Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PNC Financial Services Group, Inc. has 2357 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PNC Financial Services Group, Inc.

  One PNC Plaza 249 Fifth Ave Pittsburgh, PA 15222

• 

  PNC Financial Services Group, Inc.

  345 Rouser Rd Coraopolis, PA 15108-4754

• 

  PNC Financial Services Group, Inc.

  101 N Main St Butler, PA 16001-4902

• 

  PNC Financial Services Group, Inc.

  10770 Frankstown Rd Penn Hills, PA 15235-3039

• 

  PNC Financial Services Group, Inc.

  8000 Mcknight Rd Ste 1116 Pittsburgh, PA 15237-3000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My pnc card does not work

  Business Response

  Date: 01/08/2025

  January 8, 2025
  RE: Better Business Bureau Case Number ******** ******* *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On January 7 2025, we addressed this issue directly with the customer by phone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to the Better Business Bureau:In December 2023, I booked a trip to ******* through ******* as a package, which included flights and resort accommodations. Due to safety concerns and travel advisories, I canceled the trip. PNC Bank initially approved a full refund but has only partially refunded me, leaving $1,735.99 unpaid for the flights that were included in the ************** issued partial refunds on April 26, 2024, for $4,353.72 (Reservation 1) and $1,124.63 (Reservation 2), covering the resort portion only. However, the flightswhich were not purchased separatelyremain unpaid. These charges include five Delta transactions ($200.20 each) and two ***************** charges ($588 and $147). Despite providing documentation verifying the flights as part of the package, *** claims the charges are valid.I have made numerous attempts to resolve this issue over the past year, including filing claims with PNC (Case #************ and #************) and escalating the matter to the **** twice. Each time, *** has failed to resolve the issue or provide a clear explanation for withholding the remaining refund.This ongoing situation has caused significant financial stress and has made me question my long-standing relationship with ***. I currently have over $40,000 in savings with the bank, but I am considering removing my funds and closing my account due to their poor handling of this matter.I am requesting that *** honor their initial approval for a full refund, revisit this case, and expedite the remaining $1,735.99 owed for the flights. I have attached all necessary documentation, including the package itinerary and previous correspondence, to support my ******** has been over a year since this issue began, and I find it unacceptable that it remains unresolved. I trust that the BBB can assist in holding *** accountable and ensuring a prompt resolution.Sincerely,******

  Business Response

  Date: 01/13/2025

  January 13, 2025
  RE: Better Business Bureau Case Number ******* ****** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On January 8, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ******** G
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:01/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We scheduled a meeting at the PNC Bank Branch in ********************* several days ago. We arrive on scheduled date / time and after 45 minutes they were unable to help us. They could not get in touch with their loan department to help get us pre-approved to buy a house. Every person they attempted to contact did not answer. We scheduled a different date / time and left.Branch manager called us 30 minutes later and said she had made contact with an individual named ***** who could help us, we agreed to take her call at 12PM Saturday the 4th of January and no calls from this individual. This is the worst service I have seen from a financial institution, we have been a customer for over 23 years with two previous mortgages and this is how we are treated? I want the CEO to call me to discuss how they will make this right!

  Business Response

  Date: 01/07/2025

  January 7, 2025
  

  RE: Better Business Bureau Case Number ******** **** *********
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On January 6, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225006293621

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened up a ********************** Account with PNC on 12/12/24. My PNC account ends in 1509. I completed the process of linking my ******** to PNC successfully using the 2 small deposit verification process on 12/24/24. On 12/8/24, I made my 1st mobile deposit into PNC in the amount of $239.65. It was successful and become my available balance. I initiated my 1st external transfer from ******** to *** in the amount of $6000. After 5 days and the money was still not taken out of my *** account, I logged in to my PNC app and found a notice that said the transfer was on hold and if I did not call ***, the transfer would be cancelled. I never received any notification by email stating that the transfer was on hold. On *** app there was a notice to call and I talked to customer service, told them I tried to make a external transfer I got a hold and cancel notice. **************** lady cleared the failed transfer and told me to try the transfer again. The next day, I tried to log in to my *** account and seen a notice the transfer was on hold again and now access to my account with *** was suspended and also now the mobile deposit made 12/8/24 was no longer available just pending. **************** lady stated that in notes, the account was flagged because my identity couldnt be confirmed and that I had to bring my drivers license and a ******** statement to prove I was the owner of the account. Even after my ******** account was confirmed with the 2 small deposit back on 11/24/24. I told the customer service lady that it was impossible because there is no physical PNC Bank anywhere close to me. The said to call back the next day because the person I needed to talk to was out. So I called back and talked to another customer service lady and she told me she would email the person that suspended my account and said she would have them call me on 12/26/24 at 1:00 PM. No one has returned a call. I want my $239.65 back that was deposited in my account.

