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Business Profile

Collections Agencies

Credit Management Company
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 262 total complaints in the last 3 years.
  • 145 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a shady debt collector who purchased a debt that had been removed from my credit report due to age of account. They re-reported the debt as a new debt and never sent me a debt validation letter or tried to contact me whatsoever. Just went straight to reporting it and hurting my good credit score.

    Business Response

    Date: 02/07/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 02/10/2025

    I am rejecting this response because:  yes they removed the accounts from my ********************** report after I called twice and argued with them-and they still said I was wrong, yet here we are.  The accounts never should have been added to collections in the first place because of the age of the accounts. Because of their actions my credit plummeted 89 points.  I urge anyone that has an account on their ********************** report from these people that they do their due diligence and verify the account. Seems to me theyre just out to try and make quick money on debt they purchased for ******* on the dollar. 

  • Initial Complaint

    Date:12/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an unrecognizable debt that I have no knowledge of from this company. This company Credit Management has a collection on my credit report as well. It should not be part of my record. I do not have any debt with this company. They cant provide the original contract as requested either.

    Business Response

    Date: 01/21/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** *******' claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to Temilola directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:12/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep spam calling after told to stop

    Business Response

    Date: 01/10/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ***** directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:12/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The account with was fraudulently opened and placed on my credit report as of 08/24/24. Ive been trying to contact CREDIT MANAGEMENT COMPANY/COLLECTION MANAGEMENT/********************** to remove the debt on several occasions but you cannot reach them to speak to anyone. I have not done business with CREDIT MANAGEMENT COMPANY/COLLECTION MANAGEMENT/********************** and I have not signed a contract with credit management company. I dont owe this debt and I am not liable to pay this debt. Ive never received written or verbal communication from CREDIT MANAGEMENT COMPANY/COLLECTION MANAGEMENT/********************** and would like for the debt to be removed from my credit report. They continue to change their alias so that its difficult to remove from your credit report.

    Business Response

    Date: 01/02/2025

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we would like  to respond to ***** directly and encourage her to contact us at ******************************* via email if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company reported a debt to my credit report. However, it is not my debt. The debt belongs to a person who has a different name and different address. I called this company telling them that it is not mine. The representative who answered the phone was very hostile and even refused to send me the bill for debt validation. They clearly violated the Fair Debt Collection Practices Act (FDCPA). As of today, I never received any notice or bill from them. I request that this company removes this debt from my credit report.

    Business Response

    Date: 12/20/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Shiqin Ma's claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to Shiqin directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reviewed my Consumer Reports and noticed that there was an inaccurate accounts(s) on my ********************** report ACCOUNT NAME: ********************** ACCOUNT# ******** BALANCE: $505 ACCOUNT OPENED: 10/10/2024 I am not liable for this debt with CREDIT MANAGEMENT COMPANY. I do not have a contract with CREDIT MANAGEMENT COMPANY. They did not provide me with the original contract as requested. I am afraid they have identified the wrong person. According to 15 U.S. Code 6802 Obligations with respect to disclosures of personal information. They illegally reported my information to unaffiliated third parties without giving me the required disclosures and proof that this debt belongs to me. I have not received any validation of debt as required by the Fair Debt Collection Practices Act (FDCPA) and Regulation F (12 CFR 1006.34(b)(5)). I have not been given the opportunity to dispute this account as required by 12 CFR 1006.34(c)(4)(i). Your actions in placing this collection on my credit report without proper validation and dispute resolution violate my consumer rights. Than, your failure to provide all required disclosures under 12 CFR 1006.34(d) and 15 USC 1681-S2(7)(A) constitutes a clear violation of federal law. I demand they immediately cease all collection activity on this debt and remove any negative information related to the debt off my credit report, until you can provide a copy of the original purchase agreement that details the terms of the debt. Proof of your licensing and bonding as required by applicable state laws. Validation of the debt as required by 12 CFR 1006.34(b)(5) and amount owed. Also demand you immediately cease all communication attempts to contact me by phone, mail, email, or text message. Failing to take necessary steps to correct this matter will force me to take further legal action. I'm entitled to compensation for every right you've violated. They either pay me or delete these accounts ASAP. *** filed a report with **** for violating my rights.

    Business Response

    Date: 12/17/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Jennrice ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to Jennrice directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Would like this debt removed/deleted from credit report, Wasnt contacted correctly, it was illegally placed, did not receive any notice of debt from company , did not sign any contract or agreements with this company, my health insurance tried to resolve this but was unsuccessful

    Business Response

    Date: 12/11/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband keeps getting multiple calls a day from a number and we try to call and they dont answer. I need someone to clarify what the issue/problem is

    Business Response

    Date: 11/25/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******** directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 11/25/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

     

    I would just need a call on my personal line and with a reference number to pay said balance 

    Regards,

    ******** ******

    Business Response

    Date: 11/25/2024

    Again, Credit Management Company is unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******** directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:11/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked them numerous times to not contact ***** seams that every few months I will get an automated call from a **** ********

    Business Response

    Date: 11/26/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** Turners claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ***** directly and encourage her to contact us at ************ if we can be of further assistance.  Thank you.

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a medical debt from Baptist emergency room. Im legally blind thus have had ******** all my life which wouldve covered any visit

    Business Response

    Date: 11/26/2024

    Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******-********-*******' claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to Jordan directly and encourage them to contact us at ************ if we can be of further assistance.  Thank you.

    Customer Answer

    Date: 12/02/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

    Regards,

    ****** ********-*****

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