Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

667 total complaints in the last 3 years.
273 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am very unhappy about Scott C******* sending me to my home address this retaliation letter. Scott C******* threatened me that if I communicate with Dick's employee in the future, it will be harassment. If I buy online or in-store at any Dick's location in the future, I will be arrested. I received this retaliation letter today because I complained last week about the store manager kept following me everywhere in the store. I just communicate with Dick's employee to complain about the store manager. How is it harassment? I don't want Scott C******* to send me this retaliation letter after I complained about the store manager following me everywhere in the store. I agree with Scott C******* I will not buy online or in-store at any Dick's location. I also agree with not communicating with Dick's Employees. The part I don't agree with is I am inappropriate behavior I just complained about the store manager kept following me everywhere. Please send this complaint to the complaint department. Scott C******* is the worst that represents for Dick's Sporting Goods.

I need you to send me an update status. I spent $3000 each year at Dick's sporting goods. I am a gold membership customer. Scott C******* doesn't give value to customers. Scott C******* is very biased toward me. Scott C******* took sides. Scott C******* solved my problem by taking sides. Dick's has the worst VP, Omni Channel Fulfillment & Athlete Service such as Scott C*******. Scott C******* is the worst person that can represent Dick's. Dick's employs the worst person I have ever seen in my life.

Scott C******* was not happy about my complaint, then he quit his job. A lot of people want Scott C*******'s job. Scott C******* treated customers with a rage. Dick's starts hiring a new vice president and things start to look better. A new vice president is much better at customer service than Scott C******* and I hope it stays that way. Good for business. Thank you and I look forward to shopping with you all again.
Business Response
Date: 12/19/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 12/19/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Richard C****

The entire team at Dick's sporting goods belong Scott C******* is the worst that represent for Dick's sporting goods company. Don't lie. My issue never address. I never see the worst customer service belong Scott C******* in my whole life. That's called addressed my issue. It's retaliation letter and threatening me. in the letter, Casicato threaten to arrest me if I buy online or in store. It's deem harassment if I communicate with Dick's sporting goods employee.
Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My item was marked delivered by FEDEX and not received. The company lied about reaching out to fedex in regards to my package. There was no claim filed and they were not in contact with the shipping company. FedEx left a picture of boxes on stairs in a community where all 30 houses have the same stair. There was no number or door in the picture left. I have filed a claim with FedEx as dicks sporting goods failed to do so ! They are refusing a reshipment of this order without proof of delivery.
Business Response
Date: 12/19/2022
Dear BBB,

This athlete has over 7 orders from the past year stating they never received their items. All the items not being received are Jordan shoes. We have deemed them as fraud and will not be issuing a refund.
Customer Answer
Date: 12/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I have attached photos of the claimed delivery as well as photos of MY front door in which they are NOT the same ! The company refused to open a claim which is what I requested! A police report in also in the making against you. For your reference, details of the offer I reviewed appear below.

Regards,

****** ******
Initial Complaint
Date:12/14/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pennsylvania online customers are being charged a higher tax rate than 6% state tax. For every 1 million customers spending $100, Dick’s is collecting $1,000,000.00 in overcharge so this is probably class action lawsuit worthy.
Business Response
Date: 12/19/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:12/13/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order was canceled for no reason. I verified with my credit card company and my card is fine. I have $40 worth of discounts that I can no longer access. I have been on two phone calls and on hold for a total of more than an hour. I was told to call back because no one could help me with my order today. I don't even want the merchandise, I want my $40 in coupons.
Business Response
Date: 12/14/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at 866-677-4771.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 12/15/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

****** ******
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Saturday December 10,2022 I waited on line on Dicks sporting good for approximately 3 hours to purchase a pair of sneakers that were being released. Finally after waiting in a virtual line my selection time was granted. I ordered a pair of size 10 Air Jordan 11 Retro. I followed the prompts for payment and selected PayPal, received confirmation text to authorize Dicks the payment of $228.11. At this point I completed the sale and received confirmation via email that PayPal authorized payment in that amount with transaction
#*******************.

The next day I check the status of my delivery and the order was not in my account. After spending another 2.5 hours speaking and being disconnected from several supervisors who told me that there is nothing they can do it’s an issue with their system and thousands of people are facing the same situation.

This was a Christmas present for my 16 year old that I was under the confirmation after being charged the amount that the sale was completed.

I am gold member of Dicks sporting goods and a loyal customer for over 30 years. I am also planning on filing a complaint with the Attorney General office for unethical business practices as well.

