Business Profile

Bank

PNC Financial Services Group, Inc.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,880 total complaints in the last 3 years.
539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Violation of Federal Regulations of Electronic Funds Transfer pertaining to investigation time limits of unauthorized debit card disputes.
Customer Answer
Date: 02/24/2025
I have already sent an e-mail to the listed contact regarding three separate incidents of PNC Bank violating Federal Regulations pertaining to unauthorized/fraudulent debit card disputes. Someone is resolving and approving my dispute, issuing a refund of preliminary credit which has been reversed on two separate occasions AFTER 45 days, per regulations. When I go in person to the bank I am DENIED all forms of documentation, also in violation of regulations. The last time I went to the bank in *****, DE, I was told if my dispute was resolved, the bank would refund my account. That was over 45 days ago in December 2024. REFUND was issued. On Februray 21st, the bank issued a supposed preliminary credit reversal of a charge and initial dispute from SEPTEMBER of 2024. The last two reversals also caused overdrafts of my account and emptied my savings account, which had otherwise both been in good standing. This has caused severe and undue harm each time, and forced me to initiate a NEW dispute for the SAME charges multiple times. The bank is probably doing this to other people as well. Even if creating new dispute #'s for the SAME transactions re-starts federally regulated time limits (pretty sure it DOESN'T if pertaining to the SAME original disputes) the bank is violating federal regulations pertaining to permissible length of time in which to issue refunds or rescind decisions therof. ALL WITHOUT DOCUMENTATION.
--------------------------------------------------------
Email:
I am writing in regards to a complaint I filed against PNC Bank. This complaint is regarding fraudulent transactions also pertaining to a previous unresolved complaint I filed last year against Loan Til Payday of Bear DE involving numerous violations of federal laws and regulations.

*** has recently violated regulations reversing a reversal of the charges AFTER agreeing with my dispute within the 10 days warranted per federal regulations. However, without notice of any kind, has perhaps in error, yet again taken funds amounting to about $265. This is now the third time *** has forced me to REOPEN a dispute, taking money from me, yet says in person my dispute is valid and the decision/refund will be issued within ten days.

The decision and refund were issued OVER 45 days ago. There is pending litigation pertaining to the original disputed charges, and I suspect this may be due to ongoing misconduct, possibly in violation of laws by Loan Til Payday, as well as egregious errors and regulatory violations of PNC Bank.
Customer Answer
Date: 02/26/2025
I wanted to inform you that a representative from *** contacted me yesterday.

She played dumb pretenting not to know about federal regulations, refused to dictate any of ***'s supposed time frames for fraud disputes in any way (I have been told 60days from file, 80days, and 90days by at least a dozen PNC staff since September 2024.) She also attempted to get me to open yet another dispute.

She told me my claim was supposedly denied after the assistant branch manager of Dover,DE told me in December if I got a refund, it meant my dispute was approved and RESOLVED.

Yesterday I was told it was supposedly denied due to failure to correspond to a letter requesting further information AFTER I had made numerous calls and spoken with the Dover ***** branch manager who refused to give me copies of said letter.

Yesterday I was emailed broken links to a supposedly secure message from PNC.

Please Help.

