Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  345 Rouser Rd Coraopolis, PA 15108-4754

• 

  PNC Financial Services Group, Inc.

  101 N Main St Butler, PA 16001-4902

• 

  PNC Financial Services Group, Inc.

  10770 Frankstown Rd Penn Hills, PA 15235-3039

• 

  PNC Financial Services Group, Inc.

  8000 Mcknight Rd Ste 1116 Pittsburgh, PA 15237-3000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** closed my account per letter dated April 2, 2025 with reason of unacceptable activity.I had called *** customer service for why this occurred, referred to their fraud dept--who also could not answer ********* went to local branch spoke with ****** in ****/interchange Rd--who called and explained that I had made a payment of $3400.00 via phone---however I noticed it never went through my bank.I called Pnc on 3/30/25 and asked if they received my payment..I was told incorrect routing and or account number at my bank--Northwest savings. the customer service *** told me sometimes payments over the phone are not clear--and possibly that Pnc made an error.I then made a payment for $3000.00 on 3/30/25.----that did go through. **************** was fine with this transaction I then receive a letter closing my account when I did nothing wrong. The error was on their end. I actually reached out to *** to identify why first payment did not go through.I have been a customer of theirs for many years..Thank you for looking into this issue Regards ****** *******

  Business Response

  Date: 04/30/2025

  April 30, 2025
  RE: Better Business Bureau Case Number ******** ******* *******
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 24, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  Reference: ************

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about a personal loan originating in November 2019 in the amount of $35000.00 This loan was paid on time every month for 5 years until the final bill of over $1200.00 was charged. I contacted *** to make arrangements and was granted two months to pay off the balance by the collections department and refunded a $200.00 fee. I made a payment of $750.00 on 3-27-25 then another payment of $541.83 on 4-4-25 then a final interest payment of $10.09 on 4-8-25 twenty days before the final payment was agreed upon. I then received a notice from ********** that my credit score dropped 76 points because *** reported a late / missing payment on 4-10-25. I called *** and asked why this happened and they asked me if I wanted them to handle the mistake or file a dispute with the credit agencies, I told them I prefer to use *** to handle this quickly because I need my credit immediately. My identity was verified by three different departments within *** via text message then I was transferred back to the original bank teller who knew nothing about the 45-minute process I had just been through with two other people with no results.

  Business Response

  Date: 05/06/2025

  May 6, 2025
  RE: Better Business Bureau Case Number ******** - ******* K *******
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On May 5, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number: ************

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  PNC is currently working with me to resolve this issue as quickly as they can.  
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of ********************* and had set up a business checking account online. I still had paperwork that I needed to complete and for some reason wasn't able to schedule the appointment online. The mobile banker who had assisted me in opening the account told me that I would have to complete the additional information at a bank branch in person. She told me this on 4/2/2025 and 4/3/2025. I went to the PNC bank branch on Center *****************************, at about 3:45 PM. I spoke with an African-American female teller who directed me to wait in the lobby for the business banker. A regular banker spotted me first, who didn't identify herself. She then told me that I couldn't speak with the business banker. I informed her that I had permission to speak with her and that the teller had already spoken with her. I was waiting to speak with the business banker like I was supposed to. The banker proceeds to lie and say that the business banker was booked until 6PM and couldn't meet with me. She then told me to either schedule an appointment or leave. I didn't want to argue with her or any further issues, so I asked to schedule an appointment. She confirmed my business name and phone number and said their soonest available appointment was April 5, at 9am. She said she confirmed it. No confirmation was given to me.She glared at me before I left and canceled the appointment when I wasn't looking. I'm concerned that she may have never scheduled an appointment. I'm unable to schedule an appointment online for some reason. When I called the bank to confirm the appointment on Fri, April 4, they said I never scheduled an appointment. I ended up having to drive to another city's PNC Bank even though this aforementioned PNC Bank is less than 1000 feet from my place of business.I told her to have a nice day before I left and kept things cordial. Again, she denied me service even though the business banker offered to speak with me, according to the teller.

