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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,875 total complaints in the last 3 years.
    • 537 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite my account being enrolled in online only e-statements, business continues to send me paper statements and continues to charge me a $3 paper statement fee. A complaint with the Consumer Financial ***************** to resolve this issue was filed on January 1, 2025, but the business has failed to respond, claiming to be working on the issue. I am of belief and suspicion that this unconscionable act is only a stall tactic to continue to collect a fee that should not be levied given my enrollment in e-statements

      Business Response

      Date: 02/04/2025

      February 4, 2025
      RE: Better Business Bureau Case Number ******** **** ***
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on February 2, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than February 21, 2025. To protect our clients privacy, we cannot share further information concerning
      the details of our response. However, our client may use their discretion in sharing our response directly
      with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ***********

      Customer Answer

      Date: 02/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have not received any correspondence from the business.

      Regards,

      **** ***

    • Initial Complaint

      Date:02/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      *** is holding and not allowing a check to clear in my account endingin 2148 under **** which is my company. This is unfair and against the norm. The check is from a major company and I have been depositing this same check into my account for many years and all of them cleared right away. They never put a 5-7 day hold on them before and now I need the money to pay my bills and request they release the funds so I can use my money. This is the stuff big banks do to really irritate consumers and they have no right to do this. I want my funds cleared ****, this morning, or I will put another complaint in to the Consumer Financial ***************** later today. Sincerely, ***** ******

      -------------------------------------

      Dispute #2

      Relating to my last complaint about PNC not clearing my check fairly and within reason, is the fact because of this delay, they are now charging me ***** due to a monthly service charge and the reason the monthly balance is low is because they inappropriately delayed the clearing of the check.

      Business Response

      Date: 02/10/2025

      February 10, 2025
      RE: Better Business Bureau Case Number ******** ***** ******
      Dear Better Business Bureau (BBB),
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On February 6, 2025, we addressed this issue directly with the customer via email. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This all started when I went to *** with a friend. I hadn't used my account with them in some time. I was told it was closed and that I could reopen by talking to a banker. I chose not to that day as we were busy. Fast forward to December; I went to *** to speak with a banker and open an account. I was told I could not open an account at 5 pm because the branch was closing at 6pm. I work until 4:30 so I got there as soon as possible. I was told I could open an account on Saturday. I came back one Saturday this pass January and was told I couldn't open an account because there was only one banker. The banker advised for me to sign up for the account online. When I did this u received an email stating I would get a response in a few days. I ended up calling sometime during the week and was told " your account is pending review. 2 days later I receive a card thinking ok it was approved. Upon activating my card it doesn't work. So I call the number on the card. I'm placed on hold for 1 hour. I finally get connected to a ***** who makes me give him my SSN, dob, address just to tell me the account was closed and we can not tell you why. That is absurd. After all the time I spent on this not to mention why did I need to give this ***** my social! I want a response as to why they closed my account. A resolve as to why I can't be given information when I provided all of mine.

      Business Response

      Date: 02/27/2025

      February 26, 2025
      RE: Better Business Bureau Case Number ******** ****** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On February 26, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference Number: ************

    • Initial Complaint

      Date:01/29/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last Friday at 5:45 PM EST I received an email from them regarding suspected fraud on a check that I wrote to my grandson. It said they needed to hear from me immediately. I tried to call Friday night after I got the message and was surprised to learn that they do not have 24 hour service since it is a fraud team. I was literally shocked to learn that I would not be able to get in touch with them until Monday morning. I called Monday morning and after waiting on hold for over 40 minutes decided to use the option to leave a voicemail and that they would call back. I never received a return call. I tried again Tuesday morning and the same thing - on hold for 40 minutes. During that time I looked at my on line account and found that they returned the check. I was livid when I found the check was returned.I had a long conversation with my local branch and they did their best to resolve the situation. The banker indicated that this was done to protect my account because of a signature issue. I get it and I appreciate that. What I do not appreciate is the poor contact method and no return of a call from the fraud group. This could have been solved in a simple 60 second conversation but I spent hours on the phone.I am very disappointed in the fraud team's, hours, phone access and responsiveness to the "voice mail option".

      Business Response

      Date: 02/03/2025

      February 3, 2025
      RE: Better Business Bureau Case Number ******** ******* Button
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 31, 2025, we addressed this issue directly with the customer by phone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 02/03/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22872408 and find that this resolution is satisfactory to me. I do hope that the bank takes steps to improve their response to customers from the retail fraud team.