Business Response
Date: 03/11/2025
March 11, 2025
RE: Better Business Bureau Case Number ******** ***** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On February 27, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this PNC BANK ACCOUNT. It has been closed and paid off in FULL and I demand it be updated to the present status which is CLOSED. I longer have a contract with PNC BANK.
Business Response
Date: 03/05/2025
March 6, 2025
RE: Better Business Bureau Case Number ******** ******** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On February 25, 2025, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** refuses to recredit over $15,000 they allowed to be taken from my checking account by "check washing." They further try to have all communication by phone, not in writing. This is the SECOND time they have allowed "washed checks" against my account to be processed.
Business Response
Date: 02/25/2025
February 26, 2025
RE: Better Business Bureau Case Number ******** ******** ****** MD
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
Our valued client brought this matter to our attention through another channel, and a member of the
Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
is a top priority. We contacted the client on February *******, and will continue working directly with our
client to address the matter promptly. A final formal written response will be provided to our client no later
than March *******. To protect our clients privacy, we cannot share further information concerning the
details of our response. However, our client may use their discretion in sharing our response directly with
you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 02/26/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** ****** Md
Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/21/2025 around 12 pm I received a call from my employer that *** had contacted them about a loan payment that was due on the 16th but is not late until the 26th. *** calls every month they are supposed to give you *********************************************************** two days after the bill is due.
Business Response
Date: 03/03/2025
March 3, 2025
RE: Better Business Bureau Case Number ******** ***** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On February 26, 2025, we addressed this issue directly with the client by telephone. To protect our
client's privacy, we cannot share further information concerning the details of our response. However, our
client may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother has a auto loan with this bank. I have been trying all day to make a payment on it, because the vehicle is registered under her name but I will be making the payments. Since the verify beginning they have been giving me issues making a payment with a debit card. They even made me get a bank personal account so I can at least transfer money into the auto loan. They lied to me because the online account wont allow it. Its like they don't want me to make a payment. I need help.
Business Response
Date: 03/07/2025
March 7, 2025
RE: Better Business Bureau Case Number ******** ***** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on March 28, 2025 and March 6, 2025, via phone and email, to
discuss our research of their complaint and we have not received a response. *** welcomes the
opportunity to discuss the clients concerns and have provided the client with our direct contact
information. We will work directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent over 8 hours attempting to wire funds in my checking account to pay off a **********************, a very time-sensitive transaction. I have been a customer of this company since they were ********************** Bank in the 1990s, which became **** and is now ***, and I moved between 4 states with them over the years. This wiring process has been awful. I contacted the department 4 times and got four different answers to how they wanted the documents. This will cost me $180 in bank interest and $45 or more for service fees if the job is completed no later than tomorrow, not to mention interest from them holding my money in the bank earning interest for them. Oh, how I wished I had deposited in another, more reliable bank that did not waste an 8-hour day and my hard-earned money.
Business Response
Date: 02/25/2025
February 25, 2025
RE: Better Business Bureau Case Number ******** ******* *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On February 25, 2025, we addressed this issue directly with the client by phone. To protect our client's
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
******** G
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2024 I received an email from PNC Bank advising me I had been pre-selected to receive a PNC Cash ************** Signature credit card. This card paid 2% cash back on every purchase and would also pay a $250 monetary credit to my account if I purchased $1000 in the first 90 days. I met this requirement within 60 days. In November I called to question when I would received the credit and was advised within the next 30 days. In December I visited the Laurel ** bank in person (where they still have tellers) and asked about the $250 Credit and was advised within the next 30 days. On January 17 I called the PNC Bank Retail support to ask for the credit again. I spoke to ******** and the next day she referred me to another investigator who advised it would take about 2 more weeks to research my issue. Again no one contacted me. On February 5 I visited the Maple Lawn PNC branch and spoke to ****** ******, AVP Branch Manager. She made some calls but again advised they had a record of my complaint , but no resolution. As of February 20, I have received neither $250 credit, or any contact from the bank regarding my complaint or explanation.
Business Response
Date: 03/28/2025
March 28, 2025
RE: Better Business Bureau Case Number ******** ****** *****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
We thank our customer for the chance to learn more about their experience and appreciate the
opportunity to address any concerns.
On March 17, 2025, we addressed this issue directly with the customer by telephone. To protect our
customer's privacy, we cannot share further information concerning the details of our response. However,
our customer may use their discretion in sharing the details with you.
Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
to let us know if we can assist further regarding this matter.
Sincerely,
******** *.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** *****
Initial Complaint
Date:02/20/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out a Home Equity loan with PNC Bank in ********. They pushed me to close with questions unanswered and with less than full disclosure. The account was set up improperly by *** and not with my personal banking information. On Feb 6, 2024 I met with the *** closing officer for this loan to find out where the money was going since no automatic payments had been made by my account. Ms **** refused to talk to me at all and said I would have to call th *** home office. I tried to make payment and was told NO. In April 2024 *** filed foreclosure on my home, even with my primary mortgage being in good standing with no late payments. I received my first certified notice in May 2024, and called their attorneys and their home office to no avail. No one would talk to me or answer my questions. I have tried to make payments in May, June, and September but was told no. In May *** directed me to file for a Hardship Application, and I did so. They often asked for duplicate paper work and ran out of time to process. I applied a second time, and again they ran out of time to process the application. *** told me to apply a 3rd time in Jan 2025 and I have done so. This has continued for so long, with late payments destroying my credit rating that I cannot get a loan to pay past due amounts. *** advertizes help with loan modifications and account help, but have not helped at all. Only one time in the last year have they called me at home after my work hours. I need help resolving this issue before I loose my home. They are not interested in helping. They want my home. I am a 74 year old school teacher in the classroom everyday. I can't afford a lawyer, I would rather pay my debt. But I need help from PNC Bank.
Business Response
Date: 03/19/2025
March 19, 2025
RE: Better Business Bureau Case Number ******** ***** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On March 18, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Twinkle Q.
Executive Client Relations
PNC Reference Number 225052214285
Customer Answer
Date: 03/23/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

