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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,879 total complaints in the last 3 years.
    • 539 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will start by saying that I have been a *** customer for over 20 years. I went to *** AVALON (Alpharetta GA) to deposit money into my account. While there, the bank manager kept trying to upsell me to get a credit card. I told her no because I already have a credit card with ************ and I was happy with just the ******* credit card limit. This manager may have seen how much money I had in that account at *** at the time, and kept pressuring to upsell. She told me that if I had interest with ***********, that is what is call "bad debt" and that she could get me a credit card with no interest for 18 months. She told me that if I used the card for a certain purchase amount within a certain amount of time, that I would get a portion of that purchase credited back. This sounded like a win-win. I told her I was only interested in getting a business credit card in order to increase my D&B score. She told me ok. She ran my credit and I was approved for ******** for what I thought was a business credit card. She told me I could transfer the debt from ***********, and just close the *********** card. She had me sign a magnetic pad (this pad had no iPad, or screen or anything to it. ) I signed it. She then told me that I would get the documentation with the card, but that there was a delay in the Georgia mail delivery at the time. I went to my car, and something didn't feel right. I felt like I had been scammed. I got out and went back in to ask her if the card was in my business name, and she said no. I told her, "I told you I only wanted a business credit card. I would like to cancel this card." She then told me, "You can't cancel it. You will have to wait until you get the card and call to request to cancel the account." THIS WAS A BAIT AND SWITCH tactic. I never even received paper work when I walked out. My case was escalated to someone else..who has given me the run around for almost 3 months.

      Business Response

      Date: 02/14/2025

      February 14, 2024
      RE: Better Business Bureau Case Number ******** ******* *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our client brought this matter to our attention through another channel, and a member of the Executive
      Client Relations team at *** already resolved the concern. A final formal written response will be
      provided to our client by April 11, 2025. Our clients experience is top priority. We spoke to our
      client on February 13, 2025, to address the matter promptly. To protect our clients privacy, we cannot
      share further information concerning the details of our response. However, our client may use their
      discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *.
      Executive Client Relations
      PNC Reference Number ************
    • Initial Complaint

      Date:02/10/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** advertises they offer support for financial management via quicken, excel.That is false advertisement.When I established this account, I was clear about my needs to export my transaction history for the prior year. That was promised as an available service of this financial institution. The Web offers an export of CSV/Excel but it does not allow me to pull my full Prior year 2024 of transaction history.*Lets be clear exporting statements does NOT meet my needs. I need a download/export.I spoke with customer service and two branch locations. This issue is rooted in *** web department business rules.The business rules need to be adjusted so that i can serve myself in the way that was advertised when i established the account. I would like this issue escalated. I had to pull teeth to get information from the customer service agent ****** who fibbed and said they opened a complaint ticket when they did not. He could not provide consistent information regarding what was available 60 days, 180 days, and NO solution to my issue needing the PRIOR year. - I was then provided two complaint *** because he failed to collect any information necessary for *** to work directly with me. ************ & ************

      Business Response

      Date: 03/18/2025

      March 18, 2025
      RE: Better Business Bureau Case Number ******** ******* ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On March 12, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************
    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 3rd of February I went to the *** branch in ****** **** to renew my debit card that was set to expire in March. While speaking with their senior banking partner, I was informed that I had been pre-approved for a credit program through ***. After great hesitation in allowing a "hard pull" on my credit, I allowed *** to move forward and pull my credit. We'll after 8 long days of being passed from customer service *** to customer service ***; I am now seeking assistance in obtaining the credit ***ort they pulled. I know the "Fair and Equal Credit Reporting Act" body states that as a consumer, we are entitled to a copy of the ***ort pulled by a creditor that was used to determine a decision based on a request for credit. I originally asked the "senior banker" at the local branch that encouraged my application for my ***ort; she refused and stated that she wasn't even supposed to give me my score but if I wouldn't tell anybody, she would make an exception. After numerous days and numerous request; even attempted to involve a different "senior banker" at another branch, I was contacted by ***** from a corporate office in **********. ***** was helpful and provided a letter from *** with my credit score and how to contact Experian for my full ***ort. After following the channels provided there was no way to recieve the ***ort pulled on the 3rd but to allow a "1 time free pull" of my credit. I contacted ***** once again and was told that's the best she could do and what she would do if in my position. I again expressed I didn't want another pull, but simply access to the existing ***ort as to which she denied. All I am asking is for the Equall Credit ***orting act guidelines be followed and a ***ort of MY credit ***ort be provided to me by the creditor I allowed access to it.

