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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 272 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/23 I ordered an item that was to be delivered to my home on that same day. Order #***********, According to the notification it was delivered on 12/23. When I viewed the tracking of the package, it was delivered to the wrong address. I called Dicks Sports general number immediately asking for another pair of shoes to be delivered. They stated they were not able to send my item out. We agreed to a refund. I have not received my refund at this time to card # ending in 6536. I called again and was told to wait another couple of days. I still have not received my refund. I would like to have the item redelivered or an immediate refund.

      Business Response

      Date: 01/14/2025

      Dear BBB,

      We are sorry to hear about Ms. ****** frustration with their experience. We have researched this order and confirmed that the refund for this item was processed on 12/23/2024 in the amount of $148.39 as well as a delivery fee refund in the amount of $10.59. If Ms. **** has any other questions; she can reach out to us at ************. 

      Sincerely,  
       
      Dick's Sporting Goods 
       

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 08/23/24 I went into the Golf Galaxy store in ******, **, and placed a special order for a Titleist GT3 Driver. The order totaled $700.36, which I paid. The special order had no exact delivery date, due to this being a custom-made golf club. However, I was told it would take around 2-4 weeks. On 09/20/24 I called the store for an update regarding my order and was told by the store associates that they are going to research it for me. On 09/23/24, I received a phone call and voicemail from a ****** working at that Golf Galaxy location. In the voicemail, he stated that ***** delivered the custom order driver on September 7th (09/07/24) and that I would need to file a claim with *****. I then contacted ***** on 09/23/24 and was told that the shipper would need to file a lost package claim for the tracking number. At this point, I filed a dispute on 09/23/24 with my credit card company, Prosper, which I used to pay for this special order. On 12/12/24 Prosper, denied the dispute because the merchant, Golf Galaxy, claimed it to be an in-store purchase without any delivery or shipping tied to the *********** this point, I am out of $700.36 for an item I still have not received. Golf Galaxy has provided my credit card company with their receipts claiming that the item was an in-store purchase and did not require shipping. Golf Galaxy has falsely denied the dispute and I will be attaching the receipt I have for my special order showing it was for shipping. I will also attach the documentation that Golf Galaxy provided my credit card company to deny my dispute.

      Business Response

      Date: 01/13/2025

      Dear BBB, 

       

      We are so sorry to hear about our athletes issue with receiving their order. We have worked cross functionally with our store and vendor team since this was a web special order that shipped directly from the golf vendor Titleist. Upon verifying, we were able to confirm with ***** delivery confirmation photos that the order was delivered to the correct residence as this matched the home on ****** maps and can confirm this order was successfully delivered to our athlete at approximately 11:38am on 9/7/24. If for whatever reason our athlete believes there is an error or believes this item may have been stolen from their property, we would advise our athlete to reach out to their local law enforcement agency to report this or to file a dispute with their financial institution who can assist them with the dispute process and investigate this further moving forward. 

       

       

      If our athlete has any furhter questions, they can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 29th I ordered 2 pairs of shoes in one single transaction totaling $255.44 with taxes. The pair of shoes that I have not been refunded were $142.87 with taxes, I returned these shoes on December 10th through mail-in return and ***** received them on December the 12th. I gave Dicks Sporting Goods my online order #*********** and they cannot seem to find my return or have lost it somewhere. They mistake another return within the same order number and not my most recent return which is the pair of shoes that I most recently returned that were not comfortable to wear and not as expected on my feet. I think the problem is they think I was refunded already for a previous return that I issued with the same order number but not the other pair of shoes which I recently returned as well. I just want my refund and that is all, it has been almost 3 weeks since I mailed my return to them and I don't understand why it's taking them so long.

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dicks Sporting Goods has been in possession of order *********** and continues to delay the refund processing and deflects communication insisting to continue to wait and this item has been delivered for over 2 weeks. I would like this returned item to be refunded immediately since it has been in the possession of Dick's Sporting Goods for 2 weeks as of 12/29/24.

      Business Response

      Date: 01/13/2025

      Dear BBB,  

      We are sorry to hear of the athlete's return issues. Please allow up to 30 days for return by mail refunds. The return policy can be viewed at Dick's Sporting Goods Returns & Exchanges. If they have questions they can contact us at ************.  

      Sincerely,  

      Dick's Sporting Goods 

      Customer Answer

      Date: 01/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      I have allowed for the required timeframe given to me before returning and Dicks has refused to acknowledge receipt of the return. Dicks continues to provide vague timeframes for review and Dicks is operating out of spite rather than attempting to provide information pertinent to having my money returned. 
      Regards,

      ****** *****

      Business Response

      Date: 01/28/2025

      Dear BBB,  

      We are sorry to hear about the athlete's frustration with their experience. We have researched and addressed their concerns internally. They have been refunded in full on 1/14/25. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 01/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *****

    • Initial Complaint

      Date:12/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint regarding an unresolved issue with Dicks Sporting Goods concerning my order #***********, placed on December 19th, 2024.Two items in my orderthe **** Mens Dri-FIT Essential Micro Long Boxer Briefs - 3 Pack and a **** Multiplier Crew Socks 2-Packwere canceled due to being out of stock. On December 21st, I picked up the remaining items: the **** Mens Sports Club Fleece Hoodie and one **** Multiplier Crew Socks 2-Pack.However, my account has shown a pending charge of $135.36, which has not been adjusted to reflect the cancellation of $59.66 for the unavailable items. I contacted Dicks Sporting Goods customer service multiple times, including via phone, and was informed that they had not even submitted a request to adjust the funds. Despite this, they have done nothing to correct the charge or initiate the refund process.According to Dicks Sporting Goods refund and adjustment policy, any necessary changes should have been processed promptly. Additionally, Cash Apps policy states that pending charges should be adjusted as soon as the merchant finalizes the payment. The continued delay in addressing this issue has been both frustrating and unacceptable.I am seeking the following resolutions:1.Immediate adjustment of the pending amount in my account to reflect the cancellation of the out-of-stock items.2.A refund of $59.66 for the canceled items to be issued without further delay.

