Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Broad River Physicians group. I do not have a contract with credit management company, they have not provided me with the original contract as requested.

  Business Response

  Date: 03/13/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation int* ******* ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have attempted to respond to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refused to remove a fraudulent account and I send multiple documents stating I was incarcerated while this account was open they are violating FCRA I am a victim of identity theft

  Business Response

  Date: 01/22/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting Act CREDIT MANAGEMENT COMPANY Account * ********, has violated my rights.
  
  15 U.S.C 1681 section 602 A. States I have the right to privacy
  
  15 U.S.c 1681 section 604 A Section 2; It also states a consumer reporting agency cannot furnish an account without my written instructions privacy.

  Business Response

  Date: 01/22/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into T***** ************* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** *********** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am in a payment plan with upmc, which includes a Dr visit for $222.00. The debt collections sent a letter asking if I have paid it or did I still need to pay it. They keep calling me even though this issue is already being taken care of. I would like them to stop calling me.

  Business Response

  Date: 01/12/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/21/2023 I received a collection alert from Credit Karma showing a new collection from this unprofessional collection agency and I inquired about this collection. I was told it was for a claim on 12/31/2019 from First Tx hospital which is an urgent care facility not an hospital. Upon further review, and speaking to United Healthcare Rep the claim was sent by the provider 4 years ago but UHC never received a bill and stated the provider never responded to the claim. However 4 years later it is placed on my credit report and I am not responsible for the bill and UHC stated it is their responsibility. Both myself and UHC spoke to Credit Mgmt rep on 12/22/2023 to resolve this issue while on a recorded call and UHC distinctly stated to the Rep that the $668 owed is their responsibility and to allow 30-45 days for the payment to process for the balance owed. Ref # *************** was provided to the Rep. Again, UHC repeatedly stated the $668 bill IS NOT MY RESPONSIBILITY and they NEED TO REMOVE THIS COLLECTION from ALL THREE CREDIT BUREAUS IMMEDIATELY!

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  I was NEVER responsible for the bill in the first place.  Please seet the attached EOB from United Healthcare.  The responsibility was on United Healthcare and furthermore the claim was PAID IN FULL on 1/22/2020 by United Healthcare.  Therefore, the money was received and there was NO REASON to place this debt that I was NEVER responsible for on all three credit bureaus.  I am requesting that the erroneous debt be REMOVED FROM ALL THREE CREDIT BUREAU immediately and my credit score rescored back to 21 points that was dropped because of their greed and not checking their facts before screwing up a persons credit.

  I have nothing else to say to these money hungry people.

  Thank you.

  
  
  
  Regards,
  
  
  
  ****** *****

  Business Response

  Date: 01/16/2024

  Again, due to federal privacy laws, CMC is unable to provide a substantive response on a public facing platform.  Thus we are unable to respond to *** ***** here.  As previously stated, we have contacted *** ***** directly (at the email address she provided on this BBB complaint) and encourage her to call us at 972-798-1000 should she have questions or concerns.  Thank you.

• Initial Complaint

  Date:12/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute Credit Management Company,Mr. Ryan H****** Compliance Officer,CREDIT MANAGEMENT COMPAN,*************** - was required to notify me prior to 10/15/2022, or no later than 30 days after.
  
  CREDIT MANAGEMENT COMPANfailed to notify me about reporting derogatory info. to Equifax, Experian, and Transunion In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); “The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 10/15/2022, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p),’ 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response.
  
  
  Also, CREDIT MANAGEMENT COMPAN" failed to give me my "************* five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of TX allows treble damages.
  
  Under § 809. Validations of date and Mini-Mirandi under Section 807(1)Credit Management Company,Mr. Ryan H****** Compliance Officer failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well.
  
  I attached a copy of the law and the actual document from the federal reserve
  
  CREDIT MANAGEMENT COMPANis held liable as well for defamation and in the state of TX a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** ** ***** *** ********************* ******* **** ********* ****** ****** ** ***** *** ****** ****************** **** ****

  Business Response

  Date: 12/18/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter dated 10/30/23 from CMC saying they are a debt collector and I owe a debt to UMMS Ambulatory Care - reference **********  I called numerous times and have not received a call back. I emailed them on 11/8 and have not received a response. I do not know what this is for and I am beyond frustrated. I have sent back the bottom section of my letter telling them I need to know what this is for, and the date of service. I see on your website that many people have had issues with this company. You should change their rating to a D-.

  Business Response

  Date: 12/05/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage her to contact us at 4129370900 if we can be of further assistance.

• Initial Complaint

  Date:11/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Management/ NRS continue to harass me via phone calls. They never leave a message.
  
  I have asked on many occasions that they cease phone calls and correspondence via mail only.
  
  They argue with me each time I request this.
  
  
  I demand them to stop calling me and send me anything they need via mail.
  
  
  My mailing address hasn’t changed and many years and therefore that cannot be their excuse.

  Business Response

  Date: 12/05/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation int* ****** ************ claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently checked my credit report and noticed i had an
  alleged account from CREDIT MANAGEMENT COMPAN that was opened
  05/04/2023, balance is $586.00 with account number
  ******** I do not have a contract or signed original contract
  agreement with CREDIT MANAGEMENT COMPAN. I have never provided any
  written consent or permissible purpose for this allege
  creditor CREDIT MANAGEMENT COMPAN to report on my consumer report. I
  AM THE ORIGINAL CREDITOR and THE ONLY ONE who can
  extend credit or permission to report my consumer report.
  They did not provide me with the original application like I
  asked.. I DEMAND that this is REMOVED from EVERY credit
  profile. You are in violation under 1681q. Obtaining
  information under false pretenses

  Business Response

  Date: 11/22/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into J***** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.

• Initial Complaint

  Date:11/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about Sept 25, 2023, I submitted a Notice of Dispute that was mailed out Sept 27, 2023 by USPS Certified Receipt and was received and signed for on Oct 4, 2023 by J. M******* As of todays date the company has not responded to my notice of Dispute within the 30 days allowed.

  Business Response

  Date: 11/15/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage him to contact us at 412-937-0900 if we can be of further assistance.