Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/27/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a notice that I have a collection from
COLLECTION MANAGEMENT on my credit report. It says it was opened on 11/13/2023 for $711.00 with account number starting in ******** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
I would like for this collection to be removed asap or I will file a CFPB and FTC report.Business Response
Date: 02/08/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:01/25/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company alleges that I owe a debt from a crefit card that was opened in Nov 2023. I called the crefit card compamy myself and verified that an account was never opened in my name during this time period. I'm not sure how they can keep reporting fraudent information.Business Response
Date: 02/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:01/24/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has calling my phone for a guy named ***** ******** for the past six months.
I've told them repeatedly that I'm not ***** and ask for them to remove my number.
They've still not stopped even after the 5th time of them promising to remove my number.
This morning they called me again. I explained everything to the lady and asked for a supervisor. The supervisor gets on the phone and starts talking to confirm who's she speaking to and gives me ***** ******** lastly 4 digits of his social security number.
They are super unprofessional and at this point I find it harassment in nature.Business Response
Date: 01/24/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, if *** ***** wishes to provide email address, we will contact him directly. He can also contact us at 972-798-1000 if we can be of further assistance. Thank you.Initial Complaint
Date:01/22/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Credit Management Company has placed a collection on my credit report in January of 2023 in the amount of $719.00. This company was notified that United Medical signed me up for services that I did not authorize. I did not sign up for these services and neither United Medical nor CMC can provide a contract with my signature as one does not exist. I have spoken to United Medical and they have verified that they in fact signed me up for these services on their own without my knowledge and weeks after suffering a stroke. I have also spoken to CMC and informed them of this. The would not provide a debt validation and placed this on my credit knowing the debt was not legitimate .Business Response
Date: 02/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:01/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just checked my credit score and there is a debt collection from this Agency for a credit card that I never opened in my life.
They are asking for $606 and they ruined my credit score.
I already opened a dispute online on my credit score thru Experian.
Also submit a review on Google that this a fraud and to be aware.
I'm not only person who is dealing with this scammer.Business Response
Date: 02/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** *********** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ********* directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:01/18/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company reported a $720.00 debt on my credit report unlawfully. It Took me a half dozen phone calls to this company till they could even find this alleged bogus debt. Mohit in INDIA said it was for a debt owed back in 2015. When I tried to request documentation Mohit became threatening and hung up on me.
Comes to find out Mohit in India buys Zombie Debt. Credit Management Company doesn't send any letters to notify you of their intentions, although Mohit said they did call my job once but I have no recollection.
The scam is they put it on your credit report then try and shake you down from India for cash to remove it. These are for debts that have long been charged off after 7 years. This is so illegal in the US.Business Response
Date: 02/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.Customer Answer
Date: 02/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As of today's date although requested I have never received any validation of this alleged debt. BBB continues to promote this business as having an A+ rating when there are hundreds of complaints against CMC online which include even ones on the BBB site.
Under the Fair Debt Collection Practices Act, Credit Management Company is required to respond to my request for validation of this debt within 30 days of receipt of my communication. I have yet to receive a valid response. Under both State and Federal consumer law I have the right to have my debt validated, and they are obligated to respond within the statutory time limit.Using extortion and threats against seniors to obtain money to remove debt from credit reporting bureaus that they refuse to validate is illegal. This cross border fraud ring hires bad actors in India to shake down the elderly to coerce them into giving them a credit card over the phone to slam it for debts CMC can't even validate.
Regards,
**** *******Business Response
Date: 02/05/2024
Again, due to the public facing nature of this platform, we are unable to provide a substantive response here. We have again contacted *** ******* directly and encourage her to contact CMC at 972-798-1000 should she require additional support. Thank you!
Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
**** *******Initial Complaint
Date:01/16/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They keep harassing me when they are not looking for me. They are looking for a ***** ******. I have called them 4 times to get off the call list and tell them I am not him. They don't listen and continue to call me. They are very rude when you speak with them. They keep leaving messages and fill up my mailbox.Business Response
Date: 01/16/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ************ claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ********** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance.Customer Answer
Date: 01/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They have not reached out to me as they stated. No phone calls or anything to redeem this issue.
Regards,
****** **********Business Response
Date: 01/17/2024
Again, CMC is unable to provide a substantive on a public facing platform. We have responded directly to *** ********** via the email address she listed on her original BBB complaint on 1/16/2024 at 4pm EST. If we can be of further assistance, please feel free to
contact us at 412-937-0900.Initial Complaint
Date:01/15/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
False billing of $200Business Response
Date: 02/05/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage her to contact us at (412)937-0900 if we can be of further assistance.Initial Complaint
Date:01/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today, I received alerts from Transunion and Equifax that this company placed a collection account on my credit file in the amount of $757.00 from the Bank of Missouri. According to my credit report it was assigned in November 2023- and the last activity on the account was February 2022. I have no idea what this account is, and I never received any written communication from this company allowing me the opportunity to dispute this debt, prior to it being entered on my credit report. As I have no idea what it is, and no idea how they arrived at a balance of $757.00. I would like this trade line deleted from all of my credit reports immediately.Business Response
Date: 02/03/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******* ******. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:01/13/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not sure what medical bill is this for or if it is my medical bill. I have insurance and have always had insurance. I should not have received a bill this high for no services unless it was surgery or something. I have not had any surgery...just a basic doctor's appointment. I believe that this bill was never processed with my insurance at the time which should have been Humana. The No Surprises Act is a legislation that provides patients with protection from surprise medical bills under certain circumstances. It also mandates transparency regarding healthcare costs and holds patients liable for in-network cost-sharing amounts only 123. The Act aims to limit the amount you pay out of pocket to a level closer to what you would pay if the healthcare provider were in-network 4. The Act also establishes an independent dispute resolution process for payment disputes between plans and providers 3. You can find more information about the No Surprises Act and how it affects you on the CMS website 1.Business Response
Date: 02/02/2024
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ****** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** **** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.
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