Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

667 total complaints in the last 3 years.
274 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for the app in which they asked for my email address and full name. I now get no less than 30 emails a day from them as well as hundreds of text messages!! no matter how many times I try to block it , they still come through. it’s an invasion of privacy
Business Response
Date: 10/19/2022
.Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Ms. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* **** ****** ********* RETURN

CO NUMBER ***********
SELL STORE 01053
RECEIPT NO *********************
DATE 09/07/22
RETURN TYPE: eCommerce Receipt

************ Bushnell Lau 3,999.99-

ITEM TOTAL 3,999.99-

SUBTOTAL 3,999.99-
TAX 8ECRT ON 3,999.99- 380.00-
TOTAL $4,379.99-

VISA $4,379.99-
ACCOUNT #: **************** /**** T
TID: ******
AUTH#
MUMIN/SIDDIQ ABDUL
Override Code:
RESPONSE CODE:
CHANGE DUE 0.00

ScoreCard#: ************

Return Authorization
Type:Analyze
Response:Approved
Tx ID:***************** *** Result: Success
RTP Tran Points: -3999.99
RTP Point Balance: -8192.52
RTP Points To Reward: 8492.52
RTP Current Reward: 0.00
RTP Next Reward: 10.00

Business Date:09/19/22
System Date:09/19/22 05:39 PM

******* **** ****** ********* RETURN

CO NUMBER ***********
SELL STORE 01053
RECEIPT NO *********************
DATE 09/07/22
RETURN TYPE: eCommerce Receipt

************ Bushnell Lau 3,999.99-

ITEM TOTAL 3,999.99-

SUBTOTAL 3,999.99-
TAX 8ECRT ON 3,999.99- 380.00-
TOTAL $4,379.99-

VISA $4,379.99-
ACCOUNT #: ************9048 /**** T
TID: ******
AUTH#
MUMIN/SIDDIQ ABDUL
Override Code:
RESPONSE CODE:
CHANGE DUE 0.00

ScoreCard#: ************

Return Authorization
Type:Analyze
Response:Approved
Tx ID:***************** *** Result: Success
RTP Tran Points: -3999.99
RTP Point Balance: -12192.51
RTP Points To Reward: 12492.51
RTP Current Reward: 0.00
RTP Next Reward: 10.00

Business Date:09/19/22
System Date:09/19/22 05:40 PM

I purchased my items via online 9/7/2022. I processed a return on 9/19/2022 today is 10/11/2022 and still haven't received a refund
Business Response
Date: 10/19/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Order #***********. it was delivered and Signed for by: ******** i do not know who is that, I already re order. Please give me fully refund to my original payment
Business Response
Date: 10/19/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/10/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought an item (Order #***********). I was in the store and they didnt have my size and I had a gift card for $50 So a team member helped me place the order on their computer and then threw away my gift card and I paid the difference.
On the day the item was set to arrive at my home the order was cancelled since the item is now out of stock and they returned the funds to my thrown away card. I was upset the team member didn't tell me about the this risk and to save my gift card. They wouldnt help me place a new order using the funds and were only willing to cancel the old card and send me a new card which i explained only delayed my purchase. I spoke with text chat and they were very rude through chat especially a floor supervisor named Tiffany who responded sarcastically in my opinion. I have been a long times Dicks sporting goods customer and have stuck through with them even through rising prices and competitors offering same items at better prices but this was the final straw. I was treated very disrespectfully
Business Response
Date: 10/19/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/04/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered several items to my home I just moved into and several of then arrived wrong. I contacted customer support today 10/04/22 and was told basically there was nothing they could do. I do know that I received items that I didn't order and also I'd like the items I did order. I don't really understand hats going on here. Customer support was absolutely of no help and acted more confused than anything else. I just want my items or a refund at this time.
Business Response
Date: 10/13/2022
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ************.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They offered me no resolution at all. I was also never contacted by their company within 48 hours as I was told. The business has done absolutely nothing to help me resolve this issue whatsoever.

