Complaints
Customer Complaints Summary
- 262 total complaints in the last 3 years.
- 145 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account, created on 2/4/2025, under CRDMGMCOMP with Mobile Emergency Physicians as the original creditor, is not associated with me. I have no prior dealings or knowledge of this account, and it appears to be an error or fraudulent activity.Account Details: ************************ Name: CRDMGMCOMP (Original Creditor: MOBILE EMERGENCY PHYSICIANS) Opened Date: 2/4/2025 Account Number: ********Fair Resolution:I ask that this account be removed from my credit report. I would appreciate an investigation into how this account was opened and a full explanation of the findings. Once resolved, I would like to receive confirmation of the account's removal.Business Response
Date: 03/26/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on 2/19/25 I was contacted by ***** at CMC collections who demanded payment for a $690 and refused to say who it was from or what it was for. He finally stated it was from Lincare home health medical bill. Contacted *************** s/w ******* who said there wasn't a balance on my account and infact Lincare owed me $43.78. I called ***** at ***, who refused to listen and demanded payment. S/********* who said they (Lincare) had to submit a new payment code through to the collection agency which she said that they did. Received another call from ***** at collections demanding payment. I relayed to him what Lincare said which he refused to listen and when I asked for a supervisor he refused to transfer me and continued "how much are you going to pay on this bill?' ** 2/20 received another call from ***** at CMC collections who again, demanded payment (everything is recorded from both parties). I contacted ******* again and s/w ****** who siad the coded collection bill was submitted and my account should be cleared. I thought everything was finished until 3/1 when I received another call from ***** at *** demanding payment. I contact Fla. Lincare again who said it "takes time". This has going on and my health is being affected by this constant stress. I requested a letter from ******* stating that the account was clear, but instead was told "it takes time" and she "didn't have access to outside email to send me anything." She said this was taken care of but how could my account be cleared and the special code to stop collections sent when I continue to get calls from CMC?. I want my account out of *********************** and cleared. ******* stated that they sent the corrected code to CMC but I am still getting harassing phone calls.Business Response
Date: 03/24/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ********* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was never notified about the debt in question, I contacted this company about resolving the debt, the woman on the photos rude and kept cutting me off while explaining that I had medical coverage the entire time and not responsible for this debt. They are hurting my credit for their mistakes and refuses to take any action to resolve this debt.I provided all of the information regarding the information to resolve this dabt and the lady lied about getting medical to cover the bill saying medical will not pay a bill over 90 days old. I spoke to my medical provider and they said all this company needs to do is resubmit the bill.This collection company would not even give me an account number, bill information it just demanded payment.This is unfair business practices.Business Response
Date: 03/18/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** St. ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************* if we can be of further assistance. Thank you.Customer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
****** St.******Initial Complaint
Date:03/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A COLLECTIONS AGENCY EXPRESSED TO ME THAT I HAD A MEDICAL BILL FROM 2019 THAT WAS OUTSTANDING. THE AMOUNT WAS $1,227 THIS COLLECTOR HAS PLACED A NEGATIVE POINTS AGAINST MY CREDIT. I COULD NOT UNDERSTAND HOW AFTER SIX YEARS THIS **** IS COMING UP. I HAVE HAD INSURANCE FOR OVER ************************************* I HAVE NEVER **************** I WAS TOLD BY THE AGENT THAT THE **** WAS TOO LATE AND THEY COULD NOT GIVE IT TO THE INSURANCE PEOPLE SINCE TIME HAD PASSED SO NOW IT'S MY **** TO PAY. THIS IS NOT FAIR TO ME OR MY CREDIT. IF THE CLAIM DID NOT GO THROUGH MORE ACTION ON THEIR BEHALF SHOULD HAVE BEEN TAKEN. IT HAS BEEN SIX YEARS. I WOULD LIKE FOR THIS NEGATIVE **** BE REMOVED FROM MY CREDIT AND THIS ISSUE RESOLVED IN A TIMELY MANNER.PLEASE ADVISE ME OF MY NECESSARY STEP TO GET THIS NEGATIVE **** REMOVED AND THIS ACCOUNT CLOSED IN GOOD STANDING.THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER.Business Response
Date: 03/17/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/13/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Credit Management Company says they are trying to collect a debt of $1068 for **************************** who bought this debt from ************************************ who got the information from *************************** in **************, *******.. I dispute this amount because I have called the hospital who says I do not owe this amount, that my account is zero dollars. I called my insurance company and they sent me an *** stating that I do not owe this amount. I have sent copies of all this information to the Credit Management Company, ****************************, ******************************************, and ************************************ and this Credit Management Company still says I owe this amount.. I have made many many phone calls to get this taken care of and they do not listen which makes me think of identity fraud, and that this is a scam. I have no intention of paying this amount until my insurance company says I have to and they have already told me I don't. I never received a bill from the hospital either. I just don't know what to do anymore. My husband says to just file it and and forget it. If this hurts my excellent credit rating I will be justifiably upset. They all already have copies of the original letter from the Credit Management Company and the the *** and explanation of the ***'s from my insurance company.Business Response
