Business Profile

Bank

PNC Financial Services Group, Inc.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,893 total complaints in the last 3 years.
548 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in October I set up an on-line bank account for the direct deposits from my new job. After a few months the bank keept sending me messages that they were having difficulties mailing me my statements and continued hasseling me about it. Then they kept hassling me about how much money I had deposited in their account(s), the account was linket into three different accounts? I had many thousands of dollars in these accounts and I was having many thousands deposited directly every other Friday. I finally decided I had had enough and I scheduled a transfer to move my money out, but the system said it was to large an amount to move. So I scheduled four transfers to move my money, one went through before the bank cancelled the remaining transfers. Then I went to my *** machine to try and get my money out and the *** said my account was closed. Then I tried to go on line to my account with no success. Since then I have called for weeks to get my money and they refuse, countless **** and supervisors refuse to return my money and insist on arguing with me. About what? Just return my money, it was cash, not any security or annuity or CD??
Business Response
Date: 05/08/2025
May 8, 2025
RE: Better Business Bureau Case Number ******** ****** ********
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. A final formal written response will be provided to our client no later than July 3, 2025. To
protect our client's privacy, we cannot share further information concerning the details of our response.
However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:05/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
No wonder people are always getting screwed by hackers. At 0952 ***** called claiming to be from *** retail fraud reference number *********** and left a voicemail message. I returned the call talked to ****** she asked me to verify the name on the check and the account numbers but yet they called me so they should have the account numbers.If they really need to verify the check they would go to my bank the issuing Bank which they could always access through that electronic check reader is in every Bank.But when I said that she said Banks don't talk to each other and they do.I asked if I could talk to ***** but she said she didn't know who that was this This all sounds more like a scam than it was legit ****** asked me for my account number just by my name they would know I don't have an account number she asked me if I had access to a copy of the check I didn't so we ended the conversation by saying well you could or could not it doesn't matter whether you're verified. I called the ********** 5 minutes later and talked to ****** and then I finally got to talk to ***** he explained to me that we could verify the money in the account but not whether it's you that both to check well if I didn't give him the check they wouldn't have it and people don't let their checks be stolen people keep checks secure that's what people do usually and he still didn't tell me wear this came from why the extra scrutiny the check had a small tear at the top which I taped up but according to what I learned in elementary school you could write a check on a napkin so that can't be the reason either I'm still wondering why this happened and the way they handled it was just like a hacker would so again no wonder why people are screwed by hackers all the ******** really needs to be ashamed of themselves for this.I'm just wondering where this came from business ethics wise both me and the customer were both screwed because it seemed to sound more like a scam than a legit bank *****
Business Response
Date: 05/02/2025
May 2, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our customer for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 1, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
****** *.
Executive Client Relations
Reference Number: 225121040895
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to provide an update regarding my previous complaint against ******* concerning an incomplete order. I had ordered 2 Apple AirPods Pro but received only 1. After repeated attempts to resolve the issue with *******, they advised me to initiate a dispute through my bank, ****I followed their guidance and initiated a chargeback with ***. However, on January 22, 2025, *** reversed the credit, stating the dispute was resolved in *******'s favor. I was left without a refund and without the second product.Following my BBB complaint ID ********, ******* reached out and stated that their records indicate the chargeback was actually decided in my favor, and they provided the following chargeback details:Chargeback Number: ******** Transaction ID: ***************** Authorization BIN: ****** Disputed Amount: $351.74 They advised me to reach back out to *** to confirm the reimbursement. However, when I contacted *** again, they repeated that the dispute was denied and that the funds were returned to ********** it stands, ******* claims I won the dispute, while *** claims I lost itleaving me in a frustrating loop with no resolution and out $351.74.I am requesting the BBBs assistance in helping mediate this situation, as I am unable to get either party to take accountability or help recover the missing amount.Thank you for your support in resolving this matter.
Business Response
Date: 05/14/2025
May 14, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 1 , 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Better Business Bureau,

Thank you for the update regarding my complaint (Case Number: 23267738).
I am extremely disappointed with PNC Banks handling of this matter. Despite repeated follow-ups and providing full evidence, including transaction details confirming that ******* lost the dispute *** continues to deny my refund and has offered no meaningful assistance or resolution.
Their statement to the BBB claiming they addressed this issue during a phone call on May 1, 2025, is misleading. While we did speak, they provided no clarity or resolution. In fact, every time I confronted them with proof (such as the chargeback details from *******), they avoided directly responding to the issue and shifted the topic.
It is deeply frustrating that I am left without the product I paid for and without the refund that I am entitled to even though all available information points to the fact that the funds were returned to ***. Still, they refuse to process the refund or share any clear reasoning for their actions.
At this point, both ******* and *** are passing the responsibility onto each other, and I am being denied the funds that are rightfully mine. I sincerely request BBBs continued assistance in holding these institutions accountable and helping me recover my $351.74.
Thank you again for your time and support.

