Business Profile

Bank

PNC Financial Services Group, Inc.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,898 total complaints in the last 3 years.
545 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was advised by a professional to place my Bitcoin profits ($72,546.00) into this bank and they not only have charged me multiple crazy fees such as $3000 for a tax clearance code, $2350 for a United Nation Accreditation Certificate, $1200 for another pin to access my funds and when I was able to access my funds and transfer then to my PNC Bank account, I got locked out of Standard Pinacles Bank and they are trying to charge me another $ $1750 for clearance. Mrs ******* ********* (whom advised me to use this bank) thinks they are legit and that the fees paid will be refunded to me but there is no proof. I have all of the emails from the bank showing the fees they want and the amounts/what they are for. This sounda like a total scam to me. I just want me money in my own PNC Bank account! I'm 37, living on Social Security Disability with MS and I do not need the added stress. Please help me!
Business Response
Date: 08/05/2022
August 4, 2022

RE: Better Business Bureau – Case Number ********
– ******** *******

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On August 3, 2022, we addressed this issue
directly with the customer by telephone. To
protect our customer's privacy, we cannot share further information concerning
the details of our response. However, our customer may use their discretion in
sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Lori M
Executive Client Relations

PNC Reference Number ************
Initial Complaint
Date:07/26/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 6, 2022 we had been robbed of $2,500 by someone using an email posing as a Best Buy and Geek Squad representative. We had taken the case to PNC Bank the following day July 7. The case has been disputed for 15 days before it was closed. The Zelle department cash manager Carrie had ruled that we had willingly gave out our PIN number for the transaction, yet we did not do so. During our dispute, another PNC customer named ***** ********* was scammed out of $3,000 in a similar case with a PayPal scam. She had contacted Channel 11 News and was granted her money back in less than 4 days with no investigation. We had attempted to do the same with Channel 11 News and KDKA to no avail. We feel that we are being neglected of any true resolution as Carrie has refused us service since closing the case and has recommended we go to the police instead to retrieve our lost funds.
Business Response
Date: 08/05/2022
August 5, 2022

RE: Better Business Bureau – Case Number ********
– ****** *****

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

Our valued customer brought this matter to our
attention through another channel, and a member of the Executive Client
Relations team at PNC is already working to resolve the concern. Our customer’s
experience is a top priority. We contacted the customer on July 26, 2022 and
will continue working directly with our customer to address the matter
promptly. A final formal written response will be provided to our customer
no later than September 23, 2022. To
protect our customer's privacy, we cannot share further information concerning
the details of our response. However, our customer may use their discretion in
sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding
this matter.

Sincerely,

Lori M.
Executive Client Relations

PNC
Reference Number ************
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PNC changed my bank account type without my knowledge or permission. Then after a few months without notification or prior charges (as shown in supporting documents under "other deductions") decided they would start charging me monthly fees of $7. When asked why, they said i didnt have enough money nor did i have the type of paychecks they preferred. As an artist, that would be impossible, but that made no difference to them in their resolve to take my money without consent. The requirements they established were not made known to me nor are they reasonable as they were set in place by themselves.
Customer Answer
Date: 07/28/2022
PNC called me and literally told me that i had no bearing.

she told me i was wrong and that is was my fault.

she insinuated i was an idiot because she was frustrated (her words). check the recordings.

please fix this for me because i just cant deal with with them anymore.

thanks.

PNC called me back again and again tried to justify their not telling me by saying i consented when i signed up nearly a decade ago.

again, she was frustrated as she struggled to defend the idea of taking peoples money without consent and changing a bank account type without consent or reason.

thanks again but at this point im not going to answer another phone call from them. the last one was a bit too abrasive for me and i would love to see your face when you hear how she talked to me.

sincerely,
*** *******
Business Response
Date: 08/08/2022
August 8, 2022

RE: Better Business Bureau – Case Number ********
– ****** *******

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On July 27, 2022, we addressed this issue
directly with the customer by telephone. To protect our customer's privacy,
we cannot share further information concerning the details of our response.
However, our customer may use their discretion in sharing our response directly
with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Lori M
Executive Client Relations

PNC Reference Number ************
Customer Answer
Date: 08/10/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

i am writing about complaint ID ********.

