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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 274 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son bought running shoes at Dicks and twisted his ankle on first run. I brought them back to Dicks with receipt and Dicks would not process the return.

      Business Response

      Date: 05/23/2025

      Dear BBB,

      We are sorry to hear about Mr. ******** frustration with their experience. We have researched and addressed their concerns internally. If Mr. ****** has any other questions; he can reach out to us at ************.  
       
      Sincerely,  
       
      DICK's Sporting Goods 
       

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi so I bought an item today and tried to use my $10 off coupon that came in the mail. Ultimately the coupon didnt work as it stated it was already used before from my account. I didnt purchase an item a few weeks back using a discount that was on my account but returned the item so assumed my coupon/discount would be back on my account or the coupon would be reactivated. My account t is under ************

      Business Response

      Date: 05/19/2025

      Dear BBB,

       

      We are so sorry for any confusion here on our athletes recent return. We verified our athletes account information and have reached out to them to further educate on our reward system. Any time a return is made, a reward is not immediately received, but the points are added and reflect back on to the scorecard account and then re-converted into a new reward on the following conversion cycle. In our athletes specific case here, the points were added back to their account on 5/12/25 and they will receive this as a new $10 reward on 5/26/25 and we have reached out to explain this in more detail to our athlete also. 

       

      If our athlete has any further questions or concerns, they can contact us directly at:************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 05/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Can the discount just be applied to the recent purchase?

      Regards,

      ******* ******

      Business Response

      Date: 05/21/2025

      Dear BBB, 

       

      Unfortunately a reward is unable to be applied to a post-purchase unless a return/rebuy is performed. In this athletes case, we ensured they were aware they would receive their reward converted back on 5/26/25 but we unfortunately have no way of applying this to a completed transaction. If our athlete would like to return to store with their receipt once their reward is re-converted and do a return/rebuy in store, that would be the only possible way for this reward to be applied to this purchase. 

       

      If our athlete has any further questions or concerns, they can contact us directly at:************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 03/13/25 i returned a treadmill to dicks sporting goods the treadmill was paid for by an app called after pay but there pos system dose not have the opion to return the treadmill back to after pay but now they did give me a refund to my welsfargo account but it was never posseced by my bank and now that my bank took the money and now cant give it back to dicks becuse they have considered it a done refund becuse they have an arn# that they say my bank actceped my return and now i am sitting here waiting for a resalusion to this and this has been over 3 mounths ago

      Business Response

      Date: 05/21/2025

      Dear BBB,  

      We are sorry to hear about this experience. We were unable to contact the athlete after reaching out several times. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is pertaining a phone call and email exchange with Dick's Sporting Goods **************** starting on May 7, 2025 (Interaction WVK88N). My dad received a gift certificate in 2015, and I understand that is over 10 years ago. However, the gift certificate was worth $1000 which was well deserved for his retirement. It was sent via email with a Card Code and PIN. Since that time, he has been diagnosed with Alzheimer's and is unable to remember or access any information. We also don't have contact to the individual that gave it to him. I reached out to **************** to obtain the remaining balance and long strong short, after much back-and-forth communication, I was told, "upon further review with talking to a higher team. There is no action that we can do regarding this issue. With using all the tools, we have. We cannot verify the balance." I understand that systems have changed, however, they are a large company, and they should still have means to access this information especially since it specifically states on your website that, "There is no expiration date for your Gift Card." This is false marketing as I was basically lied to with the response I received above. There should be $216.02 which is a significant amount to not be able to have access to or use of. I have voiced that if this issue is not resolved. We will be taking any future business elsewhere and letting all other friends and family about our experience and to steer clear of shopping at Dick's due to the lack of support and false information.

      Business Response

      Date: 05/20/2025

      Hello,

      Thank you for contacting Dick's Sporting Goods. We have been in contact with the customer, and we were able to resolve this. Notification was just sent to the customer. 

