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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 274 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a brand new bike on 4-16-25, by the time I returned home the tire went flat. I tried pumping up the tire but after riding it, it went flat again. I went back to the store Friday April 18th to see if they could replace or fix it. The bike guy was not there, I left the tire and they said he would call me back today, Saturday April 19th, 2025. They called me back and said due to being over 24 hours and the bike had been rode there was nothing they could do. I contacted their corporate office and again said there was nothing they could do. They have numerous other bikes of the same make and model. They could have taken a tube or tire from another bike and replaced it. They were unwilling to help in fixing the faulty bike they sold me.

      Business Response

      Date: 05/05/2025

      Hello,

      We have reached out to the customer to assist in getting this resolved for them.

      Thank you

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 14, 2025, order # ************ I ordered a pair of **** vapor fly 3 running sneakers and on April 6, 2025, order # ************ I placed another order for **** Alphafly fly 3 running sneakers. At the time I was unaware that **** runs smaller than other brand running shoes. After trying on the sneakers, I realized they are too small. I contacted dicks sporting goods via chat on the Dicks app and asked if I can do an exchange. The associate named *********, would only offer me a refund and to repurchase using a different payment method and not an exchange. That option would not work for me because the refund can take weeks before I receive my money back and I didn't have the funds to tie up and purchase 2 more pairs of running sneakers while I wait for my refund. I'm more than willing to drive to any Dicks location in ** to do an exchange, but I'm not driving to *** to do an exchange (that is the only exchange option the associate offered me). I should not that I asked ********* if Dicks could ship the sneakers to a closer location and I can the exchange there, but unfortunately the associate refused. I am looking to do an even exchange for size 11.5 for a 12, or I would be ok with a 12.5 (a little bigger is much better than too small). The total cost for these sneakers (that don't fit) with sales tax is; $510.44. Obviously that a lot of money for most people.

      Customer Answer

      Date: 04/22/2025

      Attached are the screenshots of the online order. 

      Business Response

      Date: 04/28/2025

      Dear BBB,  
       
      We are sorry to hear about Mr. ********** frustration with their experience. We have researched and addressed their concerns internally. If Mr. ***************** any other questions, he can reach out to us at ************.  
       
      Sincerely,  
       
      DICK's Sporting Goods

    • Initial Complaint

      Date:04/23/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Website says sign up for emails to receive a $20 coupon for 100 purchase after signing up i didnot receive coupon, chatted with customer service and they couldn't do it, called their corporaporate and they couldn't do it. It is false advertisement.

      Business Response

      Date: 04/24/2025

      Dear BBB, 

       

      We have reached out to our athlete regarding this matter to reach a mutual resolution moving forward. We have not yet received follow up from them, but we will continue to further assist them moving forward towards a resolution once we receive a response. If our athlete has any further questions or concerns, they can contact us directly at:************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:04/18/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notification indicating that my package had been delivered. Upon reviewing the delivery photo, it appears that my package was delivered to a different house. I have attempted to file numerous claims with ***** but they are no help. They state they delivered my package to the correct address but that is not true.I then contacted the Merchant to request a full refund and The Manager **** advised me that because the order was marked as delivered, no refunds will be issued at this time. This is not a good way of doing business. I paid good money for my order only for it to get delivered to the incorrect address. I also find it a scam that I don't have the goods I PAID for! All in all, I would just appreciate my money back and I will not think twice about shopping elsewhere. I work in customer service too and my god, the lack of "world class service" their providing is a complete joke. Actually no, it's more of an insult.

      Business Response

      Date: 04/21/2025

      Dear BBB, 

      We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************. 

