Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Dick's Sporting Goods Inc has 667 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Dick's Sporting Goods Inc

  345 Court Street Coraopolis, PA 15108-3817

• 

  Dick's Sporting Goods Inc

  1336 Hansel Avenue Florence, KY 41042-4893

• 

  Dick's Sporting Goods Inc

  1350 Bald Hill Road Warwick, RI 02886-4268

• 

  Dick's Sporting Goods Inc

  641 Stillwater Ave. Bangor, ME 04401-3606

• 

  Dick's Sporting Goods

  2255 Southlake Mall Merrillville, IN 46410-6440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stopped at my local Dicks on 1/4/25 in ****************, ** to use my e- golf gift certificate for $120, I received by trading my clubs online through Dicks. I was looking to purchase a custom Callaway Opus wedge. When at the register the e-certificate didnt work, no matter what the associates did. They followed the link provided in the validation instructions, but couldnt get past the store login and teammate ID #. They tried for over an hour. Since they hadnt seen one of these before or very rarely, they couldnt just provide me the sale as that is a large amount to take off a purchase; which I understand being in banking where fraud is something were always on high alert for. I waited over an hour before a very nice employee took my info and said shed look further into it. She called me a few hours later to tell me she couldnt get through to IT until Monday. I called back Monday 1/6 and spoke to another employee and was told they looked into it and everything was a go. They worked through the issue and knew my certificate was legit. I drove 45 minutes back to the store on 1/7 to complete my purchase after work since this certificate can be used only in stores, not online. After about 10 minutes, the teammates got on the same page and found my paperwork. They proceeded to check me out again and the validation wasnt working again. The teammate couldnt get past the first page. Thankfully this time, one of the supervisors told the cashier that a bigger boss had approved it and told him to enter it in manually since it was a legit certificate. It was about a 30 minute process this time. I write this for two reasons. One is to complain about the e- golf certificate. With the issues it caused for me and employees, I believe it is not functional and ask a change to be made. Second, I would like to commend all your employees who helped. They couldve just dismissed me, but they didnt. Im thankful for their help so I didnt lose out on my $120 trade in.

  Business Response

  Date: 01/21/2025

  Dear BBB,  
   
  We are sorry to hear about Mr. ******* frustration with their experience. We have researched and addressed their concerns internally. If Mr. ******* has any other questions; he can reach out to us at ************ or respond directly to our email. 
   
  Sincerely,  
   
  DICK's Sporting Goods 

  Customer Answer

  Date: 01/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I communicated that with them in response to their email. 
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Mens athletics sneakers on January 4 2025 from Dicks Sporting Goods. The shoes did not fit properly and I attempted to return them on January 5 2025. The return was declined. I did not know why and store personnel had no idea why. I contacted Dicks and was told that I had received a warning about too many returns and that was the reason for the decline. I did not receive a copy of any warning, neither written or oral, and Dicks **************** would not discuss the matter but terminated my telephone call. There is no caveat in Dicks purchase information about too many returns and this refusal is unconscionable. I simply want to return the shoes and receive a refund in the amount of $110.55. Can you help rectify this blatant use of power?Thank you.

  Business Response

  Date: 01/13/2025

  Dear BBB, 

   

  We are so sorry to hear about our athletes issue they are experiencing with their in store return. We have reached out to our athlete and provided additional information as they will need to contact our 3rd party team at TRE who oversees athletes return activities when too many returns are made in the system. For the issue at hand with the return they described above, we have also provided an option to resolve with our athlete to make them whole since the *** system in store is unable to assist them with a refund and we will wait on a reply from our athlete to resolve moving forward. 

   

  Sincerely, 

   

  Dicks Sporting Goods. 

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a formal complaint against Dick's Sporting Goods regarding a defective product I purchased from their store (on 12/8/2024), a BABOLAT Pure Aero Team 2023 Tennis Racquet , which broke on 1/6/2025, within a month of use.On 12/8, I purchased the racket from Dick's Sporting Goods in *********. After using it for only three short sessions, (third time when I used it) I discovered that the racket is not usable anymore with the string completely broken. The defect occurred far sooner than expected, and I have not been able to use the product as intended.I contacted Dick's Sporting Goods customer service immediately on the phone (1/6/2025) at around 4pm through this number ************, requesting a resolution and the agent from the phone asked me to bring the racket back to the store. I immediately drove there and arrived around 5pm at the store, but the lady at the front desk said sorry, since this is a used racket, they can not do anything. But this racket has been only used for 3 times and purchased within one month. Therefore, I have not received any satisfactory response and wasted my trip driving back and forth to the store (30min drive for each round). I called again to Dick's, and then they said the store has the final call to this sale, so they (on the phone) can not do anything. I escalated the case and asked to talk to their manager on the phone about this case, but no acceptable solution has been *********** a result, I am seeking a refund for this defective product and wish to escalate this matter to the Better Business Bureau for further assistance.I am hoping that the BBB can assist in resolving this issue and ensure that Dick's Sporting Goods takes appropriate action. Thank you for your time and attention to this matter. I look forward to your response.Sincerely,**** ***