  Business Response

  Date: 04/24/2025

  April 24, 2025
  RE: Better Business Bureau Case Number ******** ***********************************************
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 11, 2025, we addressed this issue directly with the client by telephone. To protect our clients's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  Reference Number: ************

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Provisional credit reversal. I disputed the charge on 1/8/25 and everything to my understanding was approved. Now on 4/7/25 I see 40 dollars pulled from account on the only day off I have and I cant do anything because if I deposited the money I needed to use to pay online bills. Im getting screwed over on fees from all of this and I have never had any problems except for this.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  RE: Better Business Bureau Case Number ******** ********* *****
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On April 11, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025, I contacted Ms. ****** and Ms. ******* to notify them that the account in question remained open and that I intended to deposit the outstanding balance to prevent a charge-off. Upon entering the bank to remit payment, I discovered that the account had already been charged off. Subsequently, I spoke with Ms. ******* While our initial conversation did not raise immediate concerns, I later reflected on her demeanor and found it notably composed and devoid of any surprise. Given the circumstances, I have reached the reasonable conclusion that both Ms. ****** and Ms. ******* deliberately closed the account despite being aware of my intent and ability to satisfy the outstanding ********** light of this, I am pursuing formal complaints with the ************************ (FTC), the Better Business Bureau (BBB), and the Office of the State Attorney General, urging a comprehensive investigation into this apparent misconduct. This decision is further supported by prior incidents, including a fraud report I submitted two months ago. Despite making five phone calls, leaving multiple voicemails, and sending several emails, my concerns were disregarded until I explicitly indicated my intent to file a formal complaint.Given the repeated failures of the institution to act in good faith, I have no intention of withdrawing this complaint. I expect a thorough review of these matters and will pursue all available legal and regulatory avenues to ensure accountability.

  Business Response

  Date: 04/24/2025

  April 24, 2025
  RE: Better Business Bureau Case Number ******** ******* ******/******************<************
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 17, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  Reference Number: ************

  Customer Answer

  Date: 04/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  A *** representative called and literally insulted me with an angry rant. I want the $78.00 removed or I will file with the *** as this bank has corrupt agents that sabotaged my accounts to cause this matter.
  
  Regards,
  
  ******* ******

  Business Response

  Date: 05/05/2025

  May 5, 2025
  RE: Better Business Bureau Case Number ******** ******* ******
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank, N.A. attempted to contact ******* ****** on April 28, and 30, 2025, via phone and email to
  discuss our research of their complaint and we have not received a response. *** welcomes the
  opportunity to discuss the clients concerns and have provided the client with our direct contact
  information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  Reference Number: 225097033556
  

  Customer Answer

  Date: 05/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  To Whom It May Concern:

  
  This letter serves as a formal response to PNC Bank's continued refusal to remove an unlawful charge-off in the amount of $78.20, and the banks refusal to accept payment while I was physically present in a branch location and ready to resolve the matter in good faith. It is my position that PNC Bank has engaged in conduct that is not only unethical but potentially unlawful under federal and state consumer protection statutes. Prior to the charge-off, I notified your representativesvia a phone call which your institution records for "quality assurance" purposesthat I intended to pay the overdraft balance in full the next morning, and I was informed this would prevent a charge-off. Instead, your representatives used that very communication as a pretext to prematurely charge off the account before I could arrive at the bank the following morning, as I had clearly stated I would do.

  
  This action may constitute a deceptive practice under the Fair Debt Collection Practices Act (FDCPA) and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP) standards as outlined by the Consumer Financial ***************** (CFPB). Furthermore, denying a customer the opportunity to resolve a debt in personwhile simultaneously using recorded conversations to fabricate a justification for adverse actionraises serious legal and ethical concerns.
  Under counsel, I have advised PNC Bank that I will not engage in further verbal communication regarding this matter.

