Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

667 total complaints in the last 3 years.
274 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #: *********** | Order date: Apr 22, 2025Hi ******************* Your order just shipped and is with fedexStay tuned for more updates and get ready for some great gear!Use the Track Package button above to see the most up to date information from the carrier. In This Package Nike Women's Air Force 1 Shadow ShoesColor: Blue Tint
Business Response
Date: 05/09/2025
Dear BBB,

We are so sorry to hear about ********** frustration regarding her online order exchange. We have reached out to ******** directly from the contact information she provided in order to resolve this matter moving forward. If ******** has any further questions or concerns, she can reach out to us directly at: ************.

Sincerely,
Dick's Sporting Goods
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dicks sporting goods has not delivered items that were ordered and paid for. When I called to address the issue with customer service, they apologized and said they would ship out the correct items. They were never received, so I had to call back. Thats when they informed me my order had been canceled (without notification). They could not send a new order out. I placed a new order a few weeks later. That order was also abruptly canceled. I called to inquire about that order. Was told I would have to wait a week to reorder, they could not process, and the credit I used for the order would take up to a week to refund. Turns out, an internal employee was canceling my orders on purpose to mess with me. This issue has not been addressed by customer service or managers. They apologize, and but the issue persists.
Business Response
Date: 05/09/2025
Dear BBB,

We are sorry to hear about the athletes experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

******** from DSG replied saying she would be my primary source of contact and that she researched the issue. She said my bank asked *** to verify my information and that this was the reason that my orders kept getting canceled.
I replied explaining that didnt make sense, and asked ******** what date my bank made that request. A week has gone by with no reply from ********.
Please allow me to explain why Jennifers reply does not make sense to me. I received an order I placed a few months ago for baseball equipment for my son, but received the wrong product. I called customer service, and after sending them photos of what I received, they processed a replacement order.
A week went by, nothing was received, so I called back. They told me the replacement order had been canceled. That was the first order that got canceled, and DSG shouldnt have needed an authorization hold from my bank to process a replacement order they werent charging for, due to a mistake they made. They also didnt verified my information in the numerous calls I had to make to customer service. According to ********, they had been alerted to do so.
And DSG certainly didnt reach out to me to try to very my information. I used $30 account credits for the most recent order that was canceled. Those credits have also not been refunded after the cancellation or resolution attempt by ********.

Regards,

****** ****
Business Response
Date: 05/16/2025
Dear BBB,

We are sorry to hear about this experience. We have researched and addressed all their concerns internally as well as provided all the necessary canceled order information, points and refunds. If they have any other questions, they can reach out to us at ************.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There were several bad experiences at my local *****, ** location and also issues with online orders and customer service. It seems Dick's doesn't care at all about the customer experience at all. I have several issues that need to be resolved and I need to soeak tonthe highest level possible to get them resolved. Thank you.
Business Response
Date: 05/09/2025
Dear BBB,

We are sorry to hear about this experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:05/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to dicks to find a basketball for my son I found one that was on the shelf that was a ****** basketball in a box for $89.99. I turned around and seen the same ball in the $***** ball bin without a box grab it to take and pay for it and they were charging me $89.99 plus tax for it along with the rest of my order. I told them to call over a manager and when the manager came he over saying that he just pointed out that ball to me and accused me like I took it out of the box and put it in the bin when security tapes will show that I got it out the bin. He tone was rude and I was offended and every day I think about it I wanted to take everything back to the store. So another manager named **** popped up behind a shelf yelling and saying they are not giving me ball for ***** and her behavior was rude and unprofessional disrespectful disgusting and discriminating. I buy from dicks often and to b treated this way was uncalled for. I would never recommend dicks to anyone. The managers there need more training and stop racially profiling people. I am not a theft I spent 250+ that day and was treated disrespectful and disgusting. That was a bait and switch and I want a apology and my money back.
Business Response
Date: 05/13/2025
Hello,
We have reached out to the customer and are actioning internally.
Thank you
Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I view their response as unacceptable! This does not justify how they treated me and made feel like I did something wrong. I strongly feel that I was baited and subject to a price switch. They didnt offer me any compensation or anything just an investigation. Not acceptable. It is the job of the store employees to ensure all products are correctly priced and displayed. If there is an issue, then that is an area they need to monitor closely to ensure people are seeing the correct prices for the correct products, not when I get a ball from a loose bin of ***** marked for $20.00. I have worked retail many of years if the product is marked incorrectly your supposed to give the customer the product for that price period. Its not my job to check to make sure their products are marked correctly. The ball was not in its original packaging which led me to believe that it was marked down due to some type of damage or defect. What turned out for me was a horrible experience, which took away from the joy of me rewarding my son with the basketball.
Regards,