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Gift Card for $301.00 from the ****** location. When attempting to order an item online after Christmas presents were opened, we were blindsided by a $0 balance on the card we purchased, which happened to have the incorrect last 4 digits which appear on the receipt. Neither the physical card ending in 3814, nor the last 4 digits appearing on the receipt have a balance. Strangely enough, the gift card which was purchased was used in the state of ********When I spoke to escalations, a gentleman informed me that because the Gift Card was "stolen", company policy prevents them from refunding the fraudulently used Gift Card.This, after speaking with the Conroe store and them upfront stating that we weren't the only victims of this situation.The gentleman at escalations stated that there were people going into stores and scanning Gift cards before they were purchased and getting the information PREVIOUS to them being purchased. That doesn't sound like a ME problem. A stolen gift card, must be in my position AFTER it being purchased for me to be responsible for this theft.Dick's Sporting Goods was in possession and under full ownership of the security measures, responsibility and ownership of the Gift Card and security procedures, thus making them fully responsible for giving me a Gift Card that was stolen and faulty, before I even purchased it.The response that this gentleman gave me is a clear definition of the word GAMBLING. When you purchased this gift card, because our security measures weren't ready for what has transpired, you may be or may not be lucky enough to have the total balance you purchased on your Gift Card by the time you are ready to use it. Only, problem is, that when you ******, at least you know you are gambling. Here? You purchased a Gift Card at the store, they gladly take your money, while you leave feeling certain that the gift card amount is safely stored in the card you have purchased.

  Business Response

  Date: 01/13/2025

  Dear BBB,  
  
  We are sorry to hear about ***** frustration with her experience. We have contacted *** and reached a mutual resolution by offering to have a new gift card shipped to her. If *** has any other questions, she can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Referenced Complaint Number:22635905 I am in the ************** I bought my OC shoes from DICK'S Sporting Goods in ************, ** about 3 months ago, but the mesh part of the shoe was torn already. I paid $139.99+tax for this shoes. I have used 2 pairs in the past and nothing like this has happened. I called Dick's customer service but I couldn't get any help, I was told that I need to find my proof of purchase. I also called the DICK'S Sporting Goods ************ where I bought it from, they said they couldn't help me without a receipt because I paid cash for it. I need your help in solving the issue.

  Business Response

  Date: 01/13/2025

  Dear BBB,  
  
  We are sorry to hear the item has not held up as expected. The manufacturer does provide a warranty on the item. We do recommend filing a claim with them for further assistance. If the athlete has any additional questions, he can contact us at ************.  
  
  Sincerely,  
  
  Dick's Sporting Goods 

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday November 9th, 2024, I ordered a pair of Women's Tasman Slippers paying a total of $39.98 including shipping (see attached PDF "Yahoo Mail - Order ********* ********** confirmed"). The order number provided is : ORDER ***************
  
  On Friday November 15th, 2024, I received an email confirming that my order has been dispatched (see attached PDF "Yahoo Mail - A shipment from order ********* ********** is on the way")
  
  On Thursday November 21st, 2024, I received another email with a tracking link that seems to be fake and, if you click on it, sends you to an unsafe URL.
  
  I have not received the merchandise I paid for and I cannot find any information to help me resolve the issue. I would appreciate it if you could help me reclaim the funds I paid for the fake advertisement and order.

  Business Response

  Date: 01/13/2025

  Dear BBB,

   

  We apologize to here about any issues our athlete may be experiencing with an online order. After review, we can confirm that this is not a legitimate order placed with Dicks Sporting Goods or our family of brands as our online ordering system only populates a unique 11-digit online order number. In this case if the athlete is unable to contact the merchant who the order was placed through, we would advise that they notify their financial institution moving forward in order to dispute these charges moving forward. If our athlete has any further questions, they can reach out to us at: ###-###-####.  
  
  Sincerely,  
  
  
  DICK's
  Sporting Goods 

   

   

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  The company claims that the order number is not valid. I am not familiar with the company’s ordering system, and furthermore, this is not the substance of my complaint. The order was made through their website that appeared when I conducted a web search with the item in question in the search terms, and through that site I proceeded with the online ordering of the product. The email with the company’s logo confirmed the order.