Could you please research this deceitful sales practices operated online with Dicks sporting goods. They create this hype with a release date, time and when you finally get your sale they claim that there is issue with their system and you loose out, the several reps I spoke with stated that this happens all the time.
Business Response
Date: 12/27/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:12/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed the order on November 22, 2022. I tried to cancel the order, but the order was already processed and I was told to return it as soon as I receive the order. I drop the package off at FedEx for a return the next day. . I spoke with FedEx and the package has been in Oceanside California for the past 8 days. They consider the package lost and told me to call Dick’s Sporting Goods and request a refund for the loss package. Dick’s Sporting Goods does not want to refund me For the loss package. They gave me a phone number to call and I called them but they told me I had to wait four weeks for a refund. I don’t think that is fair for me to have to wait when I try to cancel the order and I sent the package back. Clearly, FedEx has lost the package and now I can’t get refunded. I want my refund in the amount of $347.99 to be processed as soon as possible . I have attached photos of my order information and FedEx tracking information.
Business Response
Date: 12/07/2022
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 12/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. They did not reach out to me to resolve my issue. For your reference, details of the offer I reviewed appear below.

Regards,

****** ****
Initial Complaint
Date:12/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They advertised a promotion to the first 100 people to get people in the store. On the day of the promotion, they did not give away the items that were advertised. I was one of the first 100 people in line for the promotion and they said they had already given the items away on the previous day, which was not listed on the promotion. I contacted customer service and all the did was apologize and say they were sorry for the inconvenience. I think that is deceptive advertising
Business Response
Date: 12/07/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:11/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Constant harrassement of emails and mail? I have not ever done business with this company ever? And ask you to really take my complaint very seriously? And investigate thoroughly and vigorously as to how and why my personal information was aquired and how it was compromised? I have never contacted this company until today to just get the companies address? Just so that I can file this very serious complaint? Also I would like the fiollowing to be permenently removed? My personal information for ever? Dont ever wanted by emails and letters and mail to ever be contacted by this company? And I would like an official apology? I also would like to make sure that my complaint treated with the full honesty it deserves?
Customer Answer
Date: 11/29/2022
Let me ;et you in on a little secret with all these businesses once they try and make you and me think that they are trying to do the right thing? Please once you try and close the the case they send me more harassing emails and mail? Another thing thaall better businesses dlo? They already have closed my case without ever notifying me until they claim? That they haven knowing that they never intended on investigating my complaint and never took the time to pursue the case? All because they were too lazy and trifiling to do what was by law necessary to seek the truth? The excuse they use and have sent back to me that I never responded? When knowing I have sent them a rebuttal and I was told that I need not take any action at this time? So that is why before you close this case? I wanted to mentioned that I have seen alot of my case closed due to neglect and failing to communicate and and workers that do not have a clue of the english language? Along with being accused of using iunappropriate language because they can not read and comprehend english language? using that as an excuse becausethey are uneducated and have no concept of the english language?I have seen it all in other previous cases? Trust Me?
Business Response
Date: 11/30/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 11/30/2022
Better Business Bureau:

First of all.ths should not have taken place? I do want to say that just to let you know,? And that I do not trust any company that zi have filed complaints against? Just let me let you in on a secret? Once they figure that the case is closed? They start responding more harrassement letters? Assuming that you will not fo anything about it that is why I am sending you this rebuttal? Do not get this twisted I will never trust any one company? I have seen this numerous times over and ove

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Email#1:
Excuse me reporting occurrence of constant harassment that were sent to ou I have just gotten a fake a fake answer from there company they turned around as a sign of laughing in my face they sent me another harassing email abot another constant gesture as to say to me your filing the harassment charge adoes not mean nothing to me aas a sign of laughing in my face? How would you feel if after you have files a harassment charge they turned right around and sent you an email as to say that your filed harassment charge doesHow would you like to be treated like that not mean nothing to me really?How would you like to be treated like that?I amsure that you would not have liked that?
----------------------------------------------
Email #2:
reoccurance of harassment case?
------------------------------------------------
Email #3:
Not that you would be able to understand a companies meanness and disrespectful behavior and having no respect for a consumer? And childish type of unprofessionalism? That is why I do not ever shop in department stores ever like this? And hopefully understand if this was a close relative and friend and a great aunt and grandmother and farther? And they told you some thing like this? I recently filed a harrassement charge against this department store? And once they received my complaint? To show there childish and immature ways and lack of professionalism? And a sign of immaturity behavior? They sent me another childish harrassing emails just as to say to you and your company? That your filing harrassement charge were not taken seriously? And there company reacts in a childish and immature ways by sending you another harrassing advertizement out of meanness? And what are so disrespectful and heartless? The company had the nerve to have one of there FAKE FAKE FAKE EMPLOYEES ANSWER MY EMAIL? LIKE SHE REALLY CARED ABOUT MY HARRASSEMENT CHARGE PLEASE? Her name is ((RJ Christina acting like she really cared? Please a FAKE FAKE EMPLOYEE? And right after she sent me a fake fake caring email? They sent me another harrassing advertizement email? That also are telling you your company and agency? Do not have the guts to do what us right and you dont have the authority and the ability to ever enforce the law? All the while they are practicing deceptive and unfair business practices? Knowing and telling you that your company are a JOKE JOKE? I am sure that I would not like for me and my agency to feel and get that impression? So this is what really pisses me off about a company that I have yet and never have done business with,?

