Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

667 total complaints in the last 3 years.
274 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/20/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an elliptical on 11/4 and encountered an error where Dicks' system accidentally cancelled my order. I chatted with an agent who advised to reorder and they'd include a $10 off discount for the issue. I submitted the order but the discount did not get applied. I reached back out to Dick's who said to chat with them again after I pick up the order and I'd be refunded the $10 off with the tax so $11.03 total. I attempted to do that and was told their system would not process the refund.
Business Response
Date: 11/22/2022
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ************.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 11/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:11/18/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a gun safe for $1,599.99 from Dick’s Sporting goods on 9/26/22. After 2 months of making phone calls I have not received a refund. I cancelled this order because the 3rd party shipper kept giving delivery dates and not following through with delivery. Original order # ***********. Additional order/shipping number provided to me #********. I have called Dick’s at least a dozen times and have multiple interaction numbers.
Business Response
Date: 11/21/2022

Dear
BBB,

We are
sorry to hear about Mr. *******s's frustration with their experience. We have
contacted Mr. ******* and reached a mutual resolution. If Mr. ******* has any other
questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's
Sporting Goods
Customer Answer
Date: 11/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *******
Initial Complaint
Date:11/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,
I never received my refunds from DICK'S. I shared all details as below. I want to get all my refunds as soon as possible

Order Number:***********
Tracking number :************ Delivered 11/09/2022 3:48
Total $2,030.41

Order Number:***********
Tracking number :************ Delivered 10/31/2022 at 11:35 am
Total $1,093.35

Order Number:***********
Tracking number :**** ******** Delivered 10/14/2022 at 2:29 pm
Total $1,292.84

Order Number:***********
Tracking number :************ Delivered 10/28/2022 at 1:42 pm
Total $460
Business Response
Date: 11/25/2022
Dear
BBB,

We are
sorry to hear about Mr. ***********'s frustration with their experience. We have
contacted Mr. *********** and reached a mutual resolution. If Mr. *********** has any other
questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's
Sporting Good
Initial Complaint
Date:11/14/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 28th, 2022 I purchased a pair of shoes from Dick's sporting goods. As of today (11/11), the item was never delivered, and it still appears with LSO in their tracking information:

I tried to call but they did not answer to phone calls, I wrote two enquires and I never got back from them.

Best,
*******

Order History
Tracking Number********
Tuesday, November 1
01:27 AM
On the way
Package arrived at Destination Station "NORTH HOUSTON, TX 77038"
NORTH HOUSTON, TX 77038
Monday, October 31
01:42 PM
On the way
Package arrived at Origin Station "NORTH HOUSTON, TX 77038"
NORTH HOUSTON, TX 77038
Friday, October 28
05:16 PM
Label created
Shipper electronically transmitted data
NORTH HOUSTON, TX 77038
Customer Answer
Date: 11/14/2022
Actually, my complaint was directed to LSO shipping. Dick's already sent me a new pair of shoes.

Thank you,
*******
Initial Complaint
Date:11/07/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into the Dicks store today located in Davenport, Iowa. I had expired reward points that I earned on purchases. Usually, it is not a problem they honor them because I earned them. The manager told me to call the ###-###-#### score card reward number and they would re-issue them no problem. She wrote the number down for me. I called and spoke with Alisa and she told me no they could not re-issue them. It is $60.00 worth of points that I earned and they should stand by what they told me at the store and the fact that these are not coupons they are earned points on purchases.
Business Response
Date: 11/09/2022
Dear BBB,
We are sorry to hear about Ms XXX's frustration with their experience. We have contacted Mr. XXX and reached a mutual resolution. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 11/09/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They never contacted me in anyway or my husband so I’m not sure who they claim they spoke with?
my cell ####-###-####

Regards,

*** ******
Business Response
Date: 11/22/2022
We have added 1,800 points to their Score Card account. Those points will turn into a $60.00 reward at the end of this month. Those points were added back on 11/09/2022.
Customer Answer
Date: 11/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** ******
Initial Complaint
Date:11/07/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday November 6th I took some Addis shoes back to exchange. I had ordered them online they were used and damaged when I got them. I drove all the way from flint Michigan to Ann arbor to exchange them. They didn't let me exchange them they didn't give me my money back and they didn't even try to make it right. The manager is a unprofessional racist.
Business Response
Date: 11/21/2022
Dear
BBB,