  Business Response

  Date: 01/16/2025

  January 16, 2025
  RE: Better Business Bureau Case Number ******** ***** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On January 16, 2025, we addressed this issue directly with the client. To protect our clients privacy, we
  cannot share further information concerning the details of our response. However, our client may use
  their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *.
  Executive Client Relations
  PNC Reference Number 225003196721
  

  Customer Answer

  Date: 01/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me as long as PNC actually does what they have stated they have done and I receive my funds back that they have been holding of mine. It is really sad it took filing a complaint to get any kind of response from them.
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a check that was from my car insurance company for my total loss claim and was from ***. I didnt have an account with *** so I opened an account. They worked with me to have a cashiers check for the down payment and put the rest in my account. When I opened my account there was a promo for $200 if you direct deposit $2000. ***** our banker first put my husband and I on the wrong type of account and said he would fix it within 2 days. He never did. We also showed him on the *** website that there was the promo for the $200. He said he would take care of it. Neither got done. Then, the branch manager ***** said he would find out what happened. He said that ***** said we never gave him anything about it or mentioned it. ***** kept saying hes getting misinformation. Yes, you are from *****. *** youve lost my business. I refuse to ever bank with you.

  Business Response

  Date: 01/15/2025

  January 15, 2025
  RE: Better Business Bureau Case Number ******** ******** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On January 14, 2025, we addressed this issue directly with the customer by phone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ***** *******
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 01/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently paid off a home equity loan with ***. When I logged in to view the status, a payment of $73,497.87 and an overpayment of $791.41 showed as a credit to be refunded. The next day the credit was changed to "payment" on a closed loan. Also, a repeat monthly payment was deducted in the amount of $549.94 for a total of $1,341.35 improperly charged.

  Business Response

  Date: 01/07/2025

  January 7, 2025
  

  RE: Better Business Bureau Case Number ******** ****** ******
  

  Dear Better Business Bureau,
  

  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  

  On January 7, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  

  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  

  Sincerely,
  Twinkle Q.
  Executive Client Relations
  

  PNC Reference Number 225003226171

  Customer Answer

  Date: 01/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
   Their explanation of the charges is completely unacceptable.  They agreed to refund me for less than half my claim.  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 24, ****************************************************** the amount of ******. It showed as a debit on my online PNC banking and I deducted it. This account as can be seen is hand to mouth. I assumed it was done.On 12/26/24, the only Insta cart debit showing as $3.00, and it appeared that for some reason the ****** was reinstated and it was shown that I had a higher balance. I believe it was around $179.95 and believing that the bank knew what they were doing I proceeded accepting that as a balance and made other purchases. On 12/27/24 the ****** showed up again, a second time and as a result it threw me into a minus or negative balance. I called today 12/30 to speak about this and explained the situation several times to the *** woman on the call. I asked if she understood what happened, she said she did and said ti was an error. My contention is that it was PNC's error, no mine to debit an amount, then the debit disappeared and the next day appeared again. The woman hung up on me though frustrated I was note rude to her.

