Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint ********* This company needs to be investigated and prosecuted immediately , this is the response email they sent to the BBB regarding my complaint:
Hello *********
We appreciate the opportunity to respond to any concern a consumer may have with Credit Management Company. As we indicated on our BBB response, we are unable to provide a substantive response on their public facing platform. Thus, our direct response is below.
Upon investigation, we found the two accounts at issue were assigned to our office on July 6, 2022, by our client in the name of ********* *****.Upon receipt of your BBB complaint, an itemized statement was requested from our client. Once we receive it, we will mail the statement to your address.
Also, upon receipt of this BBB complaint, the account has been submitted for credit deletion, and the modification will show up in the subsequent reporting cycle.
If we can be of further assistance, please feel free to contact us at 972-798-1000.
image001.pngimage003.jpgRyan H***** | Compliance Officer
661 Andersen Drive., Ste. 110
Pittsburgh, PA 15220
Visit Our Website| Follow Us on LinkedIn
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AFTER THAT THE ACCOUNT WAS DELETED FROM EQUIFAX.
TODAY I RECEIVED AN ALERT FROM TRANSUNION INFORMING THAT A NEW COLLECTION ACCOUNT WAS OPENED ON MY REPORT FROM THIS EXACTLY SAME COMPANY NAME, ADDRESS AND AMOUNT.
WHO IS CHECKING OUT THIS ACCOUNTS FROM KEEPING OPENING UP? CRIMINAL FRAUD
This COMPANY IS FRAUD, DELETE FROM TRANSUNION CREDIT REPORT PLEASEBusiness Response
Date: 11/02/2023
Again, CMC is unable to provide a substantive response on a public facing forum. We have contacted the consumer directly and encourage her to call us at (972)798-1000 should she have additional questions or concerns. Thank you.Initial Complaint
Date:10/19/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THIS ACCOUNT JUST OPENED WITHOUT BEING VERIFIED FOR AUTHENTICATION. ITS ANOTHER FRAUDULENT ACCOUNT. PLEASE HELP ME STOP THIS. HOW THEY CAN OPEN FAKE ACCOUNTS WITHOUT BEING CHECKED OUT FIRST? MY CREDIT SCORE WENT DOWN BECAUSE OF IT. I NEED THE BBB TO HELP ME DELETE, REMOVE THIS ACCOUNT AND GET MY CREDITS BACK.
I’M GOING TO CONTACT A JOURNALIST TO INVESTIGATE THESE COMPANIESBusiness Response
Date: 10/31/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance.Initial Complaint
Date:10/11/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call from a friend of mine and her father stating this company has reached out to them regarding a debt that I may possibly owe… For one, this is a friend, not spouse, which is totally illegal, her father is a senior citizen who stated he felt as if he was being interrogated…. The law states that a debt collector can reach out to a spouse, but not a friend especially ones that I never lived with or been romantically affiliated with and given my personal information to.Business Response
Date: 10/12/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** *****r directly and encourage them to contact us at ************ if we can be of further assistance.Initial Complaint
Date:09/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Asked company for debt validation from original creditor and was sent only a copy of a statement from a different collection agency. Nothing was received to validate the original alleged debt as required by FDCPABusiness Response
Date: 10/10/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* *****'s claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their validation was again just a statement from them saying I owed the original creditor. No detailed account of what charges were and if/any insurance was billed. They state they will remove from my credit file. If they do this I would be ok as they are past any statue of limitation of any legal action in this state. They would also have to agree not to make any attemt or action to sell or assign this this debt to any other collection agency
Regards,
******* *****Business Response
Date: 10/12/2023
Again, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 10/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I review I was only sent another statement from them ans saying more details on the billing will follow. I did receive an email that they were sending validation and this would be removed from my credit files on the next cycle. To date this hasn't happened. If/when they honor that it will be removed from credit reporting, I will be satisfied.
Regards,
******* *****Initial Complaint
Date:09/19/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never recieved information about a due bill that has been thrown on my credit for collection. If I don't have a bill how can I pay it? Who is the bill for? Where is the itemized statement. I update my address to all places I go. If that information is sent somewhere else then that's a filing issue for the company not me. Then you try to ruin my credit thinking thinking people don't notice that 2k collection won't pop up? Who is the bill for? Why was it sent to collections? I don't have this info. And why not attempt to contact or send a letter? I want this taken off my credit because no one has sent me anything to back up a claim I owe any money nor do I have any phone calls from said company.Business Response
Date: 09/27/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** *laims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ******* directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:09/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable and should not be held liable in any form for this debt with Coconut creek Emergency Phys LLC I, I do not have a contract with Credit Management Company Inc. They did not provide me with the original contract as I requested from them.Business Response
Date: 10/10/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. We encourage ********* ****** to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/25/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Robeson Emergency Physicians i am not in contract with Credit management Company, they did not give me a copy of the original contract as requested…Customer Answer
Date: 08/30/2023
Copy of my request of the original contract of the original creditor, Also i would like to make note that according to my transunion and Equifax credit report the company that is requesting the payment of $1697 is not Named Collection management like on my Experian credit report, the company name is Credit Management on my transunion and Equifax credit report which is inconsistent and inaccurate May you please remove this debt from my credit reportBusiness Response
Date: 10/02/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ********* ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/18/2023
Type:Order IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Emergency Medicine Professionals..I do not have a contract with CREDIT MANAGEMENT COMPANY, they did not provide me with the original contract as I requested.Customer Answer
Date: 08/25/2023
I checked my credit report and notice it was flagged on July 23rd, 2023 they reported it as a collection unpaid debt, without first sending me a notice to respond. They are required by law to do this, They could have allowed me to respond before they rushed to report a false debt onto my credit reports (Equifax, Transunion, Experian). This is in violation of ***** 15 USC 1692g(a). I sent a debt Validation letter, but never received a response. I also do not have a contract with Credit Management Company. suspect they have fabricated. According to the ***** regulations, they failed to provide proof of a debt they falsely claimed that I owe. I explained I will be reporting this false debt and violations to the *****/FTC. They have not validated this debt. Therefore, this needs to be deleted from my credit reports (Equifax, Transunion, Experian) immediately, and for them to never contact me again. I attached copies of some of the documents I sent out to Credit management companyBusiness Response
Date: 09/01/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ****** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 09/01/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:08/16/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not aware of this account. I have reached out to 3 credit bureaus and Credit Management Company Inc. to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have Credit Management Company Inc. that I have no account with them and 3 credit bureaus can simply remove it from my credit.Business Response
Date: 08/22/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation int* *** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we encourage *** ******* to contact us at 972-798-1000 if we can be of further assistance. Thank you!Initial Complaint
Date:08/09/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a debt collection with Credit Management, which I paid in full on April 14th, 2023. Despite being paid in full, they are still listing the account as opened on my credit report. When attempting to call them to address this, the only phone numbers I have been able to find they have said belong to a different department and are unable to transfer.Business Response
Date: 08/17/2023
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *****'s claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance. Thank you!Customer Answer
Date: 08/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
**** *****
Credit Management Company is BBB Accredited.
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