Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

672 total complaints in the last 3 years.
276 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for two bikes in full online only after the online website showed availability and allowed me to put in the cart and purchase… but mysteriously when I was on the phone with the manager (sally) trying to get a price match… after being on hold for over 30 minutes waiting on the manager when the initial representation indicated the price match was too large for her to make … all of a sudden the manager told me that the order had been cancelled because the items were no longer available.
Business Response
Date: 08/09/2023
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 08/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** *****
Initial Complaint
Date:08/08/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dick’s Sporting Goods sends me endless emails that I have won an Igloo rolling cooler. I responded and was assured that I only had to pay the shipping fee. I did so and received a response email that the so was shipped. I emailed them back for the shipping tracking and received no response
Business Response
Date: 08/09/2023
Dear BBB,
We have left Ms. ****** a voicemail and follow up email here today informing her that unfortunately this is an online scam and is not a legitimate ad or communication from Dicks Sporting Goods or our family of brands. We advised Ms. ****** to also contact her creditor or financial institution to alert them as well and dispute this charge since this is a scam. If Ms. ****** has any further questions, she may respond to my email directly or reach us at ###-###-####.

Sincerely,

Dicks Sporting Goods
Customer Answer
Date: 08/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I received a detailed professional message from Jeffrey M. in the Executive Customer Engagement Department clarifying that this "promotion" has no affiliation with Dick's Sporting Goods. The following was relayed: "Unfortunately this is not a legitimate communication from DICK’S Sporting Goods. DICK’S does not send communications from any email domains except for those affiliated with our family of businesses (DICK’S Sporting Goods, Golf Galaxy, Public Lands, Field & Stream, House of Sport, Going, Going Gone or Gamechanger)."
I thank BBB for advancing this complaint and assisting in resolving the issue and exposing the fraud by the bogus email sender using the good and trusted name of Dick's Sporting Goods to secure ill gotten gain.

Regards,

********* ******
Initial Complaint
Date:08/06/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Responding to a dicks advertisement for panini baseball cards and were advertised at a special deal which ended to be around 12.50 per box so I ordered about 7 and placed the charge on a credit card and my card was charged and was awaiting shipment . Then a few days later I get an email that my order was cancelled and that I would not be charged with no explanation. I feel a company should stand behind their product and prices
Business Response
Date: 08/08/2023
Dear BBB,

We have reached out to Mr. ******* and apologized for the incorrect price being displayed on an online item. We had a system error that incorrectly marked several MLB items to the incorrect price, and I have provided Mr. ******* the link where we reserve the right to cancel online orders due to such pricing errors. The link is: https://www.***************************************************

We have also offered Mr. ******* a $35 gift card for the inconvenience and awaiting a response. If Mr. ******* has any further questions, he can reach us at: ###-###-####.

Thank you,

Dicks Sporting Goods
Customer Answer
Date: 08/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:08/03/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, Its related to my Order: *********** / Scorecard no. ************ which was returned as I was refused an even exchange to a different color. I wanted full white instead of blue/white which I returned. Anyway, I did not get back the entire scorecard points used on this order, and on contacting on Jul 25, Maria agreed to reinstate 945+300+700 points, however none were added. Its related to $60 rewards and $127 courtesy discount. She could not add $127, but agreed to honor when I am ready to order which was once my rewards were refunded. She looked into the details, and as only 855 points out of 1800 points were refunded ($60), she agreed to refund initially 945 points, and then 300 & 700 to make up for the missing $30+ in points. However, I never received those points. Then I contacted today and Judy, one of the worst customer agent, will not honor the points promised by Maria. Also, even after explaining her, she refused and will not escalate to her Manager because of which I am forced to raise this complaint. Kindly look into it. Instead of compensating for my inconvenience, I see resistance in refunding even the promised points. Thanks
Business Response
Date: 08/08/2023
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *********
Customer Answer
Date: 08/16/2023
Hi, its related to my Order #: *********** | Order date: Jun 10, 2023 and specifically for my Nike Men's Air VaporMax Plus Shoes. Your agents do not understand that buying shoes online has its own disadvantages and customers' needs to be taken care in case of not liking the color or size not working out. When I received the shoe, I wanted to exchange with White/white/platinum color shoe as this was little too childish. I contacted customer support and I was told I can get the exchange done at store. I went to the the local store on Jul 23 to exchange, however they didnt have the white color, and I was told that I need to contact online and they will honor the price for the white color shoe, and I can return it in the store. I was hesitant in returning at store but I was assured by the staff at the store, that they will honor the price. On Jul 25, I contacted DSG via chat and I was indeed assured that they will apply the $126 discount as promised when I place a new order. However I was waiting for my rewards to come back to my account before placing the order. I contacted on Aug 3 again when my points did not come back to my account, and then had to escalate to get back points. Now when I see my rewards in my account, I contacted again today and this time the agents simply refused to honor the price. This was not expected. How can DSG agents go back on their words. Its kind of fraud where I return my shoes based on their assurance, and then they refuse to honor the price. I explained this to Allayah today, then to the Supervisor Alisha, and I even called, and spoke to Markell another supervisor, and all refused to honor the price. This is a serious issue where now we can't trust DSG agents. I would have not returned, if the intent was not to honor the price in any way. I really wish that DSG agents are understanding and show empathy and understanding, and I dont have to file complaint. Filing this complaint, so that the discount of $127 is honored as stated.
Business Response
Date: 08/21/2023
All the missing points were added for this athlete on 08/08/2023. No further action is required from us.
Customer Answer
Date: 08/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *********
Initial Complaint
Date:07/27/2023
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #: ***********