      Business Response

      Date: 02/27/2025

      February 26, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On February 26, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference Number: ************

      Customer Answer

      Date: 02/28/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******* ******
    • Initial Complaint

      Date:02/07/2025

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a credit card with PNC, with an introductory apr offer, I have received a confusing email, that says the interest rate is 0% for balance transfers, and it is 29.74% for purchases, with a note saying "This APR applies after the introductory period and varies with the market based on the prime rate." This explanation has deceived me and I ended up making purchases instead of making a balance transfer. I am now being charged interest for those purchases.

      I called the customer service and explained the situation but they said there is nothing they can do. I will pay the amount in full but I do not want to pay an interest charge that happened because you sent me a confusing email.

      Business Response

      Date: 02/14/2025

      February 14, 2025
      RE: Better Business Bureau – Case Number ********– ***** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We thank our Client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On February 13, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      The business (PNC) reached out to me and just repeated the same line I heard from their customer service. They did not address anything, the did not do anything, I am surprised that they say they did answer the issue, while hiding behind customer privacy to not give you information. 

      I do reject the resolution because there was none.  They did not offer any resolution whatsoever despite their inability to explain the misleading information on their documents. They just kept saying they wont change anything.




      Regards,



      ***** *******

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** sent a letter mid January 2025 alleging the *** had indicated the *** didnt match other information they had submitted. They asked for confirmation which was provided. However they also started unilaterally withholding nearly $400 monthly in the same month that they asked for verification. Turns out SSN was accurate so the pretense for withholding is wrong. The account has been opened nearly 3 years and there has been no change to my account or personal info. *** confirmed that *** would have been notified a minimum of 4 times over several months and PNC was required to make a similar number of written notices before withholding funds. They failed to provide any notice before withholding funds under a B withholding. The branch manager advised she didnt deal with these things. The banker advised he had fixed the issue but when I contacted corporate that turned out to be untrue. Corporate customer service advised my best option would be to close the high yield account because no one understands how to help fix the issue. All **** acknowledge this is error by *** yet they dont know how to fix it or provide me a return of the funds they withheld despite the fact they have no idea why they are even withholding funds and acknowledgement it is their error. I have now reached out to their executives directly via email and they had additional *** contact me from a branch in ***** and a ***resentative in ********** but after both committed to assisting me and getting back to me this morning neither did. The *** in ********** seemed to not even recall who I was despite a 30 minute conversation just yesterday. Lastly the **** yesterday were unable to locate any of the 5 different W9s the branch and others had asked me to submit with personal financial information on them. They seem have lost these docs which raises significant infosec concerns. I am demanding the funds be return immediately, assistance with closing account, and confirmation the w9 info is secure w/ ***

      Business Response

      Date: 02/10/2025

      February 10, 2025
      RE: Better Business Bureau Case Number ******** ******** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on February 7, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than April ******. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and wanted to provide an update. I was informed from ******** Gottshal last week that the withholding amount would be reversed and a full refund in the amount of $398.86 would be initiated and I can confirm that I have received that officially as of 2/14/2025. However, I specifically asked ******** G to email me, confirmation of the following three items as requested initially and I have yet to receive that email. 1-that all of my ssn and w9 forms and substitute w9 forms are secure and not in the hands of the wrong employees. 2.) written confirmation that the * withholding has been lifted and will not repeat 3.) that the appropriate w9 documentation is permanently and securely in my account. It is currently 2/16/2025 and I have still yet to receive a correspondence from her confirming these items that are crucial to making sure my personal information is secure. 

      Regards,

      ******** ****

      Business Response

      Date: 02/19/2025

      February 19, 2025
      RE: Better Business Bureau Case Number ******** ******** ****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      Our valued customer brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our customers
      experience is a top priority. We contacted the customer on February 18, 2025, and will continue working
      directly with our customer to address this matter promptly. A final formal written response will be provided
      to our client no later than April 8, 2025. To protect our customer's privacy, we cannot share further
      information concerning the details of our response. However, our customer may use their discretion in
      sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********. Although this matter has not been 100% resolved,  ******** G from *** contacted me yesterday and said that she would be providing a response to the **** that ensures that all of my personal information is kept secure. If I do not receive this letter ensuring all of the three criteria, I will be reaching out to the BBB again for further assistance, thank you. Complaint ID ********. 

      Regards,

      ******** ****
    • Initial Complaint

      Date:02/07/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since May 2024, PNC Bank has charged our company for a lockbox service that never functioned properly. After completing an accounting system migration in November 2024, we discovered that client payments mailed to the lockbox were either returned as undeliverable or never returned.