PNC Bank did indeed call me but no resolution was made. Instead the lady berated me on the first call so i hung up. The second call, she refused to apologize, said there was nothing they were going to do, dismissed my career as an artist, and failed to even address my concerns and issue. So no, i dont think there was a resolution, nor do i think there was even an attempt. And i would bet they dont want someone like you hearing the conversation they attempted and the tone they took because it would make them look horrible. i hope this is not the end of this because they are still going through with changing my account and fees without my consent.

sincerely, *** *******

Customer Answer
Date: 08/24/2022
PNC bank has yet again charged me a fee even though i had the required amount in my checking account. this time however they didnt charge me on the 21st or the 20th but instead they back dated the fee to the 19th before i was paid so they could try to justify taking money again. this is completely unacceptable and i feel like i should go to the bureau of consumer protection. it appears to be discriminatory based on my profession of being an artist that works for commissions rather than a weekly payroll check.
Customer Answer
Date: 08/25/2022
once again PNC called but instead of trying to find a solution they doubled down on class discriminatory practices and lied about the billing date. last month they said they charge fees on the 21st. this month they charged me on the 19th and claimed it was because they bill fees on the 21st day of a statement period. but its obviously a lie since the 21st to the 19th is way more than the claimed 21 days. again they are simply trying to cover their tracks after back dating OR had no interest in resolving the issue but rather collecting MY money for their wallets regardless of finances (which i have but in growth instead of reserve). at no point did they attempt to resolve the issue to my liking. they did refund the 7 dollars (which i asked for earlier in the week when i called them about it) however, they couldnt do it when i called but it was the first thing they did when they called me fearing the fallout of a BBB complaint. then the call was simply her wanting to tell me that they will continue to take money from the poor and implied that i was powerless to stop it without putting my money in reserve instead of growth. correct me if im wrong but isnt savings supposed to be in a growth/ savings fund while spending money is in spending fund and reserved money for bills etc. supposed to be in reserve? it seems like they dont want me to save money but place it in a fund that could potentially be drawn from by themselves such as spend or reserve. im sure they contacted you saying the issue is resolved but again, i assure you that it is not. they have refused to address the issue and continue to charge fees for no reason. i have been with PNC for years and only in the last 2 months have they been doing this. thanks for any help you can provide.

sincerely,
*** *******
Business Response
Date: 08/25/2022
August 25, 2022

RE: Better Business Bureau – Case Number ********
– ****** *******

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On August 25, 2022, we addressed this issue
directly with the customer by telephone. To protect our customer's privacy, we cannot share further
information concerning the details of our response. However, our customer may
use their discretion in sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Lori M
Executive Client Relations

PNC Reference Number ************
Customer Answer
Date: 08/27/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

N/A as no offer was made towards a desired goal. Instead they doubled down on class discriminatory practices.

Regards,

*** *******
Initial Complaint
Date:07/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** ******** Account number ********** my account was charged on 7/22/2022 by CARMAX FOR 975.99 by mistake, I called PNC right after it happen to let them know because this is causing me an extreme hardship and I'm unable to get my medicine. I spoke to several Supervisors to no avail! The credit refund has been on my account processing since 7/22/2022
Business Response
Date: 07/26/2022
PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On July 26, 2022, we addressed this issue directly with the
customer by telephone. To protect our customer’s privacy, we cannot share
further information concerning the details of our response. However, our
customer may use their discretion in sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Rebecca T.
Executive Client Relations

PNC Reference Number ************
Initial Complaint
Date:07/25/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 2022
I visited a PNC branch, which I have been a customer of PNC for 14 years. I wanted to deposit 20$ in american coin, and 20$ in CAD. The bank told me they do not accept coin, and I should go exchange it to paper currency at the airport. They refused my american & CAD coin. This is a bank who orders in & out all currencies needed by the consumer. I am trying to deposit money into my BANK account, and for no reason other than the teller doesnt want to count it, being refused to deposit money into MY bank account. I have contacted the bank customer care, and they also are refusing to help me. They simply put me on hold, and leave it there, or they tell me someone will call me back, but never calls back. I have waited weeks for a response, and they wont. I need to deposit this money so I am not inconveniencing people in retail locations. A bank is supposed to take money. Regardless.
Customer Answer
Date: 07/25/2022
Hi,

I wanted to update I tried to put a ticket in for this matter with PNC, they told me they contacted me and spoke with me on it, and in fact no one called me. I will supply phone records once my bill hits to show no call was taken on 7/8/22 as they said it was. This just makes it worse.