I completed an order totaling $118.72 and payed with PayPal. I was charged two separate times, once for each item when the shipped. Those totaled $33.14 & $85.58, totaling $118.72 - the transaction amount I agreed to.

Days later, without any contact or authorization, Dick’s charged my PayPal an additional $0.77 as an adjustment. I emailed the address provided to PayPal for questions. I immediately received a kickback email saying that address was not monitored.

How can a company adjust transactions without my knowledge or consent? I know this can happen for tipping, however, any reasonable person can discern that I didn’t tip the company for a throw blanket and a clearance jacket.it makes me wonder how frequently this is happening to consumers.
Business Response
Date: 07/28/2023
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 07/28/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I need to know why this wasn’t done correctly when I completed my transaction. This should not be happening to your customers. There was an agreed upon amount and that amount was exceeded after the fact. This is not and will never be okay.

Had I only had that amount in the account for the transaction amount I agreed to, I could have faced overdraft fees in the least. That would not be my fault, it would be Dick’s. I have a strong suspicion the company would not rectify that situation.

I also was not contacted at all by the company about this. Not prior and not after until I complained. Again, this is not and will never be okay.

What is being done to ensure this doesn’t happen again? This is fraud. If the company realized after the fact that they mis-charged, they are responsible. They do not get to file additional charges after it is said and done. This is not a one time courtesy, if this ever happens again, I will be taking it much further as again, it’s fraud.

Regards,

**** ****
Business Response
Date: 08/02/2023
This extra charged the customer had on their account was from a sale tax adjustment. They have been credited for that amount as a one time courtesy.
.
Customer Answer
Date: 08/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They did not answer the questions I asked. They are committing fraud and unethically making additional charges to customers accounts for which the customer did not authorize nor given any opportunity to consent to. This would not be a one time courtesy. Customers should fight them on this because it’s stealing after the fact. I want my questions from the last rejection answered.

Regards,

**** ****
Business Response
Date: 08/08/2023
This customer has been credited the difference and provided an explanation of the additional charges that showed up on their account. It was a sales tax adjustment.
Customer Answer
Date: 08/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business has continued to disregard my questions. I want to know how often this happens? I want to know why they think it is ethical in any way to make additional charges to their customers accounts the customer did not authorize. I want to know why I was NEVER contacted by them about the additional charges. I also want to know why I was refunded more than the additional charge. These questions have been ignored three times. I believe this is happening frequently and that they do not want to answer these questions. It all leads to fraud and theft.

Regards,

**** ****
Business Response
Date: 08/09/2023
This customer has been fully refunded for the Sales Tax adjustment that took on this original order. The total refund amount of is $2.16 for online order number ***********.

This customer has been advised of this additional sales tax adjustment and refunded for that amount. No further action is required from our company on this matter.
Customer Answer
Date: 08/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have asked very specific questions many times. Dick’s is refusing to answer. They are telling me I can call or email, I can only believe it is to take this out of the public eye and I will not be doing that. This needs to be investigated by an outside source as it seems to be a bigger than an isolated issue.

Regards,

**** ****
Initial Complaint
Date:07/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We placed two online orders. #*********** (ready at 9:27AM) and #*********** (ready at 1:22PM).
Both orders had ***** *** listed as an alternate pickup person.

