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Business Profile

Bank

PNC Financial Services Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2357 locations, listed below.

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    Customer Complaints Summary

    • 1,870 total complaints in the last 3 years.
    • 532 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account has been suspended since Dec. 14 2023. I need to get my funds out but they are telling me I have to go into a branch but no branch is near me. I dont drive so I cant go into a branch.

      Business Response

      Date: 02/04/2025

      February 4, 2025
      RE: Better Business Bureau Case Number ******** ******* *****.
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On February 3, 2024, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a cashier check for a venture i was looking into. The company wanted a screenshot of the cashier check to continue with the contract. I Decided after following up with my lawyer I was not going to go fir the venture. I then decided to take the check back to the bank to get it put back into my account. A couple of days later the check came back as cashed but I had the physical check and I endorsed it when I brought it in to the bank. The bank says that some one cashed the check as a mobile check through ***** fargo. The bank is penalizing me for someone fraudulently cashing this through mobile banking. Again I had the physical cashier check and I took it to the bank in person to put it back into my account

      Business Response

      Date: 01/16/2025

      January 16, 2025
      RE: Better Business Bureau Case Number ******** ******* *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 13, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The bank does not want to do their job. A picture of a check was deposited in to a **************** account. They did not have the physical check, nor did they endorse the check. I brought it to the attention of the bank. That ***** fargo does not allow u to deposit mobile deposits without endorsing the back of the check. This bank decided to close my account. Even after the branch manager who helped process the check and also agreed that there was some fraud done by the company who cashed the check. I was told even though I brought the physical check-in that was not endorsed. I was the one that was going to have return the money, not the company cast the check without physically having the check nor endorsing the check. And I also checked with ****************, and they do not allow you to do an electronical signature cashiers. Check with just a picture ***** fargo says you must take a picture of the front and the back with the back endorsed. I want the bank to give me my money back and go after the company who did not process this check correctly because they never physically had it.

       
      Regards,

      ******* *****

       

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used my debit card to make one purchase at *******. Because I was getting cash back, I entered my PIN. At the very same time, another amount was deducted from my bank account - but this was not my purchase. It seems clear to me, my PIN was used and someone hacked my debit card info for their purchase. I filed a dispute, provided all of this information to ***. They declined my dispute saying no error occured based on my "historical pattern of use" .... total nonsense. I am not in the habit of making 2 purchases at one time and ******* should have been asked to prove my purchase. Instead, *** choose ******* over their customer of 20 years.

      Business Response

      Date: 01/10/2025

      January 10, 2025
      RE: Better Business Bureau Case Number ******** ***** *****
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number 225008435725

    • Initial Complaint

      Date:01/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello PNC Thanks for reading this I'm a very long time customer and account holder of yours, nearly 30 years And my checking account ending 2319, went negative 67 cents only, on December 27, 2024 So , -0.67$On December 30th, 2024, I was given a 36$ overdraft fee Unfortunately, it was to my understanding that PNC doesn't give overdraft fees if checking accounts go negative under 5$ , so -4.99$ to -.01$ As I've always known that to be the rule. I didn't think to immediately input money to make that negative 67 cents positive Then the same day, December 30, I was credited back that 36$ by *** , the credit in green , titled "OD Threshold Refund"So I figured, okay great. The negative 5 dollar rule and less is still here Then the same night. I get the 36$ fee again. No transactions in between that and the reversal of the fee I'm very confused here Can you please explain this? And can you please reverse the re-fee of the 36$ As the credit itself even is titled "OD threshold refund "Thank you PNC. I hope you can fix this , what seems to be a glitch I appreciate your time PNC I uploaded the transactions I spoke about above

      Business Response

      Date: 01/23/2025

      January 23, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 22, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      **** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/23/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

      **** ****** was extremely helpful in reversing my overdraft fee. And also provided me answers to a question I had on my loan 


