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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,888 total complaints in the last 3 years.
    • 546 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'VE CONTACTED PNC BANK TO CLOSE AN OLD LINE OF CREDIT THAT I HAD WITH MY EX SPOUSE. I CALLED AND WAS TOLD TO GO IN PERSON. I VISITED ************************************************** AND A PERSONAL BANKER TOLD ME HE COULD NOT FIND THE ACCOUNT AND THEREFORE COULD NOT GIVE ME INSTRUCTIONS ON HOW TO CLOSE IT. I DISPUTED THIS ACCOUNT 3 TIMES WITH EXPERIAN BUT *** CONTINUES TO CONFIRM THIS ACCOUNT. I'VE WRITTEN PNC A COUPLE TIMES ASKING THEM TO CLOSE THE ACCOUNT OR TO CONTACT ME WITH INFORMATION ON HOW TO CLOSE THIS ACCOUNT. THE BALANCE IS AT $0 AND I WISH TO CLOSE THIS ACCOUNT NOW. *** just recently 4/1/2025 verified this account with Experian. I've written corporate - PNC BANK, ONE PNC PLAZA - *********************************** I've written local office - PNC Bank, *************************************************** I've disputed with Experian, Equifax and Transunion multiple times. Desired Outcome: Please close the following PNC Bank account ****************. I do not have the full account number as I have not used this account in years. I have called ***, visited in person and contacted credit bureaus to close this account. All proved unsuccessful. I dont understand how *** continues to validate this acct with the credit bureaus but no one at the bank will or can assist me in closing it. Please send me a copy of the verification given to Experian. I want instructions on how to close this account. I want to close this account and get confirmation in writing at the mailing address or email address above. I can be reached at ************ should you require additional information.

      Business Response

      Date: 04/29/2025

      April 29, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On April 28, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:04/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April of 2023, due directly to being critically injured in the line of duty as a law enforcement official then medical complications related to Covid 19, I became economically and financially affected. As a result, I canceled my credit cards, did a modification of my mortgage and called PNC bank whom I had a credit card with and a balance of $12,162.00. **** customer assistance program placed me in a payment program, paying $268 per month on auto payments through my bank, *** on the 1st of each month. I would pay this $268 each month til I paid back $3,900. After paying the $3,900 any balance would be forgiven in an issue of a 1099c form by PNC bank for tax purposes. September 2024 was last scheduled payment of $268 then October would be $38. This did not happen and *** continued to take $268. When I stopped payment, *** placed me in collections which now Ive been contacted by mail on 03/31/25 from a company named ***************************, claiming to be an agent of PNc bank to collect the balance in question. *** filed complaints with **** and FTC on 03/31/25 and 04/01/25. Cease and desist letters were written and will be mailed out to both PNC bank and *************************** to this alleged debt. Fraudulent claims of debt are illegal and attempts to collect and or intimidate consumers is illegal as pursuant to the Federal Fair Debt Collection Practices Acr (15 USC 1692c). Im asking for your assistance to stop PNC bank and their agent, *************************** to cease and desist communication and collection tactics as this a dispute in presenting pending with ******** online dispute resolution. Reporting false debt or attempted collection of said alleged debt is not only illegal but is unethical business practices of both of these two companies

      Business Response

      Date: 04/17/2025

      April 17, 2025
      RE: Better Business Bureau Case Number ******** *********************************
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We attempted to contact the client on April ****** and April ******. A final formal written
      response will be provided to our client no later than May *******. To protect our clients privacy, we
      cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/31/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company lied about the gas prices through their PNC Purchase Payback credit card program! They can make excuses saying third party all they want! You still advertised it! You're at fault for scamming consumers! Disgusting!

      Business Response

      Date: 04/16/2025

      April 16, 2025
      RE: Better Business Bureau Case Number ******** ********* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      Our valued customer brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our customers
      experience is a top priority. A final formal written response will be provided to our customer no later than
      June 11, 2025. To protect our customer's privacy, we cannot share further information concerning the
      details of our response. However, our customer may use their discretion in sharing our response directly
      with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 21st I was the victim of an auto accident. *********** was the at fault drivers insurance. I settled with Progressive at end of February. *********** sent a check to pay offg my auto loan in first week of March. *** has the check and I was told that so many times. I have proof of payment that was sent to ***. *** has harassed me over and over about payment when they have the pay off from Progressive. This needs resolved. I have all proof I am a single mother of 3 disabled children I I don't need any more un necessary stress that came from this! This is highly unprofessional of pnc. I have all ***************

      Business Response

      Date: 05/01/2025

      May 1, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On April 29, 2025, we addressed this issue directly with the client by telephone and will continue to follow
      up with our client by telephone. To protect our clients privacy, we cannot share further information
      concerning the details of our response. However, our client may use their discretion in sharing the details
      with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number: ************

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Hi as we spoke about little bit ago I do not accept this to be closed out. *** has yet to close my account out to correctly handle this matter. I been in contact with **** from ***. I haven't heard from her in a while she was supposed to let me know when they cashed the 3rd check that was sent to them because they mishandled the first one and then issue with the second.  However pnc **** never called me to let me know it was cashed.  Progressive did because they have had issues with pnc as well.  I was told the check will be back dated to 3/04/2025 when first check paid in full was mailed to them before there mishandling and although on the 3rd try n cashing of check n going to my account they have not back dated the check and closed my account still.  Shame on pnc. For all this extra added stress do not accept this to be closed out. *** has yet to close my account out to correctly handle this matter. I been in contact with **** from ***. I haven't heard from her in a while she was supposed to let me know when they cashed the 3rd check that was sent to them because they mishandled the first one and then issue with the second.  However pnc **** never called me to let me know it was cashed.  Progressive did because they have had issues with pnc as well.  I was told the check will be back dated to 3/04/2025 when first check paid in full was mailed to them before there mishandling and although on the 3rd try n cashing of check n going to my account they have not back dated the check and closed my account still.  Shame on pnc. For all this extra added stress.