***** *******
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
PNC banks system submitted a transfer from my bank account in the amount of $1519 and said that I made the transfer . That checking account only had 127 dollars in it and it is not possible through the banking app to transfer that large of an amount without sufficient funds . They are denying replacing the money .
Business Response
Date: 03/10/2025
March 10, 2025
RE: Better Business Bureau Case Number ******** ****** *******
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
PNC Bank attempted to contact our client on February 28, 2025, via phone and email, to discuss our
research of their complaint and we have not received a response. *** welcomes the opportunity to
discuss the clients concerns and have provided the client with our direct contact information. We will work
directly with our client if they contact us.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Initial Complaint
Date:02/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7 February, I needed to pay the remaining balance on my rent to my landlord. I was unable to link a PNC bank to the apartment complexportal so I didnt did an internal transfer of $200 to my ***** bank account. The money did not move fast enough so when I called back representative from **** customer service told me to use ***** once I did the Zelle payment I was able to go to the portal and connect ********** account to my landlords account to pay the remaining balance by 8 February. My landlords payment was due to be paid by that Monday PNC bank did it intercept and try to ****** the $200 back I kept hearing both banks it will fall off. They did not fall off. *** got the money back when my landlord had to get her portion of that ******* was it was insufficient funds in my account my landlord is now charging me $35 late fee because of the issue on top of that she blocked me from any future payments using a bank I have now Been red flag and have to use a third-party payment system to get my rent to my landlord. This is not fair to me. I have PNC Bank. Theyre blaming *****. ***** is blaming PNC Bank and at the end of the day all I want is PNC to recall the issue and give mea letter so I can give it to my landlord because this is done in trial and error And then Im told theres no managers that work at the bank Doylestown branch and a Warrington branch claiming managers are not there because of monthly meetings so nobody is able to assist me at the local branch. I am about to close my account because Ive never seen a bank run so poorly in my life. The call center most time is a third-party country and when you do talk to a supervisor, they dont know what to do to help you from the call center
Customer Answer
Date: 02/25/2025
Email #1:
When I was explaining to the representative on the phone, not sure if she gathered the information correctly, but when I did a transfer from *** to go to ***** and somehow pull the money back in the *** and now my landlord has me in the red where I cant even pay money to the online portal for my apartment complex I have to use the third-party vendor. I just want *** to reconcile the issue where they can eat their send me a letter or at least help me resume normal business with my landlord, since they are the reason for the Insufficient funds
-----------------------------------------------------------
Email #2:
Hello, heres some information. I did speak to somebody from ***, but I dont think the woman fully understand the situation and hand. The date and question was the seventh. I did a transfer internal, which I was told would take up to two weeks when I call a customer service so then I was told to do the *****, which I did transferring $200 over to pay the On my rent with my landlord, went to pull the money from my ***** ******** *** was withdrawing the money back into their account which put my account in the negative with my landlord because it wasnt enough money to cover that payment now Im unable to make rent payment through the portal, I have to use the third-party system to make large rent payment which is to Also, I owe my landlord, a $35 nsf /$50 late fee. Im hoping the business cant understand what happened trial and error and if they give me some type of letter to validate what Im saying to my landlord about the banking system, maybe she could release the block from me not using the portal I never had an issue before and this was trial and error and Im hoping *** reconciles the issue
Customer Answer
Date: 03/04/2025
The representative from executive office has no care in the world for dealing with customer service or *********************** listening. Also, she said the representative when she listened to the call did not advise me of anything. The representative advise me to use the Zelle payment system and also this representative from corporate did not tell me my account was in the rear/negative balance Nor did she tell me that because she doesnt want to fix it or take any consideration to assist the customer she wants to protect the bank. Went to the *** branch today to close my account and the new assistant branch manager said that Im in the negative That has to be cleared for me to close it. Also, the system branch manager who our contact original is no longer works for the organization or at that branch. Once its again the corporate representative Miss represent the company how she spoke to me and I wanted this document for the record. *** is a very bad unprofessional bank and Im now stuck to deal with the debt with my landlord look like a client who cannot handle money or pay on time which is not true because the money was in my ***** account if PNC never would try to withdraw that money we would not be having a conversation and that is what the representative from *** has to realize taking accountability working with the customer and having **************************, not quoting a script from a book or manual. Unable to update anything to the BBB portal Figured I would send it here and you can attach it I want Th Funds on my account before she decides to sign off and say no further action is needed for her to assist because the branch cannot correct. The problem is on a corporate level to do. Whats right for the customer since they. To take responsibility for what happened on the seventh when I originally called now we are still talking about $200 a month later.