  Any further negotiations or statements from *** must be made in writing. The specific and reasonable terms of resolution are clearly outlined in the Better Business Bureau (BBB) complaint, which remains a standing offer for amicable settlement prior to formal litigation. Please be advised that I have taken the following actions:

  
  Filed formal complaints with the ************************ (FTC), the Consumer Financial ***************** (CFPB), and the Office of the Attorney General in my state. Retained the option to engage legal representation through ********, Framme & Thrush, a firm prepared to take legal action should *** fail to resolve this matter through the BBB complaint process. Let me be unequivocally clear: I will not consider this matter resolved, nor will I withdraw or close the complaints filed with the aforementioned federal and state agencies, until PNC Bank fully complies with the terms set forth in the BBB complaint. The BBB filing is a final opportunity for resolution before escalation into full litigation and regulatory involvement.
  Please govern yourselves accordingly.
  
  

  Business Response

  Date: 05/07/2025

  May 7, 2025
  RE: Better Business Bureau Case Number ******** ******* ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the client on April 17, 2025, and will continue working directly with our
  client to address the matter promptly. A final formal written response will be provided to our client no later
  than June 27, 2025. To protect our clients privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against PNC Bank concerning predatory lending, misleading billing practices, and poor customer service tied to an auto loan from December ******* the dealership, despite my preference for financing through my credit union, the dealership insisted on using *** for expediency. Afterward, I repeatedly tried and failed to set up online banking and auto-pay. Twice, *** customer service assured me auto-pay was activated and payments ************ March 2025, assuming auto-pay worked due to no further notices, I was shocked in April 2025 to find a late payment reported to *******, harming my previously perfect credit. ***'s top-tier phone support refused to remove the negative report, requiring me to write a physical letter for resolution.These practices appear intentionally misleading, causing unnecessary fees and credit damage. I request immediate investigation, correction of my credit report, and urge BBB's thorough review to protect others from similar experiences.Thank you for addressing this matter promptly.

  Business Response

  Date: 05/05/2025

  May 5, 2025
  RE: Better Business Bureau Case Number ******* ***********************************
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 15, 2025, we addressed this issue directly with the client by telephone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Problem: PNC Bank has had $5,500 of our money on hold since 2/18/2025 instead of crediting it to our PNC account as was supposed to happen when we requested the transfer from our **************** savings account via PNC's transfer system.2/12/2025 A $5,500 transfer from **************** Savings to our PNC joint Checking account was initiated via the PNC Bank transfer system 2/18/2025 **************** sent $5,500 to PNC Bank From 2/20/2025 to today, we have made several attempts to get *** to credit our account with our $5,500 PNC has on hold, but *** has failed to do this. 4/4/2025 **** ******** was assigned to the case. The case was transferred to ***** in Executive Client Relations. **** gave me case #************ and said ***** would give me a call. She gave me this phone number to call *****: ************. ***** did not call even after I left him two voicemail messages.

  Business Response

  Date: 04/08/2025

  April 8, 2025
  RE: Better Business Bureau Case Number ******** **** ********
  Dear Better Business Bureau (BBB),
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  Our valued client brought this matter to our attention through another channel, and a member of the
  Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
  is a top priority. We contacted the customer on April 7, 2025, and will continue working directly with our
  client to address the matter promptly. A final formal written response will be provided to our client no later
  than June 3, 2025. To protect our client's privacy, we cannot share further information concerning the
  details of our response. However, our client may use their discretion in sharing our response directly with
  you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  My name is **** ********, and my wife is *** ***** ******** (copied). We are writing to provide a detailed chronology regarding the missing $5,500 transfer that was initiated in the PNC Bank online system on February 12, 2025, and has yet to be resolved. Due to the Better Business Bureau's character limitations for description in the initial complaint, we are outlining the full sequence of events below.
  