When ***** *** went to Dick's to pickup these orders, he was only given one order. I received the pickup confirmation at 2:32PM. I called Dick's shortly after to confirm he was given two orders (I spoke with Ethan) and Ethan said he didn't see any additional orders so Ethan said he must have.

When ***** *** arrived home he only had one order.

I called Dick's and spoke to Ethan at 3:00PM and asked him to have the order delivered through their delivery service by 5:00PM as we did not have the time to go back and pickup the order. I did not hear anything so I called back at 3:38PM for an update and I initially spoke to Jose. I encourage Dick's to listen to the conversation I had with Jose as it may be a great training opportunity so another customer doesn't have to go through what I did. I eventually spoke to Ethan who said DoorDash would not be able to deliver my order by 5:00PM but they would be able to deliver it today (the total time on hold & speaking to someone was more than 15 minutes). So then Ethan had to cancel my original order and I had to replace it (30101391637) so it could be delivered by DoorDash.

This is the first terrible online ordering in store pickup experience I had with Dick's. The amount of time and the way I was treated by one associate was not okay and something needs to be done to fix this.

(I can provide my orders to confirm ***** *** was listed on both orders if needed.)
Business Response
Date: 07/25/2023
Good afternoon BBB,
We are sorry to hear about Ms. Roger's frustrations with her pick up in store orders. We reached out and left Ms. ****** a voicemail and follow up email explaining that order: *********** was cancelled and Ms. ****** was never charged for this order they did not receive, and that authorization holds can take up to 5 business days to fall off depending on the creditor or financial institution. For the confusion, we offered Ms. ****** a $30 gift card and once we receive confirmation from Ms. ****** confirming the mailing address, we will be happy to send that out moving forward.

If Ms. ****** has any further concerns, she can reach out to us at ###-###-####.

Sincerely,
Dicks Sporting Goods
Initial Complaint
Date:07/23/2023
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a YETI TUNDRA HAULCOOLER on JUNE 25 2023 at DICKS SPORTING GOODS on line and payed for it with a VISA CARD ISSUED THRU AFIRM for a total of $494.91 . I returned the YETI COOLER ON WED. JULY 12 2023 AT DICKS SPORTING GOODS IN GREENSBORO NC . The problem was noitced when I got home and saw they had credited the full amount to my DICKS SPORTING GOODS IN STORE CREDIT CARD . DICKS should have issued the credit back to my AFFIRM VISA CARD . We called DICKS and they said there was nothing they could do . Now we are STILL paying the AFFIRM VISA CARD that we used to purchase the cooler with for something WE DO NOT HAVE !!! I DID NOT PURCHASE THE COOLER WITH MY DICKS CHARGE CARD !!!! I CAN NOT BUY ANYTHING ON LINE FROM DICKS WITH AN INSTORE ONLY CARD !! SO HOW CAN DICKS REFUND MY PURCHASE TO MY CREDIT CARD ACCOUNT THAT CAN NOT BE USED ON LINE FOR PUTCHASES AT DICKS ???? DICKS refund poilcy plainly states the refund will be put back on the way it was paid which was my AFFIRM VISA CARD .
Business Response
Date: 07/24/2023
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 07/30/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** ***** I have read the response and see that nothing is happening to resolve this issue . DICKS SPORTING GOODS still shows the payment to them and the AFFIRM visa card has not been refunded and AFFIRM has started to take monthly payments out for an item I DO NOT HAVE !!
Business Response
Date: 08/02/2023
The amount of $473.85 was credited back to another credit card ending in ****. This customer has been provided information to show their financial institution that a credit has already been issued.
Customer Answer
Date: 08/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** ***** THIS IS WRONG . I BOUGHT THE ITEM FROM DICKS WITH A AFFIRM VISA CARD ENDING IN 9580 . DICKS CREDITED THE RETURN TO THEIR STORE CARD ONLY MASTERCARD ENDING IN **** . AFFIRM IS CHARGING ME $45.91 A MONTH FOR SOMETHING I DO NOT HAVE . IF YOU WOULD READ THE DICKS STORE RETURN POILCY IT SAYS THEY, DICKS RETURNS THE REFUND TO THE WAY IT WAS PURCHASED WHICH WAS A AFFIRM VISA CARD . DICKS IS APPLING THE REFUND TO THEIR IN STORE USE ONLY PURCHASE MASTERCARD WHICH DICKS ISSUES . YOU CAN NOT PURCHASE ANYTHING ON LINE WITH THE DICKS IN STORE USE ONLY CARD SO WHY ARE THEY PUTTING THE REFUND BACK ON A CARD I DID NOT USE TO PURCHASE THE ITEM ? . PUT THE REFUND BACK ON THE AFFIRM VISA CARD ENDING IN 7580 INFO WHICH HAS BEEN SENT TO A DICKS AGENT WHEN IT WAS ASKED FOR IN A RECENT EMAIL . I AM PAYING FOR AN ITEM THAT I DO NOT HAVE !!!!!!!! I HAD A PAYMENT DUE ON THE JULT 16 2023 FOR $30 . WHICH HAS DISAPEARED . FIX IT !!!!!
Business Response
Date: 08/08/2023
This customer has been provided information to present to Affirm this item has been returned. We will not be issuing another refund. This customer was already credited for this amount.
Customer Answer
Date: 08/08/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,YOU WILL REFUND THIS TO THE CARD IT WAS CHARGED TO !!!!!!!! IT WAS NOT CHARGED TO A DICKS SPORTING GOODS CARD !!!!!!! HOW STUPID CAN YOU PEOPLE BE !!!!!!!! I HAVE FILED A CLAIM AT AFFIRM ALSO !!!!!!!

