Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this debt with Texas health southwest . I do not have a contract with this collection agency. They did not provide me with the original contract as requested. This violates Hippa Laws as I did not give consent for them to have any of my medical information

  Customer Answer

  Date: 08/08/2023

  I have attached the two letters I sent the company 

  Business Response

  Date: 08/22/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:07/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMC uses an automated dialer, a prerecorded answering “robocall” using the voice of the employee “**** ********* I have about 30 of the exact same voice mails.
  
  My phone number is in the national do not call registry and they still broke laws harassing me. Currently working with other victims and building evidence to take to a prosecutor.

  Business Response

  Date: 07/25/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *******'s claims.  Unfortunately, due to federal regulations, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage him to contact us at 412-937-0900 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Management Company has been attempting to collect a debt I incurred in 2015. Their first successful contact occurred in June 2023, as they had been attempting to reach me at an address that I haven't lived at in several years. I asked that they send me a bill in the mail. I received another call today, during which I told them I hadn't received the bill. They insinuated that I was being dishonest, badgered me about not paying the debt over the last 8 years (even though I was unaware of the debt), and kept trying to force me to pay over the phone, even after I told them multiple times that I was not comfortable with doing so. I requested multiple times that they send me another bill in the mail and they consistently refused, again insinuating that I was being dishonest with them. They gave me an ultimatum of paying it over the phone, after which I told them that they were really pissing me off with the badgering and calling me a liar. I told them to send me the bill in the mail, and I was hanging up. The manager I was speaking at that point refused and hung up.
  
  I don't have any documents from them with account numbers, etc. on them because I don't have the bill they claim to have sent me in June 2023, and they are unwilling to send me another.

  Business Response

  Date: 07/24/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at ************ if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:06/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has and continues to violate § 1006.34 of the FCRA. I have not signed any contract with this company, nor has the company provided me with a copy of any viable evidence, bearing my signature, showing the account with Collection Management Company is being reported accurately or that I owe any amounts being asserted. Furthermore, the information this company is disclosing violates HIPAA policies.

  Business Response

  Date: 07/06/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

  Customer Answer

  Date: 07/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The company responded to my public complaint privately, citing they cannot respond publicly. As an accredited business through the BBB, this is prejudicial to the best interests of BBB and private enterprise. Pursuant to 15 U.S. Code § 1681 Section 604 A Section 2, the FCRA and FDCPA, this company needs to remove the information from my credit file effective immediately and cease and desist.

  
  Regards,

  
  ******* ******

  Business Response

  Date: 07/07/2023

  Again, due to federal privacy laws, CMC is unable to respond on a public facing platform such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been calling me from a number that says "potential spam" ************. When they call they go over my birthdate and my name. They have never verified my address. But they tell me they are calling about a medical bill. I have asked them each and every time they have called as to what hospital this is through, because at the date of service they gave me I had 2 insurances that should have covered everything. They keep telling me South Georgia Medical. I have Never been to a hospital by that name. I have asked multiple times for a copy of the bill, I need to see proof where this is from. On 6/21/2023 I got the call again at 8am. I kept asking the rep over and over for the information for the billing. Instead he transferred me to the supervisor. The supervisor wanted to argue with me, I told him they must stop calling me until they can prove to me where this bill is actually coming from. The supervisor yelled at me, called me a "retard" and hung up on me. at 11am they called again, I refused to answer. and at 3pm they called again, I spoke to the rep. He stated he cant give me more information, as that is all they have. I got mad and hung up the phone. I am also going to file this complaint with FTC. As I feel like they are not being honest and are now harassing me.

  Business Response

  Date: 07/05/2023

  Credit *anage*ent Co*pany takes all co*plaints very seriously and as such has prefor*ed a thorough investigation into *** ******** clai*s.  Unfortunately, we are unable to provide a substantive response on a public facing platfor*, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit Management Company
  661 Andersen Drive, Ste 110
  Pittsburgh, PA 15220
  ******* ** ********  Fraud has been committed on my consumer report, which violates the FCRA & FDCPA. Credit Management Company is using extortionate means to collect on alleged debt, I do not owe that resulted from extension of credit which violates Title 18 USC 892-894 and constitutes racketeering activities and extortion. This is a notice sent as per the Fair Debt Collection Practices Act (F.D.C.P.A.), 15 U.S.C. 1692 (G) Section 809 (B). This notice states that your claim is disputed and validation of the account is required: * Purchase Agreement * Evidence that vou are a licensed debt collector *Chain of Title *Proof that vou are license debt collector to collect in my state. * A requested copy of your State Department of Commerce and Insurance Certificate. THIS IS A REQUEST FOR ACCOUNTING: REQUEST REGARDING LIST OF COLLATERAL OR STATEMENT OF ACCOUNT IN REFERENCE TO U.C.C $9-210. This authenticated record must include all tax filings (including all 1099's, 1096's, and 1098's) any and all trades and/or investments and/or interests associated with this account of which I am alleged to be a party. I have a right to this information, as its directly associated with the reporting activities. Failure to substantiate the claim, please settle the account immediately and cease and desist all communication and have this tradelines deleted from my consumer report.
  