      Sincerely,

      **********************

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 19, 2025, I ordered a 60in Ignite In-Ground Basketball Hoop from Dick's Sporting Goods online. I paid $1,096.24. Order number ***********. A delivery date of April 29th was scheduled as this is a large item. The window was from 1-4p.m. I worked from home that day. No hoop was delivered. We finally got a call from Dick's saying that the hoop was being returned as no one was home the day of delivery. This is false. I was home. The *** delivery person then called me. He claimed that he "rang the doorbell" multiple times on April 29. This is impossible. We do not have a doorbell. The hoop was then delivered to us. It arrived in broken, busted up box that was taped together. We called Dick's and explained the condition of the hoop upon arrival. We emailed them photos of the busted up box. It was agreed that they would come and pick up the hoop and make arrangement to send us a new one. A pick up date was scheduled for Tuesday, May 13 from 10a.m. - 1p.m. I again worked from home. We received a text from ************ saying that there was a delay with delivery by 1-2 hours. I texted back that this was fine. No one ever came to pick up the hoop. We reached out and have gotten the run around from both Dick's and the delivery service. A woman named "*******" in **************** at Dick's reached back out and said she would update me about the hoop getting picked up. We heard nothing. Wednesday, May 14, she said she is working on it but will be off Friday and Saturday and back on Sunday. That it will take her a few days to get i completed, but will keep me posted. That she is "so very sorry for your experience, that this is not what we strive for"I said I wanted the hoop picked up. That no one has reached out to talk about delivering us a new hoop. That, at this point, I do not want a new hoop, but a refund. No one has addressed this. It is now May 15 and we still have a broken, busted up box with the hoop sitting in our driveway.

      Business Response

      Date: 05/16/2025

      Dear BBB,  

      We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************.  


      Sincerely,  

      Dick's Sporting Goods 

    • Initial Complaint

      Date:05/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi BBB,I am filing this complaint against Dick's Sporting Goods for a negative experience involving misinformation and a failed product hold that resulted in significant inconvenience and wasted travel.On 5/13/25, I attempted to buy Hoka Bondi 8 shoes (size 7.5, Vanilla Cream) online at 7:45pm PST but was told they were "in-store only." That evening, at 8:00 PM PST, I called the ********************. An employee confirmed the shoes could not be purchased online or paid for over the phone but could be placed on a 48-hour hold for in-store purchase. I stressed I was driving from ************* (over an hour away) and needed the hold guaranteed; the employee confirmed it "definitely" would be.Trusting this confirmation, on 5/14/25, at 12:00 PM PST, I drove and arrived at the ********************. Upon arrival, associates informed me the shoes had already been shipped to someone else. I was not notified of this change before making the 2 hour round trip. An associate also stated online orders took priority, contradicting the "in-store only" information I initially received.This situation highlights several failures:1. Inaccurate information regarding online vs. in-store purchase availability.2. Failure to honor a confirmed product hold.3. Lack of notification that the item was unavailable before my arrival.4. Conflicting information about order *********** a direct consequence of relying on the store's incorrect information and failed hold, I wasted over 2 hours driving to and from ***************Given this poor customer experience, the misinformation provided, and the significant inconvenience caused, I request to purchase a pair of Hoka Bondi 9 shoes (size 7.5) for the price of the Hoka Bondi 8 I intended to buy ($87.97). I was willing to buy the original item online but was directed to an in-store process that failed due to the store's errors.I seek resolution to compensate for the wasted time, effort, and frustration caused by this incident.Thanks,*******

      Business Response

      Date: 05/16/2025

      Dear BBB,

       

      We are so sorry to hear about our athletes recent experience and the disappointment that the item was not available at the store as originally expected. We have reached out to our athlete directly in order to assist and resolve moving forward. If our athlete has any further questions, they can also reach us at: ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:05/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ******** Max was returned on order from Feb 11. Return still not issued after return was provided with label generated for $217.74

      Business Response

      Date: 05/15/2025

      Dear BBB, 

      We are so sorry to hear about Mikal's frustration with this online order return. We have processed the refund and reached out directly from the contact information provided in order to resolve this matter moving forward. If ***** has any further questions or concerns, please reach out to us directly at: ************. 