Date: 03/25/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** **** *******' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ***** **** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/06/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had filed bankruptcy to the original creditor Oct. 2022 my discharge was Feb 20th 2023 on Feb 21st 2023 this collection agency hit my credit report I called them to inform them of the bankruptcy and discharge they then removed it. Exactly a year later Feb 2024 they hit my credit report again and once again I called them and they removed it again this Feb 2025 they have hit my credit report once again. I have never received a phone call, letter in the mail nor an email from this so called collection agency saying I owe this money to them. How do I get this to stop?Business Response
Date: 03/10/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into **** ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to **** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/04/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the **** 15 U.S.C. 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my ********************** report. Please provide me with a copy of an updated and corrected credit report showing these items removed, I demand the following accounts be properly verified or removed immediately.Business Response
Date: 03/06/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Dimesha directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:03/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never did any business with CREDIT MANAGEMENT ** not have I signed or agreed to any contracts with CREDIT MANAGEMENT ** and have previously had this account removed from my credit report for reporting false information and they have put the account back on my ********************** report and once again reporting false and or incorrect information to my credit reportBusiness Response
Date: 03/10/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* *****' claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 04/04/2025
Problem:
I recently submitted a **mplaint against credit management ** with the bbb I.D ******** for reporting False and fraudulent information to my credit report and they where forced to removed the ac**unt from my ********************** report. The was last month and the recently just added the same fraudulent ac**unt back to my ********************** report.
Desired Resolution / Out**me
Desired Resolution:
Correction to a credit reportBusiness Response
Date: 04/04/2025
Again, due to federal privacy laws, CMC is unfortunately unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ******* directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 04/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
******* *****Initial Complaint
Date:02/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Subject: Request for Proof of Debt Dear *********** am writing in response to your recent communication regarding the alleged debt in my name. As per the Fair Debt Collection Practices Act (FDCPA), I am entitled to request verification of any debt you claim I owe.Please provide the following:1.Proof of the debt: A copy of the original signed agreement or contract that demonstrates I am legally obligated to pay the amount claimed.2.Breakdown of the debt: An itemized statement detailing the original amount, interest, and any fees or charges that have been added.I request that you provide this documentation within 30 days from the date of this letter. If you are unable to produce valid proof of the debt, I kindly ask that you remove any and all references to this alleged debt from my credit report and cease any further collection activities.Please be aware that if you fail to respond with adequate proof, I will consider this matter resolved and will take further steps to protect my rights under the FDCPA.Thank you for your prompt attention to this matter. I look forward to receiving the requested documentation.Sincerely,Sierra BriantBusiness Response
Date: 02/28/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to ****** directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Initial Complaint
Date:02/20/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This credit collection agency added a collection medical account on my credit in 2018, I contacted equifax to report fraud along with a police report, equifax removed the collection, this company keeps adding the collection fraudently on my credit everytim it is removed by *******, i contacted the hospital where they stated the bill came from, the hospital told me they don't have any bill nor sent any collection to this company, I spoke to the collection agency today and she told me if I didn't pay I would go to jail and she will not stop, she also called me a racist name and told me I was a monkey, When I told her she was being recorded she hanged up the phone.Business Response
Date: 02/26/2025
Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into Sergeleen ******* claims. Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this. However, we have responded to Sergeleen directly and encourage them to contact us at ************ if we can be of further assistance. Thank you.Customer Answer
Date: 03/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sergeleen *****
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