Thanks for looking at this
Business Response
Date: 08/04/2022

August 4, 2022

RE: Better Business Bureau – Case Number ********
– ****** ********

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

PNC
attempted to contact ****** ******** on July 26, 2022 via phone to discuss our
research of their complaint, and we have not received a response. PNC
welcomes the opportunity to further review the customer’s concerns but
additional information is needed. PNC has provided the customer with our
direct contact information and will work directly with the customer if contact
is made.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Jennifer S******
Executive Client Relations

REFERENCE: ************
Customer Answer
Date: 08/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Due to the length of time this process has taken, I have already started the process of finding new banking options to resolve this matter. Also due to the process of switching banks unfortunately being lengthy, I'll continue business with PNC via mobile app/internet banking until I close the account once all direct deposits have been stopped. Considering what it took for PNC to offer to fix the issue, I feel the attempt to resolve this was poor on their end, and all it seemed was they were trying to make themselves look better via text.
Regards,

****** ********
Initial Complaint
Date:07/24/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a PNC client for several years with checking and savings accounts. I received a notice in May 2022 that to keep my atm card valid, as I use it very infrequently, I needed to call their line which I did immediately upon receiving the notice. My card then expired 6/2022 and I received no replacement. I went online early 7/2022 to find my access to requesting a new card locked stating I had to call. I called the bank several times requiring a significant portion of my work day to reach someone who stated they also saw the notice and could do nothing but place a ticket. A person then called and left a message on my phone later that day. I have now returned calls/voicemails and emailed this person multiple times (>10) over the last week and have received zero response despite utilizing their reported preferred method of contact. I have never caused issue with my accounts and have significant savings/am a select level client. I find it very concerning I am having to go to this length simply to obtain an unexpired atm card to have access to my own savings and am appalled at the complete lack of correspondence from PNC which should involve simply mailing me a card. Thank you, I’m not sure what more I can do to get this resolved.
Business Response
Date: 08/22/2022
August 22, 2022

RE: Better Business Bureau – Case Number
******** – ***** ******

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On August 8, 2022, we addressed this issue
directly with the customer by telephone. To protect our customer's privacy, we cannot share further
information concerning the details of our response. However, our customer may
use their discretion in sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They acknowledged the mistakes on their end and have worked to resolve my concerns.

Regards,

***** ******
Initial Complaint
Date:07/23/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After PNC charged over $175 in fees, I requested to close out my account via chat and a form. PNC failed to action that request and has continued to charge fees, virtually emptying my account.I request restitution of the $25 in fees charged after my account closure, and closure of my account with the remaining few dollars sent to me via check in the mail.
Business Response
Date: 08/05/2022
August 5, 2022

RE: Better Business Bureau – Case Number ********
– ***** ****

Dear Better Business Bureau (“BBB”),

PNC Bank,
National Association (“PNC”) is in receipt of
the complaint for the above referenced customer. We thank our customer for the chance to
learn more about their experience and appreciate the opportunity to address any
concerns.

On August 5, 2022, we addressed this issue
directly with the customer by telephone. To
protect our customer's privacy, we cannot share further information concerning
the details of our response. However, our customer may use their discretion in
sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further
regarding this matter.

Sincerely,

Lori M
Executive Client Relations

PNC Reference Number ************
Initial Complaint
Date:07/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have several accounts with PNC Bank but within the last year, got a car loan through them as well. I usually make all business payments online. At first their loan payment process was confusing but I muddled through but starting back in November 2021, I started having problems with the service being unavailable. The payment is due on the 26th of each month and last November, I started having problems every time I tried to make the payment starting at least on 11/21 and finally made the payment on 11/23. In January 2022, I had the same issue (pic attached); I called and made the payment over the phone. I believe it was at that time I asked the rep about payments and she said I could make them via phone with no fee (since we were using a PNC account) or of course in person. In March 2022, service was unavailable again, it was the 26th, I tried calling and they sent me a code and their automated system would not accept it. I drove to the bank and paid in person. Filed a complaint with Scott U**** (Executive Client Relations), sent all kinds of proof via email, played phone tag and since I didn't continue this, he closed the incident. He had everything he needed in writing. Today, 7/22, service is once again unavailable (pic attached). I do not have ANY problems with ANY other businesses making online payments. PNC has worked the system by preventing online payments and people are forced to try to use their phone, then phone payments are impossible to make as well (besides charging a fee for non-PNC account payments IF you even manage to get through to an agent) and then by the time you get to pay in person, it's late and you are charged for it. This is all a game to make them more money. Advertise online payments then make them impossible to make, forcing people to waste time and money to pay by other methods. Why is this the only business I have problems with? They have a LOT of money to invest in IT if they wanted to. They are making a lot more money this way.
Business Response
Date: 08/24/2022
August 24, 2022