      Regards,

      ******* ******

    • Initial Complaint

      Date:01/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It's a shame that consumers have to file complaints with BBB and FDIC to get anyone's attention at ***. It's also a shame that not a single employee I spoke to knows how to contact the corporate office. In fact, one employee insists that there is NO corporate office. Of course, I was told there is no escalation team either. So, with that said, despite wanting to speak to a higher-up about a very serious unacceptable statement made to me by one of your departments, and trying to leave this at a level of the bank without going public for the sake of embarrassment on your bank, I guess a public complaint is the only way to communicate with the corporate office.When is it ok for your customer service and customer care to go over the records and then send a customer to the underwriter and that person tells your customer to call the bank back in 7 to 10 years, even before knowing my name or account information, OR the circumstances which they were being called about. Of course, the two employees who sent me in that direction stated something entirely different and ultimately, while I am typing this, I have now been put on hold for one hour and forty-nine minutes when I asked for the man's supervisor - and he just keeps coming back to the phone saying hold for a minute or two AND when I asked who his supervisor is, he states, he is restricted in releasing that information and puts me back on hold again... So with that said, would someone at the CORPORATE OFFICE contact me BY PHONE so that I may discuss where else this very unacceptable behavior has gone?

      Business Response

      Date: 01/10/2025

      January 10, 2025
      RE: Better Business Bureau Case Number ******** ********* Gillbobo
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** G
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PNC Bank is charging me to much money, for something that I had in my account already, overdraft fee , They said that I overdraft $110.61 over the weekend,but they calculation is wrong they charging me too much money I was charged to my knowledge I know about for the credit card payment which was $50 and I had two ATM transactions from another ATM which they charged me $3 each transaction so all together I owe them $56 so now when I get paid on Friday so now I'm in overdraft fee so the $56 plus the $36 come to $92 so now they charge me an extra $56 for something and they cannot charge me for because I had the money already in my account when I made the transaction the other transaction of gambling , they trying to say it wasn't no money in my account when I made the transaction which it was money in my account the *** never give money for anything but my bills only the PNC bank will has never give me no money to ****** with *** ,they payed my money for my credit card bill that's it and they have did that several times, my life insurance that's it they are charging me an extra $54.61 I would like to have my money back plus they do this all the time to me

      Business Response

      Date: 01/14/2025

      January 14, 2025
      RE: Better Business Bureau Case Number ******** ******** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 9, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** sent refund to this bank i had them when they were **** but the account is now closed. A *** stated the refund was sent back to ***** but ***** stated that they did not receive the funds. I have been giving the run around since November. This a 500 refund and i need help tracking it down

      Business Response

      Date: 01/22/2025

      January 22, 2025
      RE: Better Business Bureau Case Number ******** ****** ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On January 17, 2025, we addressed this issue directly with the client by phone. To protect our clients
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

      Business Response

      Date: 03/14/2025

      March 14, 2025
      RE: Better Business Bureau – Case Number 22778937– ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (“PNC”) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      On March 6, 2025, we addressed this issue directly with the client by phone. To protect our client’s
      privacy, we cannot share further information concerning the details of our response. However, our client
      may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      Gellie H.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I deposited a cashier check, I received from my friend; ******* in ******** into my checking account on July 3rd, 2024 and July 5th 2024. Both checks were cleared by my bank PNC amounting to total of $70,200. In the process of using the money for the purposes I receive it for, *** put my account on hold July ******** after I have taken $2,300 out. Then put all the money on hold in the account total $67,900. And they keep saying under investigation for more than one month. Then on the 6th of August *** fraud analyst told me that they suspect the funds is fraudulent and they wont release it to me and return it back to where it comes from. Its been more than 6 Months, PNC bank has still not contact ********** to return the funds and still put my an account on hold. I just want them to contact ********** this week and return it back this week since they refused to release the funds to me. Im having sleepless nights because of this issues because its dragging for so long and worrying me. *** keeps telling me that they are waiting on *************** recalling of the funds. Im pleading to PNC bank to use other options to send the money back to *******, because it seems *************** not replying them or doing any recalling. I just want PNC bank to use a faster and easier method to send the money back to ******* ****. They can send her a cashier check and I can help provide her address. The way it seems what if ********** didnt not recall the funds or respond to *** request form,, will the money remain on hold in my account forever. So ********************** should give me a response and also use a easier and fast process to send the money back to *******.Thanks ******* ****** ************ ***********************