      Sincerely, 

      Dick's Sporting Goods

      Customer Answer

      Date: 05/16/2025



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 27, 2025 a company Credit/Debit card was used to purchase $3,371.24 in products without knowledge or permission of the *************************. On January 28, 2025 Banc of California determined fraud had occurred and notified Dick's Sporting Goods on our behalf, requesting reimbursement to **** for the fraudulent charges. On February 14, 2025 Banc of California notified **** in writing that the request was denied. On February 24, 2025 I was given the name and address of the ***** I needed to address my complaint to: ***************************************, Attention: Credit **************** On February 25, 2025 the details of the transaction (w/copies of the bank stmt., correspondences from the banc, a copy of the credit card used) were mailed to D*** Sporting Goods. No response.On March 27, 2025 a second letter (w/copies of the bank stmt., correspondences from the banc, a copy of the credit card used) were mailed to D*** Sporting Goods at the address listed above. No response. On May 13, 2025 I called customer service (******** @ ************) at D*** Sporting Goods. I was basically told that without an order number, email address or phone number, there was nothing to be done. I explained to her that I don't have that information as this was an unauthorized transaction made on the credit card, and that I can't even tell her what state is happened in. I did ask her if the name of the ***** was an actual ***** at D*** Sporting Goods and I was told; "No, it is not". I honestly don't know why I was surprised.

      Business Response

      Date: 05/16/2025

      Dear BBB,

      We reached out to Ms. ********* and advised her that since this was an unauthorized purchase, reaching out to their financial institution is the correct course of action and that they make the final decision on the outcome.

      Thank you,

      DICK's Sporting Goods 

    • Initial Complaint

      Date:05/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 28th I ordered a Peloton Treadmill from Dicks Sporting Goods. My order was delivered by Peloton April 16th. From the moment it was delivered it was not working. Peloton attempted to fix the issue by replacing the hand rails. Replacement was delivered, still not working. I was fed up and returned it. Due to the countless issues, Peloton refunded the order same day the tread was picked up. Order Number *********** Amount $3,204.65 Peloton stated they refunded the amount that was paid to them by Dicks Sporting Goods which was for $2,246.25. I was advised that once *** receives the refund I will be refunded my entire order total. This amount is what *** paid to ******* the remainder *** kept as a profit. I feel like I keep getting the run around with DSG now, too. I need my refund of the full amount I paid. One minute I am being told I will receive my refund within 24 hours since I used gift cards and the next Im being told 7-10 business days from 5/7. I really hate to file a complaint with a merchant I do business with all the time, but this is a very large amount of money. FYI- yes, I know the refund will go back to the original payment method (in this case gift cards). Also, yes, I do still have those gift cards.

      Business Response

      Date: 05/14/2025

      Dear BBB,  

      We are sorry to hear about ********* frustration with her Peloton order needing to be returned and refunded. We have contacted ******* and reached a mutual resolution. If ******* has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid ***** for the protection plan for a baseball bat I purchased because I was told by associate Tajera on 6/8/2023 that the plan also covered if my child outgrew the bat within 2 years. Come to find out now less than 2 years after purchase this is not true therefore my money went to nothing and I wouldnt have purchased had I known this truth. I would therefore like to be honored a replacement new bat which is what I had been told I was paying for.

      Business Response

      Date: 05/12/2025

      Dear BBB,  

      We are so sorry to hear about our athlete's recent frustration regarding their experience while shopping with us.  
      We have contacted the athlete and are working with them to have the issue resolved. If our athlete has any further questions or concerns, they can reach out to us directly at ************.  

      Sincerely,  

      DICK's Sporting Goods  

      Customer Answer

      Date: 05/13/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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