      Major Issues & Impact:
      1. Continued Billing After Cancellation—In January 2025, we requested service termination and a full refund. Despite confirmation the service was terminated per our request, PNC has continued charging us.
      2. Clients’ Funds Are in Limbo – The payment delay occurred because clients could not issue replacements until their banks resolved the status of unreturned checks.
      3. Operational Burden & Costs—Due to PNC’s failure, we redirected checks to a local PO Box, requiring staff trips to the Post Office, manual processing, and bank deposits—adding delays and costs we should not have incurred.
      4. Lack of Proactive Resolution – PNC initially blamed us or our clients instead of investigating. PNC Ignored basic steps like calling the Post Office or mailing a test letter, delaying resolution for months.
      5. Failure to Accept Responsibility – We requested a formal letter acknowledging fault to address concerns with affected clients, some of whom are PNC customers. PNC has ignored this request.
      6. Post-Closure Lockbox Issues – After PNC closed the lockbox, we received delivery issue notifications, proving systemic failures.

      Resolution Requested:
      1. A full refund of all setup charges and charges, plus additional charges billed after our January 2025 cancellation request.
      2. A formal letter accepting responsibility for the lockbox failures.
      3. Immediate cessation of all further charges for this non-functioning service.
      4. A final resolution after months of delays and lack of accountability.
      PNC’s failure to resolve this issue professionally has caused financial harm, operational burdens, and reputational damage. We expect PNC to act in good faith and fix this immediately.

      Business Response

      Date: 02/11/2025

      February 11, 2025
      RE: Better Business Bureau – Case Number ********– ****** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at PNC is already working to resolve the concern. Our client’s experience
      is a top priority. We contacted the client on February 10, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than April 8, 2025. To protect our client’s privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/19/2025

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      They reached out to me but have not provided a resolution. I want to keep this open until it is resolved. I never agreed to 8 April 2025 for resolution.




      Regards,



      ****** *********

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In December I responded to a pamphlet mailed to me by *** offering an interest free balance transfer with the opening of a new credit card account. I went to a local branch, learned about the details of the card and agreed to open the new account. When I received the second statement for the new card, I found I had been charged interest for purchases, even though I had made an overpayment to the purchase balance reflected on the statement. I have spoken with the local branch where I opened the account and they confirmed that there should be no interest charged and my overpayment should have applied to my balance transfer. Nothing has occured to assure me that the bogus interest payment will be refunded and/or that the card will function as advertised in the future.

      Business Response

      Date: 03/07/2025

      March 7, 2025
      RE: Better Business Bureau Case Number ******** *******************
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On February 11, 2025, we addressed this issue directly with the client by telephone. To protect our
      clients privacy, we cannot share further information concerning the details of our response. However, our
      client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 03/07/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *****
    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walked into the bank on Monday morning February 3rd to make a deposit. The branch manager watched me use their machine to make my deposit. PNC deposit machine malfunctioned and the deposit was voided and the check lost in the their machine. I was then told I had to wait up until **************************************** their machine!! I spoke to the branch manager yesterday, February 4th who told me he would call me back with a resolution. He never did! Today February 5th Ive tried to contact the branch manager who now doesnt answer his phone! I am the customer! ********************** machine malfunctioned! Why should I the customer be punished and not have MY MONEY all because PNC Bank machine malfunctioned!! $4775.44 is a lot of money! PNC bank should not be able to steal my money and hold my money and hold it from me because their machine malfunctioned!! I need this resolved immediately!!

      Business Response

      Date: 02/11/2025

      February 11, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 6, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/11/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******
    • Initial Complaint

      Date:02/04/2025

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wayne County Jail Representatives, arrested me without giving me my Miranda ******* thus they have transferred and have illegally detained me, to *** for an incompetence evaluation; Further, I need to pay property taxes at *********************************************************************************************, to avoid foreclosure at phone number ************, so I need a replacement, PNC Bank, debit card sent, to:KPH ******************************************************

      Customer Answer

      Date: 02/07/2025

      This aforementioned company, has failed to send me a debit card, to specified aforementioned address in *********, **.

      Business Response

      Date: 02/12/2025

      February 12, 2025
      RE: Better Business Bureau Case Number ******** **** *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      PNC Bank, N.A. attempted to contact **** ********* on February 10, 2025, and February 12, 2025, via
      phone and email to discuss our research of their complaint and we have not received a response. ***
      welcomes the opportunity to discuss the customers concerns and have provided the customer with our
      direct contact information. We will work directly with our customer if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************
    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ********* *****. I had a Premier Money Market account with ********************. My account number was *****************. On December 23, 2024, I closed the account. The bank usually posted interest in my account at the end of the month, but when the bank representative closed my account, they did not pay me the remaining day's interest. I contacted the bank at ************** and explained my concern, but they said sorry, they do not give me interest.

      Business Response

      Date: 02/19/2025

      February 19, 2025
      RE: Better Business Bureau Case Number ******** ********* *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 18, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ***** *******
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ********* *****

      PNC Bank representative ***** ******* informed me she could not give me interest because my account has been closed. I told her to give me a cashier's check for my interest, or if I open a new account in your bank, can you credit interest to my account. She said sorry, she cannot give me interest. I asked her what is my fault, She had no answer.

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