***** *****
Initial Complaint
Date:07/21/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a pair of sunglasses in Washington Missouri's Dick's sporting goods and then went on vacation about a week later and realized the sunglasses gave me a headache so I returned them to a Dick's sporting goods in Pensacola Florida. It took over an hour to get the return done because they couldn't seem to find the transaction. We called their headquarters and got the receipt because none of the actual card information worked. On July 8th We returned to the sunglasses and said we would get a refund on our credit card. 3 weeks later we still have not received any refund. I have reached out several times to Dick's sporting goods and have been blown off every time. They once said they would email me about the issue but I never received an email. So since they won't refund my money but I've already returned the product filing a complaint is the next logical step.
Business Response
Date: 07/24/2023
Good afternoon BBB,

We have investigated this concern and reached out to Mr. ********** concerning their return made on 7/8/23. After investigating, this return was successfully credited on 7/9/23 back to Mr. **********'s original form of payment ending in **** and we have provided him the acquirer reference number that they can then provide to their financial institution to have the funds released going forward since this was successfully credited on our end. If Mr. ********** has any further questions; he can reach us at: ###-###-####.

Sincerely,

Dicks Sporting Goods
Customer Answer
Date: 07/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

****** **********
Initial Complaint
Date:07/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on July 07, 2023 for a golf club. I was given a promo code that would not work, and was told that I can place the order and they will apply it ($30), and it was guaranteed under Conversation ID #************************************. I contacted them today and was told they could not credit it, and would send it along, after I was promised I would get the credit. The other issue, I was charged $191.24 on the 7th. The next day, without my authorization, was charged an additional $2.25, and told it was tax. The tax on my bill was $11.25. I do not understand why they billed extra the next day, after I paid what was owed, and was told they do not add tax after it is billed. All this is attached. I would like the $30 credit that is owed, the additional $2.25 they added after in which I did not consent to, and then some additional credit for all the time I had to spend on this.
Business Response
Date: 07/13/2023
This customer has been credited back $32.25 for online order number ***********.
Initial Complaint
Date:07/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ok so they send me the wrong size shoes so I returned 2 pairs along with fed ex tracking number in them and I even got pictures of where the shoes where left along with the employee signature who got them they only refunded me for once pair so when I call and ask them I swear to god they tell me ooooo we sent it to the wrong department or have u tried calling your bank they even told me to wait the full 30 days in order for a refund so I did now they tell me I have to wait for the internal teams email and they say it’s gonna take 48hoirs well guess what???? I already waited 6 times when they say 48hours they just keep lying and I toook screenshots of all our prior conversations for proof
Business Response
Date: 07/13/2023
Good afternoon BBB, we attempted reaching out to Mr. ******* and received no answer. Unfortunately, due to Mr. *******'s history of refunds and reships including online orders: *********** and ***********, our system is not able to provide any further refunds or reships. If Mr. ******* wishes to continue making further returns, we recommend doing this in store as our system does not permit any further refunds to be issued.

Mr. ******* may also call Apriss at ###-###-#### for further details moving forward regarding this decision.

Thank you,

Dicks Sporting Goods

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.