      Regards,

      ****** ******

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After having my phone stolen by who I believe was a family member and having fraudulent transactions come out my account I reported it to *** then two weeks later my car windows were busted out and my purse including two bank debit cards were stolen. *** told me they would investigate told me To open another account with them took both police report numbers down for both incidents. They then lock my access to my account told me its on hold and review denied me the right to walk into a branch to retrieve any of my funds as Im working and my direct deposit are still going to that account.

      Business Response

      Date: 04/03/2025

      April 3, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 31, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19, 2025 my husband and I were on a cruise and were in the ************** International Cruise Port. We attempted to use an *** within the port to withdrawal $100. During our first attempt, we received an error and the *** indicated a retry was necessary. We attempted to retry the withdrawal where the *** allowed us to proceed with the requested withdrawal. After accepting the *** fee of $9.50, the screen completed the transaction, did not dispense the $100 cash, and released our card. No receipt was given. This was suspicious to us so we immediately checked our bank account where our account had a pending charge of $1673.54. We immediately called *** and had the card cancelled as we assume the *** had a skimmer that compromised the debit card number and pin. *** initially removed the pending charge and flagged it as fraudulent. Upon checking our account 2 days later, the pending charge reappeared and had cleared, resulting in $1673.54 being taken from our account. We filed a dispute on Friday March 21. We had not heard back from *** so I called them again. They indicated to me that the dispute was denied as they see the charge as valid since it was a chip to chip transaction. I have explained countless times to them that while it appears as a transaction, it was an *** attempt where our card information was stolen and used for a transaction. The transaction on our account shows from *********** which is very far from where we were even located. *** agreed to file an additional dispute but we were told this could take 10 business days and we would be notified by mail of the decision. I was also advised that since it was denied once before, it would likely be denied again. *** is unwilling to hold up to their claims of protecting their customers finances in cases of fraudulent charges. I should be able to trust that my banking institution will work diligently to help me recover what was wrongfully stolen from me.

      Business Response

      Date: 03/28/2025

      March 28, 2025
      RE: Better Business Bureau Case Number ******** ***** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on March 27, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than May 23, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 04/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ********

    • Initial Complaint

      Date:03/26/2025

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to withdraw money from a *** ATM. My transaction declined and displayed declined on the screen. However when checking my account, it still charged my account the $400 that I never was able to withdraw. This is absolutely a system error and I still have not received my dispute. When calling them, the calls are transferred overseas to ***** and they say since I am not a *** customer, they cannot help me. When asked if I can submit a ticket to review this because its obviously a technical issue, they say I am the only one this happened to and cannot submit a ticket. My same issue has happened to hundreds of people (its all over Reddit from others who have complained). When calling a local branch near me, they also tell me they cannot help me because I am not a *** customer, and advised that there are workers on the back end who handle this and they do not speak to customers directly. I want my issue resolved. I will never be using their ATM again. If a transaction DECLINES it should have never been charged

      Business Response

      Date: 04/30/2025

      April 30, 2025
      RE: Better Business Bureau Case Number ******** ******** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On April 15, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a vehicle loan with PNC Bank for one year. Each month, I make an additional payment of $157.49 which is to be applied directly to my principal. These were correctly applied each month up until two payments that were made on 12/30/24 and 1/31/25; for these two payments, the amount was not applied to my principal, it was applied across both principal and interest which can be seen on the account activity. I should see the amount of interest lessen each month and for those two months, the interest is higher than previously where the principal was applied correctly. I have spoken to several different customer service **** at ******************** and was told these were applied correctly. I asked to have this escalated and was told there was nothing more that can be done and I am not able to speak to anyone else about it.

      Business Response

      Date: 03/31/2025

      March *******
      RE: Better Business Bureau Case Number ******** **** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March ******* , we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 04/01/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****

    • Initial Complaint

      Date:03/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As an established *** customer, I trusted the Grandview Ohio branch to help me set up a joint account with my fiance for wedding gift cash funds. They set up an account for us in Oct 2024 which they said would not have fees. We stressed that it was an account for family and friends to gift us money for our honeymoon so we wouldnt have money in it until we started receiving gifts. Fast forward to this month, we began receiving a small amount of cash and I noticed a monthly $7 fee was applied. I called *** and the *** requested a refund, but said it was decided to not refund us. We are very disappointed with *** for hiding this fee and taking from our honeymoon fund.

      Business Response

      Date: 04/04/2025

      April 4, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On April ******, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice on 2/18/25 that my property taxes were not paid by my mortgage lender PNC that were supposed to be paid on 1/31/25. I called PNC who said they were paid. I called the township and they said they never received it and PNC should contact them. I have gone back and fourth with PNC trying to get them to contact the township. It is now six weeks later and still no resolution. I spoke with the township who said PNC called them but had no information and interest is adding up. I spoke with Astrid and Sasha who assured me they would keep contact with me every step of the way and I have heard from no one. I have never been late with a mortgage payment and being treated this way is very upseting and disrespectful.

      Business Response

      Date: 04/04/2025

      April 4, 2025
      RE: Better Business Bureau – Case Number ******** – ****** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On April 3, 2025, we addressed this issue directly with the client by phone. To protect our client’s privacy,
      we cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ****** **
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 04/06/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ********

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

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