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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Reviews

This profile includes reviews for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 146 Customer Reviews

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    Review Details

    • Thomas H

      Date: 12/11/2023

      Do NOT ever buy anything at Dicks that has to be assembled or delivered. They use AIT Worldwide Logistics and they are terrible. They have rescheduled the delivery time four times now with no, or any notice at all. Terrible company to work with.

    • Barbara P

      Date: 12/06/2023

      December 6, 2023. **************** The Dicks Sporting Goods store at ***************** ***************************************************** **** left people standing in line with things to purchase while the clerk at the register was dealing with a costumer returning merchandise. While 5 employees stood around looking at the people standing in line waiting to have their purchases rung up! Only one register open and seven other registers that were there werent open to let us pay for our purchases. I believe 25 minutes for a line of people waiting was a little to long with 5 employees standing around looking at us. A man was called over to help with the return looked like a manager, he saw the line, but didnt offer to have another register opened and have one of the idle workers ring us up to get us out of the store faster. When finally it was my turn to be rung out I told the clerk I was not happy with the service and would never recommend to anyone to shop there!

    • Bimal M

      Date: 12/05/2023

      Had multiple issues placing order online. I placed order in June in Dicks sporting online portal. They took money but after sometime I got message that my order cancelled. I tried using another credit card same issue. I called customer care they didn't figure out issue but by phone they placed a new order. It took an hour to follow up without any reason. I did one more order in August went through same problem. Customer care apologized for reoccurrences, and promised it won't happen in future. I tried in December again going through same issue. The problem is I am losing online deals which they are promising as they don't honor those by cancelling orders. They are not ethical and trustworthy. Extremely poor customer services

    • Mary K

      Date: 11/26/2023

      I was recently charged again after I had purchased goods online. The charge was made after my confirmed purchase of total price. It was charged to my credit card without my permission. I was told it had to do with sales tax, but the act of making a charge to customers credit was wrong in so many ways.

    • juan v

      Date: 11/17/2023

      Good morning, On 11/17/2023 I spoke to ***** via chat option. I was trying to purchase a pair of shoes that were on sale at Nike.com. ***** assured me that DICKS would be price matching me the shoe. After an hour conversation, he simple said "the item cant be shipped". He could not provide me any reason on why and would say it was a computer error! I requested to speak to a supervisor and he ignored my request. He kept on providing me with pointless solutions to the shipping problem. I believe that if he couldn't assist me and was ignorant on how to resolve the issue.. he should had just contacted a supervisor as I requested. I am a loyal customer of ********************** and would appreciate if i can be contacted and provided the price match for my item as advertised by DICKS Corp.

    • Joanne P

      Date: 11/17/2023

      Ordered a pair of cleats for my grandson for Christmas and they were relabeled and used. Whoever bought them returned them and they resold them online. I'm not taking a credit or a cut in price this is a gift . I want another pair that are new and if they don't have them i want a full refund.

    • Di S

      Date: 11/14/2023

      Horrible customer service. And I found out this company will give your information to a third party if they feel they dont want to refund you for your order. Thats disturbing that they give your personal information (credit card, drivers license, order history, etc) to another company without your consent OR knowledge. They honored me a gift card due to an order being destroyed, and then didnt follow through with the promise. Be wary before purchasing anything from this company. I am going to keep spreading the word and elevating my concern!

    • Kevin M

      Date: 10/26/2023

      Purchased a bike on Oct 23rd ,next day brought it back to the manager **** at the Boulevard Mall location and pointed out bent rear wheel . He said his repair person would be there at 5pm to fix it and filled out form with all my info & said he would be in contact.....no one ever did. I went back the day after and waited for 15 minutes to se a manager only to be told to wait in line to process a return. Huge line, never saw or spoke to any manager or offered a simple apology......worst retail experience EVER.

    • marquis h

      Date: 10/22/2023

      dicks sporting goods hire alot of racist people, I am a believer whether online or in the store they hire racist individuals that dont like african americans. They have exposed their hate several times in the store and online, and the world needs to know

    • elissa p

      Date: 09/26/2023

      thank Gd I have a record of the return label they claim they do not. tracking shows delivered but they still claim it does not show in their system 6 weeks later. I have emailed chatted and called. it is a full time job trying to get a refund for something I returned. I would never buy from them again!!!

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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