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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,880 total complaints in the last 3 years.
    • 539 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As you can see in document enclosure 1 my loan payment and escrow return from homeowners insurance was confirmed by you for February 13, 2025 which is before my loan due date. Your confirmation 031176110.There was no late charge ever involved as you state in enclosures 2 and 3. *** had no reason to frame this us a gracious act from them. I made the payment on time. I always make the payment on time. Look at your records to confirm this. Please reject any information you have sent to any credit bureau.The slew mail I've received from you is uncalled for. Once again I paid on time would you confirmed and that is the end of the story.

      Business Response

      Date: 03/19/2025

      March 19, 2025
      RE: Better Business Bureau Case Number ******** ****** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 19, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* in an private sale auto loan with PNC 12/28/2024. The auto title was sent to *** headquarters January 21st. *** did not notify me that they were in possession of the title until three weeks later. The vehicles previous owner and myself could not get answers on where the title was during this time. The vehicle is currently registered in **. The previous owner called *******, the holder of the title, to see why the title hadn't been sent out yet. They were informed that the title was shipped on 1/14, and if they hadn't received the title yet then it was lost in the mail. They would need to apply and pay for a duplicate title. Since we thought the title was lost, the previous owner applied for the duplicate title. I finally received a call from *** three weeks later stating that they had been holding onto the title the entire time. Which greatly delayed the entire process of registering the vehicle in my name. After finding out this information, I was informed that the title would have to be sent to the previous owner to sign, then back to ***, then to the ***** for me to sign. This is a very timely process that was greatly delayed on ***'s end. During this entire process I have been fighting to get any information from the company as to where the title currently is in the shipping process. I was assigned a case manager, who was extremely rude and told me she would call me back in 3-5 business days after she did research about the delay. That timeframe has passed and the employee will not respond to any of my emails or voicemails. I've talked to two different agents to get a hold of my case manager. They told me that I would have to leave a voicemail and she would get back to me when she can. I can't believe a case manager can ignore a customer like this. I've been doing business with *** for years and feel disgusted about the way the have conducted their business. I've already made two loan payments on a car that I cannot drive. I just want to not be ignored

      Customer Answer

      Date: 03/06/2025

      I submitted a complaint against *** on 2/27/2025. 

      Long story short, PNC was made aware of the complaint and have told me there is no issue. With the news I just received today, the issue is still no closer to being resolved, and now it may have gotten even worse. I am lost and dont know what to do anymore or who to reach out to for help. 

      PNC has been handling this auto loan transition horribly. I have been ignored and lied to during this process and today I received news that the progress with the title transfer has been wiped out by a massive error on their end. 

      If you or somebody could reach out to help me with this issue, that would be greatly appreciated. I can explain in more detail the entire situation. 

      Thank you for your time,

      Business Response

      Date: 03/19/2025

      March 19, 2025

      RE: Better Business Bureau Case Number ******** **** Sages

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On March 11, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225058463449

      Customer Answer

      Date: 03/19/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The auto loan was started 12/28/2024. Todays date is 3/19/2025. I have still not received the Title to the vehicle to register in my name. Next week I will be making my third loan payment. *** has not fulfilled their side of the contract to this point. Action need to be taken on their part to expedite the process of fulfilling their end of the contract.

      compensation is still also being requested due to the fact we have been making payments on a loan where the other side has not lived up to it.

      This Issue will not be resolved until the vehicle is registered in my name and we are compensated and apologized to by PNC Financial for their handling of this situation. It is the only fair outcome of this situation.


