Complaints

This profile includes complaints for Aramark Services, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Aramark Services, Incorporated has 182 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Aramark Services, Incorporated

  2400 Market St Attn Legal Dept Philadelphia, PA 19103-3041

• 

  Aramark Services, Incorporated

  PO Box 905810 Charlotte, NC 28290-5810

• 

  Aramark Services, Incorporated

  15372 Cobalt St Sylmar, CA 91342-2729

• 

  Aramark Services, Incorporated

  855 McKendrie St San Jose, CA 95126-1220

• 

  Aramark Services, Incorporated

  5851 SE International Way Ste B Portland, OR 97222-4634

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started a contract with this company on 8/11/22 to get uniforms from them for our company with the desired install date of 9/30/22. We were told it would take 4-6 weeks total. This company said they were going to send someone out to measure our techs for uniforms. After 3 weeks of chasing this company and then being told their guy was on vacation I had to go out and measure my guys and send them sizes. I was then told there would be a rush put on them since they were already behind. I sent the sizes on Monday 9/26/22 and was told by the manager ***** on 9/29/22 that it would be two weeks. I have been calling him every day since last Monday and was guaranteed the latest they would be in would be last Thursday or Friday ( 10/13 or 10/14) or the absolute latest Monday (10/17). As of today they are still not in and ***** does not call as he says he is going too. I am calling him every day and he says he will call back with an update and never does. I feel like I am having to chase everyone in this company. I even tried to call corporate in Pennsylvania and no one even answers that number. I just need my uniforms for my techs and need them now. As of today they are 19 days late.

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** Account#********* ***********************Kansas City MO ******* ************ *************************** (Owner)**************** ***********************Kansas City MO  ************ 9.12.2022 Dear: ******************* (Assistant General Manager)********************* (General Manager?)******************* (or Accounts Receivable Supervisor CC: ************************* (indicated VP of Operations) I wish to provide a written complaint of fraudulent business practices occurring with your delivery and service to our premises/business (****************) account #********* on multiple dates your company and delivery driver indicated via invoice (see dates and invoices #s) that they delivered to our business and fraudulently signed the invoice using my name/signature. We did not receive these deliveries and in fact in an email to customer service on multiple occasions we indicated non-delivery and asked that all referenced invoices be removed. On (approx. 9/6or7/2022 we spoke with customer services and asked for the same to happen and to also cancel our service- this was our SECOND request to cancel as I also spoke with Delivery Driver and their supervisor 8/12 in person where I declined the delivery and requested cancel of services. Final phone call after being on hold for nearly an hour and spoke with *****, who advised she would send request to ************************************* regarding all issues. I am complaining and requesting cancel because of the above the reasons and Aramarks continued poor service and more importantly because your business practice is completely unacceptable and illegal(forged signatures)To resolve this problem and to avoid further action, I request that you cancel our account immediately and close all open invoices. I now have documentation of 4 forged signatures. Copied below are the dates from Aramark online account access ********* ********* ********** 07/15/2022 08/10/2022 $181.84 $181.84 $********* ********* ********** 07/29/2022 08/10/2022 $187.84 $187.84 $********* ********* ***

• Initial Complaint

  Date:10/13/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used ********** which was bought out by Aramark and several issues began. We had uniforms missing after being returned for repair, items returned that were supposed to be repaired and came back damaged. We were billed for picked up items, we were billed for items not received, we ordered uniforms for employees and never received them. Too many issues to mention. We had to stop service due to several problems that had gone uncorrected. Aramark breached the contract by not providing the services listed. Months had gone by without billing us for any deliveries and no attempt was made to pick up uniforms left behind. After a few months and a new manager, Aramark threatened to pursue $30k for breach of contract. After much back and forth with documentation in our favor- the new territory manager agreed to pursue the breach of contract issue and pick up the uniforms. After the uniforms were picked up - months later - we had been contacted regarding invoices owed. We were told by the territory manager to "disregard the the invoices" as we "were billed in error" (emails attached). We received two phone calls asking about the invoices to which I showed the email telling us to disregard them. Was told by representative that they would look into it. A month later we received no reponse for Aramark regarding the invoices - however a creditor - *** ***** - called asking us to pay the invoices and the $30k "breach". We provided documentation of the emails telling us the breach would not be pursued and to disregard the remaining invoices. To which we were told that they would "settle" for $1400. We did not agree. Then called Aramark and was told they have been receiving numerous calls daily stating that a collections company was trying to collect on invoices that were not valid from multiple companies and that they are working on the billing issues. It seems highly suspicious that invoices are being handed over to collections when they are admitting they are not valid. Scam.

• Initial Complaint

  Date:09/28/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After almost 10 years of service, Aramark now provides nothing but disservice. Uniforms come back ripped or not at all, after being tagged multiple times. A supervisor came to our location and I personally handed him a ripped shirt, it still came back ripped. After completely removing the ripped sleeve, the shirt came back clean with one sleeve missing. Our logo mats were purchased yet they still continued to charge rental fees. This was resolved after months of follow up. Logo mats sent out for cleaning would not come back for months. Price gouging on safety nitrile gloves, even after covid supply and demand was no longer an issue. Even representatives from the company recommended shopping on ******. Now, after cancelling the service, they are trying to claim breach of contract and demand over $11,000.00 for an account that serviced less than a dozen workers and 3 floor mats. Now a very rude collections company (****) is harassing my staff. I will take any and all legal action against Aramark and be sure that anyone that will listen, knows what a bad service this is and to beware.