RE: Better Business Bureau – Case Number ******** – ********* *****

Dear Better Business Bureau (“BBB”),

PNC Bank, National Association (“PNC”) is in receipt of the complaint for the
above referenced customer. We thank our customer for the chance to learn more about
their experience and appreciate the opportunity to address any concerns.

On August 23, 2022, we addressed this issue
directly with the customer by phone. To protect our customer's privacy, we cannot share further
information concerning the details of our response. However, our customer may use their discretion
in sharing our response directly with you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do
not hesitate to let us know if we can assist further regarding this matter.

Sincerely,

Christine C.
Executive Client Relations

PNC Reference Number ************
Initial Complaint
Date:07/22/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 18, 2023 at had to go true Lapeer Michigan pNC branch to close and open up a new checking account because my old account was compromised! I have not been able to access the new account online and one of my credit card payments was sent back from the bank! I have close to $1500 in my new checking account so there should not have been any issues with the payment but it was! I have been on the phone since 1:45 pm today trying to get this issue taken care and was hung up on 8 out of 12 calls! I was spoken to very rudely, transferred 12 times and still not have the issue taken care! I attempted to contact the Lapeer branch but no one ever comes to the phone when you ask to speak with a agent! I am so upset by these actions because I need access to my account and I don’t live anywhere close to a branch so it is not feasible for me to keep traveling by and forth to the branch due to the distance and the price of gas!
Business Response
Date: 08/01/2022
PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced customer. We thank our customer for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
On July 26, 2022, we addressed this issue directly with the customer by telephone. To protect our customer's privacy, we cannot share further information concerning the details of our response. However, our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate to let us know if we can assist further regarding this matter.
Sincerely,
Chantise M.
Executive Client Relations
PNC Reference Number: ************
Initial Complaint
Date:07/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the PNC bank atm inside Thorton located at 714 Stewart’s Ferry. I went to withdraw $400 and my pin was successful but no cash dispensed out. I tried to dispute with my bank but due to it being a foreign terminal they cannot access the camera to show no money came out. I had to do a second transaction for $300 which was successful. I want the $403 refunded to me. I know that the pin and my card was successful but there was no cash that came out.
Business Response
Date: 08/18/2022
August 18, 2022

RE: Better Business Bureau – Case Number ******** –
******** ********

Dear Better Business Bureau (“BBB”),

PNC Bank, National Association (“PNC”) is in receipt of the complaint for the
above referenced customer. We thank our customer for the chance to learn more about
their experience and appreciate the opportunity to address any concerns.

On August 10, 2022, we addressed this issue
directly with the customer by phone. On August
18, 2022, we mailed a written response to our customer. The
customer should receive the written response within the next seven to ten
business days. To
protect our customer's privacy, we cannot share further information concerning
the details of our response. However,
our customer may use their discretion in sharing our response directly with
you.

Please be assured that it is our goal to
provide a high level of service to all our customers. Do
not hesitate to let us know if we can assist further regarding this matter.

Sincerely,

Lori M.
Executive Client Relations

PNC Reference Number ************
Customer Answer
Date: 08/18/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The bank has insurance for millions and I brought about an issue that can be a bigger issue and impact to future customers. Their machine is not operating properly and on top of that it has no camera unbeknownst to me and the store camera conveniently made my theft inconclusive. I would like the bank to file a claim for my funds due to their equipment not operating properly. I should not have to take a loss because the machine made an error that was not reported. Their way of saying there is no problem is due to they didn’t have extra money. That does not mean it didn’t pay someone else my funds because I sure did t get them.

Regards,

******** ********

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.