Regards,

***** ******
Business Response
Date: 10/19/2022
Dear BBB,

A credit of $482.21 was issued on 10/14/2022 for online order number ***********. This matter has been taken care of.
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a reshipment sent out to me on 9/30/2022. I advised the Customer Service Worker I had moved. I gave him my correct address. He advised me that the order ( shoes } would be sent to my new address. My order #*********** has my new address. My billing address was my old address. The shoes arrived on 10/03/2022 at my old address. I DO NOT LIVE THERE ANYMORE.

I went to the old address the people stated nothing had arrived. Again, my order states my new address. I called UPS they told me to contact Dicks Sporting Goods. I contacted Dicks Sporting Goods. I spoke with at least 3 different Customer Service workers and a Supervisor by the name of Ken.

Ken stated it's nothing Dicks Sporting Goods can do. I need to contact UPS I advised Ken my address is correct on my order. Why did the order ship to my old address? Please see attached proof of the new address. I also emailed the Customer Service Worker the same attachment. Showing the address was correct don't the reshipment. Now, what happened during the process of Dicks Sporting Goods shipping the reshipment. I do not know I don't work there.

The Customer Service Worker advised me that the billing address automatically updates to the shipping address. This is NOT what my reshipment states. Again, my reshipment states my new address. The billing address is not the same as the shipping address I have MOVED!

I NO longer want the shoes. Ken could have given me the option to pick the shoes up from a local store. Or even just reshipped the shoes to my new address. Again, my reshipment states my new address. This isn't UPS's fault UPS is just the shipper. UPS has to ship to the address on the package. Why would I keep calling UPS? Ken advised me there is nothing more Dicks Sporting Goods can do. Ken told me I need to contact UPS.

I do not understand this at this time I'm requesting a full refund. I do not have to shop at Dicks Sporting Goods. I simply want what I paid for. Please see all attachments!
Business Response
Date: 10/13/2022
Dear BBB,
We are sorry to hear about Ms. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/13/2022
Only accepting because Andrew with Dicks Escalation Team refunded my $.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** *****
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a new pair of shoes from the Dick's Sporting Goods website. When they arrived, they were clearly used in the box and were sitting on top of a plastic bag from Hibbett's Sporting Goods. I immediately mailed these used shoes back and they were received by the warehouse on September 23rd, 2022. It is now October 3rd and I've yet to receive a refund.
Business Response
Date: 10/13/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 19th 2022 I had a burglary while I was away from home. With the incident that happened, I had $6,326.55 worth of dicks gift cards stolen. I called Dick's customer service and was transferred once from a regular agent to a supervisor; the supervisor then involved an even higher up because of the amount that is being at play, $6,326.55. Bailey, the supervisor that assisted told me I would be receiving an email response and was not what I was expecting nor looking for. On September 26th at 4:45pm I got this email stating "Hello,

Our team reached back out to me and let me know that unless you can provide the specific receipts for those gift cards that were stolen there isn't much we would be able to do. If you were able to provide the receipts our team would still have to take a look into it and they wouldn't be able to process any refunds but they could issue new giftcards.

- Bailey. "

I simply responded stating nobody holds onto receipt and all the gift cards are registered on my purchase history in my account.
Dick's sporting goods has all the power and ability to get al the information they seek on the back end and the last message I received was "I apologize for the inconvenience". The only inconvenience they will have is dealing with me if the issue does not get resolved in a timely manner. This is just step one of me taking matters into my own hands to get my credit cards re-issued out to me because I will not take this fault.
Business Response
Date: 10/13/2022
Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods

Customer Answer
Date: 10/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* *******
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an order on 6/18/22 from Dick’s Sporting Goods. Order ***********. Total was $8,012.70.

On 7/6, I returned 29 pairs of Under Armour Curry 9 shoes for order *********** in 6 boxes. FedEx ************ - 6 pairs, FedEx ************ - 6 pairs, FedEx ************ - 6 pairs, FedEx ************ - 3 pairs, FedEx ************ - 4 pairs, FedEx ************ - 4 pairs. The weight and dimensions are stated clearly on Fedex’s website for each package.