      Sincerely, 

      Dick's Sporting Goods

    • Initial Complaint

      Date:04/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was hands-down the most infuriating, unprofessional shopping experience Ive ever had. I came in to buy Hoka shoes and found four pairs sitting on a clearance table, all with 20% off tags clipped to them. I asked an employee to bring out my size they didnt have it, so I tried on multiple others, finally landing on a 12 wide that fit. I go to check out, and surprise: the discount doesnt apply.An employee tells me the discount is only for certain womens shoes then literally grabs random pairs from the back and tries to gaslight me. I take her to the clearance table to show her every pair is tagged dozens of shoes, all marked 20% off. She shrugs and says, Oh, those were mistagged. Nothing we can do. No apology, no accountability just pure condescension. She talks to me like Im an idiot for believing their own pricing tags.She then pushes me to sign up for their rewards program, saying Ill get $20 off. So I waste more time signing up, just to be told at checkout, again, that it doesnt apply to Hokas even though the coupon says nothing about exclusions. More time wasted, more attitude, more ********.I work retail. I know that when a company mislabels something, theyre supposed to honor it. But not here. Here, you get rude, dismissive employees who lie to your face, talk down to you, and waste your time with scams disguised as solutions. I left exhausted, disrespected, and ****** off and I still bought the shoes.This store is a disgrace. Dishonest marketing, zero customer service, and employees who act like theyre doing you a favor by s******* you over. Absolutely disgusting.

      Business Response

      Date: 04/24/2025

      Dear BBB,

      We are sorry to hear about Ms. *********** frustration with their experience. We have contacted Ms. ****************** reached a mutual resolution. If Ms. ********* has any other questions; she can reach out to us at ************.  
       
      Sincerely,  
       
       DICK's Sporting Goods 

      Customer Answer

      Date: 04/24/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *********

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order and returned it. Order #***********. It was returned weeks ago and I have still not gotten a refund. I sent it back with the ***** label they provided me, #************. I have contacted them several times and they said to wait a month and if I still don't get a refund to contact them again. This is an absurd amount of time for a refund. Please refund my money.

      Business Response

      Date: 04/14/2025

      Dear BBB, 

       

      We apologize for any frustration that our athlete may be receiving regarding their online order that was shipped back as a return. We do state on our website that a refund can take up to 30 days to receiving as the item must be received and verified prior to a refund being issued. We have reached out to our athlete to resolve this matter moving forward. 

       


      If our athlete has any further questions or concerns, they can contact us directly at:************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a new golf club shaft, and grip. I paid to have them installed on a golf club head. Every time I call it's not ready. It's been about 6 months since I placed that order. I want my club.

      Business Response

      Date: 04/15/2025

      Dear BBB,
       
      We are sorry to hear about Mr. ****** issue with receiving his custom golf order.  Unfortunately, custom order timeframes vary depending on the vendor, product, and supply chain.  *********** has further questions; he can reach out to the store it was ordered at for an update by calling ************** or can call us directly at *************. 
       
      Sincerely, 
       
      DICK's Sporting Goods 

    • Initial Complaint

      Date:04/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to request Dicks Sporting goods to stop sending me junk email. I have completed multiple requests in writing, using their website and clicking stop sending on their emails. For months they continue to the harassment daily!!

      Business Response

      Date: 04/17/2025

      Dear BBB,  

      We are so sorry to hear about our athlete's recent frustration regarding our promotional emails.  
      We have researched and addressed their concerns internally and informed our athlete moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at ************.  

      Sincerely,  

      DICK's Sporting Goods  

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son received two gift cards for his birthday and both were fraudulently used. They were used online and the person was able to purchase without having the pin so ********************** should be able to track down the fraudulent use of these cards. However, Dicks will not refund me the money . I am out $55.

      Business Response

      Date: 04/15/2025

      Hello,

      Thank you for sending this over. We are currently looking into this for the customer and have reached out to them for more details.

      Thank you again

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** was returned with proof of return by Chat Support agent and refund claimed to be issued has not been issued yet.

      Business Response

      Date: 04/10/2025

      Dear BBB,  

      We are sorry to hear about this experience. Upon checking the returned item was purchased on a different order number than the one provided and was previously credited. If the athlete has any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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