  February 12, 2025: A $5,500 transfer was initiated via PNC Bank Online from *** ***** ********** **************** Savings account to our joint ******************** Checking account.
  February 18, 2025: **************** confirmed the $5,500 was debited from our savings account and sent to ********************.
  February 20, 2025: We contacted PNC Bank regarding the missing deposit. A representative stated the transaction was stopped by *** and would be returned to **************** Savings within a few days.
  February 28, 2025: We contacted PNC Bank again and filed a formal dispute as the $5,500 had not been credited to our PNC checking account or returned to *****************
  March 3, 2025: PNC Bank sent a letter (attached) denying our claim, providing a tracer number, and instructing us to contact ****************. **************** investigated the tracer number and confirmed in writing (attached) that the $5,500 was requested and sent to PNC Bank. During a subsequent three-way call with PNC Bank, **************** reiterated this information and provided PNC with a tracking number to research the transaction in PNC's system. The *** representative said *** would conditionally credit our account $5,500 if the issue were not resolved within 10 days. *** has  not conditionally credited our account the $5,500 after more than ten days has passed.  
  March 18, 2025: We received an identical letter from PNC (attached) reiterating the denial to our claim for the $5,500. We called *** to request the documentation supporting their decision, as the letter stated was our right. I also visited our local *** branch and spoke with **** ****, ****************** who agreed to escalate the issue to the Branch Manager.
  March 19, 2025: We met with *** Manual, Assistant Branch Manager, who informed us the complaint had been transferred to the *** ********************* and that we would be contacted within a few days.
  March 24, 2025: ******* (PNC *********************, ************) informed us *** could not provide written documentation for their claim denial. She stated *** was holding our $5,500 and suggested we ask **************** to request the funds be returned. Another three-way call with PNC(*******) and **************** (*********) clarified that *** must initiate the return request through the transfer system since *** initiated the transfer and is holding the $5,500. **************** said they could not initiate a request to return the $5500.
  April 2, 2025: We contacted ******* to inform her **************** had not received a return request from ***. ******* said *** Online Banking insisted we contact **************** again, despite ****************'s previous confirmation that *** needed to initiate the return. Unable to assist further, ******* transferred us to ******** (PNC Online *********************). ******** said he would submit another claim with the same information, requiring an additional 5-day wait. I expressed my lack of confidence in this approach. I then contacted our local PNC Branch Manager, ****** ****** (copied), who also offered to submit another claim. Subsequently, I contacted Online Banking and requested to speak with an ********************* supervisor, and was told ********* would call us.
  April 3, 2025: Having not received a call from *********, we contacted *** Online Banking again and spoke with Escalation Supervisor, **** ******** *************). **** stated our case was transferred to ***** (Executive Client Relations, ************), assigned case number ************, and that he would call within an hour. We have since left two voice messages for ***** without a response.
  As of today, April 5, 2025, *** continues to hold our $5,500 and have not credited it to our checking account. **************** has confirmed they have still not received a request from *** to return the funds.
  
  Please note: We will have limited access to phone and email from April 6th to April 13th due to travel, and responses may be delayed during this period.
  Regards,
  
  **** & *** ********

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my identy stole from me and I notified the bank. They got me back the money that was stolen from me. Than they locked my account without telling me and accused me of fraud. For three months I have had trouble pulling money from my account. They closed my account 5 days ago and sent me a letter. Problem is with out two weeks I can not change my social security check which i need for rent. I went all the way up the food change and talked with ******* *. who promised me she would hold the check, let me withdraw it, and close the account. I tried to call her and email her with no response. I called customer service today and they lied to me and sent back the check. I live in a apartment where rent has to be paid on time or they kick you out. Because of what they did now I face eviction. Not because I don't have the money but because they decided to close my accounts with no explaintion. I understand the close but not to explain or tell me in advance about it. *** let the people that stole my identy impersonate me when they called in and paid them. This bank has no security for you or your money. I suggest that you check into other banks before you consider going here. This whole time I have been lied to over and over when they say they were going to fix the problem. I am the victim and the bank wants to wash there hands of me.