Regards,

******* ******
Business Response
Date: 12/07/2022
This customer has been removed from our email list. The emails he is receiving are fraudulent and typical spam emails portraying they are from our company.
Customer Answer
Date: 12/08/2022
Better Business Bureau:

reference to complaint ID ********, Excuse me while I am sendiing you this email they are constantly seding me more of harrassing emails so you sending this to the buasin ess meansd nothing to me I have tried to contact them practically every day and I get some lame and bogus and elementary school kids types of trrifiling and lazy and unproffessional excxuse that they are definitley opting my name out? Please spare me the crap? As I am wrinting and sending thisn email I have gotten to about seven harrassing emails from them? What you need to do is too tewll them there lame and bogus excuses are not working? Again Let me tell you again? As I am sending you this email I am getting constant about seven to eight emails every day? I a[ppreciate your hard work more than you know but I will not accept therfe lame and bogus excuses? ASnd constantly contascting them are useless realy? I tell you what why dont you ask there unproffessional executive ms so called christiana Russell really? So please let them no spare me your lame and bogus excuse tbhat you are tying to permenently delte my personal information? IT HAS NEVER NEVER NEVER WORK AT ALL REALLY? i AM STILL GETTING HARRASSING EMAILS AS i AM SENDING YOU THIS ONE?please?

Oh please spare me this lame and bogus excuses? As I am sending you this email I have received the numerous amounts of at least (5-6) harassing emails? I have even left ms fake employee Christiana Russells? And every day I get the lame and bogus excuse? As I am sending you this email? I am still getting harassing emails? They have you convinced like they really are doing a great thing by claiming that they opt my personal information WHICH ARE A BOLD FACE LIE THJEY ARE NOT DOING NOTHING? What it really boils down too they were not expecting for me to have filed a harassment case and they are just fooling you? To make you think that they are doing right please? I see they have you convinced not me they are not doing jack? So please why dont you ask what else can they do to go beyond the gate and implimatre a way of permanently blocking there harassing emails? I already have sent yesterdays constant new harassing emails okay?Thank You for your time and possible effort okaY?

Regards,

******* ******
Initial Complaint
Date:11/26/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gun safe from Dicks (online) for approximately $2000. The safe weighs 600 lbs. After preparing my basement and hiring three people to help me wheel it into my house, I opened the box to discover the handles that are required to actually open the safe were missing, rendering the safe useless. I chatted with customer service at Dicks, who eventually told me to call them. I called the number provided and was hung up on after being transferred. I called back and was told I needed to contact the manufacturer even though the purchase was made from Dicks and Dicks fulfilled the order and shipped it from a Dicks warehouse. I have yet to hear from the manufacturer as they only work during normal business hours.
Business Response
Date: 11/30/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:11/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November 19th I placed a phone order with Dick’s. I had tried to do it online but was unsuccessful. The Dick’s agent assured me that Dick’s had the shoes I wanted and delivery would be on Monday the 21st. I informed my grandchild and purchased the shoes. On Monday I received an email saying delivery was delayed until Wednesday the 23rd. On Wednesday got an email saying delivery would be today Friday 25th.No Delivery. I called and was told delivery was now next Monday the 28th. During the conversation the agent revealed that they shoes they were sending were not the ones ordered. Instead of a women’s 8 they were sending a pair of 9.5’s. They say they record the phone orders. If BBB reviews that conversation they would find I ask several times about the make and model. I feel that I was just lied to about these shoes.
Business Response
Date: 11/30/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
A refund was issued for this customer.
Sincerely,
DICK's Sporting Goods

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Dick's Sporting Goods Inc is NOT a BBB Accredited Business.