We are
sorry to hear about Mr. *********'s frustration with their experience. We have
contacted Mr. ********* and reached a mutual resolution. If Mr. ********* has any other
questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's
Sporting Goods
Customer Answer
Date: 11/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *********
Initial Complaint
Date:10/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received dozens of spam/phishing complaints from fraudsters purportedly giving me a free Yeti cooler from Dick’s Sporting Goods. My emails have been reported as spam and blocked but the notifications for this particular scam continue to come through on Gmail. IF MY INFO PROVIDED TO DICK’s WAS STOLEN THEN DICK’s NEEDS TO BE HELD ACCOUNTABLE. I am livid and want Dick’s to speak to me directly about the security of my data provided at any online or POS purchase, of which there ought to be about 2-4 total in my life. Please help me understand why this occurred and how to stop it, and what resource’s the intrepid and ever-vigilant Corporation can provide so I don’t fall further victim to fraudsters. These douchebags send shit like: From: DicksSportingGoods
Date: Sun, Oct 30, 2022 at 5:58 PM
Subject: You've been chosen!
To:
Business Response
Date: 10/31/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/20/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this email finds you well. I am reaching out because I have contacted the DICKS SPORTING GOODS in Madison, WI asking for an update on a order I placed online and I keep being informed they were delivered but when I arrived to the store on the east side of Madison, WI there was only 1 blue sweat pants ready. I asked when would the remainder arrive. The gentleman asked me to come back the next day and it would be ready. The following day when I arrived the clerk was rude and insisted the order was placed online to go home and look at my online receipt it would state on there when it would be delivered. I explained I put all the items to be picked up at the store, she snatched the receipt and continue to point out it says delivery on the receipt. She then told me to go home and look for my packages. I was shock with her revolting attitude but that was not the worst. The bad part is I have not received any of my packaged besides the blue sweatpants I picked up. I am wondering where is my order and at this point I WANT to cancel it and return the blue sweatpants I picked up at the store. I would like for the vendor to finish the job delivering the packages I paid for. Secondly, I would like the overnight shipping fee to be refunded as they did not provide overnight shipping. Lastly if unable to fulfill their duties I would like a full refund. I will drive to the store and return the one blue pair of sweatpants they had delivered to me to the store if that means I will get my full refund.
Business Response
Date: 10/31/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/31/2022
Better Business Bureau: I have not received a response from the store nor have I been contacted via email as requested. I am not sure why the store representative responded with the comment they have resolved the issue internally.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

*********** *********
Business Response
Date: 11/01/2022
Dear BBB,

We reached to this customer for more information. They have not responded back to our communication yet.

Customer Answer
Date: 11/01/2022
Better Business Bureau: the items I did receive were all of them except the blue sweat pants I picked up at the store on the east side of Madison, WI

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

*********** *********
Initial Complaint
Date:10/19/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date and time of transaction: 10/18/2022 at 5:08pm The associate-Phillip-who assisted me was very rude and dismissive. No greeting when I approached the counter, I greeted him. I purchased several items, some that were on sale. And another item that was $75.00, so I instructed the associate to let me know the subtotal of the other items prior to ringing up the $75.00 one, so that I can decide if I wanted to purchase it. Again, this associate was very dismissive. Regarding the sale items, I had a question about two of the items that I thought was on sale, he assured me they weren't, so I told him I wanted to go and check the rack to make sure. At the time there were 4 registers open and no one behind me in line. Regardless, I wanted to make sure the items were not on sale, so I didn't have a problem with anyone going ahead of me while I checked. I wouldn't expect anyone to wait for me to do this. The associate was folding my clothes nicely as we were checking out, and it appeared he got a bit of an attitude because I was questioning whether or not the items were on sale and decided to go and check. When I got back, he was checking out another customer, the other 2 cashiers were no longer there, and there was around 2 other customers in line. So I approached the register after he checked out the other customer. I let him know he was right, that the items were not on sale. I noticed the nicely folded clothes were thrown onto the back counter along with the $75.00 Nike sweatshirt, no longer folded, as if he threw them back there. I assumed he didn't think I would come back. He had an attitude. Also, I had to ask again for the subtotal prior to ringing up the $75 sweatshirt. When he was done, I took my bag and said thank you, he ignored me, didn't say, "Thank you, have a nice day" nothing. I'm 53 years old, old enough to be his mother and this young man had no regard. Very disrespectful, arrogant, and dismissive.
Business Response
Date: 10/31/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/31/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *******
Initial Complaint
Date:10/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a coupon code when signing up for email. I tried to use it and it would not work. I got on chat to see why and employee asked me the below info and would not answer my question. At beginning of chat it says its used to improve your service but employee mentions later that its a policy. So which is it? Why would you possibly need this information from a customer to answer a simple question? I gave her code and you should be able to see that its valid. I guess Dicks doesnt need my business.

You - 8:55 PM
Let me connect you to a Teammate that can assist!
DSG Virtual Teammate - 8:55 PM
You are now connected to Jamima.
Info - 8:55 PM
Hi! Thank you for contacting DICK'S Sporting Goods. Every Season Starts Here! I am your Teammate Jamima, and would love to help you.

Before we get started, may I please have your name and email address? This information will only be used to improve our service.
Jamima - 8:55 PM
christie
*********
You - 8:56 PM
Thank you for that information
I'm sorry to hear about your code.
I'll be happy to check and advise
May I have your full name, email address and order number for the cat you are trying to apply it to?
Jamima - 8:58 PM
***********
*******@*******.net
You - 8:59 PM
May I have your last name?
Jamima - 8:59 PM
why?
im asking why my code wont work
i have not placed order yet so you wont find it
You - 9:00 PM
I understand that but we need to verify your full name and email address before providing that information.
Jamima - 9:01 PM
what information?
why my code doesnt work?
You - 9:01 PM
Yes because you have provided a number.
Jamima - 9:01 PM
i wonder if i contact corporate if they would fill that is necessary
You - 9:01 PM
It is our policy.
Jamima - 9:02 PM
ill file a complaint with bbb instead and let them know their cs isnt very helpful to their customers
You - 9:02 PM
Okay.
Jamima - 9:02 PM
let me see a copy of this "policy"you speak of?
You - 9:02 PM
I do not have a copy to send you but we have to verify your information.
Business Response
Date: 10/19/2022
Dear BBB,
We are sorry to hear of Ms. XXX's frustrations with our promo excluded brands. Unfortunately, there are Promotion Restrictions on some of the products we carry. These restrictions are not determined by Dick's Sporting Goods, but by each individual manufacturer. If Ms. XXX has any additional questions he can contact us at ###-###-####.
Sincerely,
Dick's Sporting Goods

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.