!Contact your bank/credit card companies, I am begging you for your sanity. They will help you! Credit card companies offer help on these things, I wish I had known prior to falling dumb for their ads!J.G. Wentworth
Date: 06/18/2025
We regret that your experience with our program left you feeling disappointed. Our intention is never to mislead, and we understand how important transparency and trust are. If youre open to it, wed like to review your account and provide clarity on how your case was handled.Review fromChuck P.
Date: 12/18/2024
1 starChuck P.
Date: 12/18/2024
Please if it is at all possible, by pass JG Wentworth. I am enrolled in a debt relief program with that company 26 months with only 18 months remaining. I have been to court three times by the same creditor. I contacted JGW each and every time prior to the creditor taking any legal action against me. I was always told they will look into it. Prior to signing any agreement, I was told after 6 months into the program creditors will more than likely not contact me due to agreed settlements. JGW did NOTHING but repeatedly LIE to me about looking into the matter instead of telling me that it was little they could do. Then I would have made an attempt to contact that particular creditor. That creditor ended up garnishing my pay check, 60%. Now I recently found out that another creditor has turned an account that JGW listed in my relief program to settle with. I had to sell property to come up with something quick to move into an affordable place. Now that's going to be a problem because that debit is my credit report as delinquent 18 months non-payment. By the way I reported that to JGW also prior to that creditor sending it to a collection agency. What good is enrolling in a debt relief program if they make matters much worse? JGW did that to me. I call them to get updates. They outright LIE with excuses. Now I have to try to resolve this matter with this creditor before applying for an affordable apartment. I recommend anyone interested in a debt relief program, contact anyone else before any slight considerations with JGW. If you don't you maybe sorry that you did. I SURELY AM!J.G. Wentworth
Date: 06/18/2025
Thank you for sharing your experience. We deeply regret the distress this has caused and understand your frustration. Your feedback is important, and we want to investigate what went wrong and how we can make it right. Please reach out to us directly so we can assist you further.
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