Sincerely,
**** ******
Business Response
Date: 05/21/2025
May 21, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 20, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:04/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I am needing assistance with my PNC Credit card. I call many, many time to get assistance on the balance owed. Apparently no one can assist me with setteling my account. I called and spoke with many departments i.e ***************** collection and other departments who could not help!I was transfered over 5 time and no one can assist. Here is the deal. The balance due is less than $1500.00. And I am willing to pay $750. Please have someone who can complete this action. I need someone to call me to discuss this issue. Otherwise, don't contact me.
Business Response
Date: 05/01/2025
May 1, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 1, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
we cannot share further information concerning the details of our response. However, our client may use
their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:04/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file a complaint with PNC Bank. I am experiencing discrimination based on the funds in my account, particularly regarding a significant deposit I made on February 26, 2025, in the amount of $96,520.80. After making this deposit, *** placed an extensive hold on my funds, citing a lack of ability to verify the legitimacy of the check, despite it coming from the New York State government. I provided 2 documents to *** to remove the hold on my account. *** informed me that they could verify the funds and finally lifted the hold on my account on March 11, 2025. Throughout my banking history with ***, I've received direct deposits from my employer and deposited checks in which none were ever returned as unpaid. i was shocked as to my *** would place any hold to begin with. Even after verification, I proceeded to use my account without issue until April 4, 2025. On that date my card was declined due to purported restrictions placed on my accountrestrictions affecting more than $40,000 of my funds, with no clear explanation provided. I spoke to a representative in the back office and I have provided over five documentation showing proof of my deposit such as where the deposit came from and a number to reach to verify the deposit to *** back office. We are approaching 30 days and I've reached out to the specialist who is handling my account and I never get any emails or calls back after we spoke just one time about the restriction being lifted. unable to access my funds during a time when my bills are due. In light of these circumstances, I am urgently demanding the immediate release of my funds. My deposit can be easily verified by reaching out to New York State Treasury and verifying that I am the rightful owner for this deposit and that the deposit is legitimate. If *** cannot provide an adequate resolution in a timely manner, I insist that they close my account and return my funds to me so that I can find a more equitable banking institution.
Business Response
Date: 05/08/2025
May 8, 2025
RE: Better Business Bureau Case Number ******** ******* ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on April 29, 2025, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than June 4, 2025. To protect our clients privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:04/26/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep receiving mail from PNC Bank with the name "****** ***." to my property ****************************************. I do not know this person nor does this person live here. How did you or he get my address? I'm the property owner and I do not know this person.
Business Response
Date: 05/08/2025
May 8, 2025
RE: Better Business Bureau Case Number ******** ***** ********
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 7, 2025, we addressed this issue directly with the client by telephone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our client. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They had just closed my account on me one day. And locked my account down and when I tried to call them no one could explain why my account was locked down and due to be closed by the next day. Never for anything in the mail or to my email,stating that they made a decision to do this. So now I'm out of a account and have no where for my payroll checks to go to cause of their doing.
Business Response
Date: 05/06/2025
May 6, 2025
RE: Better Business Bureau Case Number ******** ****** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On April 28, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:04/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to request assistance regarding my account. I am currently facing financial hardship due to ongoing medical expenses after experiencing two strokes. I am also living with a disability, which has further impacted my situation.Despite these challenges, I am fully committed to resolving my balance and am not trying to avoid my responsibilities. I would like to set up a reasonable payment plan so I can begin making consistent payments. Unfortunately, I have had difficulty reaching your office and Im concerned that my account may be sent to collections.Please contact me at your earliest convenience so we can work out a solution. I truly appreciate your understanding and support during this difficult time.
Business Response
Date: 05/02/2025
May 2, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on April 23, and May 1, 2025, via phone and email, to discuss
our research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/13/2025
ADDITIONAL INFORMATION:

Urgent Follow-Up Regarding Case #********
Good morning, I am reaching out regarding case #********. I am the daughter of **** M. ******, who is currently in a coma. I have attempted to contact Gellie multiple times via email, but unfortunately, I have not received any response. Please ensure that this message is relayed to her as soon as possible. I also kept the emails I sent her Thank you for your attention to this matter. Sincerely, [******* L ******]
Sent from ******* ****** (*************************************************************************************************************************)

Business Response
Date: 05/22/2025
May 22, 2025
RE: Better Business Bureau Case Number ******** **** ******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On May 21, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ******
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January of 2025, I was notified by *** that I would be receiving a cheque for an excess escrow payment. I was told that the Cheque would be sent to me via mail. After waiting for almost a week without receiving a Cheque. I called PNC bank and asked them why there was a delay. I was told the delay was as a result of the holiday season and to still look out for the Cheque in the mail. A few days later, I called *** again asking about the cheque and was told that I had already cashed the Cheque. I never received a cheque or cashed it. I explained this to *** and was told that there would be an investigation. I was asked to file a police ***ort which I did. I was asked to fill out several forms and mail back to PNC which I also did. I still havent received anything other than a phone call once a week to inform me that there are no updates. It has been 4 months and still nothing has been done to send me my cheque. A *** from *** (*****) told me this morning that *** is doing me a favor by investigating as the cheque being lost isnt their responsibility.i was asked to reach out to the bank where the cheque was cashed, (********) and I was told by the ******** *** that theres nothing they can do as only *** can resolve the issue and send out a new Cheque. I have been a customer with *** since 2004 and have sent my payments in a timely manner without any defaults so theres no reason why I should be getting treated this way. I need assistance in resolving this issue.
Business Response
Date: 04/23/2025
April 23, 2025
RE: Better Business Bureau Case Number ******** ********* *****
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. A final formal written response will be provided to our client no later than June 20, 2025.
To protect our client's privacy, we cannot share further information concerning the details of our response.
However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 04/28/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a call from a *** from the company, which I missed. I have called back several times, sent emails and left voicemails but still havent gotten a response from them. Nothing has been done to address the issue.

Regards,

********* *****
Business Response
Date: 05/08/2025
May 8, 2025
RE: Better Business Bureau Case Number ******** ********* *****
Dear Better Business Bureau (BBB),
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. A final formal written response will be provided to our client no later than June 20, 2025.
To protect our client's privacy, we cannot share further information concerning the details of our response.
However, our client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
***** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 05/08/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

There has been no resolution as far as this matter is concerned. I reached out to ********, where I was told by the ******** representative that the check was cashed and I was informed that the account that tried to cash the check has been closed and the check has been sent back to PNC bank. The ******** representative explained to me that after the funds are sent back to PNC bank, PNC should be sending me a replacement check. I havent heard anything back from *** concerning this matter, no calls have been made to me and no emails have been sent to me regarding this matter. Everything I know about my missing check has been from ******** representatives. Several attempts to call PNC bank **** have been met with hostility and flat out disrespect.

Regards,

********* *****
Business Response
Date: 05/22/2025
May 22, 2025
RE: Better Business Bureau Case Number ******** ********* *****

Dear Better Business Bureau,

PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.

Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. A final formal written response will be provided to our client no later than June 20, 2025.
To protect our client's privacy, we cannot share further information concerning the details of our response.
However, our client may use their discretion in sharing our response directly with you.

Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.

Sincerely,

***** *.
Executive Client Relations

PNC Reference Number ************
Initial Complaint
Date:04/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been banking with *** for two years and have had several issues with having access to the money in my account. This causes problems with daily living and my ability to pay bills. When I deposit cash, I do not have immediate access to it. When I make purchases with my debit card, they are declined even when I have funds available. It takes longer than the amount of days listed in the contract to update account amounts. They are using my expired ID for identification on my account instead of allowing me to update it, which causes problems when I go inside of a branch to make transactions.
Business Response
Date: 04/28/2025
April 28, 2025
RE: Better Business Bureau Case Number ******** *************
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on April 21, and 25, 2025, via phone and email, to discuss our
research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
**** *.
Executive Client Relations
PNC Reference Number ************

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.