      Regards,

      **** Sages

      Business Response

      Date: 04/03/2025

      April 3, 2025

      RE: Better Business Bureau Case Number ******** **** Sages

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On April 3, 2025, we addressed this issue directly with the client by phone. To protect our clients privacy,
      we cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225058463449

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, February 21, 2024, I locked my debit card and deposited $275 into my account, anticipating that this amount would be deducted on Monday, February 24, 2025. On that date, Planet Fitness processed a charge to my debit card, followed by a charge from ************. The charge from ************ was expected, as it was an ACH transfer. However, ************** only has my debit card information, which I believed would result in a declined transaction due to the card being locked. According to my understanding, they should have charged an alternative card on file instead. I contacted ************** for clarification, and they verified that my PNC card did not decline; otherwise, they would have proceeded to charge my other card on file. Additionally, I was informed this morning that I incurred two overdraft fees of $36 each as a result of this issue. This situation is not the first occurrence of such discrepancies with PNC, and I am concerned about the ongoing challenges I have been facing with my bank. I would appreciate any guidance on how to resolve this matter effectively. Thank you for your attention to this issue.

      Business Response

      Date: 03/10/2025

      March 10, 2025
      RE: Better Business Bureau Case Number ******** Katarae Little
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the Executive Client Relations team at *** is already working to resolve the concern. Our clients experience is a top priority. We contacted the client on February 27, 2025, and will continue working directly with our client to address the matter promptly. A final formal written response will be provided to our client no later than April 25, 2025. To protect our client's privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to formally lodge a complaint regarding a fortunate activity that occurred through PNC bank while interacting with Services. I requested a service that was indicated as completed yet I have been charged $1000, under two different company names. The first payment of $500 was made on July 2024 through PNC Bank. Second payment of $500 also through PNC bank..I filed a dispute through PNC bank. They claim that after research that they found that the services have been completed. They showed no research. And chargers left as is.I have attempted to contact the servicer multiple times to request a refund, and it was fraudulent activity. Unfortunately, I had no luck reaching anyone who can assist me, and may request remain unaddressed.Given the circumstances, I am requesting a full refund of $1000 charged in error. I would appreciate your prompt attention to this matter. It has caused me a significant inconvenience.

      Business Response

      Date: 03/03/2025

      March 4, 2025
      RE: Better Business Bureau Case Number ******** Amr Farghaly
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 3, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I am filing a formal complaint against PNC Bank for mishandling my mortgage forbearance and improperly reporting late payments to the credit bureaus, resulting in an unjustified 170-point drop in my FICO score. 


      Details of the Issue: 

      In August 2023, I was granted a 3-month forbearance (Forbearance #1) by PNC Bank, expiring on October 31, 2023. 
      I submitted a second forbearance application (Forbearance #2) on time, ensuring continuous forbearance from November 1, 2023 - March 30, 2024. 
      PNC failed to notify me before Forbearance #1 expired about repayment options. Instead, my first contact was a collections call stating: 

      I had not settled Forbearance #1, despite having applied for Forbearance #2 in a timely 
      manner. 
      I was required to repay all three months at once, contradicting ******* Mac forbearance guidelines. 
      Due to PNC's error, I was reported as delinquent, and my credit score dropped by 170 points. I have been unemployed throughout this period and remain unemployed. 


      Business Response

      Date: 03/18/2025

      March 18, 2025
      RE: Better Business Bureau Case Number ******** ******* ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 18, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
      cannot share further information concerning the details of our response. However, our client may use
      their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from a private seller on 7/22/2024. A 2004 Chevrolet Express 1500(VIN# *****************) I had no issue registering the vehicle in *************, **, but I sold the vehicle to a ********** resident and DMV is saying the vehicle shows a Lien from **************************************************************************, who is no longer in business, they were taken over by PNC Bank. PNC Bank is not being cooperative in regards to sending a LETTER OF NO INTEREST. I've done everything that they asked me to do. I wrote a letter containing all the information that they asked, and I sent a copy of the title to the address they provided(Pnc Bank P5-PCLC-01-E ************************************* ATT:CLS Research). I also faxed all the information and title to the number they provided *************).They claim to be unable to find the information, in regards to the loan, because the loan is so old, or because the loan may have been satisfied before they took over the company. Now they are saying it will take an unspecified amount of time for them to do some research. The buyer is dependant upon this vehicle and time is of the essence because I'm moving to ******* in the next two weeks. Please help. Thank you...