  Business Response

  Date: 01/13/2025

  January 13, 2025
  RE: Better Business Bureau Case Number ******** ***** *****
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On January 2, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  **** *.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for loan from *** February of 2022. *** directly paid off my other creditors, and directly deposited the remainder into a new account. My pension checks would be directly deposited into a new account to service the debt. My payments were set to begin June 1st. The first month my pension was direct deposited. My pension notified me that there was no account to receive the payment. Despite having done everything done at signing, *** hadn't opened the account. They had given me a check book, and I had written one check prior to the first scheduled payment. *** had honored it by creating a new loan at a 10% interest rate. When the first payment was reverted. I had to have my pension check reissued to an account and then transfer that money into ***. My payment was reported late to the credit agencies and my credit score was negatively impacted. In July the same thing happened again. Each time I made my payment on time, and both times I sent over copies of the paperwork from signing each time. After the second returned check, I drove all the way from *************** to the nearest *** in ******** to set up an account and set up the direct deposit for the loan ********** took 90 days before direct deposit could start again after having 2 payments reverted. During that 3 month period I had to have my pension deposited into another account and then I had to make payments manually. My credit score still reflected the first payments as late.Between Summer 2023 and early 2024 my identity was stolen and charges were made that drained my savings. Only by Summer 2024 I was able to get through and cancel whatever cards were being used fraudulently. Early Fall 2024 finally got a card with access to the account with the loan. *** finally removed my late payments on my credit report.

  Business Response

  Date: 01/17/2025

  January 17, 2025
  RE: Better Business Bureau Case Number ******** ******* *******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
  We thank our customer for the chance to learn more about their experience and appreciate the
  opportunity to address any concerns.
  On January 16, 2025, we addressed this issue directly with the customer by telephone. To protect our
  customer's privacy, we cannot share further information concerning the details of our response. However,
  our customer may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
  to let us know if we can assist further regarding this matter.
  Sincerely,
  ****** F
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently working with a loan officer who is being difficult and not workng with me to provide information to address an issue with a loan that she is working on. I have been trying to get the name and contract of her manager and she refues to provide it to me. I am not sure if she is a manager or not but I am seeking to speak with the indiviudal who managers report to at the *** Home Mortgage Division. Thank you!

  Business Response

  Date: 01/14/2025

  January 14, 2025
  RE: Better Business Bureau Case Number ******** ******** ************
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On January 13, 2025, we addressed this issue directly with the client by phone. To protect our clients
  privacy, we cannot share further information concerning the details of our response. However, our client
  may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  Gellie H.
  Executive Client Relations
  PNC Reference Number ************

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 26, 2024 i did a withdraw from my ******* account. It was money I won on the site. And by mistake a debit card that was canceled was selected. Which I have since removed so this doesn't happen again. When i realized I still did not get the money after receiving an email saying it was completed if checked my amazon account payment history. This is how I found out that the card selected was canceled in July 2023 and ***laced with another card due to fraud. So I contacted Fan duel and asked how it went through on a cancealed card and the account it was attached to was closed. They told me to contact the bank because the bank authorized it. So I contacted *** customer service only to be told I had to call a different department. I called and asked why they are holding my money. The account was closed due to a negitive balance for charges I didn't authorize, and I refuse to pay charges on something I didn't authorize. I told them this. And was also told the account has been charged off. They applied to balance I owed. I again told them I am not paying for anything because I didn't authorize those charges and I wanted my money. They *** go quit and didn't say anything. I said it was charged off so I don't owe anything so i want my money. I told them I will contact BBB to get it. And they would be hearing from my lawyer. The last 5 years I had nothing but problems with them paying things I didn't authorize which is why they are not my bank any longer. And nothing over got resolved. I have the chat feom customer service and screen shots from *******.

  Business Response

  Date: 01/17/2025

  January 17, 2025
  RE: Better Business Bureau Case Number ******** ******** ******
  Dear Better Business Bureau,
  PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
  thank our client for the chance to learn more about their experience and appreciate the opportunity to
  address any concerns.
  On January 10, 2025, we addressed this issue directly with ******** ****** by phone. To protect our
  clients privacy, we cannot share further information concerning the details of our response. However, our
  client may use their discretion in sharing our response directly with you.
  Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
  let us know if we can assist further regarding this matter.
  Sincerely,
  ******** *.
  Executive Client Relations
  PNC Reference Number ************

  Customer Answer

  Date: 01/21/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******