***** ********
Business Response
Date: 05/19/2025
Dear BBB,

We are sorry once again to hear about our athletes disappointment with their in store experience. Unfortunately this was not a signage error in store in which we would have stood behind and honored but a large container with a large quantity of loose unpackaged ***** where a single unit was incorrectly put into this container more than likely by another guest throughout the store. We do reserve the right to honor or reject pricing discrepancies in these situations and unfortunately are unable to take further action at this time and we have reached out to communicate this to the athlete. If our athlete has any further questions or concerns, they can contact us directly at:************.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:05/02/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a charge on my card and filed a dispute with my bank. The reason they denied the claim is because Dicks sent a copy of your disclosure that says what you do when you release items to your clients. It is very evident that, that never happened because I never ordered anything from you and I was never in *************. I am now very curious as to who signed and what id's were presented when this order was picked up. I am 81 years old and barely get around let along driving to *************. I don't need a copy of any disclose, I need a copy of who ordered this product and who picked it up. I also need whose id was used to pick it up and who signed. I am not going to go to the police station, I am going to get an attorney because this is probably happening to many other people. If your disclosure states you are to check Id then your employees need to do that. Also, if its this easy for something like this to happen, then your policy needs to be re-written and enforced. Please provide me the information to formally file my complaint. If I don't get anywhere with that, I will seek legal action. One of your representatives was very helpful and saw that this was not right and sent me the information showing it and its still an issue. Attached is what you sent my bank which was your disclosures and the lady from your company that helped me sent me a copy of this invoice.
Business Response
Date: 05/08/2025
Dear BBB,

We are so sorry to hear about ****** frustration regarding a fraudulent order. We have reached out to **** directly from the contact information she provided in order to resolve this matter moving forward. If **** has any further questions or concerns, she can reach out to us directly at: ************.

Sincerely,
Dick's Sporting Goods
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

No one has called me at ************, so I am not sure where they are calling. In addition, I filed a police report and below is the response from the officer. Someone is going to be held responsible with regards to getting me my money back. Clearly your employees did not follow policy for this to have happened and the lack of empathy and support on your end is terrible. This is not a matter to take lightly. Because of your stores negligence I am in the position. I will also attach my phone log to prove no one has contacted me and I will have the officer pursue the store/Dicks at this point.
From the officer:
Good morning Ms. ********************* reached out to Dick's regarding the video of this incident, but unfortunately their video is on a rolling 45 day deletion schedule so on the day I reached out to them (May 5th) the furthest they could go back was March 21st which was almost two weeks after the incident. Please let me know if there are any further actions on your cards in ************* and I will be happy to investigate them.
Regards,

**** *****
Business Response
Date: 05/09/2025
Dear BBB,

Confirming that we had reached out to **** via e-mail and are currently investigating this matter with our Digital Loss Prevention team and store management. We will continue to update **** and the police officer involved to ensure this issue is resolved to her satisfaction. For any follow up questions, we are available at ************.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 05/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Yes, I have been in touch with ***** *** email.
Regards,

**** *****
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For over 2 weeks I have called Dick's Sporting Goods and Cashstar to get information on why my $50.00 egiftcard that I bought for my son in law will not work. They did tell me that when I purchased it on Dec 24. 2024 and it was emailed to him(******************************), that someone transferred it to a different email. We do not know whose email that is. I keep getting sent to different operators who claim they are filing a report but I have yet to hear from anyone on resolving the problem. $50.00 is a lot to me and either they should issue me another gift card or refund my money
Customer Answer
Date: 05/02/2025
ADDITIONAL INFORMATION:

I received an email from gift card support after I submitted my complaint to the BBB stating that since the email was changed on the e gift card that they would have to send the new card to me and I could forward it to my son in law. I said ok. Then they sent an email that said because the card had been used they could not reissue a new card.
When my son in law received the e gift card email back in December he didn't try to use it until about 2 and a half weeks ago. When he was at Dicks trying to use it is when he clicked in it and put in his email, as it said to do, it said there was no record of his email. So, obviously someone else changed the email before he even got it.
Business Response
Date: 05/07/2025
Dear BBB,

