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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,898 total complaints in the last 3 years.
    • 545 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against PNC Bank for what I strongly believe to be discriminatory practices in the handling of my recent credit card application. As a Black African American male, I feel that I was unjustly denied based on race, despite meeting or exceeding all financial qualifications expected of a prime *************** Score: 780 Annual Income: $160,000 Homeowner: Own a $350,000 home Credit History: ************************* cardholder; paid off $70,000 in auto loans in the past two years Request: Credit card approval with a limit of $10,000 Despite this strong financial background, I was denied without adequate explanation. A representative from *** contacted me by phone, questioned me about my application, and told me he would reach out to the back office and follow up with me directly. Unfortunately, I never heard from him again, and no further communication was made by PNC Bank.What is especially troubling is that after researching available data and reports, it appears that Black men are significantly underrepresented among credit card approvals and higher credit limit offers from ***. These patterns raise serious concerns about systemic discrimination.Under the Equal Credit Opportunity Act (ECOA), 15 U.S.C. 1691, it is illegal for any creditor to discriminate against an applicant on the basis of race, color, religion, national origin, ***, marital status, or age. The Fair Lending Act and regulations enforced by the Office of the Comptroller of the Currency (OCC) also require all banks to apply lending standards equally to all qualified applicants.Investigate PNC Banks handling of my credit card application Review whether discriminatory lending practices may be present Ensure that banks are held accountable for fair, transparent, and equitable credit decisions I expected a fair review of my application based on merit and financial capacity, not race. I hope this matter is taken seriously and leads to real accountability.

      Business Response

      Date: 06/12/2025

      June 12, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. A final formal written response will be provided to our client no later than August 8, 2025.
      To protect our client's privacy, we cannot share further information concerning the details of our response.
      However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 06/12/2025

      To: Better Business Bureau
      Re: Case Number ******** ****** *****
      Dear Better Business Bureau,
      Thank you for providing PNC Banks response regarding my complaint.
      While I appreciate that the matter has reached the Executive Client Relations team, I am deeply dissatisfied with the approach and communication Ive received so far. *** previously advised me that the issue would be referred to their back office and that I would receive a timely update. However, I am now being told that a final response will not be provided until August 8, 2025over 60 days from nowwhich I find both unnecessary and unacceptable given the nature of my concern.
      To be clear, I did not request credit with a 60-day time frame, nor did I make any indication that would justify such a delay. The reasoning provided to deny my request appears unfounded and, in my view, unfair. I am seeking transparency and a resolution that reflects a genuine effort to understand and address the situationnot just a delayed formal letter.
      I look forward to receiving further assistance in holding *** accountable for resolving this matter appropriately and without unnecessary delay.
      Sincerely,
      ****** *****

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pnc system seems to be taking more money out of peoples account then their actual transactions. Everytime I make a transaction I zelle myself money to my *** account however while transactions are counted for if I deposit more money in my account they are taking more than what I already paid

      Business Response

      Date: 06/13/2025

      June 13, 2025

      RE: Better Business Bureau Case Number ******** ***** *******

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On June 12, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225163739291

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,

      ***** *******

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint involves PNC Banking and Financial. Over the past few weeks Ive noticed some suspicious activity within my account. Funds from my checking account began missing and filed a dispute with the company. After being rewarded provisional credit for the missing find, the bank went back a withdrew the money from my account and also reversed transfers to my external account without any explanation. Upon me addressing this matter with the bank, I was greeted with fibs and I felt very belittled. They hid and erased transactions which made providing evidence for my claim impossible. I offered to show screenshots of my account and transactions but they refused to accept them. Now due to PNC Banking, my funds are lost and I have two accounts with negative balances. The Bank refuses to reimburse me for their mistakes!

      Business Response

      Date: 06/17/2025

      June 17, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 12, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint regarding nine (9) unfair and unauthorized overdraft fees charged to my *** business checking account (*********************** "Business Checking x6775") in May 2025.Although my account had sufficient funds at the time of several transactions, *** charged nine overdraft fees of $36 each, totaling $324. I have attached screenshots proving that my account had a positive balance at the time of the following transactions:On May 26, 2025, a $13.99 debit card purchase for a Tinder subscription was processed successfully. This kind of transaction only goes through if there are sufficient funds. Despite that, I was charged an overdraft fee after the fact.On May 27, 2025, I paid $2.90 for parking, and again, a $36 overdraft fee was applied. This transaction would have been declined if my balance was insufficient but it wasn't.On May 23, 2025, I made a payment to Stary Net, and still got charged an overdraft fee five days later, on May 28, although my balance had remained above zero.These charges were clearly not legitimate, and do not align with how debit card and ACH transactions are supposed to function. I contacted **** customer service to explain the issue and request a refund, but they refused to correct the error.These unfair fees have harmed my small business financially. I am requesting:A full refund of all nine overdraft fees (totaling $324)A review and correction of this practice by ***

      Business Response

      Date: 06/18/2025

      June 18, 2025

      RE: Better Business Bureau Case Number ******** ***** **** Hellal

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      On June 18, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q.
      Executive Client Relations

      PNC Reference Number 225162705083

      Customer Answer

      Date: 06/18/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ********* ******

    • Initial Complaint

      Date:06/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to payoff a loan. *** refuses to provide payoff amount, except via fax or postal mail. *** refuses to accept cash at a local branch to pay off a loan. The process appears to be intentionally difficult to force the customer to incur additional charges. The underhanded and difficult barriers to loan payoff are beneficial to the bank only and detrimental to the customer. *** should not be allowed to prevent loan ********** should be required to accept cash as payment.