• Initial Complaint

  Date:09/23/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2020 I contacted Aramark we no longer needed their services after our restaurant closed due to COVID restrictions. In October 2021 we started receiving invoices for products and services. I contacted their office to inform them we were sent a bill in error. I also specified we have not used their services since April of 2020. Sporadically I'll receive invoices but lately, they call my establishment leaving messages with my staff that I'm delinquent in paying my bills. I've placed calls and text messages to Erik S******** (Aramark Rep) he does not return my call. I received an invoice today stating I now owe $2020.28 on services and products I do not receive. I spoke with a representative ( not sure what date Spring 2022) she stated I could buy out my contract of 2 years to close the account after I told her the services were canceled in April 2020. It was then I ended the conversation.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently, we're receiving invoices, over the past several months, with an "INVOICE MINIMUM" fee, which is not part of our current contract. No explanation as to why this charge was being applied. Our Director of Accounting & Purchasing Agent have been trying to resolve, but with no return explanation; no return phone calls or communication. We've accumulated multiple invoices with this ongoing issue, with no resolution. Debt owed is now several thousand dollars.

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to recieve Aramarks uniforms for my employees on a personal account with them in December of 2021. Months went by and not even a single item showed up. After multiple calls and no response back we assumed it went to the wind, then one day in April Aramark sent me a bill for the goods their system said I had but I did not actually yet even recieve. I called and asked about it and they said someone came out to size us all(which was a lie) asked every one of my employees about it and all said no one came, also the day they state the rep came out I was there and can prove it on camera that he/she never came. Called told them to cancel everything since at this point it had been over 6months and nothing had shown up. Complete theft of my money. Still many months later they continue to charge me over 200$/month for items I never received. I have all the bank statements to prove it and the camera footage to show that not once did I get the products I paid for. Not even did I recieve the refund I was promised by the houston area manager. I want a formal apology for this and the theft of my money along with a full refund of all the money paid so far. It totals over a grand.as well, they will put you on hold before even answering the call, currently I have been on hold awaiting the first available rep for over 1hour. Not first time

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has been using Aramark's shop towel/apron/uniform/shop coat services since 2010. Service, in general, has significantly deteriorated over the last number of years. Despite months and months of requests for various issues - pricing issues to be corrected, billing quantity issue to be corrected, repairs to be fixed, shirts to be replaced and the old ones taken out of rotation - the problems still persist. The weekly service techs and territory managers attempted to resolve many of the issues without success. Unfortunately, our account has had so many service techs and territory managers over the years that it adds to the frustration of of unresolved issues being carried over to new personnel who are not familiar with what had been occurring prior to their arrival. Our current contract goes through May 2023. It is not until I submit a letter of termination in August 2022 (well in advance of the required 60-day prior to renewal date) on the basis of Aramark's breach of contract do I start getting emails from the Service Manager for my area, advising Aramark is allowed a 30 day period to resolve the issues. Aramark has had MONTHS to resolve the issues (one dates back to September 2021 and still is not resolved); they have had their 30 days and then some. The same situation occurred at the end of our previous contract - there had been on-going issues and we submitted a notice of cancellation. Suddenly, I had a roomful of Aramark personnel saying they would correct the issues, pressing us to renew. Obviously, we did but the situation just does not improve. Despite all the documentation I have provided outlining the months of unresponded to/unresolved problems, Aramark insists my company is in breach and will advise us of the exit cost to early terminate the contract. It is evident they are more concerned with their numbers as opposed to improving the quality of service they provide.

• Initial Complaint

  Date:09/01/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to express my intention to end our service with Aramark uniform services. For the past several months, we have not received our logo mats and our deliveries have often fallen short of the pars agreed upon in our contract. We are often not delivered mop heads, or Towels, or linen bags. We are still charged over $120 for these items each week. This past week, we were charged over $140 and still did not receive the bulk of our weekly order. No mats, no mop heads. We are an extremely small restaurant and the inability or unwillingness to properly maintain our account is completely unacceptable. We have called almost monthly since April to cancel this account. Many times, we left a call back number and were not called back. On July 12, I was finally able to successfully put in the cancellation request, or so I thought. Kenny, the regional manager, called me and informed me that I “had to give 30 days” for them to resolve the issues. Absolutely nothing was changed, and no one followed up with me in any way. Again, last week, on August 24th we called to cancel our service. This time, after we were charged again and another incomplete delivery was made, we called Kenny and were told “we need to provide written notice per our contract”. Why were we not notified of this the first time? Why are we expected to uphold a contract when Aramark NEVER meets their end by providing us the limited amount of items that we pay for each week? We have had to go out and buy mop heads and towels on too many occasions to count because they were not delivered to us. This is absolutely unacceptable service and resolution. I also plan to submit a formal list of the items I have been paying for and have not been receiving. Aramark is clearly knowingly taking advantage of their customers.

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Asked more than 10 times to cancel service and pick up all uniforms and any rental. Company told me numerous times that it would get handled. They kept billing my account after I asked them to stop and pick up everything. I was working with someone in billing, until they rudely hung up on call, thought it was getting handled. Week later I get a call from a collection agency trying to collect money from me. Shady business practice. I’ve wasted hours of my time ($342.00 per hour) trying to resolves this, and this is how they want to handle it. I would like compensated for my wasted time please.