  Business Response

  Date: 04/16/2025

  April 16, 2025
  RE: Better Business Bureau Case Number ******** ***** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  PNC Bank attempted to contact our client on April 8, 2025 and April 15, 2025, via phone and email, to
  discuss our research of their complaint and we have not received a response. *** welcomes the
  opportunity to discuss the clients concerns and have provided the client with our direct contact
  information. We will work directly with our client if they contact us.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  
  I filled this out with no contact. There is no reason for talking to a bank about what they did to a customer. I will not remove these people need to see it. If you lose customers than it is how your people treat people. I have almost considered getting a lawyer and filling a lawsuit against you for the mental strain it took. I got my identity stolen. I thought this bank was good. I had a contract, they had a website, I even called them. You worked with me on the accounts to recover and to seal my accounts. But you let them call in as me and take 600 dollars. Your fraud does not catch much. Then fraud told me to talk to the bank because they did not want to talk to me. So the bank had to call and talk to them. You locked my accounts on me and I had to go into the bank. Tell them I was withdrawing. Wait for the teller to get someone to call. Get back in line and talk to a teller. Than go tell the person I was done so that they could lock them. You never told me why you locked me out of my own accounts. It would talk me a hour and a half to withdraw money. I took the whole check out so I did not have to do it more than once. Than you put a charge on my account because the money never sat in my account for *****. So now I get a fee for not hitting the monthly deposit amount. Now we will talk serious about the worse part. You company and there lies. I got a notice 5 days after you closed them. 3 days before my check hit. I get one check a month. Due to my disability I can not work. I survive on ***. Social Security Disability. So I told customer service that I needed the check to hit the account and I would change it for next month. I can not pay rent late where I live it is in the contract that we get evicted if I pay it late. Your customer service person told me there is nothing I could do and you do not want to be associated with me. Why? because I am a victim so you throw me out like trash. I said I want to talk to her boss. It took a hour but she said they would call me back in 24 to 48 hours. I do not have time for this check. When I finally talked to her she said I see what you are saying and know it takes a while to change accounts so when the money hits I will open the account so you can take it out and pay your rent on time. I said next month it would go to a new account and close it. When the day came I could not get a hold of her. Here is why. She lied straight to my face and did not look for it. She let the money go back. It takes to days for a return and two days to resend which is 4 days. I am out of time. Lucky by the ***** of God I have been here for ten years and never paid late. The landlord felt my hard ack and gave me the chance to pay it late. Now my mom is retired and sometimes I have to help with her rent. I paid 75 dollars late for me and her because of your choice not to help me. You have no compassion for people. You just want there money. You don't care about your customers. This should be public record so that everyone knows how you operate. If you lose customers because of this than that is on you. You should of actually been there for your customers. I still do not know why you locked or canceled my accounts. I went there because my family has had good things to say about you. But they are all leaving now because of how you treated me. I was a victim and you turned me into a victim. Let this post forever stay on your record so that my story gets out there and people know how you treat your customers. I got a hold of this lady on 4/16/2025. I left a voicemail but it says she ain't in till Tuesday. Lets see if she calls me back or if she wrote the response to make it seem like she was just doing her job. 

   
  Regards,
  
  ***** *******

   

   

  Business Response

  Date: 04/24/2025

  April 24, 2025
  RE: Better Business Bureau Case Number ******** ***** *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 23, 2024, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/25/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:04/03/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been able to access my bank account with ********************** since February. This includes transactions, statements and money transfers. Ive called numerous times and the employees say the same thing delete the app and download it again and Ive done that numerous times. And when you speak with someone through chat or social media they act as if its your phone or the app just needs to updated. Its beyond ridiculous that I havent been able to actually see whats going on with my money since the end of February. Everyone online and in reviews have been complaining about it. I hope theyre ready to resolve any disputes us customers may have from the unprofessional situation.

  Business Response

  Date: 04/11/2025

  April 11, 2025
  RE: Better Business Bureau Case Number ******** ******* ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On April 11, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 04/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28. I split $1320 into 2 deposits making (including transfer fee) ****** each. On 3/31 my available balance was *******. I withdrew $1000, leaving $52.70. On 4/1 I had a negative balance of *******. I was told my balance was never ******* and I overdrafted my own account. I do not have overdraft protection on my account! After an investigation, it was denied. Now deposits are going into a negative account. I am losing rent and bill money due to this issue. I called back and spoke with a very rude *** who yelled at me and would not let me get a word in. I have screenshots of my balance before the withdrawal and of my deposits. I should not have to deal with this!!! I need my balance out of negatives AND all money automatically deposited into the negative balance to be refunded!

  Business Response

  Date: 04/28/2025

  April 28, 2025
  RE: Better Business Bureau Case Number ******** ******* ********
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On April 11, 2025, we addressed this issue directly with the client by telephone. To protect our client's
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing the details with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************