  If the company cannot provide the item for which I have already paid, they can provide a credit amount equal to the amount of the disputed order through a coupon code, and they can also provide me with a link to a legitimate web site where I can go and proceed with another order with the credited amount being applied to the new order.

  
  
  Thank you,
  
  
  
  ********* **********

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to dicks sporting goods in **************. Was offered a coupon for $20. But got a charged for a warranty that I didnt ask for. When I asked for a refund. The cashier/manager was telling me that I got the warranty for free because of the coupon she gave me. Even though she DID NOT tell me I was going to be charged for the warranty!

  Business Response

  Date: 01/15/2025

  Dear BBB,

  We are sorry to hear about Mr. ******* frustration with their experience. We have reached out to this customer and are currently waiting for a response with additional information in order to properly research this complaint.

  Sincerely,  
   
  DICK's Sporting Goods 

• Initial Complaint

  Date:01/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 tech fleece from dicks sporting good only received 1 when asked for refund they said I had to purchase another tech fleece instead of just refunding me for item they didnt ship also was told item would be here Friday and item was delivered on Sunday

• Initial Complaint

  Date:01/05/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning (1/5/24) I registered my number with Dicks to use a promo of $20 off of a $100 or more. After youve already signed up with your number you then receive a text with a link to the promo code which gives a short blurb about the code and a link for exclusions. I had 3 ******* items in my cart. I connected with an agent who told me that my cart was not eligible because ******* isnt and sent me a link of the exclusions. The list has 195+ athletic brands listed with every single major athletic brand excluded. Why would anyone willing sign up if they were made aware up front that almost 200 major brands will not be eligible for the promotion? The advertisement is misleading and baiting. When I pointed this out to the agent in the chat, he offered to place the order for me and honor the code. Which was nice of him but I declined as I did NOT want him placing my order. Ive read way too many reviews/complaints of agents causing errors to peoples order by not using the correct info. And being that I was not having a good customer journey already to begin with I was NOT about to take a chance on *******. He also said I could use it in store. When I tried to clarify what he meant by that as he did state that ******* was excluded and that was my entire order, he had left the chat and disconnected. Mind you my response was no more than a minute later. I was never rude to that agent or used foul language. I was polite. So I dont understand why I was virtually hung up on with no help. It honestly doesnt make any sense to me as to why I couldnt be generated a blanket code for $20 off my order which was $136 after taxes. First time trying to shop with Dicks and the whole experience was a catastrophe. I would really like a response from someone to have this issue resolved so I can place my order.

  Business Response

  Date: 01/16/2025

  Dear BBB,  
  
  We are sorry to hear about Miss ********* frustration with her experience. We have contacted Miss ******* and offered her a new $20 off $100 promo code. If Miss ******* has any other questions, she can reach out to us at ************.  
  
  Sincerely,  
  DICK's Sporting Goods 

  Customer Answer

  Date: 01/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  Summer *******

• Initial Complaint

  Date:01/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service several times and this issue has not been resolved. My ex husband is physically scanning my score card in your ********** locations. I have 0 contact with him. He has 0 custody of our 4 year old. My scorecard has all of my contact information on the account. I have requested a new score card number several times and have been told that I need to change my phone number and my email address in order to do so. I think this "solution" is asking a lot of me. I don't want to login and see that he spent $400 in your stores during the month of December and NOTHING on our son. I appreciate your help in getting this resolved.

  Business Response

  Date: 01/13/2025

  Dear BBB,  
  
  We are sorry to hear about this experience. We have contacted the athlete to resolve the issue. If they have any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  
  DICK's Sporting Goods 

  Customer Answer

  Date: 01/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Why would someone be stating my cellphone number to get reward points?

  "to get a new scorecard number give us a NEW phone number and NEW email address" ******* this is not a good response. I can't just go change my cell phone number. 

  I believe that someone is physically scanning my scorecard. Perhaps you can deactivate that account and give me a new scorecard? Perhaps your cashiers should be checking ownership information at the register? This seems like fraud. 

  
  Regards,
  
  ******* *****

  Business Response

  Date: 01/28/2025

  Dear BBB,  
  
  We are sorry to hear about this experience. We have researched and addressed their concerns internally. The athlete was provided a link to close account or can update information on account to prevent future unknown transactions.  If they have any other questions, they can reach out to us at ************.  
  
  Sincerely,  
  
  DICK's Sporting Goods 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not have another email address or phone number to give the company. I don't understand why the company can't assign a new number to my account and keep my transaction history. I don't understand why the company can't tell me if a physical card is being scanned at a register. WHY would anyone give someone else's phone number at the register? DSG is stopping short in supporting a customer. 
  
  Regards,
  
  ******* *****