  15 U.S. Code § 1692e - False or misleading representations (10)The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.
  
  In addition please provide the contract signed between Credit Management Company & MEP HEALTH LLC, notarized and sworn under penalty and perjury for Credit Management Company ability to collect this alleged debt.

  Business Response

  Date: 06/11/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ****** ***** directly and encourage them to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Totally unprofessional. Made a payment in April and in May the plan was canceled for not paying. The bill was sent to the wrong address. They had wrong address on file when i spoke the them the 8th. Professional refused to acknowledge that. He said he had notes but would not say that was in it when i verified address on May 8. He would not help and said unless I am making a payment that he was moving on and I would have to call back again for someone else. They try to intimidate you on the phone and are nothing but rude and incompetent. I tried paying my bill to them with a set up payment plan we agreed upon and they canceled it with no cause. I should be reimbursed for my time of having to deal with it.

  Business Response

  Date: 05/16/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *******s claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage him to contact us at (888)250-7027 if we can be of further assistance.  Thank you!

  Customer Answer

  Date: 05/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** ******

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION MANAGEMENT (Original Creditor: SOUND PHYSICIANS EMERGENCY MED)
  Account number: *********
  Balance: $549.00
  Date Opened: 01/24/2023
  I received a notice that I have a collection from COLLECTION MANAGEMENT on my credit report. It says it was opened on 01/24/2023 for $549.00 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
  I would like for this collection to be removed ASAP or I will file a CFPB and FTC report.

  Business Response

  Date: 05/18/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** **** directly (via the email address provided on this complaint) and encourage him to contact us at (972)798-1000 if we can be of further assistance.  Thank you!

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMC contacted me to collect on a past due copayment for my husband who I am separated from but for whom I pay medical insurance for so I am the guarantor. I didn't know the account was past due until they called me for the account in September 2022. I paid the bill on Sept 26, 2022 with my HSA debit card and made it clear I would need a receipt to file with the charge. They assured me the receipt would be in the mail that week. I went on a 3 week vacation that following week and had my mail held by the USPS; when I returned, the receipt was not in my mail. I called Nov 4, Nov 14 and Nov 18, 2022 and Jan 4, 20223 and each time was told the receipt WOULD be mailed. I never received it. I called again on March 13, 2023 and asked for a supervisor and was told everyone works from home so no phone transferring is possible. I was also told that they mailed me a receipt and they only mail a receipt out once. I asked her to read my address back to me and told her my apt # was not included and asked that she mail it again. She said they only mail receipts once so NO I would not be getting a receipt unless they decide to make an exception but it's unlikely. I told her this is for my HSA and the IRS is involved. She said sorry nothing she can do about it. We basically got into a verbal altercation because she was so unwilling to help in any way and tried to talk over me so I couldn't say anything, even though it was their mistake for not including my apt # on the initial receipt mailing. I have no recourse to prove to my HSA that this payment was for a Health related issue. In fact, I don't know what I paid for. CMC could have just taken $515.05 of my money fraudulently and not want to send me a receipt for that reason. How do I get a receipt from them that shows what I paid for, detailing what debt they collected on? I've attached the proof of payment from my HSA with their request for a receipt and call logs showing all the times I've called them.

  Business Response

  Date: 05/05/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at (888)250-7027 if we can be of further assistance.  Thank you!

  Customer Answer

  Date: 05/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.   
  
  
  
  Regards,
  
  
  ***** ******

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical collections has been put on my credit report last week 04/15/2023 in total of $1900 from 2 different creditors. One for $1250 from collections management and another 689 dollar debt from common wealth financial. I never received any bills prior to this, and didn't receive any medical treatment from the original debtors. Tried reaching out to the creditors and they didn't have any information. I truly don't know where this come from and worked hard on my credit. The two creditors are Common wealth financial, and Collections management. Thank you very much for your help. If there is anything that I'm missing please let me know.

  Business Response

  Date: 05/02/2023

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into *** *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********* directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you!

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  They never reached out to me. I never made a agreement and I still don't recognize the 1250 medical debt. I would still like to dispute it thank you.[] 

  
  
  
  Regards,
  
  
  ****** *********

  Business Response

  Date: 05/03/2023

  Again, due to the public nature of this platform, we are unable to provide a substantive response here.  As stated in our previous response, CMC reached out to *** ********* directly (at the email address he provided on his original complaint), to address any concerns he may have.  If *** ********* has additional concerns, we encourage him to contact us at 972-798-1000 and we will provide further assistance.