      Regards,

      ******* Button

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***'s system is set up to charge customers late fees on checking accounts. My account was overdrawn on 1/27/2025 which I had to bring to a $0 balance by 10:00 pm eastern time on 1/28/2025. I paid this on time. In the meantime, 2 other transactions came through and I had an expiration date of 10:00 pm eastern time on 1/29/2025. *** charged my account to late fees in the amount of $76.00. My account is now in the negative to pay the late fees and my 2 transactions were reversed. Now I will have to pay late fees to the merchants. My account should not have been charged 2 late fees. My overdrawn transactions were paid before the expiration date. On the other hand, when you speak to the representatives, they give you different reasons why this happened. They can't even help you because they don't know their system. A supervisor once lied to me and stated that I was refunded a late fee as a courtesy when I wasn't. I'm quite sure this has happened to other customers.

      Business Response

      Date: 02/12/2025

      February 12, 2025
      RE: Better Business Bureau Case Number ******** ***** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      PNC Bank attempted to contact our client on January 30, 2025, and February 10, 2025, via phone and
      email, to discuss our research of their complaint and we have not received a response. *** welcomes
      the opportunity to discuss the clients concerns and have provided the client with our direct contact
      information. We will work directly with our client if they contact us.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After spending over 1.5 hours on being bounced from one department to another I was placed on hold by "*****" (*** refuses to give last names.). I held for over 30 mins before realizing that no one was coming back. I was intentionally placed on hold indefinitely.

      Business Response

      Date: 02/11/2025

      February 11, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On January 30, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** advertise a loan, and then do a " credit check" without a clear warning.

      Business Response

      Date: 02/11/2025

      February 11, 2025
      RE: Better Business Bureau Case Number ******** ***** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On February 6, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally file a complaint against PNC Bank regarding an extremely disturbing incident of identity theft and the apparent mishandling of the situation despite multiple attempts to resolve the issue .In December 2024, I discovered that a fraudulent account had been opened under my name without my authorization. I immediately reported this issue to PNC Bank, and I was repeatedly assured that the account was frozen, that an investigation would be conducted, and that the credit reporting agencies would be notified. However, despite these reassurances, I received a shocking account statement in the mail today, indicating that:Funds were deposited into this fraudulent account.A debit card linked to this account was used to make multiple ATM withdrawals.I would like to emphasize the following concerns:Unauthorized Debit Card Issuance: Debit cards are typically mailed to the account holders home address. I have never applied for or received a debit card from PNC Bank. How did this card end up in the hands of a bad actor? This raises concerns about internal controls and the possibility of insider involvement.Failure to Enforce Freeze: If the account was truly frozen as claimed, how could transactions, including ATM withdrawals, occur? This suggests either gross negligence or a lack of transparency in the handling of this issue.I am demanding the following actions:Immediate Escalation: Escalate this matter to the highest levels of PNC Banks fraud investigation department and provide a detailed explanation of how this breach occurred.Comprehensive Investigation, Closure and Rectification and Confirmation of Actions: Provide written confirmation of all actions taken to resolve this matter, including a statement affirming that all fraudulent accounts and activity have been reported to the credit bureaus.Transparency and Accountability: Share the findings of the investigation, including how the debit card was issued and accessed by a third party.

      Business Response

      Date: 01/28/2025

      January 28, 2025
      RE: Better Business Bureau Case Number ******** ******* *********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on January 27, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than March 25, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* *********

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an account with ******************** and it has closed with an overdraft amount. I tried to bring the account current but unfortunately I was told that I wasn't allowed. A transaction with a deposit amount over the amount was rejected and not accepted. I was told that if it was charged off, there's a different separate transaction and it would notify the agents. Four agents who I spoke with all confirmed that the trasaction was not accepted and sent back to the sender or creditor. I feel that what the bank is doing is not correct and are taking advatage of the people and the situation.

      Business Response

      Date: 02/03/2025

      February 3, 2025
      RE: Better Business Bureau Case Number ******** **** ********
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 27, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***'s Insurance Center is extremely incompetent. A year ago, we changed home insurance to our own choice (Progressive), we notified PNC Bank and sent them the insurance information a year ago. We even double checked with our insurance company, and they have confirmed that they have sent PNC Bank our home insurance information. However, we just received a letter from PNC Bank, Insurance Center, threatening us that if we don't give them insurance information "immediately", they are going to buy one for us, which will cost us double the money. We called our insurance, double checked with the information they have of PNC Bank, and the address and information they sent are all correct according to the letter. So, our insurance company also found it very odd that *** is harassing us regarding this matter. ***, please fix your employees or work process or system before threatening/harassing your customer. This is very incompetent, unprofessional, annoying, and also a disrespect of our time (asking us react to fix your problem).

      Business Response

      Date: 02/03/2025

      February 3, 2025

      RE: Better Business Bureau Case Number ******** ***** ******

      Dear Better Business Bureau,

      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.

      PNC Bank attempted to contact our client on January 24 and 28, 2025, via phone, to discuss our
      research of their complaint and we have not received a response. *** welcomes the opportunity to
      discuss the clients concerns and have provided the client with our direct contact information. We will work
      directly with our client if they contact us.

      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.

      Sincerely,

      Twinkle Q
      Executive Client Relations

      PNC Reference Number 225024050631

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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