I was missing a refund for 15 pairs.

Throughout July, I repeatedly contacted customer support and I was told to wait 30 business days to get all of my refunds.

On 8/19, Geraldine requested a refund for the 15 pairs ($2612.85) that I was missing and sent the case to the internal team.

On 9/7, the internal team refunded me the wrong amount. I received a $ 522.6 (3 pairs) refund. I was supposed to receive a $2612.85 refund for my missing 15 pairs. Interaction XPNQ7K.

On 9/7, Jhon told me to wait 3-5 business days for my other 12 pairs and now I am still missing a refund for 12 pairs.

On 9/23, Jedia told me that there are only 15 items on my order that reflect a return. I told Jedia that I returned 29 pairs and to check the dimension and weight for each box on Fedex’s website. Jedia escalated the matter again to their specialist team.

On 9/23 a representative named Krystal emailed me to ask for my tracking numbers for my returns. Interaction ******. I replied immediately with my 6 tracking numbers.

On 10/1, Krystal emailed me and said they will not refund me anymore because of previous credits on past purchases.

The return department keeps making errors on my returns and that should not be my fault for asking for the correct refunds.

So now, Dick’s are keeping my shoes without refunding me. They waited almost 3 months after my return date of 7/6/22 to tell me that they will not refund me. I am still missing a refund for 12 pairs, which is $2,090.28 ($174.19 each).

On 10/1, I contacted Paypal to dispute $2,090.28.
Business Response
Date: 10/13/2022
.Dear BBB,
We are sorry to hear about Mr. XXX's frustration with their experience. We have researched and addressed their concerns internally. If Mr. XXX has any other questions, he can reach out to us at ###-###-####.
Sincerely,
DICK's Sporting Goods
Customer Answer
Date: 10/14/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dick's Sporting Goods did not resolve my issue. I returned 29 pairs of shoes via mail to their online returns department on 7/6/22. They stalled me for 3 months then said they won't refund me anymore. Their returns department took my 29 shoes and only refunded half. I lost over $1,200 even after paypal disputes.
Instead of investigating their returns department, they said I'm not allowed to purhcase online anymore from them.

Regards,

*******
Initial Complaint
Date:09/29/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ping pong table on August 20th. The delivery has been done 2 times with the trucking company dropping the ping pong table because they say it is too heavy. The delivery company is now refusing to deliver the ping pong table. I just want the table delivered I paid for to my home
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is correct that I did speak to someone at Dick's that was polite and documented my issues, which I have attached. However, I called Select Express who is assigned delivery and somehow they are now claiming they did not have my phone number. This is after Dick's has placed multiple calls to them with me on the phone and I have received text messages from Select Express. While you have spoken to me a week ago I still do not have the ping pong table or a date for deliver. I do not want to cancel my order, I would like delivery of the ping pong table I purchased. After you read the E-mail chain attached and challenges I have faced I am surprised more is not being done or offered for all the inconvenience.
Regards,

***** *******
Business Response
Date: 10/19/2022
Dear BBB,

Here is the message from our delivery and assembly 3rd partner company.

Good day – I am showing the pickup location was unexpectedly
closed prior pickup. Two more proposals went out and the order is 10/21
10am-1pm due to the athlete looking for a Friday.

Thank
you,

Jessie *. S******
DSG
Nat’l Communications Manager
Select Express & Logistics
Customer Answer
Date: 10/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You left out details of shipping errors that you had. You were supposed to delivery on Friday, October 14th between 4 and 8 pm. This delivery was missed and I contacted the shipper multiple times which they were supposed to call me back. I never received a call back until I contacted Dick's to find out how you missed another appointment. I received a call on Monday to see if Wednesday work and I told them it did not (this was not a reschedule). They are supposed to come this Friday. I am almost positive they will not show up and you will send a similar response. No accountability just blank E-mail responses

Regards,

***** *******

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.