      Business Response

      Date: 01/09/2025

      January 9, 2025
      RE: Better Business Bureau Case Number ******** ******* ******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We
      thank our client for the chance to learn more about their experience and appreciate the opportunity to
      address any concerns.
      Our valued client brought this matter to our attention through another channel, and a member of the
      Executive Client Relations team at *** is already working to resolve the concern. Our clients experience
      is a top priority. We contacted the client on January 9, 2025, and will continue working directly with our
      client to address the matter promptly. A final formal written response will be provided to our client no later
      than January 30, 2025. To protect our clients privacy, we cannot share further information concerning the
      details of our response. However, our client may use their discretion in sharing our response directly with
      you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to
      let us know if we can assist further regarding this matter.
      Sincerely,
      ****** F.
      Executive Client Relations
      PNC Reference Number ************

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bank at PNC bank *********************************** Deptford, N.J.08096. I have used there outside ATM and this is the second time the machine has not giving me my cash out. This was on 1/3/25. I went inside and spoke with a teller who referred me to a customer representative. Who put in a dispute. I also called ***. They have to do a investigation which can take up to ten days. Now there was more than enough cash in my account. The teller verified that. They should have giving me provisional credit until there investigation is complete. These is unacceptable.There phone number is ************

      Business Response

      Date: 01/09/2025

      January 9, 2025
      RE: Better Business Bureau Case Number ******** **** *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced customer.
      We thank our customer for the chance to learn more about their experience and appreciate the
      opportunity to address any concerns.
      On January 9, 2025, we addressed this issue directly with the customer by telephone. To protect our
      customer's privacy, we cannot share further information concerning the details of our response. However,
      our customer may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our customers. Do not hesitate
      to let us know if we can assist further regarding this matter.
      Sincerely,
      ******** *.
      Executive Client Relations
      PNC Reference Number ************

      Customer Answer

      Date: 01/09/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      **** *******

    • Initial Complaint

      Date:01/04/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** suspended my account, saying they need to investigate fraudulent activity through *****. I cannot access my account or any of the money in it until it is resolved. I made a cash deposit of $800 on 1/3/25 and then they suspended my account. The day before 1/2/25 My daughter sent me $580 to my account through *****. Also on 1/3/25 my husband sent me $2500 to my account through Zelle and it is now not in my account or his. They say it should be returned to him in about 2-3 business days. So between both of those transactions they locked my account and gave me a zero balance even though I have over $1000 in the account and $2500 sitting in there Zelle. They advised that I can no longer use Zelle and the investigation could take up to 30 days. So they have all of my money and will not allow me to have it. I dont think that it is a coincidence that I deposited Cash and then my account gets suspended and no one can give me any information other than wait and see. It is my money and they are refusing to give it to me. Now I cannot pay bills or get groceries and they could care less. I want my money it is legitimate and mine. They are stealing and it is not right I was not notified of anything I only found out because I tried to go online to pay my rent and it was declined.

      Business Response

      Date: 01/21/2025

      January 21, 2025
      RE: Better Business Bureau Case Number ******** ******* *******
      Dear Better Business Bureau,
      PNC Bank, National Association (PNC) is in receipt of the complaint for the above referenced client. We thank our Client for the chance to learn more about their experience and appreciate the opportunity to address any concerns.
      On January 8, 2025, we addressed this issue directly with the client by telephone. To protect our clients privacy, we cannot share further information concerning the details of our response. However, our client may use their discretion in sharing our response directly with you.
      Please be assured that it is our goal to provide a high level of service to all our clients. Do not hesitate to let us know if we can assist further regarding this matter.
      Sincerely,
      Audrina W
      Executive Client Relations
      PNC Reference: ************

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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