      Business Response

      Date: 06/20/2025

      June 20, 2025
      RE: Better Business Bureau Case Number ******** - ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 11, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Twinkle Q.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 06/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      PNC did call.  They did not resolve the matter.  They did not make any attempt to resolve the matter.  Their incompetence, misinformation and lies cost me money and a significant amount of time.  A meaningless, hollow, scripted apology does not change any of the impact.  

      Regards,

      ****** ******

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/22/24 I opened a new *** business checking account. They offered a $400 bonus payment after completing certain conditions which I did but I never received the $400 bonus.The conditions of the offer were: "Maintain a minimum average ledger balance of $2,000 for each of the first three statement cycles; and make at least 20 total qualifying PNC Bank **** Business Debit Card transactions within the first three statement cycles"On 3/21/25 I called PNC bank and the customer service lady said that "the cycle that ended on 11/29/24 didn't count because it was not a full cycle". Hence, since I maintained at least $2000 for each statement cycle that counted and made at least 20 business debit card transactions I should have received the $400 bonus I was promised but I never did.

      Business Response

      Date: 06/20/2025

      June 20, 2025
      RE: Better Business Bureau Case Number ******** ****** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 20, 2025, we addressed this issue directly with the client by phone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 06/20/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2025, a $903.98 check was cashed on my son and my account that we have no knowledge of or authorized. The check does not even have our checking account number on or our names address. It has completely different information and should have never been cashed on this account. On May 31 a dispute was entered and we were told the funds would be back in his account on June 2. That did not happen. On June 2 I called again and was told I was told the dispute was completed and approved and we would get the funds back within 3-5 business days. That is not the case and I am now being told that the dispute was declined but its not our check!!! How is this possible???

      Business Response

      Date: 06/13/2025

      June 13, 2025
      RE: Better Business Bureau Case Number ******** ******** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 11, 2025, we addressed this issue directly with the client by telephone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing the details with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Number Reference: ************

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report a fraudulent account that has been opened in my name with BBVA USA. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:Creditor Name: BBVA USA Opened Date: 2/11/2020 Account Number: ****************High Credit: $552.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

      Business Response

      Date: 06/17/2025

      June 17, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank, N.A. attempted to contact ****** ****** on June 10, 2025, and June 12, 2025, via email to
      discuss our research of their complaint and we have not received a response. *** welcomes the
      opportunity to discuss the clients concerns and have provided the client with our direct contact
      information. We will work directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for and was approved for a loan from **** between 9/26/2018 - 9/26/2024. I received a $10,000 loan at a simple interest rate of *****% fixed. The term of the contract was set at $231.38 for 72 months. *** acquired my loan from **** in March of 2022 at the same terms. *** proceeded to alter the terms by adding 5 extra months to my loan. I attempted to make the last payment on 10/2024 and *** informed me that they had added 5 additional months for extensions that I never asked for or received during covid. They have been unable to provide me with any documentation or signatures supporting this claim. They told me that they had no such documentation to support their claim. I paid a total of $16,659.46 which is *******% on this loan. They are demanding 77 months of payments totaling $17,816.26 and an extra $1,330.54 in interest for penalties. This would be *******% interest. I have filed this with the state attorney general of **. *** is refusing to negotiate or budge on this matter. I went ahead and paid the extra 5 months and made the final payment 1/26/2025. They have now added $1,640 in interest. I refuse to pay them another dime. They have added 5 extra payments onto my loan for extensions that I never asked for or received and they even told me that they do not have to provide documentation to support this.

      Customer Answer

      Date: 06/12/2025

      ADDITIONAL INFORMATION:

       

      See Two Attachments.

      Business Response

      Date: 06/24/2025

      June 24, 2025
      RE: Better Business Bureau – Case Number 23439802 – Carol Matthews
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On June 24, 2025, we addressed this issue directly with the client by phone. To protect our client's
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Paula Stanley
      Executive Client Relations
      PNC Reference Number 225160607108

    • Initial Complaint

      Date:06/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was issued a bonus signup for $200 dollars from ***. I applied for the credit card based on the promotion they offered me and now they are not honoring their promotion. I would like my 200 bonus credited to my account.

      Business Response

      Date: 06/17/2025

      June 17, 2025
      RE: Better Business Bureau Case Number ******** **** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our client brought this matter to our attention through another channel, and a member of the Executive
      Client Relations team at *** is reviewing the concern. A final formal written response will be provided to
      our client by August 6, 2025. Our clients experience is top priority. We contacted our client on June 9,
      2025, to address the matter promptly. To protect our clients privacy, we cannot share further information
      concerning the details of our response. However, our client may use their discretion in sharing our
      response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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