I thank you you and your team for being very professional holding business accountable when they do bad business practice.
Business Response
Date: 03/04/2025
March 4, 2025
RE: Better Business Bureau Case Number ******** ******** E ****
Dear Better Business Bureau,
PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
thank our client for the chance to learn more about their experience and appreciate the opportunity to
address any concerns.
On March 4, 2025, we addressed this issue directly with the client by phone. To protect our clients
privacy, we cannot share further information concerning the details of our response. However, our client
may use their discretion in sharing our response directly with you.
Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
let us know if we can assist further regarding this matter.
Sincerely,
Gellie H.
Executive Client Relations
PNC Reference Number ************
Customer Answer
Date: 03/09/2025
Better Business Bureau:
Ms.Gellie, its very unprofessional and shes gonna blame me the client for the issue that occurred when it was part of her staff/bank. I still have to pay a third-party payment system because of the interaction with the representative. I used a Zelle payment system was unaware I had to cancel any other payments which I told her. And we all know when youre dealing with a business and youre quoting something it has to be accurate for me to tell my landlord what happen with the third-party transfer system is not working. The bank wont give me a letter to clear me of any error with the payment that shouldve never been taken from **********. ********** has been very professional with assisting with this matter. *** has been unprofessional and all I want is clarity on What I need to do moving forward because I am stuck using a third-party payment system taking large amount of money out the bank to go to a ******** CVS or ******* because her bank decided to withdraw money that I did not authorize from **********, which I went over this with her now I look like a unprofessional tenant because a check bounce on my landlords in And she wont take any initiative for the issue and she blamed me for the problem. Unprofessional that is what she is in her corporation.
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

******* ****

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PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.