      Business Response

      Date: 01/14/2025

      Dear BBB,

      We are sorry to hear about Ms. ********** frustration with their experience. We have researched their concerns and confirmed that they were charged the correct amount, and that the authorization hold for the canceled items was removed on 12/30/2024. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  
       
      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to order **** cards online and am getting automatically canceled continuously. I have have not violated any ordering rules (I've barely actually been able to order any!) What I've tried:**** select 2024: their policy states you can get 20 boxes per order. I've only tried to order a few to no avail ******* ***** boxes: again I have only gotten a few and can't order anything The pre orders for the new wnba panini boxes- I'm allowed to get 10 according to their policy but have only been able to get 4. Everything I do now just automatically cancels. This is a huge deal because they are the only ones who carry this product and it's only available on line so they are making it impossible for me to get!I've talked to their help line and they don't understand what's happening and say they can't fix it. The same thing happened when I tried their e chat function. I emailed and received an automated email back saying their emails are not monitored and you have to call. This is beyond frustrating!Please help

      Business Response

      Date: 01/15/2025

      Dear BBB, 

       

      We are so sorry to hear about any frustration our athlete is experiencing with online orders related to trading cards. There are strict quantity limits on many of these items as 10 within a certain time frame and when our athlete successfully placed an order for quantities of (4) and (3) for two different boxes on 12/17 and then reattempted to order an additional (10) on 12/19, this is why the order was cancelled automatically as this would have put our athlete over the 10 unit threshold as we try to ensure fairness and equal opportunity for all of our athletes as this is a popular item. We unfortunately have no way to adjust quantity or time limitations on these presale items but if the athlete would like to attempt to order a smaller amount they may certainly attempt to do so moving forward but we unfortunately are not able to guarantee success as it is listed on our website that Content and hit ratios are subject to change without notice for these trading cards. 

       

      If our athlete has any additional concerns, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a T-shirt as a Christmas gift but it is a size too small. Went to make an even exchange for the exact same item. Was told there must be a receipt or I would be charged the current price for something that was already purchased. I have no way of getting the receipt or transaction information as the item was a GIFT. Nowhere in the return policy does it state a receipt or transaction number is required for an even exchange. All I am asking for is the larger shirt so Im not left with a useless gift.

      Business Response

      Date: 01/17/2025

      Dear BBB,  

      We are sorry to hear about Ms. *********** frustration with her experience. We were unable to contact Ms. ********* after reaching out several times. We reached out offering her a gift card in the amount of the sweater she was looking to exchange.  **************** has any other questions, she can reach out to us at ************.  Interaction CNC3RC.

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Christmas Eve, December 24th, I placed an order for hockey ***** using $10 in rewards. Unfortunately, the store canceled my order without any *****************, December 26th, I contacted customer service and spoke with ******* to request that the rewards be reissued so I could go in-store to purchase something else. These hockey ***** were intended for an out-of-state hockey tournament this weekend, so timing was critical.******* informed me that while she could submit a request to reissue the rewards, they would not be available until next Monday, December 30th. This delay is unacceptable, as I needed the rewards to make a purchase today. When I expressed this concern, ******* stated there was nothing she could do to expedite the process.I then asked ******* for a transcript of our chat, but she said she was unable to provide one and directed me to my account to find it. When I asked for specific instructions on where and how to locate the transcript, she abruptly disconnected the chat, leaving me without assistance or answers.This experience was frustrating and unprofessional. I am disappointed with the lack of accountability and poor customer service, especially considering this was an issue caused by the stores cancellation of my order.

    • Initial Complaint

      Date:12/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a soccer windbreaker for pick up at the store. On Xmas Eve. When i went to pick up I was told it was gone! All they would say is they dont know where it went. Thats unacceptable. Now I have a kid with no Xmas gift. Im beyond angry. And I know an employee took it for themselves or someone else took it. Im going to write bad review on any site that I can. This is so unprofessional and downright dirty to do on Xmas Eve. Shame on you!

    • Initial Complaint

      Date:12/24/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Item ended up being delivered to the wrong house by courier, after contacting for resolution was offered replacement but item was no longer in stock and closest location for pickup was 3 hours away. dicks still refused to refund me even though couldn't accommodate. Supervisor ****** basically aid they cannot help me even after submitting a police report and claim number. Advised I dispute with my bank, I say all this to say don't shop with them they are scammers trying to keep my money. I would like my refund.

      Business Response

      Date: 01/13/2025

      Dear BBB,  

      We are sorry to hear about this experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 01/13/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
      They have refunded me. 
      Regards,

      ****** Posh

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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