      Business Response

      Date: 03/11/2025

      March 11, 2025
      RE: Better Business Bureau Case Number ******** ****** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 7, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** *******

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 13th with priority meds made a purchase of $249 .. that took me weeks to receive my meds and they sent it wrong, they sent the medication with the wrong solution to mix, instead of sending the ************* then sent bacteriostatic water, which could have gone very badly. They work with a new TADArx, that I also contact and no refund. I asked to cancel prior sending to me if they were not going to ship they refused and no refund. Then I open a dispute with *** who has yet to address the issues and its been forever, with no meds or money. *** has not addressed or help me with my dispute.

      Business Response

      Date: 03/03/2025

      March 3, 2025
      RE: Better Business Bureau Case Number ******** ****** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 28, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      no response yet no refund and no medication. Through the entire ordeal they said if they do not send the money back *** will not give my money back. *** can careless of what I went through with wrong medication and potentially ended up in the hospital. They uphold the third party in a high level of their own customers, enhance to say when this is over so my account. Never had issue with ****. They have the highest standards they always side their customer. I had a huge issue which they fighted and reimbursed me for 2k transaction. No even with all the proof *** has not left a stone to help. Horrible service to say the least. Horrible bank who doesnt fight for the customer rights. Since January I have been waiting with NO HELP OR REFUND. 

      Regards,

      ****** *********

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked *** to remove these bogus claims from my credit report. I was a victim of Identity thief which one of the perpatrators was from *** that hacked into my account. Which can be proven from the letter I received from PNC bank stating that someone from China accessed my account according to *************************. Also, I have asked them to show me the orginal contract/signature or anything pertaining to me, which they have failed to accomplish on many occasions. *** is a rip off & I have every piece of evidence to prove it. Furthermore, the spelling of my name on this account is completely wrong. I HAVE NOT AND DO NOT HAVE ANY CONTRACT, AGREEMENT OR CONSUMER AGREEMENT with ***. (period)

      Business Response

      Date: 03/10/2025

      March 10,2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March ******, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was closing two CDs with PNC bank (**** ***). I followed all the instruction to transfer to ****************. The money never appeared in my **************** account, so I contacted my WF advisor, who handled all the paperwork and has done numerous transactions in the past like this. She called *** and they refused to give her any info. I called and was informed the money never arrived due to having "no signature id on file." I am furious to think that if I hadn't called, this never would have been caught. I provided my ID and the money STILL hasn't arrived, approx 62k. This is a streamlined version--every time I call PNC, I'm caught in automated prompt h*** ******** refuses to give me access to phone banking since I don't have a checking account there, "only" CDs worth 62k... . So I go round and round in circles and no one can help. These are the last two CDs I'm transferring out of this bank. I've transferred others due to their unethical behavior. Meanwhile, approximately $62,000 is floating around somewhere unaccounted for. *** is the worst bank, they shouldn't be allowed to do this. Someone in exec. client relations was supposed to call me, but only called to further delay while she "investigated"

      Business Response

      Date: 02/25/2025

      February 25, 2025
      RE: Better Business Bureau Case Number ******** *** M *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on February 18, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than March 17, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was with another Bank, and received an offer with a coupon code, that I still have, from *** to open a virtual wallet with performance select account between 1/3/2024 and 2/29/2024, which I did opened between those dates, and I was promised that if I make $5000 in qualifying direct deposits on the account in the first 60 days, which I did, I was going to get $400 in bonus, which I never got. Recently I went to my local branch for other reasons, and I asked the banker why I never got the bonus. The banker looked into my account and saw that I met the criteria and suggested that I call customer service, which I did in twice. The first time I was told that within 10 days I was going to get a response from the bank, which I never got, so I called a second time to follow thru and I was told I wasn't going to get the bonus even though I was email from the bank with an offer that I still have.

      Business Response

      Date: 03/31/2025

      March 31, 2025
      RE: Better Business Bureau Case Number ******** ****** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 25, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 04/01/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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