We are so sorry to hear about any issues that our athlete is experiencing with a recent gift card purchase. We have attempted to reach out to our athlete to request additional details and we will work with our athlete directly moving forward to resolve this matter. If our athlete has any further questions they can also reach out to us at: ************.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 05/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *******
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a golf club set from Dick's Sporting Goods in the store on 4/24/25. On 4/29/25 I used the golf clubs for the first time and after a couple hits with the Fairway 3 ********** the head of the club fell off. I called the Dick's Sporting Goods corporate number for a replacement and was told I can go to the store and replace it. When I called the store, a worker told me that they don't replace or refund used golf clubs. When I told them that corporate told me I could, they rejected my claim. I called back Dick's corporate number to tell them what happened and they said that the Stores have the final say. This is the opposite of what I was told the first time. I was initially told that I am allowed to have my golf club replaced.Additionally, under the Dick's Sporting Goods warranty regulations, my clubs are still under warranty.
Business Response
Date: 05/08/2025
Dear BBB,

We are so sorry to hear about our athlete's recent frustration regarding their recent purchase.
We have researched and addressed their concerns internally and informed our athlete moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at ************.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 05/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have spoken to Dick's Sporting Goods directly as well and they were able to handle the situation appropriately and provide me with a new club.

Regards,

****** ******
Initial Complaint
Date:05/01/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is with the customer service I have received. I purchased a large amount of products from Dicks online store. One of my items shipped later than the others and was supposed to arrive Monday. On Monday, ***** hadnt even picked up the package. I contacted their online help desk to figure out what was happening and every time someone said they were helping me, they would disconnect me and Id have to start from scratch. The item ended up shipping but is set to arrive 12 days after it should have. I went back this morning to ask about a refund for the sweatshirt and every single time I said I wanted a refund, the agent would disconnect me. This happened three times. I have screenshots of everything. They all pretend to want to help and as soon as I say I want to cancel the order or get a refund, they disconnect me. The sweatshirt is $120 before taxes. This is bananas.
Business Response
Date: 05/07/2025
Dear BBB,

We apologize for any frustration regarding the delayed shipping on this order and verified that the item in question was successfully delivered on 5/5/25. We have reached out to our athlete directly to discuss further moving forward. If our athlete has any additional questions they can reach out to us directly at ************.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:04/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on 4/24/25 and received it in the mail on 4/27/25 realized the item did not fit and went to store to return it as policy states I have 90 days to return. Once I was at store sales associate told me that I was only eligible to receive store credit because I used a 3rd party card such as Afterpay, Applepay, or Klarna. That is not stated anywhere on website or in the return policy. I called customer service and was told that due to an upgrade to their registers that was something they couldnt help. I communicate that not being told to me at time of purchase or in their policies and *** stated she understood my frustration and that they was hoping for resolution soon but right now there was nothing else that could be done. According to their site I have 90 days to return to receive original form of payment and offering me a $195 store credit after 3 days is ridiculous.
Business Response
Date: 05/07/2025
Dear BBB,

We apologize for any issues that our athlete experienced with their return originally. After investigating further, we do see that a return as been initiated and a full refund was issued back to our athletes original form of payment on 5/2/25 and we have reached out to our athlete as well on this matter. If our athlete has any further questions, they can reach us at: ************.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer of **************************************************************** app for just about a year with my first recorded order on July 25, 2024. My first two initial orders placed had no problems processing. However, upon receipt, there was damaged merchandise in both those orders. The first was for 5 running shirts and 4 were damaged; two had holes from what appeared to be from removing the sensormatic, 1 had black stains on the sleeve and the other had what appeared to be a small blood stain (probably from pricking ones finger when removing the sensormatic). I accordingly posted a review with accompanying pictures on the site and called. I was issued a coupon if I remember corrected. Additionally, Id like to state that I was not the only person to have had a similar problem. There are other reviews under the same product describing the same holes on their shirts with pictures posted as well which are still viewable online.I placed a second order on November 12, 2024 and 1 of the items arrived filthy dirty as well. It appeared that the shipper bag had ripped and as a resulted dirtied the track pants ordered. I, again, left appropriate feedback under the item and I believe was issued another coupon. At this point, I let the coupon expire and did not order again until March 6th of 2025. Every order since then has been cancelled and all I was told was that it was a billing error. I could no longer order with Apple Pay which I frequently did. Following that 4 more subsequent orders have been cancelled without explanation aside from inaccurate billing. When I call now, Im being referred to loss prevention! This is totally unfair and appears that my account has been wrongly flagged as fraudulent. Im more than happy to pay full price for my items in which twice I ordered items at full price that were cancelled! Ive tried reaching out, but their business hours are the same as my work hours. They dont allow for messages to be left and now Im blacklisted it appears without warrant.
Business Response
Date: 04/28/2025
Dear BBB,

We are sorry to hear about the athlete's frustration with their order experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.

Sincerely,

DICK's Sporting Goods

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.