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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Complaints Summary

    • 667 total complaints in the last 3 years.
    • 273 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Ugg slippers from Dicks sporting goods online January 15, 2025. Its now April and no slippers. They had responded initially to my request but to no avail. Ive been contacting them continuously and no more response. I want my order# **** or a refund of $37.00

      Business Response

      Date: 04/09/2025

      Dear BBB, 

       

      We are so sorry to hear about our athletes' issue with their online order. After further investigation, we reached out to inform our athlete that this was not a legitimate order placed with Dicks Sporting Goods or our family of brands and advised our athlete to notify their financial institution to dispute this charge moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************.  


      Sincerely,  

      Dick's Sporting Goods  

    • Initial Complaint

      Date:04/07/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The merchant Dicks Sporting Goods on 2/25 when I noticed an unauthorized transaction on the same day.When I notified them I was told that the order was placed and the order had already been picked up.They told me to notify my bank. Which I did.The bank told me they will review my dispute. I was at work at the time of the incident I work in ********* and it was picked up in ********************* account was hacked and my information was stolen.

      Business Response

      Date: 04/10/2025

      Dear BBB, 

      We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************. 


      Sincerely, 

      Dick's Sporting Goods

      Customer Answer

      Date: 04/11/2025



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of ****** Adrenaline shoes online with in store pickup. I picked them up and exchanged for the same shoe different color when I picked them up. They did not fit correctly so I went to return and they will not return to my original **** payment method which is according to the website and receipt what should be done. They will only offer me a store credit. This is not acceptable. It clearly states original payment method. They would not refund my credit card. I am asking for them to honor what is on the receipt and what is on my Dicks app. Start a return bring in store with your original payment method. This is what I did. Make the transaction right.

      Business Response

      Date: 06/03/2025

      Dear BBB, 

       

      We are sorry to hear about any issues our athlete experienced with a return. We have reached out and reached a mutual resolution with our athlete moving forward. 

       

      If our athlete has any further questions or concerns, they can contact us directly at:************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 06/03/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** ******

    • Initial Complaint

      Date:04/03/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled order entire order after ordering no reason given bad business practices I needed my order

      Business Response

      Date: 04/09/2025

      Dear BBB,  

      We are sorry to hear of Marshea's frustrations regarding her online order being cancelled. It appears this order was canceled due to a mismatch between the contact information/billing details provided not matching the card used on this order.If ******* has any additional questions, she can contact us at ************ to be transferred to our ************************** who can advise more specifically which details did not match.  

      Sincerely,  

      Dick's Sporting Goods

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my order *********** was cancel . but did not refund back to my giftcard.$250.006323737905284760 ******** $250.006323740437504472 ******** $250.006206445729566192 ******** $33.706317511848580026 ******** total ***** USD.did it Dick's Sporting Goods are scam company?please help.

      Business Response

      Date: 04/03/2025

      Thank you for contacting Dick's Sporting Goods. This was already resolved for the customer. Thank you.

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of black **** Universa leggings and received this aqua blue something that I didn't request. If you all don't have the time in stock then just say so and refund the person instead of deliberately sending out the wrong item. There's no return slip in here and I want my money back ASAP.

      Business Response

      Date: 04/01/2025

      Dear BBB,  

      We are sorry to hear about the athlete's frustration with their experience. We have researched and addressed their concerns internally. If they have any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:03/29/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On3-25-2025 I made an online order with dicks sporting. After 4 days i noticed my package hadnt moved upon checking ***** tracking number. This is totally unacceptable. Dicks states the package was sent to ***** and of course ***** states never received the package. Never was I even contacted to be notified either way there was a problem

      Business Response

      Date: 04/01/2025

      Dear BBB, 

       

      We are so sorry to hear about our athletes frustration with not receiving their order. On isolated occasions in the fulfillment and delivery process, an order may be lost in transit or not properly scanned in as we were unable to see any tracking updates on this order. We also have taken care of our athlete with a full refund on 3/29/25 to resolve this matter and if our athlete would wish to reorder or purchase in store, they may certainly do so. We apologize once again for any frustration this may have caused our athlete and if they require further assistance, they can reach out to us directly at ************.  


      Sincerely,  

      Dick's Sporting Goods

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased my daughter a Easton Ghost double barrel 10/07/2023 along with the No Sweat Protection plan, the bat was sent to ****** in November due to performance issues Easton sent the bat back and said it was degraded due to normal wear and tear, then Assurion denied the claim saying it wasnt covered, so now Im curious what is the purpose of the warranty if nothing is covered? Just curious if there are any other options, she worked hard to purchase that bat on her own was hoping it would last longer then a year and half, I work nights prefer e mail as main contact

      Business Response

      Date: 04/01/2025

      Dear BBB,

      We are sorry to hear of Mr. ****** frustration with this warranty claim. The vendor and ******* have denied the claim because unfortunately normal wear and tear are not covered under warranty. I have reached out to Mr. **** reiterating this and offered a gift card for the inconvenience to use towards a future purchase.  *********** has any additional questions, he can contact us at ************.

      Sincerely,

      Dick's Sporting Goods

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to return the brand new shoes and was not allowed to return them, as my son had tried the shoes on. The store is 60 miles away.

      Business Response

      Date: 04/01/2025

      Thank you for contacting Dick's Sporting Goods We are contacting Athlete for more info regarding this complaint.  Thank you

    • Initial Complaint

      Date:03/21/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my ****** kid to purchase a few **** Tech clothing for his birthday. Unfortunately, the only medium clothing available was the one on the mannequin. I asked a black cashier if she could assist removing it off the mannequin she told me to do it myself that it was easy. Well when I tried taking the clothing off the mannequin my right hand middle finger got caught on the mannequin pinching the finger and causing a blood blister. I obviously screened and the lady laughed but did not come to assist. I asked again for help and her response was she was not going to get injured like I did. I was upset and asked to speak to a manager but took over 30 mins before anyone could get a hold of a manager so o left. I was embarrassed and now had to go home with an injury to my finger

      Business Response

      Date: 03/28/2025

      Dear BBB,

      We have reached out to this customer for additional information needed in order to research their complaint and are currently waiting for a response.

      Thank you,
      DICK's Sporting Goods 

      Customer Answer

      Date: 03/28/2025


      Better Business Bureau:

      I did receive an Email from Dick's Sporting good. I included pictures of the injury but received a response that dick's sporting good is unable to open the attached documents. I re-sent the email with the images and awaiting response. 
      Regards,

      *********** Dlarentez

      Business Response

      Date: 04/11/2025

      Dear BBB,

      We have reached out to Mr. DLarentez with a resolution however have not received a response in several days. We will continue to attempt to reach out to get this resolved.

      Sincerely,

      Dick's Sporting Goods

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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